VERY UNPROFESSIONAL!! Made an appointment with NORA for the morning of my baby shower at 9:30 am. She was well aware that I had an important event that day. I arrive at 9:15 because their sign (and online ad) says they open at 9. Nobody is there so I call NORA and she assures me she's just a few minutes away but that if the owner claudia gets there first she'll begin to work on my hair. Eventually at 10 Claudia arrives but she begins a haircut on someone who did not have an appointment. After some communication between Nora and Claudia I finally begin to have my hair washed. After she washes it Claudia tells me to blow dry it myself?? I blow dry my hair and then she starts working on curling it, as she's curling it NORA finally arrives (talking loudly on her phone) at 11!! Nora does not acknowledge me at all the entire time, doesn't apologize, doesn't offer me any kind of explanation. Instead, she walk straight to the back makes her self a plate of food then sits on the couch intended for waiting customers. 2 more walk-ins come and still Nora is just sitting eating in front of the owner who does not seem bothered by it at all, so I ask "is she always late and unprofessional" to which she replies "yes that's just Nora, she had a party last night". So this is how Claudia allows her business to be ran. In the end, I left with no apology, over-charged and not happy with my hair. read more