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    SpringHill Suites by Marriott Florence

    3.1 (57 reviews)
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    All of the lamps looked like this

    Sad to write this review but we cannot get over how awful this location is. The room (suite) reaked of cigarettes. Crystal(desk manager) sprayed carpet deodorizer all over and told us it was disappear. We wore shoes the entire time. So outdated and unclean. Shower turned into a bath due to severe hair clog (trying not gag) - reported to front desk. Left for the day - came back and the bathroom was completely disheveled and the floor dirty from maintenance persons boots. The hallway smelled fresher than the room. No other rooms available due to NASCAR race. Didn't sleep, completely grossed out at how disgusting everything was. Hotel owners need to start over with a complete remodel and gutting of rooms.

    Hallway
    Ward D.

    A nice place to stay in the Florence area. SpringHill Suites, a brand under the Marriott umbrella, was founded in 1998 from a desire to offer travelers a refreshing and innovative lodging experience. It quickly gained popularity for its contemporary design, spacious suites, and excellent service and, as of 2021 had over 500 hotels. There are several of these hotels in South Carolina. This particular one is located on the southeast side of the I-95 and I-20B intersection. Check-in was easy and the staff was friendly. There is plenty of parking around the hotel. The hallways look very new in their design and are bright and clean. We got an upper floor room. The rooms are single-room suites with a floor-to-ceiling wall between the bedroom/bathroom and the sitting area. The sitting area comes with a couch, desk and small kitchen arrangement. There is a single TV shared between both spaces. The room seemed well-kept and functional. There are many hotel choices in the area and it is close to several restaurant choices which made it convenient for our stay for the quality and the price. Overall, the SpringHill Suites in Florence, Georgia, seems to embody the brand's commitment to providing a seamless and enjoyable stay for every guest.

    The cooked breakfast, turkey sausage and scrambled eggs.  Keto friendly
    Leigh L.

    Stayed at this property on my travel from NY to Florida and was very impressed. I arrived early, about 1:30 pm and was treated by a lovely lady named Melinie Able. I explained that I had arrived early but was hoping to be allowed to check in. She immediately checked to see what rooms were available and found one on the third floor. I explained that I had a service animal and wasn't sure if they wanted him up there. She said her priority was getting me checked in quickly. That was much appreciated as I'd been traveling since 3 am. Upon getting to the room the first thing I noticed was the size, absolutely huge. Then it was the smell, fresh and clean smelling. Even the carpet looked fresh and clean. Honestly, I can find nothing wrong with my experience here! The bed is super comfortable and I slept like a log. The morning breakfast was a hot, cooked meal which was lovely. As a travel nurse, I have stayed in many Marriott properties over the past year and have been impressed with them all. This one however far exceeded my expectations, especially being right off the Interstate where it won't get many long term stays. Thank you Melinie for all you did during my stay. You and the evening desk lady are a true asset to the property.

    hair in tub

    What didn't go wrong with this place? Construction was going on out front until 7pm (a sign in the elevator indicates it should've been done before 5). Nice view of the workers banging and beeping around all throughout the front parking lot which we didn't even know about prior. Because of this the entrance was closed and everyone had to go around the back to check in down a long hallway of dirty laundry baskets. Got to the desk just to be told our room (booked 6 months ago) was given away and they offered us one bed instead of two that we booked. The staff is also not in uniform, you cannot tell the difference between the guests and workers as they're in pajamas, crop tops, jorts, sandals. After making some calls they act like they do us a service by suddenly opening up the room that we paid for. Whatever. We get in it and there's a giant melted Bluebell ice cream in the mini fridge. Hairs on our towels, bath tub, menstrual blood on the floor. We ask to have our room re cleaned and they are hesitant but agree to clean it. Wait 2 hours and no one's there. Keep calling to get someone to clean our room because it's 10:30pm and we want to shower and sleep. After the 3rd time asking cleaners come in asking what we want and we're like remove the trash and refresh the bathroom please. Wait in the stairwell for 20 minutes and a guest sprints up the stairs threatening to "pop us". Finally we get back in the room blood is gone, new towels, ice cream gone. We take a shower and find little hairs on the shampoo bottles, shower curtain, etc. too tired to care anymore. Even called Marriott help line to figure out what's going on and how to get reimbursed (as Elite members of Marriott) and they tell us the only ones who can do anything is the hotel staff who we are afraid to talk to after hassling them for hours to get a room let alone a clean one. Also got a nice surprise running into the general manager and staff taking a smoke break on our way to our car. I'm appalled at Marriotts complete lack of professionalism as we were treated with 0 customer service and expect so much more from them.

    Entry wet bar
    Joshua R.

    This hotel is ok overall. The walls are a bit thin so you can hear everything in the hall and next door. The bed is comfortable and there are plenty of places to plug in your devices. The room is large and has a seating area that also acts as a separate trundle bed. Unfortunately the WiFi was not working when we were here so both the internet tv that is on all tvs as well as connectivity was down. There is a pool which is great. The gym has two treadmills and one elliptical as well as one adjustable bench with a set of dumbells up to 50lbs. Not the best gym but at least there is one. Took one star away because of the noise level and one for the WiFi.

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    Great stay, no issues during my visit! The front desk staff were pleasant and accommodating.

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    Worse Marriott property I ever stay at ! Dark and gloomy rooms ! Better choices nearby !

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    3 years ago

    We haven't stay for a while because of changing staff and inconsistent values. The prices have gotten higher too.

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    Ask the Community - SpringHill Suites by Marriott Florence

    Review Highlights - SpringHill Suites by Marriott Florence

    Yes, breakfast was NOT a buffet but due to COVID, we understand it had to be.

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    Holiday Inn Express & Suites Florence I-95 & I-20 Civic Ctr - King room

    Holiday Inn Express & Suites Florence I-95 & I-20 Civic Ctr

    (53 reviews)

    $$

    Extremely friendly customer service from the front desk employees. They really make you feel…read morewelcome, and provide useful information. This hotel has a very convenient location. There are several restaurants within walking distance (we dined at the Mexican restaurant next door last night) and many others within a short drive. My King room is large and comfortable. There are USB outlets in convenient locations. The bed was very comfortable. My room, as well as the hallway, lobby, and elevator was very clean. The only minor issue is that the dryer is out of order. A very nice place to stay!

    This venue was located near I-95 and has plenty of free parking with a large roundabout in the…read morefront for luggage drop-off. Inside the lobby area is a small snack area for purchasing items and free coffee + tea area with sugar station and hot water. The check in process was extremely fast and friendly. The elevator is very much a ride at Universal Studios with a rocky screech landing. But safe overall is kinda funny tho but not. The hallways were clean and well kept. The room was very spacious and I liked that they had a shelf to put your key cards and luggage. They had spacious desks, lots of lighting throughout and a dual shade option to blackout the room for sleep. The coffee/tea bar has a Keurig maker, but leaked mini water bottles to make the coffee. The beds were comfy and the shower was good. The bathroom lighting is quite harsh but there is a motion censored nightlight. By the TV is a cool curved touch light with European outlets. There are plenty of outlets with both standard and USB outlets. The only tiny thing i would add is a charging pad on the counters in case ppl forget their chargers. TIP: Turn the knob all the way to the left to get to the hot water. Now let's talk breakfast - skip it if you like cool lackluster potatoes and eggs. The only saving grace is the coffee, instant oatmeal, oikos yogurt, and dry cereals. There are also a few places to eat up the road if bfast is important. TIP: If you go behind the breakfast area in the main lobby area, you can sit in a less crowded area near the business center. Check out was just as fast and easy. I've would definitely go here again!

    Hampton Inn & Suites Florence-North-I-95 - Guest room

    Hampton Inn & Suites Florence-North-I-95

    (70 reviews)

    $$

    Hampton Inn Florence Room 428 | Monday, February 16…read more I'll let the other reviews handle the standard checklist items. I'm here to talk about the subjective stuff -- the comfort factors that can make or break a night on the road. The king bed? MASSIVE. Basically a campground for two adults. Plenty of space, very comfortable. Now the nuanced bits. The room had more ambient light than I prefer -- tough to get it fully dark. The pillows were small and slightly lumpy, and the sheets felt thin. Shower water pressure was mid, and the hot water didn't quite reach my personal "steam therapy" setting. Towels were a 6-7 out of 10: softer than DoubleTree, but not as oversized. I do travel prepared, though. I've got an Amazon sleep mask that is straight-up lights-out defense. Once I put that on? Out cold. And just when I thought the sleep mask had secured the victory, two trains decided to blast their horns at 1:40 a.m. and 4:41 a.m. ‍ Bottom line: solid for a one-night stop. But if you're sensitive to light, pillows, or shower pressure like I am, those details matter.

    Although I'm mostly happy with Hilton brand hotels, there are a couple of things I'm not satisfied…read morewith. First, they should have a makeup mirror in the bathroom. Second, for breakfast, they should offer either bacon or traditional breakfast sausage. The last two times we were here, they served some kind of unusual sausage. I have no idea what it was, it definitely didn't look like breakfast sausage and looked more like sliced hot dogs. I used to think all dog lovers were kind and considerate, but some people still forget to pick up after their dogs. I just wish anyone who has a dog would be more mindful of that responsibility.

    Home2 Suites by Hilton Florence, SC - Recreational Facility

    Home2 Suites by Hilton Florence, SC

    (78 reviews)

    $$

    First time staying in Florence and we stayed here after driving all day from Pompano Beach. The…read morewoman at the front desk was one of the sweetest people I've ever met at a front desk. I love the Carolina's that way. The hotel is bright and modern. The room was spacious with a smart tv and a decent kitchen if you're staying for a couple days as a single person or a couple. The breakfast are was well stocked with the normal stuff. We didn't try the food as we were getting back on the road but I asked a couple people who were eating before obvious going to church how it was and they said it was great for a hotel. There is a burger bar and a Mexican place within walking distance the parking lot is well lit. There are also plenty of places to eat and shop within 2 miles both fast food and sit down restaurants. The closest grocery store was a Harris Teeter which is a personal favorite of mine.

    We stopped here for a night on our way to Virginia. I called ahead to check if they had any…read moreaccessible rooms available, and they did. The front desk suggested I book online since it would be cheaper, which I appreciated. I planned to use my points but wanted to confirm availability because, at another Hilton property the night before, our room had been given away and our reservation canceled. I didn't want to risk that happening again. When we arrived, the hotel was spotless, the staff was friendly, and we had a quick but comfortable one-night stay. They even gave us a late checkout, which was very helpful. Since we have an oversized accessible van, we couldn't fit into the adjacent parking garage, but the staff directed us to park on the side of the building, which worked out perfectly. Overall, a great experience!

    Fairfield by Marriott Inn & Suites Florence I-20

    Fairfield by Marriott Inn & Suites Florence I-20

    (28 reviews)

    $$

    My husband and I did a road trip from south Florida to Philadelphia and this hotel is a perfect…read morestop to divide the trip. Conveniently located not far from Buc-ee's, a mall, and restaurants. Staff is very courteous and professional. Room is spacious with microwave, fridge, and coffee machine. Spacious bathroom, sink, and shower. What I like about the shower is the knob is by the sliding glass door so you can get the right temperature before jumping in. I also love the lavender and eucalyptus scent of the shampoo, conditioner, and body wash. Very invigorating. Bed is very comfortable. Gym is nice and clean. Not too big. It has treadmills and elliptical machines, dumbbells, and stability ball. It opens 24 hours. Complimentary breakfast: good selections from bagel, bread, cereal, oatmeal, hard boiled eggs, scrambled eggs, waffle maker, turkey sausages. Oatmeal is perfectly cooked. It's unsweetened so it's healthy. They provide various toppings such as brown sugar, dried cranberries, nuts. The scrambled egg is not too salty and not watery. I really enjoyed my healthy breakfast. You can also grab bananas and oranges. The plates and bowls are made with sturdy paper so they are environmentally friendly. At the breakfast station they also offer variety of juices, teas, and coffee including decaf. I definitely come back to stay.

    This is a nice cleaner newer Marriott property. The staff are very friendly and professional…read more Breakfast is average. Room was very clean, Mattress OK. Easy to get spoiled when you've stayed at some of the better Marriott resorts and boutique hotels. My main beef is the same as it is with many properties in this price range. Tub showers and no handheld shower head. At this particular property room - my biggest issue and it's so avoidable. An unusable iron. And I had no time to call for a new one. Just wanted to iron a shirt to take to a meeting. I only need a long sleeve type shirt on so many days/meetings but when you do you want a clean iron Also I hate these little coffee makers. At least this one was fairly clean. Would like to see all new hotels in this range to have mostly walk in showers! Maybe a few with tubs for people traveling with kids, but I don't know many people who want to take a bath at a hotel. Nespresso machine for coffee, and a premium mattress.

    SpringHill Suites by Marriott Florence - hotels - Updated May 2026

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