My mother lived in this property for two years, and had nothing but bad experiences with the management. There were constant complaints about my mother and her "accidents". When you manage a property for elderly people (aged 55+), it should be expected that this age group would have "accidents" from time to time. One time, in particular, it happened in the dining room and they charged us $300+ for hazardous cleaning, saying that they had to hire an outside firm to clean up the "bodily" fluids. Many times, they threatened to charge us for "accidents" within the apartment unit, and they often complained about not being able to "clean" my mother's apartment because of bodily fluids in the bathroom. The bathroom, of all places, would be where you would expect to see bodily fluids.
The dining room is always closing early the day before a holiday, and then is closed all day on holidays. This means the family is left to provide meals during those times. When we moved in, the cost per meal was $8.50, and they provided dine-in meals for lunch and dinner Monday through Saturday, and brunch on Sunday. Shortly, thereafter, they cut out dine-in service for dinner, and provided delivery only service for the evening meal. (Dine-in meal service is very important for residents who are social.) In addition, the cost per meal increased to $9+. In my opinion, the price should go down, when the service level is decreased. Many times during the two years, the dining staff were changed which made it difficult for the residents to establish relationships with the staff.
During holiday periods, someone in management passes around an envelope asking for residents to contribute money for the dining room and security staff to be presented as a holiday gift. It's pretty sad that you are soliciting charitable money from elderly people, most of whom are on a limited fixed income. Seems like the management company collects enough from the residents in the way of rent and other incidentals that they should be able to reward their staff at Christmas and other holiday times.
At move-out, we cleaned the apartment and did a walkthrough with management who stated that the place was clean and looked "good". When we received our deposit refund (partial only), they docked us for a $125 move-out clean. They could not really explain why, except that they had to clean the baseboards and walls. The kitchen was clean, including the refrigerator, and they said it had to be cleaned too.
Needless, to say there was nothing pleasant about our experience at Parc Place. I regret the fact that we ever moved into the place. It is prohibitively expensive, and the management has some unreal expectations that don't align with the clientele they serve. read more
