Good service and no issues But needs updating Elevator seemed not that safe just old and noisy sorta The room we had unfortunately had the AC vent directly over the bed, facing the bed with air, seemed very different from most hotels read more

This was an average residence inn, definitely not the best one I've stayed in. The room was fine, however the tub definitely needed to be refinished. I was using the kitchen and the non-stick was coming off one of the pans so badly that I had to have it replaced. At least that was super quick and easy. Unfortunately, there weren't lids for all of the pots which was a little annoying. There was definitely something gross in the hallway, and I let the front desk staff know. I'm not sure if someone threw up or dropped some soup or something. They said they were aware and I guess that's that. I figured at least a sign would be put out but there wasn't. The breakfast was a little disappointing, I was hoping for some fresh fruit but all they had was oranges (which I'm allergic to). read more

This place is top notch and amazing! We stayed for several days before, during and after Thanksgiving 2025. The ladies here are the very definition of Southern Hospitality. The front desk ladies always greet you when you come and go. The housecleaning lady on the 4th floor was super friendly. Even the ladies working the breakfast area came out and chatted with the guests. We all felt so welcomed. The rooms are standard and good quality. The air conditioning and heater worked just fine. What made this place so great were the ladies who work here. read more

The front desk staff were very pleasant during my stay but the hotel has issues. Specifically it was not very clean especially for a Marriott. Black mold on my shower curtain, a previous guest's wash cloth still hanging on the curtain, and dirty floors. One of the two elevators did not work, the bed fixtures were rusty, a lobby computer that I did not work. Somehow they checked me into a room that had people already in it ... you get the picture. I am Titanium status and have stayed at many Marriott hotels but this was not up to minimum standards. read more

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PROS: Totally convenient - right off 95, across the street from a decent mall (i.e., it had a Barnes & Noble), pretty good food choices for dining/ordering in, front desk clerk was really nice, dog-friendly. CONS: They need new manager(s) of housekeeping/facilities. Period. Sofa in room was falling apart and filthy; there was an inch of dust on the lamp shades (i.e., they could not have EVER been cleaned - so, what else are they overlooking?); never was able to take a shower because, even though I had a late check out, the water never got hot; was trying to conduct a business call (hence, the late check out request and authorization) and was interrupted three times by housekeeping - at one point, the housekeeper got (went) mad and started slamming the doors in the adjacent rooms because I didn't stop my business call to answer her request for the time I was checking out --?? Poor management all around. read more

Residence Inn by Marriott Florence - Have they EVER dusted? - Hotels Near Me - Florence, South Carolina

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The staff is friendly. That's a plus. The rooms are modest. We did get the titanium elite upgrade for a two bedroom. Which we appreciate. But the rooms smell like dogs. There is no attention to details. The dishes are visibly soiled. The oven and fridge haven't been cleaned for a while. read more

Residence Inn by Marriott Florence - Hotels Near Me - Florence, South Carolina

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This hotel is a huge disappointment. Over the years the maintenance has gone downhill. Last year I reported various issues such as sagging doors over the sink, vanity, etc., etc. This March we tried the location again only to find the same issues still needing maintenance. Additionally, upon checking in there were two employees' cars blocking us from unloading. The desk clerk even admitted one car belonged to her husband who was waiting for her to get off in 20 minutes. No regard for paying customers' need for convenience to unload luggage. The rooms have several maintenance issues such as doors that don't close, and torn materials on chairs. Missing hair dryer.... The breakfast food is not consistent. Lacking of choices of yogurt for example. We were told for the past two years they would have gravy and biscuits. No follow-through after two years. Bottom line: this hotel is not recommended due to poor maintenance and disregard for making customers feel welcome upon checking in. read more

Just not worth the money. Front desk guy couldn't answer why the pool was closed during pool hours. Dirty,unkept fitness room. Cabinets in rooms looked like they'd seen better days. That said, beds were nice and breakfast staff was wonderful read more

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I was traveling for work, and this hotel was booked through my company. Based on the reviews, I thought it would be hit or miss. The lobby has modern decor. The windows make it bright and inviting. I had a studio with a king bed. I loved my room! It was spacious, of course. The bed was comfy. Hotels are keeping up with the items--you can log into your Netflix account on the tv. They offer small events throughout the week for guests. (The different events are listed on the refrigerator in the room). The night was I was there was the Mix and Mingle, which consisted of a light dinner and refreshments. I liked it! They offer a decent breakfast with a waffle maker and toppings, pastries, scrambled eggs, sausage, oatmeal, cereal, and a few other standard hotel breakfast items. The staff was friendly. It is conveniently located near the mall, a shopping plaza, and several restaurants. I definitely would stay again. read more

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When traveling by car back and forth from NJ to Florida we like to stay here. Bit This last stay has me worried. Room 317. Had broken handles in cabinet doors, the door under the bathroom sink would t stay closed, I had to put something in the door to keep it from opening all the time. The kitchen cabinets had broken handles and are stained and in need of repair or replacement. The dishwasher had stagnant water in the bottom. Ran the unit and when it drained the water came out from the poorly patched discharge hose under the sink. Water was everywhere. Additionally when winning the water in the kitchen sink water Leaked into the bottom of the cabinet and onto the floor. The bathroom sink drain plug was detached from the drain handle and you would lose a ring down the drain. Finally the entire room felt as if it had not been vacuumed in a while. We found pieces of paper on the floor. It's a shame because last year we stayed here and bragged about how great everything was. In one year this place has deteriorated a lot. Definitely onto Marriot corporate standards. The only saving grace was the staff and the free breakfast. Well stay in our return trip and see if there's any improvement. Otherwise there other choices here in Florence. read more

Having stayed here several times,mainly because they are dog friendly, and always tried to not think about how run down and unclean it felt. Stayed again last night and was extremely surprised and happy with how clean, fresh and just much more inviting than any other time I've stayed here. Kudos to the hotel for addressing a much needed makeover. Glad we gave it one more try. Keep up the good work! read more

Recently during a stay the room was given an extra $250 in charges! After 2 weeks of daily calls trying to get a manager, nothing changed. I was always met with anger. Two weeks, and when I finally spoke to the Head manager SELINA said, "I have work I could be doing instead of having this conversation". I work to.... which is why it was ridiculous the discussion took two weeks to happen. I thought I enjoyed my stay until they charged me (without ever informing me). Nope, not again. read more

Yikes and Yuk. During Covid I expect spotless. A reassurance of sorts that the place I am laying my head is taking this pandemic seriously. We are starting to pop our heads out and the last thing we want is to feel like we are wallowing in nasty. The mirrors both on the closet doors and bathroom are not clean. Hair in shower and on toilet. A pervasive feeling of not attentive to the cleanliness of the rooms. Normally I wouldn't be as picky but as we emerge from covid, I need to feel like my hotel has gone the extra mile (like they say they do). read more

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Very nice hotel. Cozy and clean rooms, TV, internet, little kitchen with fridge. The Front Desk staff was very friendly and welcoming. There is also free parking right in front. Only the pillows are hard and uncomfortable. I could not sleep half of the night for this reason. Also, the AC is really loud. read more

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As a Bonvoy member And frequent guest of Marriott hotels I can not recommend this one. The attention to housekeeping is moderate at best. The scuffed up hall walls and guest room doors are way overdue for paint. Inside the room it's not much better. Furniture is nicked and scuffed and not in the best condition. The sleeper sofa cushions were stained badly. Closet doors cannot be opened due to the broken track and rust. Closet door mirror dirty and cloudy. Bathroom sink faucet about to fall off. Very musty smell in the room. This is not up to Marriott standards. On this trip stayed 4 other Residence Inns and none were in this poor condition. read more

Convenient location, room/hotel was very comfortable and clean, great price, breakfast was delicious. The best part was the staff, everyone was so professional and friendly. Thank you for an excellent stay! read more

As always Marriott earns it's stars. Great room layout, comfy bed, clean inside and out, good customer service, fitness room, pool, grills, free breakfast, & pet-friendly. Our room also had a safe available for use. This Residence Inn is in close proximity to a mall so there are lots of restaurants to chose from but the closest (within walking distance) is Chili's which we did and for once was not bad (I'm not a huge fan). Marriott hotels have yet to disappoint me. Consistently satisfied all around. read more

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I only am giving one star, as breakfast staff was very nice. otherwise, it doesn't deserve any stars. upon arrival we were given a downgrade from a 1 rm suite to a studio, even though reservation was made 6 weeks in advance. bathroom wasn't cleaned properly, deadbolt didn't work properly, shower didn't drain. staff was very rude. The GM Lisa Worthy is terrible with customer service. obviously she doesn't care about decent reviews or rectifying issues so that customers will return. This was the second time they gave me a lesser room than I booked. Hallwat was disgusting. carpet looked like huge bloodstains and feet stuck to floor. The manager refused to give me number or name of her supervisor, clearly knowing she was in the wrong. read more

This place is really gross. The breakfast is not great. There was black stuff on the eggs, a synthetic substance like from a pan or spatula. They store an extra roll of paper towels, dishwasher detergent, and a scrubbing pad for dishes under the kitchen sink in each room, but they don't clean inside (or outside of) the cabinet so the things in there, next to the trash can, might I add, were all sticky and disturbing to see. So, I didn't want to use the stuff inside. I didn't trust the countertops, as the cabinets in the kitchen had all kinds of splatter on them. The first dish I pulled out of the cabinet was dirty. I had to pull several things out that were obviously still dirty, with food particles and lipstick remnants on them, and wash them to make sure I had dishes to use, in case I needed them. It seems that they don't clean the dishes in the guest rooms thoroughly. They probably just throw everything in the dishwasher and run it and if things are stuck on there, they just put them in the cabinet and let you deal with it. Inside the coffee maker was dirty. The bathtub has a disgusting looking stain on it, and this is true in all of their rooms which I have gotten, it seems. read more

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Staff was friendly and excellent breakfast but room was dirty, furnishing rode hard, bathroom not clean. Location is in dire need of renovation, and they really need to audit the housekeeping. read more

Got this room off price line for $70.00. What a great deal, The check in was painless and took less than 5 min. The room was clean and in great condition. The hotel was typical Marriott quality,it met all my expectations. I will definitely stay here again! read more

I stay at a lot of Marriott's as a platinum member. I have to say that the Residence Inn is always my choice when traveling with the family. Love the rooms with the kitchen especially the one and two bedroom suites. If your family is with you or you are going to be staying for awhile then this is your best choice. I hate that you only get half the Marriott points for this brand. The hotel itself is clean as well as the rooms. No complaints at all. Staff friendly and helpful. This is a perfect choice. read more

A Marriott property, located off of Route I-95, near several other hotels and restaurants. The rooms are suites with a semi-full kitchen (Fridge, dishwasher, microwave and stove top, but no actual oven). Very clean and service was great. Closets have a small safe, for valuables. The living room could have used 1 more chair, but other than that a perfect place to stay. read more

Residence Inn by Marriott Florence - Semi-full kitchen (no oven) - Hotels Near Me - Florence, South Carolina

Hotel is on a street with other hotels. The area seems safe and secure. The hotel itself is really nice. Room is large, bed is King-sized and comfortable, small kitchen included with stainless steel dishwasher and fridge. I was literally just here to sleep and have the complementary breakfast so I wasn't able to try the pool or hot tub though they both looked well-kept. The hotel is also pet friendly which is fun for the small kids that stay here. read more

In my many years of traveling for work or pleasure I have never encountered such a pleasurable, well needed and welcoming experience in an off highway Marriott property. Cynthia and Christine were phenomenal from start to finish. Happy hour mix was over but they were quick to accommodate us with a welcome beverage. Marriott, you have some great employees who deserve major kudos! I will recommend this property and will be back on our way back South. read more

Residence Inn by Marriott Florence - Hotels Near Me - Florence, South Carolina

We were traveling from New Jersey home to Florida when we got a flat tire. It was too late to find a place to change it so flustered we searched for a hotel that would accept dogs. Enter Sparkle the front desk person and she was AMAZING! Not only was she friendly but she went out of her way to help us. From getting us a good rate, finding us a easily accessible room and just raising our spirits. She is a great representative to this hotel!! If we are ever in this area again it will be because of her that we stay here!!! The hotel was nice too it you could say "sparkled" read more

I stayed here for nearly two weeks in November on business after having stayed a few nights at the Hilton Garden Inn. The positives: - Extremely friendly staff! Went beyond expected courtesy. - Very nice room layout - like a studio apartment. The room was aesthetically pleasing and functional. - The décor and general feel of the room and lobby were modern. - Kitchenette had a two-burner electric stove, full refrigerator, dishwasher, pots & pans (and other cooking apparatus), dishes & flatware, and it even had storage containers for leftovers. - Free breakfast every morning - buffet style hot and cold options. Some mornings the hot food was on par with fast food breakfast; some mornings weren't that great, but the fruit was always fresh and the wide range of options made it easy to find something I liked (even if it was just a cup of yogurt). Overall, everything was a bit salty, but I found that to be true of almost everywhere we ate in South Carolina. - Free goodies a few evenings a week - TV was on a swivel so you could watch from the sitting area or the bed. - Vanity was separate from the toilet/shower area. - Well placed lighting - Comfortable bed - Convenient location - near shopping, many restaurants, and across the way from the mall The negatives: - Any time the fireplace was on in the lobby (which was often), the lobby area would smell heavily of gas. It even reached the fitness center (which made using the fitness center unpleasant). - I had an issue with cleanliness in my room. There was hair in the shower when I arrived; I asked for the shower to be re-cleaned, but the hair just ended up in a new location in the shower. After I asked for a second time for a re-cleaning, it was fine. The three co-workers I was with on this trip did not have the same issue (or any other cleanliness issue), so I don't think it's a universal issue within the facility, but it was not a pleasant find. Overall, I liked the Marriott Residence Inn. I'd stay here again if I were in the area for business or vacation. read more

I have stayed over 500 nights at Marriott properties for work and this one stands out for sure! Starting with the friendliness. Might just be the south but everyone from front desk, maids, to breakfast attendants, everyone was SO friendly! Rooms were clean and spacious as expected for a Residence Inn and standard amenities (pool, gym, business center). The breakfast options were by far the best I have ever had in any Residence Inn, spring hill suites or courtyard. From scrambled egg whites, freshly cut Brie cheese, and many choices of fresh fruit and yogurts. Thanks for a great stay! read more

This is by far one of the best hotels on the 95 corridor from VA to FL - amazing service and comfort with a 2 room suite. We have a dog and they are super accommodating and it's worth the $100 pet fee for this! Will stay here every time we make this trip. read more

We chose this hotel because it has a pool and Hot tub. When we arrived we could see the nice pool and hot tub open and inviting after a long trip heading home from Florida. However, when we put our bathing suits on and went down to it, the gate was closed and a sign said "closed". I asked the front desk what was going on as it was only 6:30pm and I was completely confused as to why the pool was closed. The lady at the front desk said it was off season despite the fact that it is 80 degrees out and the middle of Spring break, meaning peak season. Although the website does say "seasonal" I would never expect April in South Carolina to be off season. The rude desk lady said it was 60 degrees one day last week so they think that qualifies as off season. It has been in the 80s all week and I do not appreciate being handed fabricated excuses for the hotel management trying to cut expenses. It's too bad because otherwise this place gets 4 stars, it's new, nice and the rooms are big but there are plenty of other great choices nearby with indoor pools and hot tubs. FYI the mini golf course they advertise is one tiny hole. read more

Residence Inn by Marriott Florence - Despite this weather report we dont think its hot enough to let you in our pool which is open and clean. - Hotels Near Me - Florence, South Carolina

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The night auditor on Friday night what a friendly and welcoming person. A true added touch to the hotel.v

This is a friendly and easy place to stay. Unfortunately it is time for a redo which is planned in the near future. From the front desk to the servers in the breakfast area to the room attendants all are terrific. Most importantly they allow dogs and make it easy to have them. Now let's discuss the free breakfast. It is above and beyond any I have had in any of the hotels we have stayed at up and down 95. Name it and it was there fresh and terrific and believe me when I tell you I am VERY picky. Many times I will skip the free breakfast and just hit the road. Next time we return and the place is redone it will get 5 stars. Of course they probably won't give us one of those new rooms with a dog. I get it! read more

Typical Residence inn layout. Roomy but a bit worn around the edges. Room is very clean, bed is comfy, everything is working-fridge with ice maker, microwave, stove. A/C registers could use some cleaning. Biggest complaint is the overwhelming smell of some cleaning agent in the room- it was so strong it was almost difficult to breathe. I had to open the windows- which unfortunately opened only about 2 inches- to try and air the room out. The corridors do not seem to be air conditioned. The air was stiflingly warm- almost hot compared with 80° outside temp. Elevators were dirty- dirty floor, walls and doors with greasy smudges all over and unfortunately smelled of dogs- because this is a pet-friendly hotel. read more

Wow! We travel 95 several times every year from NoVa to Florida. This is the nicest hotel (non-destination) hotels we have every stopped at. Easy access to 95- Service was pure southern hospitality, we have a one bedroom king suit, so the kids had the "family room" area and we had our own room. The mattresses was super comfy, the pull out bed was - average- but kids slept great too- the breakfast was great! I am gluten free and their hot breakfast buffet has eggs, bacon, potato wedges and super yummy sausage hash browns- also kids ate yogurt parfaits, waffles and lots of fresh fruit- the breakfast hostess was such a sweetheart! We will be saving this one for future stays! read more

We love staying at the Residence Inn in Florence, SC when traveling from Hampton Roads to Tallahassee, FL. They appreciate our business, treat us with dignity and respect, provide a well appointed and maintained suite, and accept our fur babies without hesitation. The outside of the Residence is handicapped accessible at numerous entrances which is quite helpful when you need to assist a loved one who is disabled. The staff is so pleasant and helpful which is so nice to find in today's atmosphere of indifference. The complimentary breakfast is ample, well presented, and delicious. Our only complaint is that they are always booked solid so some travel days we aren't able to reserve a room at it. read more

Excellent stop on the way home from Orlando to Boston. We chose this hotel based on reviews for pet friendly places. It's much more than we would normally pay for a place to sleep for a night, however everything else in this area that allowed pets looked grimey. The pet fee was an additional $75. But the place is beautiful and extremely clean. Super comfortable bed. Well worth the money for a great night sleep in Florence. read more

We have stayed at this Residence Inn numerous times and our stay last night and this morning was THE BEST. From the warm welcome we received when checking in very late last night to the awesome homemade biscuits and friendliness of the breakfast ladies, it was one of my favorite Marriott experiences and I've stayed in these hotels all over the country. The staff makes you feel like old friends. 5 stars!! read more

Having two dogs to drive up and down the coast from NY to FL isn't so pleasant when it comes finding hotels. This was the first hotel that was a joy to stay in with the dogs. In fact it was the nicest hotel that I've stayed in on the road. The hotel was secure and in an extremely safe area. The room was clean and exceeded my expectations. The complimentary breakfast the next morning was the cherry on top! I made sure to write down the location of this hotel in the future so that I can make this a destination on our trips in the future. Plus, I think the dogs really liked it too! read more

As advertised. Very well kept and maintained. Very Pet friendly and our king bed Suite room was perfect for our stay. It came with a fridge, stove, coffee maker. TV rotated to be viewed from living room quarter or from the bed. I thought that was cool and very good use of the space. We were able to get milk from the bistro for our very early coffee and tea. A large park behind hotel makes for walking your pet easy and allows them to get plenty of exercise after 8 hours stuck in a car. They have a bistro to order food from but we opted for a local pizza delivery--which by the way was very good. Marco's. I highly recommend the Renaissance as a very nice place to stay after a long ride from up north on your way to Florida. Just be aware of the pet fee of 75.00 plus your room fee. Not an issue for me but may be for others. read more