Yesterday, I was doing Christmas shopping at the mall, and i noticed that they had mastercuts inside the mall. Then i thought, what a convenience! I can shop and then go have a haircut. So, after i finished shopping a stopped at Mastercuts and i had a haircut by this guy (an African American with yellow hair). He almost burnt my scalp with hot water when he washed it, and he used his long nail to wash my head and he scratched my scalp. And at the end he gave me the worst haircut i have ever had. The place is so dirty and disgusting, the people working there are not able to do a basic haircut. read more

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Let me just start by saying that My experience was what you could have and should have expected from the reviews online. I am mixed on if this should be a 2 star review or a 4 star review. We were in the mall the night before and I was able to get an appointment for the next morning, which was nice. The stylist, Breyanne, was very friendly and made my appointment for first thing in the morning. When I arrived the next morning, she was ready for me and we started on time. This was also a plus for me. I will be honest, I have a lot of hair and my hair WAS long. So I did not have expectations of getting out quickly or on a budget. Six hours did seem a bit excessive, but again... this wasn't my first time getting my hair done. Where this experience started to go wrong for me was with the overall professionalism of the staff. My stylist herself was ok. She was polite and professional the whole time. The other stylists were not. To me they were fine, however, they almost seemed bothered by other customers. The place was not super clean and it's so DATED. Wallpaper peeling, old dated photos. Come one MasterCuts, give it an update! Back to the overall experience... I think she probably cut close to 10-12" off. I expressed how I wanted to keep my length numerous times. She lobbed off 6 inches to start which I was ok with because i needed a trim. But when She got into layering, she took off more than I wanted. I showed her pictures of the color I wanted, it's a lot more yellow that I would like. But it is slowly growing on me. My main problem is the length.. (I know it will grow back) I hesitated writing this. I wanted to sit on it for a few days and decide if I still felt this way after some time had passed. I'm really not thrilled with my hair. I like her overall as a person, and the color looks nice, it's just not my first choice. My fault... should have expected it from the previous reviews read more

Because I live in Moreno Valley I have them a try. I showed the hairstylist what I wanted and pointed out the color on her color chart. When I was done it was not the color I wanted so I asked her how she came up with this color? She stated she did not want to go that dark but transition me slowly. Hmmm that is what I wanted so I made another appointment for 8 weeks later thinking maybe she really did not understand me. So now 8 weeks later I asked her just to add the dark color and do my roots, $260 is what she quoted me, are you kidding me I have never paid that even with two colors. So I found another salon $140 with two colors sorry Master Cuts I will never recommend this salon. read more

It was my first time here. I really liked how fast I was seen by the stylist for a Saturday night. She was very detailed & explained things to me that my other stylist didn't. I think she did a great job and I'll be back for sure. 2 minor complaints: 1 was the lack of organization. I wanted to see some products but neither worker knew where to find it. Perhaps they just re-organized everything that day? Not sure but it would have been nice to see some products that my stylist was trying to sell me. 2 was the floors were still covered with hair before thy started on my cut. Overall,I'm happy with my cut! read more

I had such high hopes for this place because it use to be great. But omg this is the worst hair cut I've ever had in my life. My hair dresser was (Lola)btw. I went in to get boob length hair and I walked out with an uneven shoulder length. And I couldn't even stop her. She put all my hair back and said where do you want it cut I said no shorter then to the to of my boob. She said ok got it. Then brushed all my hair back behind me and cut! She had a huge chunk in her hand and I almost lost it!. It went straight passed my shoulders. Please for the love of god don't go to this place!!!! read more

just now I made an appointment online. I show up and "oh our system is having issues". There was no one to do my hair. This was a hair cut and color package. So frustrating and disappointing. I cleared my schedule to make this appointment as well. Not a good way to run a business. If they don't know how to utilize an online appointment system, maybe they shouldn't. read more

Do not go to this salon!!!!!!! My sister went there to get a hair cut and came out with her hair uneven. I would not recommend this salon if you are a person of color they will mess up your hair. Overall I would not recommend this salon and advise you stay away!!! read more

horrible service i had to cut my hair because jesse that horrible person burned my hair and laughed at me when i went to show what he did ,be careful dont go there read more

MasterCuts - THIS IS HOW HE LEFT MY HAIR ALL BURNED ,IT WAS JESSE FROM MASTERCUTS MORENO VALLEY MALL - Hair Salons Near Me - Moreno Valley, California

ALBA is the best! She really take her time to listen and understand what the client wants. When I come to here with the pictures of the hair styles I choose she does such an amazing job. If you're looking for a hair stylist look no further. Go test out one of THE BEST I've ever let touch my hair. Thank you Alba read more

MasterCuts - Hair Salons Near Me - Moreno Valley, California

I just got a haircut with Capri and she did a fantastic job! She's friendly and understood exactly what I wanted. I did do my research though and looked up her work on her IG page: ladyace_doeshair which shows all of her awesome work. I definitely recommend Capri and will be going back for haircuts read more

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Very reasonable price quick service. I've been here twice now and had Jesse both times. He's friendly and pays attention to details. They are very accommodating and gave me a same day appointment for cut color and style I like that they usually have a sale on products Will definitely being coming again the only minor complain I have is that the restroom could be tidier Bring your will power because the movie theater is across the way. The smell of popcorn permeates the salon read more

Francis gave us great friendly service, no wait and made my three daughters feel happy with their haircuts. read more

MasterCuts - My first time taking my three daughters. One of them hates haircuts but Francis the hairstylist was gentle and made it a great experience. - Hair Salons Near Me - Moreno Valley, California

I went into Master Cuts because it was an inexpensive salon that didn't require an appointment. That's definitely what I got. For my $18, I got my hair cut from waist length to a "lob" (long bob) by a very chatty Vietnamese lady. She didn't wash my hair or even offer to. Instead, she directed me to her chair, wet my hair with a spray bottle and asked me how much we were trimming today. When I replied I wanted my hair chopped, she gasped and tried to convince me otherwise. She was nice about it, but when a woman comes in with cash in hand saying "Please cut my hair," you don't question it when you're a hairdresser. It's not like I was going all Britney on myself, I wanted my waist-length hair cut to my shoulders. My hair turned out great (I love it, actually) but when I came home, I had to take a shower just to get the trimmings off my back. Who takes off the cape cover thing before you're finished cutting anyway? read more

My friend came here to get her hair done. She wanted to take the red off her hair. After 5 hours of process, they burnt her hair and she could not even brush her hair or they would fall off. She tried to get a refund but the manager refused to give any and said that nothing that they can do! read more

Second visit. I won't be returning. The "stylist" cut my little girls hair and spent maybe 6-8 minutes in her hair. She spent more time washing her hair than cutting. Left her bangs (which are growing out) hanging in her eyes. I literally had to style her hair myself. (I thought she was a stylist). I could have done a better job at home with my own scissors and comb! Not friendly Dirty establishment- there are finger prints and drip marks on walls and floor has dirt and hair in corners. Just gross. Never again! read more

I got the best cut of my life tonight from Lola. My hair was a mess and I just wasn't feeling good about myself. She listen to what I wanted and delivered! I usually am not a talker, but she was was warm and put me at ease. 10/10 will be going to her from now on. read more

My husband just tried to go get a haircut and they close in 20 min. The guy working tonight 11/4/18 just said "we closed bro". First of all my husband is not your bro last time I checked he only has a sister. Second you don't close until 7 o'clock so if someone walks in at any given time BEFORE 7 your ass better take them. I used to work in retail at Hallmark and our doors didn't lock until it was the time posted on our doors. And even then we would still have to wait for customers who were in the store to finish what they were doing. Work on customer service cause you suck at it. read more

I went to get a bob haircut with a hair stylist named Jessie, I showed him the picture of what I wanted, when he handed me the mirror I told him he wasn't done because my hair was uneven, he wouldn't admit to it and with sassy attitude started cutting more to "fix it". But he didn't, I couldn't stand his attitude and the fact of not admitting he messed up my hair telling me I do my hair "certain way" when he doesn't even know me and doesn't know my style. I came back the next day to the hair salon to show them my hair and for someone to fix it, thank goodness Justine was there and she was so apologetic about the situation, she did good fixing the disaster my hair was, but I ended up cutting my hair about 2 inches more than I wanted, little I knew this guy is the manager??? Big fail Master Cuts!. I would NEVER recommend Jessie nor cut my hair with him EVER again! That was such a horrible experience. Here is a picture of how he let me walk out of the hair salon after I told him my hair was uneven.. read more

MasterCuts - Hair Salons Near Me - Moreno Valley, California

Alba has always done a great job! As a guy looking to just get a haircut, she's made every visit into the 'salon' very comfortable with her professionalism and personality. Thank you Alba! read more

I visited Master Cuts and got my hair styled by Jesse Womack. Jesse is a professional stylist, a great manager, and has great customer service. 2 weeks after I got my hair done, I texted Jesse with a hair related question and he was very helpful. If you are looking for a professional stylist, please ask for Jesse! I promise you will not be disappointed. read more

I went twice in two days wanting my bangs dyed and there were no available slots. The customer service is complete trash. I'll be calling the supervisor Wendy and making a formal complaint. I'll post negatively on their Facebook and Instagram also. People need not waste their time or hard earned money here. If you do go, ask for Justine. She's the only respectful and grateful hair stylist. read more

My experiences​ with MasterCuts (both San Bernardino and Moreno Valley) have not been good. I tried to get a haircut today, so I called in to see if they would even be able to take a walk since it was late in the evening already. When the person on the other line answered, they did not give their name and sounded very distracted, she checked if there were any openings and offered 7:30, I said okay cool, she then says okay and hangs up before I even get to ask who I am scheduled with. Anyway, I get there 5 or 7 minutes before my appointment and let them know I have an appointment for 7:30. The hairdresser that "greeted" me, looking very confused and clueless, then checks the schedule and realizes I'm scheduled with her. She goes in to inform me she is "finishing up" her current clients blowout and that she would be with me in 20 minutes. I hesitantly agree to wait and found myself waiting 40 minutes before I finally decided to leave. I never caught the hairdressers name, but what upset me enough to leave was the fact that even knowing she had a customer waiting 40 minutes, she would stop to talk to other hairdressers and customers. I felt it was very disorganized and unprofessional overall, enough to where I would NEVER recommend the company in general or go back myself. I'll keep my split ends and take my business elsewhere. read more

Go to ALBA - ALBA - ALBA! She is very friendly and extremely professional. I visited a few times while I was pregnant for trims. She made me feel beautiful. She engaged me in conversation with the other staff and focused on me when I had questions about my hair. Will return again. read more

I went back after two years ago looking for Jesse but the shop is closed. Jesse is great with curly hair. If anyone gets of hold of him, please let me know. read more

Loved the way my hair was cut by J.W. He did an amazing job. The only con was that i was charged for hair wash and DID NOT receive that service. read more

Angel's haircuts are HORRIBLE! He will leave you with holes in your cut and layers that have absolutely no blend! His manager needed to come fix it. She was very kind and fixed it the best she could but it wasn't what I asked for. She then told me, "sorry for that." And, "it won't go unnoticed." I hope not!!! But to make sure it wouldn't I contacted the corporate office as soon as I left. I get it you know, sometimes people have off days or you can't make everyone happy. Whatever the case was... BUT I'M THE CUSTOMER! And If the CUSTOMER tells you I don't like it.... You don't start screaming at them and throwing a fit! I was shocked how he was talking to me I said to him, "why are you screaming at me?" The fact that Angel was so unapologetic about it and acted that way in front of my child, and other clients!!! Smh I was discussed! So NO IT WONT GO UNNOTICED! read more

Jesse is amazing!!! I love how there products can be used by ALL hair type for all races. The prices are reasonable, great atmosphere, and the he is knowledgeable about hair care!!! read more

I took My 13year old daughter for a trim. She loves the way her hair feels and looks. Francisco cut and styled Ally's hair. If you are looking for a stylist he is very professional and excellent. read more

MasterCuts - After shampoo, cut and blow dried. - Hair Salons Near Me - Moreno Valley, California

It's 6:10 and I was waiting for 10 minutes before someone even spoke with me to tell me they couldn't take my son for a haircut!! It's 7 pm. There was not that many people at all. Poor service. Will not be returning ever. read more

Since moving to MoVal back in '98, I have gotten all my hair cuts here because of their great friendly service. I highly recommend them, for the whole family. read more

MasterCuts - MoVal Mall - Hair Salons Near Me - Moreno Valley, California

Worst ever ! Just a bad cut, they don't know what they're doing. Horrible horrible experience

Jennifer colored and cut my hair I love the color she was very helpful with questions that I had and gave me advice how to keep the color in longer my hair feels amazing definitely will come in again overall I recommend Jennifer . read more

MasterCuts - Before - Hair Salons Near Me - Moreno Valley, California

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I love this place... I highly recommend to specially ask for Katie, shes amazing!!! Ive been cutting my hair with her at thus place for the past 2 years, she always does exactly what for ask for and will always be honest if something wont look right as in style or color... read more

I have been coming to this Master Cuts for about 5 years now and they do a nice job if you tell them what you want. Some of the critics of this salon say they were not happy because they either don't speak up or in the case with another reviewer her boyfriend doesn't know how to have his hair cut. Really? He doesn't know how he wants his own hair, then how would the hair stylist know what to do? I usually have Julie and/or Teresa cut my hair and they are both very sweet ladies and do a very good job. Just be aware that Julie is quite the chatter box and loves to talk with you while cutting your hair which is fine with me. My last haircut was done by Veronica as both Julie and Teresa were off and she did a great job and she was very sweet. read more

I love my stylist, Angel. He always takes care of me and makes sure I look good. The price is reasonable and it's very easy to make an appointment. read more

Walked in for a quick wash and trim and came out with an amazing new 'do I'm totally in love with. Angel cut, colored, and styled my hair. No easy feat let me tell you. I have naturally very wavy fairly long hair. He did an ombre color from chestnut brown to a beautiful dark red. Angel was extremely professional and his excitement for the new colors just added to my excitement. For being a walk-in, I must say everything went just as professionally and swiftly as had I made an appt at a small (much pricier) boutique salon. They have a new customer/fan in me! read more

I'm writing this review to express my sheer gratitude and satisfaction that I experienced with this salon and with Angel. I've had crappy experiences at other salons so I was super nervous to step into any salon. I really needed a haircut so I went here. I'm glad I did. Angel did a fantastic job and I will be a repeat customer. When I went on Saturday it was super busy but he remained on point. He joggled many jobs....answering phone managing music...etc...but I never felt ignored. He listened to my concerns and made me feel comfortable..He is funny, sweet and cares what his customers feel. I would recommend him to family and friends. If you go to him you will be in good hands. My hair looks and feels amazing. Thank you Angel!!!!!! read more

I came in as a walk in. I desperately needed a hair cut. I had over processed hair. My hair was really tangled it looked like dread locks. Marcy the stylist washed my hair and then began to de tangle my hair. My hair was long so it took a while. She was very kind and very understanding. I personally was very ashamed and embarrassed. She then began to cut my hair and did a good job. I did not have money for blow dry and style but she did blow dry my bangs. (Very thankful because I did not want to walk out looking like a wet poodle).She was talkative and carried a good conversation. Over all a good experience. Thank you so much Marcy! read more

Really great job. Super high end hair cut for a really affordable price. I stopped in while out of town, I usually go to a place in Hollywood by where I live but I read the reviews and decided to go in and they did everything I would have expected from my other place. Thank you for great styling!!!! read more

Loved the sweet ladies here :) Very fun to talk to while getting my hair Colored ! A must go :) read more