I have had a few of my husband's suits cleaned at Paris Cleaners, and although everything has been fine in the past, and the prices are okay if you can catch a sale or a coupon, I WOULD NOT RECOMMEND THIS PLACE TO ANYONE. AVOID AVOID AVOID this place, unless it is for an item that you don't need quickly and don't care for deeply. I can only assume based on my experience that this company is run by total low-lives, with an incompetent and unprofessional staff (besides Cassidy). Here is my wedding dress story: In April 2013 I dropped my wedding dress off at the South Grand location of Paris Cleaners. I'll first say that Cassidy at that location is very friendly and helpful. The day that I dropped it off was the 20% off everything sale day, so that was great since I would be saving money and paying $160 for my dress cleaning and preservation, as opposed to the normal price of $200. I was told that it would be 6 to 8 weeks before I could go to the Ash location (where the dress was being cleaned) to inspect the dress and bring any additional items to be included in the sealed box. In mid May, I was called to come inspect the dress and it looked pretty good. Some dirt stains remained at the bottom, but I understood that it would be difficult to get the stains out of the delicate lace without destroying it. The staff seemed to be taking good care of the dress, keeping it in a vault and handling it with care. I was told then that they only box dresses up on Saturdays, so they would call me within 1 or 2 weeks to come pick it up. I also was required to pay that day. A couple of weeks went by and I called to check and see if it was finished. I was told that because of the Memorial day holiday, they were behind and would call me "probably next week." Two or 3 more weeks went by and I called again to check. I was first put on hold by an employee named Brittany who informed me when she got back on the phone that "she didn't see my dress back there." Obviously, I was immediately concerned that Paris Cleaners was not as organized as I had previously thought. Next, a manager named Stephanie got on the phone and was also not able to tell me exactly where my dress was (was it boxed up and waiting? was it in the vault?). Stephanie was extremely rude on the phone, telling me in a patronizing tone that "it takes a long time to box dresses up and there are 17 dresses in front [of mine]." By the end of the long, rude and fruitless call, Stephanie was not able to offer any confirmation of the location or status of my dress, but said she would check tomorrow and call me right away. After this very stressful phone call, I checked other reviews of Paris Cleaners and read a story almost identical to mine in which they had a bride's dress for many many weeks and when she finally went to pick it up after complaining several times, there was a mysterious stain on it that wasn't there before. Of course, I became concerned about my own dress, so I called Cassidy at the South Grand location to see if there was someone else I could talk to about this problem. When I called, Cassidy informed me that my dress was actually sitting on the counter at that location, boxed up and ready for pick up. I went to pick it up and it was in fine shape and the box looked very nice. By the way, Manager Stephanie never called me back to confirm that everything was okay and that I received my dress. In fact, when I called the Ash location to leave my comments about my service experience, I was told that I could leave my comments at "officeofpariscleaners.com" which is not a real website. When I asked to speak with the owner, I was told that Shep Franke, "the owner's son," had just stepped out and couldn't be reached (even though I could hear him in the background... seriously). Although everything turned out okay in the end, you can see that Paris Cleaners clearly does not have it together. I'm not sure how their computer system works, or how they track items that are transported back and forth between pick up/drop off locations around town and the central plant on Ash where everything is cleaned, but after this experience, I certainly do not trust whatever system they have (or do not have) in place. read more

Destroyed my comforter with no apology and no refund. Horrible mgmt. including owner. You would think that if a company has been in business for as long as Paris, they would know what fabric they could or could not clean. I will NEVER return and I warn others not to do business with them read more

My sister and I played 'dress-up' in our Mother's wedding dress all our young life. Finally we decided that we should have it cleaned and preserved to store it. It had never been cleaned, badly stained but we did not care, we just wanted it cleaned. We had Paris Cleaners clean and preserved the dress, when we picked it up, we could not believe our eyes! It was perfect!!! The clerk explained that it was partly due to the fact that the material was made of heavy old fashion satin. We were teary eyed,speechless and so grateful to Paris Cleaners for their professional know how. read more

Very poor company to deal with. My wife left a good wool coat to be cleaned for wear at Easter. That is the last that we saw of it, when she went back to pick it up it was gone. That was when the LYING and dancing around started, always a different story and promise. When they could not find the coat it was decided that it was 8(?)yrs. old and only worth $50.00 as Penneys had that same coat on sale for $49.99. When we went out to them the coat was lavender instead of black, a different grade and style. Any and all communications with this company do not pass the smell test. We would in the future throw anything away before trusting it to their incompetent help. read more

I have been a long time customer of Paris Dry Cleaners; however, I will not be taking anything else to the location on 1013 E. Ash Street. I had purchased a brand new suit for my boyfriend and had it cleaned. The suit had never been worn, still had the tags on it. When my boyfriend put the suit on AFTER IT WAS CLEANED, the jacket as well as the pants had shrunk. Again, the suit had never been worn, and the suit was definitely tried on before purchased and fit great - at 6'7", EVERYTHING must be tried on before purchased. After getting it back from Paris, the sleeves on the jacket were short, and the pants were tight. I called Paris and told them what happened and their employee Jennifer, who remembered me because there was a tag that I couldn't remove, told me to bring the suit in and a manager would call me. The manager called me back (Diane) and informed me that they did not shrink the suit, they do their suits in bulk, none of the other suits shrunk, and she stands by her decision. My problem is this: I don't know what type of material the other suits were made of and I don't care - my concern is with MY suit, and the suit fit BEFORE WE HAD IT CLEANED. Now I don't profess to know what types of cleaning fluids are used or the process involved; what I do know, is that I am out of a brand new suit plus the money that I paid for the suit. I have NEVER had a problem with Paris Cleaners until this incident. Because of the way they handled this situation and I have been a long time customer for YEARS, I WILL NEVER, EVER GO TO THIS DRY CLEANERS AGAIN, I WILL NEVER RECOMMEND THIS PLACE TO ANYONE, AND I WILL MAKE SURE TO LET EVERYONE KNOW NOT TO GO TO THIS DRY CLEANERS. read more

Paris Fabricare (long time customers say, Paris Cleaners:) ) has been my choice for dry cleaning for nearly 20 years. The quality of care given to my suits, sweaters, slacks and coats is excellent. Not only is my clothing superbly cleaned, it is pressed so very nicely and if there is a dangling button, sagging hem or torn coat pocket, it is repaired--and at no extra cost! I am grateful for the quality of care. All of which would be sufficient reason to consistently use Paris, but there is a another reason that is important to me: The professionalism and friendliness of the staff. They greet me by my name, ask how I'm doing, inquire if I'm satisfied with the cleaning of my garments and remind me of any current cleaning specials. Early on in utilizing Paris, I mistakenly left $40 in a pocket of my slacks. When I picked up my cleaning, the $40 was in an envelope attached to my order. Had an employee of Paris kept the $40, I would not have known because I did not remember leaving the money in my pocket. That type of honesty speaks to the quality of the staff and the values and integrity of the owners/managers. I have told family and many friends about that experience at Paris. Recently, Paris was highlighted in a newspaper article that featured Springfield, IL businesses providing 100 (or more) years of service to our community. The article has further inspired me to let others know about my "attachment" to Paris. I enjoy knowing the history of our community and as the President of my neighborhood association, I take pride in one of our neighborhood businesses extending its service and commitment to our community for more than a century! The Franke family, founders and on-going owners, have been a cornerstone of Springfield's business, civic and cultural growth. They anchor our neighborhood and foster the viability of our city. So many of us have fond memories of Paris recognizing Harvard Park neighborhood's 100th anniversary in 2008 when they hosted a large gathering on their property, complete with tour, cake and refreshments! They're simply a great business model. I just wanted to say, "Thank you, Paris--the Franke's and your staff," for so much quality work for so many people for so many years. I'm glad you persevere! read more

I would NOT recommend this dry cleaners to anyone...in fact, I would tell them not to go there at all! When the spots would not come out of my dresses, they still made me pay for them. Instead of refunding the money when they obviously did not do their job, they offered to reclean. Nothing came out any better the second time! The sales clerk said that they would not be doing anything else with the clothes since they had already cleaned them twice and that I could call the plant if I had issues. Overpriced, poor cleaning, and zero customer service. read more