I am a regular customer of the CVS Pharmacy located at 375 Queen Anne Rd, Teaneck, NJ 07666, where…read moreI frequently pick up my prescription medications. In the past, I have written a review regarding the quality of customer service at this location. At that time, I described my experiences as generally average, sometimes quite good, though not exceptional, and at other times simply satisfactory. Overall, I had not encountered any major issues. Unfortunately, my most recent visit was markedly different. I had a very poor customer service experience and felt that I was treated disrespectfully by an employee named "James", whom I had not seen before and therefore assume is a newer staff member. I want to emphasize that my previous interactions at this pharmacy, particularly with the female staff members, have generally been positive and courteous. This incident, however, stood in sharp contrast to those experiences. The recent installation of the self-service kiosks in the prescription pickup area has been an excellent improvement, making the pickup process much faster and more efficient. On August 4, my wife and I visited the pharmacy to pick up prescriptions for both of us. At the time, there were no other customers waiting for service except for an elderly gentleman who was seated and waiting for a prescription refill. Both self-service kiosks were available, so I proceeded to use one of them. At that point, "James" reprimanded me and accused me of attempting to cut in line. This accusation was entirely unwarranted, as my wife and I were the only customers actively seeking service. His comments were also difficult to understand because he spoke unclearly, making it challenging to determine what he was trying to communicate. My wife had to explain what he meant before I understood his concern. Feeling that I had been unfairly and disrespectfully treated, I asked for his full name so that I could report the incident to a supervisor. He refused to provide his last name, identifying himself only as "James". To my surprise, my wife was also informed that she would have to return later because her prescriptions were not yet ready. She was not offered the option of waiting a short time or given any explanation regarding when the medications would be available, despite the pharmacy not appearing to be busy. I believe that employees working at the prescription pickup counter should demonstrate professionalism, courtesy, and clear communication. Patients rely on pharmacy staff for assistance with matters directly related to their health and medications, making respectful interactions and effective communication especially important. Based on this experience, I do not believe the level of customer service I received met those standards. I hope this feedback is taken constructively and that appropriate steps are taken to ensure future customers receive the respectful and professional service they deserve.

This is my local CVS and the staffs at the front registers are very friendly, especially the…read moremanagers. Pros- They always greet their customers and asks if they need any help. The stores has been renovated a few months ago and it like night and day. They now offer a large selection of healthy snacks, which I am a fan of. I noticed the check out lines are usually not longer than 3 people because someone behind the register would always call for a back up cashier to open up another register whenever the line continues to grow. Lots of parking and weekly sale items are generally in stock. Con- Sometimes the coupon kiosk machine is down, and I would not be able to print any coupons. Also, if I print out coupons from the kiosk machine, then I would rather not have to receive 10 more coupons that comes with my receipt. Too much paper, just very wasteful. However this feedback is more for Corporate.

In the past I bought my prescriptions at CVS and Walgreens. For many years now I have been with J&J…read morePharmacy in Teaneck. J&J has been in business for longer than I've been alive. The perfect Mom and Pop Small Business. The staff is knowledgeable and friendly. They will do whatever they can to help you. And daily FREE delivery works best for me because I am handicapped. Even during the cold, scary days of Covid they were there to be sure we were taken care of. Great selection of greeting cards and a very unique toy department. Even a small grocery department. No other pharmacy for me.

this used to be the best pharmacy ever. the service was fantastic, the people wonderful, they…read morereally looked out for your period they really helped out whenever they could. the delivery service was fantastic but now, the business is sold! do not go there! service sucks! can't get through to them! because a large company now owns this place, everything sucks. service is worse than walgreens, can't get through to them. long wait for medications. me and my fam5are leaving and are now mourning a pharmacy that is gone!!!!!!!

I had to hunt down some Airborne with all this craziness going on in the world. I was lucky enough…read moreto find 2 at this location. It is located not too far away from Hackensack University Medical Center, and I believe it is the closest Pharmacy store near the hospital. The staff member who helped me was courteous, and wiling to go out of her way to help. Plenty of parking since it is located in its own free-standing building.

Customer service here is the worst I've ever encountered!!! Not only are there prices crazy but…read morethey are so rude, then not knowledgeable about anything when it comes to answering questions but then no one is in charge everyone is like a chicken with there heads cut off! This is An EMBARRASSMENT to the retail Medical Field! Folks NEVEr GO TO THiS PLACE IM REMOVING MY SCRIPTS FROM HERE!

This location is local to me and compared to the improved updated Cedar Lane location, I'm curious…read morewhy the regional offices haven't done anything with this location, it's been years. At the very least a deep cleaning is over due. In this changing community, bringing in more money from rising taxes, this location should be on the list for a facelift, and that's esthetically and managerial. The workers are pleasant but there is so much turn around it's safe to say management has some backroom struggles. Especially since the counter in cosmetics has been sitting empty for many years. Time for the regional managers to do something with the Teaneck Rd store!

At 9:10 am there were 9 people waiting on line in the pharmacy dept. to either pick up or drop off…read morea prescription. When you're not feeling well, you don't need to stand on a long line. There was another customer waiting at the Express pick up window. No one acknowledged her at all. So much for "Express." Unacceptable customer service. As it turns out, Walgreens was out of stock for the medication I needed and could not say when it would be available - "Maybe it's on back order" was the response. I went to J&J Pharmacy in Teaneck where they were able to fill the prescription. It was worth going out of my way to J&J rather than deal with Walgreens.

Once upon a time, this was my favorite Walmart Super Center location because of its modern upgrade…read morethroughout the entire store. I hadn't been for a while, so I was shocked to walk in on a Sunday and see plastic around most of the store (mostly everything except groceries) as it now abides by the Bergen County blue law. In all fairness, I hadn't been here in a while so maybe it was always that way (but I don't think so). My browsing was limited but I was able to pick up some items on the grocery side. The best thing about this location is... the location. It sits near other big box stores as well as restaurants to dine in or fast food eateries. And ample parking!

Walmart is okay when you go into the store. Forget about delivery of breakables. My daughter…read moreordered a glass item for $20 and it arrived in a box broken. She was trying to put the pieces together and I was upset and told he not to repair it it needs to be returned! They tried to put paper inside the box to keep it from breaking! Sloppy packing and shipping department. One star.

I purchased a Knee High Compression Product which it turns out I did not need. The pharmacy would…read morenot accept a return. It was unopened and is not perishable. The clerk manager said they have a 7 day return policy which is not posted. When pressed the clerk manager said the software would not allow him to process a return. I asked that the owner call me. We will see if he calls. This is why I prefer a chain like CVS. There is never a problem with reasonable returns. Recommend no shopping here.

New ownership has driven this place into the dirt. Avoid at…read moreall costs!! Suddenly taking me off automatic prescription refills?? I went for 10 DAYS without an important medication and it could have been (and was) life threatening!!!!! A plethora of other problems, but that one took the cake. My insurance is now investigating them!! Also!!!! THE NEW OWNER constantly Pestering customers(Myself Especially)"Please give us a good review on Yelp/Google" after I've been a customer for 9 years? HIGHLY UNPROFESSIONAL AND ANNOYING!

This is definitely much more expensive than other CVS in the area. A multivitamin was $15 here, and…read moreonly $9 at the CVS on Polifly Rd. They have an entrance-only entrance and an exit-only exit, and they have recently been closing down either one and forcing all traffic through a one-way entrance/exit. It's very difficult and causes a lot of beeping. The cashiers are nice but it's not worth the price and parking issues.

One of the workers was incredibly rude and another worker wouldn't let us use the bathroom and…read morewouldn't let us look around the pharmacy like normal people. He kept looking at us weird and obviously didn't want us there. I will be sure to never return again there because there workers ruined my day.

Located off River Road, with one way entrance and exit, inventory here is a bit sporadic and things…read moreare out of place on the shelves. Low ceilings and an old design in an older building. While a fair amount of stuff had yellow tags for sales, I figure issue was finding someone to check me out, staff was very slow in making their way to the front counter. Not very enthusiastic at all.

Can we give negative stars?? The store has increasingly…read moregone downhill over the past few years. I am thankful 2 of the older girls remained in the pharmacy. Otherwise, the newer are a challenge.

Self checkout is terrible. They say Help is on the way. Help is never on the way. You can't even…read morefind a person in the CVS to help you after you walk around and look.

To be completely honest, there isn't anything particularly special about this CVS Pharmacy other…read morethan its location. Main Street is the ideal spot for businesses in Ridgefield Park, and with its comfortable corner spot on the block, CVS takes advantage of this factor. Depending on the time of day, this place ranges from nearly empty (only 2-3 people in the store) to busy (15+ customers browsing the aisles). That's not to say the store doesn't receive a lot of traffic - because it definitely does - it's just not as concentrated as, say, a more congested area like its surrounding towns, such as Teaneck or Hackensack, New Jersey. I can't really comment on the pricing, as it's pretty standard for the chain, but I will mention that the selection is rather disappointing. While I can often find what I'm looking for, there have been several instances where I'll be shopping for an item that is usually easily located in a pharmacy, and haven't been able to get it here. Meanwhile, the CVS in the next town over carries an average quantity of the exact product that was absent in the Ridgefield Park branch. Again, the location is fantastic, but the selection is undeniably lacking. The store itself is well kept, and the prices are as reasonable as any other CVS Pharmacy, but there is certainly much room for improvement here.