Extremely friendly customer service from the front desk employees. They really make you feel…read morewelcome, and provide useful information. This hotel has a very convenient location. There are several restaurants within walking distance (we dined at the Mexican restaurant next door last night) and many others within a short drive. My King room is large and comfortable. There are USB outlets in convenient locations. The bed was very comfortable. My room, as well as the hallway, lobby, and elevator was very clean. The only minor issue is that the dryer is out of order. A very nice place to stay!

This venue was located near I-95 and has plenty of free parking with a large roundabout in the…read morefront for luggage drop-off. Inside the lobby area is a small snack area for purchasing items and free coffee + tea area with sugar station and hot water. The check in process was extremely fast and friendly. The elevator is very much a ride at Universal Studios with a rocky screech landing. But safe overall is kinda funny tho but not. The hallways were clean and well kept. The room was very spacious and I liked that they had a shelf to put your key cards and luggage. They had spacious desks, lots of lighting throughout and a dual shade option to blackout the room for sleep. The coffee/tea bar has a Keurig maker, but leaked mini water bottles to make the coffee. The beds were comfy and the shower was good. The bathroom lighting is quite harsh but there is a motion censored nightlight. By the TV is a cool curved touch light with European outlets. There are plenty of outlets with both standard and USB outlets. The only tiny thing i would add is a charging pad on the counters in case ppl forget their chargers. TIP: Turn the knob all the way to the left to get to the hot water. Now let's talk breakfast - skip it if you like cool lackluster potatoes and eggs. The only saving grace is the coffee, instant oatmeal, oikos yogurt, and dry cereals. There are also a few places to eat up the road if bfast is important. TIP: If you go behind the breakfast area in the main lobby area, you can sit in a less crowded area near the business center. Check out was just as fast and easy. I've would definitely go here again!

This is literally my favorite hotel in Florence. It is an old apt building I believe,…read more The staff is always friendly, there are tons of shops and restaurants in walking distance, including Victors which is in the hotel. I love the rooms I have had, they have a brick wall so it gives it a rustic feel. The rooms are always clean. The one negative that happens and well it's no one's fault is the damn train at 3am... some of the rooms can hear it and it woke me from a dead sleep. Highly recommend checking out this gem

My first experience with this location was several years ago. The experience was so great we have…read moreContinued to return as we drive south on I95. It is out of our way and we saw it as an oasis. The atmosphere and service have started to dwindle. The room was not as clean as we normally experienced and only one of the three clerks on duty during our stay greeted us when we walked into the lobby. The staff generally was unfamiliar with the local area. The poster in the elevator states the restaurant/bar is open on Sunday till 9:00 PM but it evidently closes after brunch 4:00PM. I do enjoy the downtown area and it is a good place to take our morning walk. It is unfortunate that we may not be back. I miss the souther hospitality and charm.

Overall my experience with the hotel was great. The staff was incredibly friendly and…read moreaccommodating. Now I do have a few critics. First, the room was not super clean I saw many spots that could have been cleaned more throughly. The cabinets and appliances had some rust on the handles. The carpet was super clean. The room came with a toaster, microwave, refrigerator with ice maker, stove top heating, dishwasher, cutlery, pots pans, cups and plates. The room also had a iron with board hangers and basket. The room also contained a desk. There is a business center on property as well. I enjoyed this location however the rooms need a more through cleaning and upgrade.

Another lovely stay for the record book! Love the cleanliness, comfy beds, 2 bedroom, 2 bathroom,…read morekitchen setup, with full size refrigerator and easy mobile app check out.

Hampton Inn Florence Room 428 | Monday, February 16…read more I'll let the other reviews handle the standard checklist items. I'm here to talk about the subjective stuff -- the comfort factors that can make or break a night on the road. The king bed? MASSIVE. Basically a campground for two adults. Plenty of space, very comfortable. Now the nuanced bits. The room had more ambient light than I prefer -- tough to get it fully dark. The pillows were small and slightly lumpy, and the sheets felt thin. Shower water pressure was mid, and the hot water didn't quite reach my personal "steam therapy" setting. Towels were a 6-7 out of 10: softer than DoubleTree, but not as oversized. I do travel prepared, though. I've got an Amazon sleep mask that is straight-up lights-out defense. Once I put that on? Out cold. And just when I thought the sleep mask had secured the victory, two trains decided to blast their horns at 1:40 a.m. and 4:41 a.m. ‍ Bottom line: solid for a one-night stop. But if you're sensitive to light, pillows, or shower pressure like I am, those details matter.

Although I'm mostly happy with Hilton brand hotels, there are a couple of things I'm not satisfied…read morewith. First, they should have a makeup mirror in the bathroom. Second, for breakfast, they should offer either bacon or traditional breakfast sausage. The last two times we were here, they served some kind of unusual sausage. I have no idea what it was, it definitely didn't look like breakfast sausage and looked more like sliced hot dogs. I used to think all dog lovers were kind and considerate, but some people still forget to pick up after their dogs. I just wish anyone who has a dog would be more mindful of that responsibility.

I stayed at the Hilton Garden Inn in Florence twice in one week. I was traveling to Portsmouth, VA,…read morefrom Jacksonville, FL, to meet my newest great nephew. This location was the halfway point of my journey. The hotel was conveniently located off I95, with several restaurants and gas stations nearby. They had an indoor pool and vending/ice machines. Both rooms were clean and the staff were attentive and kind. I forgot to pack toothpaste and stopped by the front desk. The employee gave me a sample size at no cost. The bed was comfortable and I couldn't hear any neighbors, so I was able to get a restful night of sleep. I will remember this hotel for future trips to visit my niece and her family.

I'm not pleased with the fact that I couldn't properly decompress after multiple hours of overtime…read moretoday. For Hilton standards I know it could be better because all I wanted was a very hot bath and all I could get was lukewarm water that wouldn't even be suffice enough for a steamed bath.

First time staying in Florence and we stayed here after driving all day from Pompano Beach. The…read morewoman at the front desk was one of the sweetest people I've ever met at a front desk. I love the Carolina's that way. The hotel is bright and modern. The room was spacious with a smart tv and a decent kitchen if you're staying for a couple days as a single person or a couple. The breakfast are was well stocked with the normal stuff. We didn't try the food as we were getting back on the road but I asked a couple people who were eating before obvious going to church how it was and they said it was great for a hotel. There is a burger bar and a Mexican place within walking distance the parking lot is well lit. There are also plenty of places to eat and shop within 2 miles both fast food and sit down restaurants. The closest grocery store was a Harris Teeter which is a personal favorite of mine.

We stopped here for a night on our way to Virginia. I called ahead to check if they had any…read moreaccessible rooms available, and they did. The front desk suggested I book online since it would be cheaper, which I appreciated. I planned to use my points but wanted to confirm availability because, at another Hilton property the night before, our room had been given away and our reservation canceled. I didn't want to risk that happening again. When we arrived, the hotel was spotless, the staff was friendly, and we had a quick but comfortable one-night stay. They even gave us a late checkout, which was very helpful. Since we have an oversized accessible van, we couldn't fit into the adjacent parking garage, but the staff directed us to park on the side of the building, which worked out perfectly. Overall, a great experience!

This is just so gross, and I can't get a refund or anything. 2 adults and 2 minors…read more Supposed to have jointing rooms bc (bc of minors it's the law) They told us that we would get jointed rooms (We didn't) Check in was at 3 We ONE room done at 18:15 Other room is still not done The bed room that is done, toilet doesn't work and bathroom door doesn't close Don't go here, there's many different hotels around We got charged 100$ above what they told us Almost 400$ for a queen bed and 2 twins!! Mind you (no refunds)

The manager checks us in to a dirty and torn up room. Next morning, spoke to the manager again who…read moreagreed that our room was not up to standard and agreed a new room when was available, my husband inspected and accepted. Before leaving checkin my husband showing support for his professional handling of the situation, shook his hand which afterwards the manager found offensive. He then show up at the old room with another male worker from his facility to tell us, he cancelled our room reservation our money was no good to him and to leave. This is America and when a hand shake and or the exchange of money is not the way to conduct business is beyond me.

My husband and I did a road trip from south Florida to Philadelphia and this hotel is a perfect…read morestop to divide the trip. Conveniently located not far from Buc-ee's, a mall, and restaurants. Staff is very courteous and professional. Room is spacious with microwave, fridge, and coffee machine. Spacious bathroom, sink, and shower. What I like about the shower is the knob is by the sliding glass door so you can get the right temperature before jumping in. I also love the lavender and eucalyptus scent of the shampoo, conditioner, and body wash. Very invigorating. Bed is very comfortable. Gym is nice and clean. Not too big. It has treadmills and elliptical machines, dumbbells, and stability ball. It opens 24 hours. Complimentary breakfast: good selections from bagel, bread, cereal, oatmeal, hard boiled eggs, scrambled eggs, waffle maker, turkey sausages. Oatmeal is perfectly cooked. It's unsweetened so it's healthy. They provide various toppings such as brown sugar, dried cranberries, nuts. The scrambled egg is not too salty and not watery. I really enjoyed my healthy breakfast. You can also grab bananas and oranges. The plates and bowls are made with sturdy paper so they are environmentally friendly. At the breakfast station they also offer variety of juices, teas, and coffee including decaf. I definitely come back to stay.

This is a nice cleaner newer Marriott property. The staff are very friendly and professional…read more Breakfast is average. Room was very clean, Mattress OK. Easy to get spoiled when you've stayed at some of the better Marriott resorts and boutique hotels. My main beef is the same as it is with many properties in this price range. Tub showers and no handheld shower head. At this particular property room - my biggest issue and it's so avoidable. An unusable iron. And I had no time to call for a new one. Just wanted to iron a shirt to take to a meeting. I only need a long sleeve type shirt on so many days/meetings but when you do you want a clean iron Also I hate these little coffee makers. At least this one was fairly clean. Would like to see all new hotels in this range to have mostly walk in showers! Maybe a few with tubs for people traveling with kids, but I don't know many people who want to take a bath at a hotel. Nespresso machine for coffee, and a premium mattress.

Staff was lovely and friendly and fast. We checked in late after driving all day and the process…read moretook no longer than a few minutes. We had a room with two bedrooms, two bathrooms, a kitchen and sitting area. Everything was pristine. The pull out couch was new and clean, the bathrooms and bedrooms were spotless, even the white curtains were completely clean. There were separate AC units for each area of the hotel room which was great! Breakfast in the morning was delicious. The only reason we didn't give it 5 stars is because the mattresses felt like spring mattresses and were not very comfortable and the pull out couch mattress was awful so we didn't end up using it. We would most definitely stay here again and recommend anyone else stay here as well!

This hotel was solid. We arrived around 11:30 PM with our dog, totally exhausted. The concierge,…read moreWhitney, was so kind and went out of her way to make us feel comfortable and taken care of. She even helped me get my dog's bowl out of the dumpster after it was accidentally thrown in the trash. Our hotel room was spacious and clean. We will probably stay again on the drive back up the East Coast.

This is probably one of the worst hotels I have ever stayed in! The room was dirty and not clean in…read morethe slightest! The walls are so thin I can hear the tv going on in the next door room. The housekeeping people are so loud in the morning and just walk into your room before knocking and are so inconsiderate! I would highly advise people to stay away from this hotel.

As pet-friendly hotels go, this place is pretty nice. The check-in process was very smooth, the…read moregentleman at the desk was courteous and efficient, the room is spacious and clean with a mini-fridge, iron and ironing board, a desk, a nice selection of channels on the TV, all hard surface flooring, and a spacious bathroom. The hotel is very convenient to I-95 and there are tons of restaurants in the area. The only negative is the price. AAA price with tax came in at $119. I might just be old, but that seems high for such basic accommodations. I don't expect to ever need a room in Florence again, but if I do and I'm traveling with my pup, this place will likely get my business again.