The warranty, customer service, returns, refunds horrible. I've been in business and in customer…read moreservice this is not how to keep customers

I recently got a a great 2003 ford explore from here and was helped by the most amazing gracious…read moresales person I have ever dealt with her name is Melissa not only did she help me pick out the car she also help me figure out all the gizmos and gadgets with in the vehicle, took it for a test drive and explained every little thing by far she is the greatest sales person I have met. If your look to buy a car truck so on and so forth and you end up at at this place ask for Melissa she will definitely point you in the right direction!!!! No matter what type of vehicle you my be looking for.

I think I was over charged for my vehicle. Truck is saying I need an oil change. I've had it for 3…read moreweeks. It there is a noise coming from the wheel base. Not sure what they is. SMH it does run good tho.

im currently on my third car with Gormley, and all three cars has had problems with them. I just…read moregot my car back from being repaired and the engine light has already came on. going back and forth with them and their warranty sucks. I had to get a rental while my car was in the shop and didn't get reimbursed all the way. I still had to pay out of pocket for the insurance on the rental and was told after the fact that they do not cover rental insurance.

I thought that a deal to purchase a car was d one. Left the office on a Friday expecting to…read morecomplete purchase on. Monday. My credit had been checked and the car was to be picked up Saturday from Pa. Imagine my surprise as I was on a call transferring the insurance and preparing to pick up my car. When the incoming call from Enterprise was to notify me the car was sold. I had been instructed to transfer insurance and again my credit had been checked. Multiple checks decrease your rating and should not be done unless there is a deal. I am done and would not recommend this company.

Contacted Enterprise Car Sales and spoke to Mo about a Chrysler Pacifica I saw on-line. I didn't…read morerealize it was at their Philly location. He told me he could have it in Pennsauken that night to test drive. Test drove it that night. Mo was very easy to deal with even tho it was getting late and past their closing time. Didn't feel rushed or pressured at all. Very personable as he and my husband are both Air Force Vets. Thanks Mo!

Trevor is a very high experienced salesman. The price he gave me and my girlfriend was firm but…read morevery fair also. I appreciate the help he gave us with finding a car that fits our needs. Thanks Trevor!!

Beware!!! I had a really bad experience with Royal Auto Group in New Jersey. I bought a 2014 GMC…read moreSavana van from them on July 19th 2025, I saved up for over a year and a half to buy this van to start help me start my own plumbing business. A within a few days of me buying it, it broke down on the highway. I towed the vehicle to my trusted mechanic and learned it had flood damage that nobody told me about. They even spray painted underneath to hide the rust. There was clear evidence of water getting into the electrical box underneath the van, which led to serious electrical problems. Because of that water damage, the gas pump and other electrical parts were badly affected, and fixing it turned out to be really expensive. When I called the dealership to ask for help, they basically brushed me off. They passed me around on the phone and one guy even said it wasn't his problem(One of the service guys with what appeared to me to be a Russian or Eastern European accent). To top it off, they want me to pay another $150 just to get my license plate, after I already paid my registration fees and dropped over $13k on this junk van. I also want to mention that they made the van look really clean from the outside when I bought it. Everything seemed spotless and freshly touched up, which unfortunately hid a lot of the real issues underneath. I'm also going to be making a detailed video soon with my mechanic explaining everything that happened and posting it across all my social media--YouTube, Facebook, Instagram, and so on--so people can see exactly what went on. I just want everyone to be aware of how this company does business. And one last thing: I noticed they're very eager to get positive reviews. Right after I left, I got messages asking me to leave a good review. I did have a good interaction with my salesperson Lakeith, who I don't think knew about the issues. But it's clear they put a lot of effort into getting reviews right away. I'm glad I waited, because now I can share the full story, and I think a lot of those positive reviews are a bit premature.

Where do I begin.....on July 25th, 2022, I saw a truck posted online that I wanted to purchase. I…read morecalled CW Clarke before 8:00 and talked to a salesman and we discussed how to proceed. I was fortunate enough that they were mtg me half way in my state with the truck. We met and I signed all of the paperwork and paid with cash. Very grateful up to this point. I was given a 30 day temp tag that eventually ran out. When I called the dealership to ask about it, I was told that I could continue to drive it. When I inquired about the possibility of getting pulled over and getting a ticket, they told me that they would pay for any tickets I got. Have never been told that before when purchasing a vehicle. I sent a text to the salesman on August 20th and was told that everything was in processing. Sept 14th I was told they had the title. Oct 11th I was told it was being held up in my state's DMV. Oct 21st my DMV said they have no paperwork at all in their possession. On top of all of this, I didn't receive any paperwork stating I had purchased the vehicle until this week. I've had this truck since 7/26/22 and have only driven it 30 days. The dealer warranty was for 90 days or 3,000 miles. How fair is that since I've only been able to drive it for 30 of those days and I know that I haven't gone past 3,000 miles. They could have made things better by at least giving me another temporary tag that would have made things somewhat better. Then I would of had at least 30 more days to enjoy the truck and see if there were any repairs that would have been covered. So I guess that I could drive it the next 5 days to see if anything is wrong. Good thing is that they will pay for my tickets that I may get. How fair is all of this? 3 months to get a title. Of course, the owner will respond to this by saying to call the dealership in which I will hear more excuses and no results. So if you are here looking for advice on their business, ask to see the title before purchasing anything from them.

Update: October 27th. Still waiting to hear back…read more Update: October 26th. Still waiting to hear back. Update: October 25th. Still waiting to hear back. Update: October 24th. Still waiting to hear back. Was told the owner and salesman would get back to me. Where do I begin.....on July 25th, 2022, I saw a truck posted online that I wanted to purchase. I called CW Clarke before 8:00 and talked to a salesman and we discussed how to proceed. I was fortunate enough that they were mtg me half way in my state with the truck. We met and I signed all of the paperwork and paid with cash. Very grateful up to this point. I was given a 30 day temp tag that eventually ran out. When I called the dealership to ask about it, I was told that I could continue to drive it. When I inquired about the possibility of getting pulled over and getting a ticket, they told me that they would pay for any tickets I got. Have never been told that before when purchasing a vehicle. I sent a text to the salesman on August 20th and was told that everything was in processing. Sept 14th I was told they had the title. Oct 11th I was told it was being held up in my state's DMV. Oct 21st my DMV said they have no paperwork at all in their possession. On top of all of this, I didn't receive any paperwork stating I had purchased the vehicle until this week. I've had this truck since 7/26/22 and have only driven it 30 days. The dealer warranty was for 90 days or 3,000 miles. How fair is that since I've only been able to drive it for 30 of those days and I know that I haven't gone past 3,000 miles. They could have made things better by at least giving me another temporary tag that would have made things somewhat better. Then I would of had at least 30 more days to enjoy the truck and see if there were any repairs that would have been covered. So I guess that I could drive it the next 5 days to see if anything is wrong. Good thing is that they will pay for my tickets that I may get. How fair is all of this? 3 months to get a title. Of course, the owner will respond to this by saying to call the dealership in which I will hear more excuses and no results. So if you are here looking for advice on their business, ask to see the title before purchasing anything from them.

Pilar was a great sales person she helped me a lot and she is not a pushy sales person she was greatread more

Be careful.. I bought a beautiful Infinity. They showed me a carfax report and I also got my own…read morecar fax report. Clean! Two years later, I go to trade it in and all the sudden there's damaged reported on the carfax. Not sure how they did that but don't trust them or carfax!

awesome experience! I couldn't believe everything was so quick and easy! most of all it was worth…read moreselling my car to carvana. thanks for your business. keep going.

Sold my car through Carvana and honestly... why would anyone do it any other way? The process was…read moreridiculously easy, everything was done online, and I got way more than the dealership offered me. No awkward negotiations, no wasted time sitting at a dealer, no pressure -- just a few clicks and done. Drop off was smooth and exactly as promised. If you're thinking about selling your car, check Carvana first. Total no-brainer.

I just wanted to take a minute to rate my recent experience at Cherry Hill Dodge Chrysler Jeep RAM…read more As you can see, I gave it five stars. I have purchased and leased numerous vehicles in the past from other dealerships, but attest this was the very best and smoothest process from beginning to end. More specifically, I would like to give high praise to my salesman, Jayson Ferrell. Not only was he extremely genuine, but he was also a true professional. I did not walk into Cherry Hill at 4:30pm on a Friday optimistic about leaving with a new vehicle. You see, I spent two months looking for the newly released 2021 Jeep Grand Cherokee L - in a specific trim and color. Fortunately for me, Jayson was able to show me the exact 2021 Jeep Grand Cherokee L that I described. And it just so happened to be the only one available and still wrapped after being delivered just prior to my arrival. While the Jeep was being programed in preparation for my test drive, Jayson and I continued to talk and his knowledge and experience in auto sales was far superior to that of the salesman that I encountered at other local dealerships. His approach was quite relaxed and there was no pressure from him at all. After doing my homework and shopping around, I knew the number that I needed to make things work for me. At no time did I have to go to the mat with Jayson to get to that number. Also, given the current market and the demand for the specific trim and color I wanted, I couldn't have asked for a better overall experience. Not only did I get to leave Cherry Hill with the exact 2021 Jeep Grand Cherokee L that I wanted, but I also left with my dignity still intact. Thank you, Jayson! Thank you for your patience and thank you for also staying a little late to support the closing of my purchase since the cashiers were gone for the evening. Best, Wayne W

recently purchased a 2021 Toyota RAV4 from Cherry Hill Dodge, Chrysler, Jeep, and Ram. My initial…read moreexperience was positive--my salesperson, Leon, helped me find a vehicle that met all my needs. Unfortunately, everything went downhill shortly after the purchase. Within a week, the check engine light came on. I contacted the dealership and brought the vehicle in for inspection. I was told it was just a code that needed to be cleared and that nothing was actually wrong with the car. However, within 20 minutes of leaving the dealership, the check engine light came back on. I then used the Toyota Connect app, which alerted me again about the issue. I was also contacted by a Toyota dealership and decided to bring the car to Holman Toyota instead. Their team was professional, responsive, and thorough--completely different from my prior experience. After inspecting the vehicle, they determined that the car needed a new catalytic converter, which is a significant repair. What's most frustrating is that Cherry Hill Dodge, Chrysler, Jeep, and Ram took no responsibility for selling a vehicle with this issue. They refused to reimburse diagnostic fees and showed no accountability. When I raised concerns, I was even asked why I didn't bring the car back again after the light returned--despite already having a poor experience and losing trust in their service. It's clear to me that the vehicle was either not properly inspected prior to sale or that the issue was overlooked entirely. Either way, the lack of professionalism and unwillingness to make things right is unacceptable. Thankfully, the vehicle was still under warranty, and Holman Toyota is handling the repair properly. I would strongly caution others against purchasing a vehicle from this dealership based on my experience. I also reside out of state and have incurred fees from taking the car back and forth from PA to NJ. I strongly recommend NOT using this dealership EVER!