Arrived and checked in and the gentleman working the counter was very polite and helpful. The only…read moreproblem I experienced was when I took a shower there was no hot water. Will note the breakfast was not very good, but that is typical of most hotel breakfasts. With the accepting of the cold shower overall it was a good stay.

Extremely friendly customer service from the front desk employees. They really make you feel…read morewelcome, and provide useful information. This hotel has a very convenient location. There are several restaurants within walking distance (we dined at the Mexican restaurant next door last night) and many others within a short drive. My King room is large and comfortable. There are USB outlets in convenient locations. The bed was very comfortable. My room, as well as the hallway, lobby, and elevator was very clean. The only minor issue is that the dryer is out of order. A very nice place to stay!

I had never been to Florence before, but it looks like a small town going through a bit of a…read moreRenaissance, so we stayed the night while traveling along the east coast. I'm very glad we found the Hyatt Place as a hub for our stay. We arrived mid afternoon, right around check in time and we're quickly greeted at the front desk. Is a Hyatt Discoverist member, was provided some bottled water and snacks - a nice touch. We were assigned our room, and notified about the parking. Self parking is $5 per day, and is located across the street from the hotel. A helpful tip would be to unload baggage before parking if you have any heavy/large suitcases. While the walk is just a couple of hundred yards, it may be difficult on an especially hot or rainy day. After check-in, we went to the room which was the standard Hyatt Place layout - a comfortable bed with a reasonably sized TV, a small sofa and functional bathroom.. I enjoyed the water pressure and temperature of the shower. The next morning, we enjoyed the complimentary breakfast with eggs, bacon, fruit and coffee. The lobby itself is large and beautifully appointed, with a full business center and pods for individuals to work. The hotel location is in the center of Florence, a relatively small/walkable downtown area with restaurants and shopping. Overall, a modern hotel, comfortable room, friendly staff, and good location, all at a reasonable price.

The way the staff treated me in one of the most delicate times of my life, pails and comparison to…read moreany customer service organization you have ever experienced. Nicole, Navah, and staff were warm and welcoming every day I came back from an unexpected trip to McLeod Hospital, where I had to put my mother for five days. What should've been a quick trip to Florence and back turn into a total of nine days in Florence but my time at the Hyatt place was what I needed. The accoutrements, the breakfast, the conversation, the warm bed comfortable surroundings. Everything I need for an unexpected trip. And the way that my baby was treated when I had to dip out to go and make sure my mother was OK was phenomenal. I can't thank you All enough for the kindness issue extended to me it's not the first time that I was at this establishment and it most certainly will not be the last.

Stayed here while on a business trip. The water took a while to get hot. The temperature was…read moreextremely cold, and I had a hard time warming up. The temperature outside was low at night. But otherwise the room was nice.

Disappointing Experience at Hotel Florence…read more I've always enjoyed staying at Hotel Florence, and I typically stay here once a month for work. Honestly, I wasn't even going to post a review, but the lack of concern and follow-up from management is what ultimately made me share my experience. Unfortunately, I've encountered roaches on three separate occasions. During my first visit, I found roaches in my room and a baby roach in my food. On my second visit, I found roaches in my room again. During my most recent stay, I found three roaches in my room and even captured one as proof. It's been over a week, and I still haven't heard from anyone at the hotel. Hilton corporate has communicated with me by email and offered 10,000 Hilton Honors points, but no one from the hotel has called or followed up. I feel the points are an inadequate resolution considering what happened, especially since this wasn't an isolated incident. I was also informed that the hotel would be fumigated. What bothers me most is that I genuinely like this hotel and have continued to stay here almost monthly for work. I expected a little more consideration from a property I've supported with my repeat business. After three separate incidents, I would have thought someone from management would take the time to reach out and acknowledge the situation. I understand that problems can happen, but how you treat your customers afterward matters. It's disappointing to feel that my loyalty and concerns haven't been taken seriously. I hope management takes this feedback to heart because I would hate for these experiences to change my opinion of a hotel I've always enjoyed.

Great place to stay. If you are an IHG member, they'll treat you to some freebies. Excellent…read morebreakfast...very attentive.

Another lovely stay for the record book! Love the cleanliness, comfy beds, 2 bedroom, 2 bathroom,…read morekitchen setup, with full size refrigerator and easy mobile app check out.

I believe this is the third in between place I have stayed at making a Florida / New Jersey run. If…read moreyou count Savannah / New Jersey then you could probably add a couple more. My bottom line for this stay was that it is probably the best I-95 place I have stayed at period. Good temperature control in the room. VERY large room. Quiet. It might not be a destination, but it certainly is a great place to call it a night on your way to a destination.

Hampton Inn Florence Room 428 | Monday, February 16…read more I'll let the other reviews handle the standard checklist items. I'm here to talk about the subjective stuff -- the comfort factors that can make or break a night on the road. The king bed? MASSIVE. Basically a campground for two adults. Plenty of space, very comfortable. Now the nuanced bits. The room had more ambient light than I prefer -- tough to get it fully dark. The pillows were small and slightly lumpy, and the sheets felt thin. Shower water pressure was mid, and the hot water didn't quite reach my personal "steam therapy" setting. Towels were a 6-7 out of 10: softer than DoubleTree, but not as oversized. I do travel prepared, though. I've got an Amazon sleep mask that is straight-up lights-out defense. Once I put that on? Out cold. And just when I thought the sleep mask had secured the victory, two trains decided to blast their horns at 1:40 a.m. and 4:41 a.m. ‍ Bottom line: solid for a one-night stop. But if you're sensitive to light, pillows, or shower pressure like I am, those details matter.

Great spot to stop, half way from PA to Tampa for university move-in. Staff was incredibly polite,…read moreand helpful. Rooms were clean and better than I expected for a I95 corridor hotel. Most important to me, it was safe, well-lit and an overnight security service.

Did not find out elevator was out until after we checked in and was shown freight elevator. We did…read morenot stay.

We stopped here for a night on our way to Virginia. I called ahead to check if they had any…read moreaccessible rooms available, and they did. The front desk suggested I book online since it would be cheaper, which I appreciated. I planned to use my points but wanted to confirm availability because, at another Hilton property the night before, our room had been given away and our reservation canceled. I didn't want to risk that happening again. When we arrived, the hotel was spotless, the staff was friendly, and we had a quick but comfortable one-night stay. They even gave us a late checkout, which was very helpful. Since we have an oversized accessible van, we couldn't fit into the adjacent parking garage, but the staff directed us to park on the side of the building, which worked out perfectly. Overall, a great experience!

This place was just gross. It needs a total refresh. Keep driving!…read moreThe bed was ok and firmish but felt nasty. Don't waste your time. The breakfast was not fresh. Yuk

Stayed one night here while driving north. I booked a king non-smoking room on a Friday night for…read more$74 online. When I showed up, the woman initially said she didn't have any king non-smoking rooms available, but then said she did and sent me to a first floor room at the far end of another building. This is a traditional motel with direct entry from outside to the rooms. There was a guy just standing around in the parking lot outside the room when I drove down there from the lobby (there seemed to be a fair amount of dubious activity going on). The room was clean, though, and everything worked as it should. The only complaint was that while there were some filmy white drapes to draw across the window which (hopefully) blocked a clear view in, there was no dark or blackout curtain. So when the sun rose, the room was super bright -- don't plan on sleeping late. And as a couple other reviewers mentioned, there is a somewhat busy train line very close by, so if you're a light sleeper you will be woken up a couple times during the night. There was no breakfast or coffee offered during the pandemic, but there are lots of restaurants and stores nearby. You can do (and I have done) a lot worse for a place to sleep off 95, though this is more in the midrange price point, so you're getting what you pay for.

This is just so gross, and I can't get a refund or anything. 2 adults and 2 minors…read more Supposed to have jointing rooms bc (bc of minors it's the law) They told us that we would get jointed rooms (We didn't) Check in was at 3 We ONE room done at 18:15 Other room is still not done The bed room that is done, toilet doesn't work and bathroom door doesn't close Don't go here, there's many different hotels around We got charged 100$ above what they told us Almost 400$ for a queen bed and 2 twins!! Mind you (no refunds)

My husband and I did a road trip from south Florida to Philadelphia and this hotel is a perfect…read morestop to divide the trip. Conveniently located not far from Buc-ee's, a mall, and restaurants. Staff is very courteous and professional. Room is spacious with microwave, fridge, and coffee machine. Spacious bathroom, sink, and shower. What I like about the shower is the knob is by the sliding glass door so you can get the right temperature before jumping in. I also love the lavender and eucalyptus scent of the shampoo, conditioner, and body wash. Very invigorating. Bed is very comfortable. Gym is nice and clean. Not too big. It has treadmills and elliptical machines, dumbbells, and stability ball. It opens 24 hours. Complimentary breakfast: good selections from bagel, bread, cereal, oatmeal, hard boiled eggs, scrambled eggs, waffle maker, turkey sausages. Oatmeal is perfectly cooked. It's unsweetened so it's healthy. They provide various toppings such as brown sugar, dried cranberries, nuts. The scrambled egg is not too salty and not watery. I really enjoyed my healthy breakfast. You can also grab bananas and oranges. The plates and bowls are made with sturdy paper so they are environmentally friendly. At the breakfast station they also offer variety of juices, teas, and coffee including decaf. I definitely come back to stay.

This is a nice cleaner newer Marriott property. The staff are very friendly and professional…read more Breakfast is average. Room was very clean, Mattress OK. Easy to get spoiled when you've stayed at some of the better Marriott resorts and boutique hotels. My main beef is the same as it is with many properties in this price range. Tub showers and no handheld shower head. At this particular property room - my biggest issue and it's so avoidable. An unusable iron. And I had no time to call for a new one. Just wanted to iron a shirt to take to a meeting. I only need a long sleeve type shirt on so many days/meetings but when you do you want a clean iron Also I hate these little coffee makers. At least this one was fairly clean. Would like to see all new hotels in this range to have mostly walk in showers! Maybe a few with tubs for people traveling with kids, but I don't know many people who want to take a bath at a hotel. Nespresso machine for coffee, and a premium mattress.

Stopped here for a quick night overall good experience clearly Rooms for the most part friendly…read morestaff easy on and off the freeway

Staff was lovely and friendly and fast. We checked in late after driving all day and the process…read moretook no longer than a few minutes. We had a room with two bedrooms, two bathrooms, a kitchen and sitting area. Everything was pristine. The pull out couch was new and clean, the bathrooms and bedrooms were spotless, even the white curtains were completely clean. There were separate AC units for each area of the hotel room which was great! Breakfast in the morning was delicious. The only reason we didn't give it 5 stars is because the mattresses felt like spring mattresses and were not very comfortable and the pull out couch mattress was awful so we didn't end up using it. We would most definitely stay here again and recommend anyone else stay here as well!