About my previous review, the Keller location has changed management and quite a bit of the staff…read more I am very impressed with the changes made. The rooms and bathrooms are kept clean, the residents are taken well care of and fed at the same time every day. The menus are really good. (They eat better than I do). There is one person in particular that has had a lot to do with the improvements and that would be Shae. She is The supervisor in my wife's building. She is doing a fantastic job. I see it on a daily basis. The residents are happy.

If I could give this business zero stars, I would ..my mother-in-law declined rapidly in this…read morefacility. She fell on the floor three times in one night the first two times I caught her on my camera and I called somebody to come help her the third time happened at 1 o'clock in the morning and she was on the floor by herself all night, covering herself with a jacket, unable to get up and unchecked for over seven hours. They wouldn't change her on a normal basis she would wear the same clothes over and over, Ieven though I would tell them to change her the last straw is when she was all the sudden non-mobile and they put her in a wheelchair we had no idea what to do. They're the professionals finally, we made the call to have them call 911 to have her sent out. Turns out that one of her Falls gave her a hip fracture which she had immediate hip replacement. She got it replaced that day and was in rehab. She came back home to Mustang Creek Estates and within two days she woke up or should I say didn't wake up and was lethargic I looked at her on my camera and noticed she was still sleeping and it was almost past 10. I called her son to ask what's going on as she was lethargic and not responsive and he said that they took a blood pressure and just told him it was low and that was it so I asked her son to ask how low it was in the 50s over 40s, which is critical and her organs were failing. I told her son that they need to call 911 that second cause every time makes a difference between immortality. It's like they didn't even know how to read a blood pressure and that blood pressure clearly this place does not have the appropriate medical training. They don't even have a nurse on site. Just know that they have somebody that makes her rounds once a week and not everybody can even read a blood pressure that should be mandatory to facility like this thank God I had my camera because if it wasn't for that, she would be dead by now. She is now thriving in Roanoke at another facility and they are taking good care of her. They changed her every day. They bathe her appropriately. They have an on-site nurse five days a week. This place is a complete joke and my mother-in-law deteriorated so fast just within a couple weeks of being there and she lasted 4 to 5 months to say the least if you're looking to save money, this place may be a little cheaper, but sometimes for a little bit more, you can find care with dignity, and the turnaround of staff was also a huge concern. They pay these people peanuts therefore they don't stay. You can even read glass door and look at reviews of former employees. I did a ton of research after all of this and should've done my way more research before I even had my sweet mother-in-law walk through the door.. these people are all about profit and it'll probably take some even bigger act of negligence for this place to get shut down at some point. I do have pictures and videos to support what I have seen. they also just covered up her sheets with her comforter when she was incontinent and messed on it and they just put a comforter over it and I caught it on the camera and they said that she didn't have an accident and I said yes, she did. I could see it clearly on the camera and you just put a comforter over and just left it instead of washing her bedding . The laziness was astounding that happened twice. . Always get a camera. If I did t " babysit" her myself, she would have been gone sooner.

I searched, interviewed, considered over a dozen Memory Care facilities. I thank God that I found…read moreDiscovery Village/Alliance Town Center. From my first visit with Director Daniel Collins, then viewing the very beautiful pristine public areas, then the well appointed and comfortable apartments, I knew this was the place for my wife who suffers with Alzheimer's. Kim Ballard, Memory Care Director and her staff, the nurses, physical therapists, everyone, has welcomed us with kind, professional, caring, experienced help and support. My wife began her residency this week. she is content and flourishing. I am now able to rest day and night knowing my wife is being cared for so well. Thank you, Discovery Village/Alliance for your quality compassionate professional care!

My mother in law resided at Discovery Village Alliance for 3 years. We have had nothing short of a…read morewonderful experience during her time there! The staff has always been kind and attentive, the facilities and grounds are extremely clean and well maintained, and most importantly they sincerely care for their residents. Throughout the years we have enjoyed many holidays, celebrations, and meals at the Discovery Village. They truly do provide a home like environment, along with meeting the needs of your loved one. The onsite therapy, entertainment, and transportation amenities are also a huge plus! We are thankful we found such a wonderful place for her to call home. Highly Recommend!

Our mother lives at Riverside Oxford Memory Care. The staff here is so wonderful and mom loves it…read morethere and loves everyone that helps take care of her. We picked her up this weekend to take her out for the morning and she looked beautiful and was ready to go. Thank you for giving us such peace of mind!

My grandfather is a resident in their memory care center, and I'll admit that I didn't really know…read morewhat to expect walking in. My mind immediately went to horror-movie scenes. Fortunately, my worries were completely unfounded. I came in at lunch, and chatted with the staff for a bit. They all seemed intelligent, compassionate, and helpful - they knew my grandmother (who was also visiting), greeted her by name, and were happy to see her. We went through the access-controlled door, and the residents seemed happy. The center was carpeted, there were plenty of seats people were sitting on, reading, talking with friends, etc. My grandfather was far more well-kempt than he ever was at home, and seemed in good spirits. I also loved that outside of every room, there were shadowboxes of information and memorabilia about each resident. It helps humanize each resident, even if they have advanced dementia, and I appreciated that. The staff and visitors should never forget that they're caring for engineers, doctors, soldiers, teachers, etc. Yelp's rating system says that 5 starts is "as good as it gets." I don't know if that's true here, because I don't have the experience necessary to compare. However, if you're looking for a memory care center for a loved one, be sure to check out Riverside.

My father was hospitalized with a serious head injury after a fall that happened while their staff…read moremember was assisting him with a shower. My father is a great family man - a former Bell Helicopter employee, a US Army veteran who served his country for over 30 years. The risk to his health was too much to ignore at this place. In an emergency measure we felt the need to immediately remove him from this facility. Simply stated, he deserved better and we could no longer trust these people. My advice...beware of the sales pitch, the marble floors, and granite countertops. Quality care for your loved one is all about quality people!

My grandfather had dementia and he stayed in multiple places. Some were good, and others not so…read moregood. I help with the construction of US Memory Care in Cedar Park, but through that was able to meet and interact with many of their staff members. At a place like this, it's the people that make it good, bad, or ugly. While I cannot actually speak to the care because I've not had a family member be a patient there.... I can tell you that their team has their hearts in the right place. I would recommend that people at least check their locations out.

If you are looking for a place that feels like family, Oak Ridge is the way to go! This community…read moreis filled with SO much love and I couldn't be more pleased with the resident engagement, involvement, and enthusiasm the staff has on our residents. I LOVE this family and coming to work every day!

I hope that you, or a loved never has this disease. Unfortunately, way too many have it. Three…read moreyears in to this, I could write a book on "What to do", "What NOT to do", what are the laws, what is the norm, can you move once in a facility, levels of care, the many different type of facilities, and on an on. We started at another local facility, thought it seemed homey, and nice. Two years later, we realized it was not a caring place, but a dungeon where you put your loved one to ride out their life. Once again, we toured many places, had made a decision on one, was on the waiting list. For the first time this place came up on a search! So we went and toured it. Director and the Sales person were very nice. Accommodating, assuring, but we had already really decided on the other place. Next few days, it was heat on our minds, and we did a surprise visit back to Oak Ridge unannounced. Same thing, even better, they had a room with a lot of windows, the whole place was clean, no smell, staff was respondent, responsive, and engaged. We were shocked at how everyone there participates, in everything. The Director, Sales, Med Tech, Maintenance man, everyone is involved all day. We changed our mind and came here. One month later, could not be happier. Director Jenni runs a taught ship, she knows everything. She is out and about all day. Sale, Alexis too is either on a tour or helping residents. The place is so clean! So warm & cosy. Food is good! Plenty of activities! Everyone there is on the same page, period! I can almost start crying again, thinking back at how the other place where he came from was so disrespectful, mean, negligent, un-caring, belligerent to our loved one. Their staff lied and falsified papers, and orders to the doctors so they could get knock out pills so the residents were out by 4 pm. Biggest note I can share, put a camera in the room so you can monitor the care in the room. It may be shocking to you! Here at Oak Ridge, they encourage cameras so you a see the first class care and service being given to your loved one. Such a difference. This type of care is extraordinary! Our loved one is slowly declining, but their care there is right on every change. Their Resident Dr works great with you to understand and get what you need. Physical Therapy is awesome! I just don't know what to say. We have visited 12 facilities in the area. Most were just bad. We know that one, that if they were a pound for animals, they would be closed by the city. It is our responsibility to seek out and fine a place to care for those who mean so much to us. We thank God, for Oak Ridge, their management, their staff, physical therapy, Doctor, maintenance man, chef, all of them. They do it better than any place we could have ever imagined. Check them out if you have need for Memory Care. This isn't a doomsday end of the road, this is a country club where friends gather to enjoy life. That's about all I can say...

I'm very happy with my Mom's care there. The staff is attentive and seems like they really care…read more The rooms are comfy and clean. I recommend this place and I'm seeing great results with my Mom. Food is good too.

My Dad was placed here upon being discharged from the hospital. The nurses seemed very nice,…read moreespecially Michelle. But the people who dealt with the administrative side of things were nothing short of awful. Samantha Marshall harassed me during a very sensitive time in our family. They would put me on speaker phone & have other people in the room listening. They kept muting the phone & talking amongst themselves before answering me. This place tried to send him home before he was ready & they made several threats. I was my Dad's power of attorney, both monetary & medical, & they accused me of using him for financial gain. I truly hope you consider placing your loved ones anywhere but here.

My mother spent her last days at grandmother's house. They made her smile everyday! Miriam and her…read moregirl's are the best!

Loving and caring staff and owner. My mother felt at home while living there. So much better than…read morea "regular " assisted living or nursing home. It is in a completely different category.

These are always the hardest reviews. You know places no one wants to go to. Think about it do you…read morelook forward to going to a assistant living nursing home? Maybe having a family member their could be stressful You Think? With the growing aging population you have plenty of choices and of course its going break down to what your willing to spend or do. Our family decided the location and price was acceptable here and we were close to visit daily to be with them. This was in 2019. Of course with Covid came many challenges the FIL has dementia and MIL can barely get around but the care has been extremely helpful and above anything we could do on our own. We send staff come and go in hasn't been easy for them and the ones that remain are real hero's to us. We see them weekly and there has never been any issues to report, other family members visit different days we have camera installed and everything goes like clockwork for us. I am here this morning and I saw the negative rating and just wanted to make sure this wasn't the case for everyone. Watching someone decline in health is hard it's even harder to make the time and effort to do it yourself in a pandemic. We are grateful for the staff and Legend Oaks for the care of our Family.

great staff, great pt care, therapist are amazing. and the facility is beautiful and cleanread more