Their morning kitchen manager needs to start paying attention...I have been visiting my mom for a…read moreweek, everyday she orders toast...in 7 days not one piece of bread has been anywhere near a toaster...they just take bread from a bag throw in in some styrofoam and bring it up...if she wanted bread she would have ordered it...for 3000+ a month the least they could do is buy a freakin toaster and train someone how to use it... I am willing to provide lessons for 300 bucks an hour

We recently moved to the Conservatory at Keller. We looked at numerous places and always came back…read morehere! The staff are friendly, professional, and sincerely want what's best for you. We feel like we are surrounded by an army of helpers! We love everything about The Conservatory - we are so grateful for all the activities, housekeeping, etc. It feels like we live in a resort!!!

Our mother lives at Riverside Oxford Memory Care. The staff here is so wonderful and mom loves it…read morethere and loves everyone that helps take care of her. We picked her up this weekend to take her out for the morning and she looked beautiful and was ready to go. Thank you for giving us such peace of mind!

My grandfather is a resident in their memory care center, and I'll admit that I didn't really know…read morewhat to expect walking in. My mind immediately went to horror-movie scenes. Fortunately, my worries were completely unfounded. I came in at lunch, and chatted with the staff for a bit. They all seemed intelligent, compassionate, and helpful - they knew my grandmother (who was also visiting), greeted her by name, and were happy to see her. We went through the access-controlled door, and the residents seemed happy. The center was carpeted, there were plenty of seats people were sitting on, reading, talking with friends, etc. My grandfather was far more well-kempt than he ever was at home, and seemed in good spirits. I also loved that outside of every room, there were shadowboxes of information and memorabilia about each resident. It helps humanize each resident, even if they have advanced dementia, and I appreciated that. The staff and visitors should never forget that they're caring for engineers, doctors, soldiers, teachers, etc. Yelp's rating system says that 5 starts is "as good as it gets." I don't know if that's true here, because I don't have the experience necessary to compare. However, if you're looking for a memory care center for a loved one, be sure to check out Riverside.

I have been increasingly frustrated with Discovery Village's yearly rent increases for my mother,…read morewho is on a fixed budget. Although she rarely -- if ever -- uses the advertised amenities (free breakfast, transportation, classes/programs), her rent continues to rise and management has not offered any meaningful flexibility or alternative pricing despite being aware of her financial situation. This lack of consideration for residents on set incomes feels insensitive and places unnecessary stress on families trying to plan and budget. I hope Discovery Village will reconsider how amenity-based charges are applied and work more compassionately with long-term residents and their families to find fair solutions.

Amazing staff, wonderful residents, and a lot of great food and amenities. I highly recommend!read more

I would like to highlight the people that made my stay comfortable…read more Connie Cain (CNA) - She is the best worker at the facility. She will do whatever it takes to make sure the patient is taken care of. Lindsey (PT) - She was always encouraging me when she saw me, even though she she wasn't assigned to me. Louis ( PT) - He was the best Therapist at the facility. He was able to help me improve my physical condition in 2-4 weeks, faster than the other therapists. Ilanda (CNA) - She is a great aide. She took time to understand my needs and limitations and worked around them to make things work out. Rhasha (Case Worker) - She's very professional and gave good suggestions to help me make a decision on my next steps for the future. Robert (RN) - He was the best RN who took care of me and followed up in a timely manner. Yolanda (Would RN) - She's a very caring person. She's very knowledgeable in her craft. She helped heal all my wounds. Tim (PT) - He was very encouraging and full of information to physically help me. Emily (PT) - She is a good therapist and is good at providing alternative ways to exercise.

This is a great place for your loved ones to live . Michael…read moreand his team do a great job on providing care and being attentive to all residents. Susan is great with finances and explaining things . Social worker Rachee will get you discharged quick and with all equipment needed . Not to mention we got great nursing care .

My Mom lived at The Landing at Watermere Extended Care on their 3rd floor for most of the year in…read more2024. This was such a huge disappointment! The price to live at The Landing was exorbitant for what my Mother actually received in daily care. I naively assumed that with the overall beautiful look of the facility and the high cost to live there that the level of care would match accordingly. I was paying for EXCELLENCE! My hopes were quickly diminished. The Aides that were there- and to the best of my knowledge had been there a long time- had terrible attitudes. It was as though they hated being there. I communicated with the Director of the floor, regularly, to make problems known, as I hoped for change in behavior towards my Mom. The Director was super-helpful & did everything in her power to correct the problems! She had meetings, hired new people, & sadly, very little changed. As people were fired & some good new people were hired, it seemed as though this was more of a "systemic problem". Actual change did not occur. The food was very poor quality- I heard one woman describe it as worse than food given in prison. (Imagine school lunch 1975) My Mother lost 20 lbs in the first 3 months, she was down to 97 lbs! The Aides nor Nurses on staff did anything to try to help her find something else to eat. Simply shrugged their shoulders. Her daily routine was Get her out of bed in the morning for breakfast. They may or may not put clean clothes on her. May or may not brush her teeth and hair. After breakfast they Put her back in her bed, in the dark, for 4 hours until lunch. They'd get her up & take her to lunch. Bring her back to her room and may or may not change her dirty briefs, & Leave her in her bed, flat, in the dark, staring at the ceiling, for 4 more hours until dinner. They'd get her up for dinner, bring her back and put her in bed by 6:00pm, May or may not change her dirty brief, & Leave her in the dark in her bed until 5:00am the next morning when they changed her brief and left again. ****This is not a LIFE!**** It was almost as though they were just waiting for her to die. And I believe she would have if I had not intervened. When I realized the Aides had no routine they followed daily, & no one ever seemed "to know anything" about her care routine & who was responsible for what. I made a specific list of daily care for her since they had NO care report to follow other than 1. take her to eat and 2. make the bed. These aren't complicated things: Change her clothes daily. Brush her hair & teeth. Change her brief every 4 hours. Turn the lights on in her room- open the blinds. Make sure she has fresh water & it's beside her. Don't use her food tray for diaper changes! After several months of fruitless negotiations with her Aides. Some even had the gall to argue with me about what I was requesting for her care. I finally took my concerns to meet with the Executive Director & he was talking to Corporate & as it turns out, Corporate was very upset with ME that the Aides were having to follow private instructions daily! They clearly didn't want to make changes & I never heard back from them at all! I have everything on photos & videos as well as endless emails listing the lack of care & proper attention on any given day. *Bruises, cuts that took weeks to heal. *Sores on her bottom where her brief was not changed often 8-16 hours between changes. It happened MANY times! It's truly disgusting. *Dirty gloves, used in changing her briefs, were not removed- handling her clothes, wheelchair, tables, doorknobs, etc. *Diaper changing items placed on her rolling food table during changings. *Dirty clothes hanging all over the room & then put back in her closet dirty. The list goes on. *The RN they are so proud to have on the 3rd floor to have "Hospital Level Care" is actually responsible for making rounds to the other 2 floors in their shift. This means they are very rarely even at their Nurses Station seat to monitor the 3rd Floor because they are spread so thin working on the other floors. *Aides are given a certain number of patients they are responsible for, but some people require a lot of time in a shift due to their ailments, so the Aides end up almost ignoring the ones that are "easy" because they don't "need" as much. Or they hand them off to a newly trained Aide that doesn't have experience & doesn't take the time to look around to see what is actually needed. In the end, As I was preparing to move my Mom out, I found out that even the people in the leadership positions on the Landing 3rd floor started leaving over the last 2 months we were there. I hope things have improved in the last 4 months- and it's possible it has-but potential new Guests or current Guest families need to be aware! Get a good camera for your loved one! The saddest part is I know my Mom isn't the only one these things happened to!

Nothing short of neglect since my mother in law moved in here. They skip her meds routinely causing…read moreelevated blood pressure. No consistency on timing of medication. Weekday staff are generally good and consistent but overall the weekends are filled with temp staff that either doesn't know or care about doctors orders etc. Simple weekly housekeeping ignited, sheets not being changed, hair not washed. The list goes on and on. We have met and discussed these issues numerous times yet it continues. Here we are Sunday morning and no one could be bothered to make sure she got breakfast. I have cameras in her room and can see and document everything.

I'm very happy with my Mom's care there. The staff is attentive and seems like they really care…read more The rooms are comfy and clean. I recommend this place and I'm seeing great results with my Mom. Food is good too.

My Dad was placed here upon being discharged from the hospital. The nurses seemed very nice,…read moreespecially Michelle. But the people who dealt with the administrative side of things were nothing short of awful. Samantha Marshall harassed me during a very sensitive time in our family. They would put me on speaker phone & have other people in the room listening. They kept muting the phone & talking amongst themselves before answering me. This place tried to send him home before he was ready & they made several threats. I was my Dad's power of attorney, both monetary & medical, & they accused me of using him for financial gain. I truly hope you consider placing your loved ones anywhere but here.

My mother was very much against moving from her home. But the staff at Atria welcomed her with…read moreopen arms and made her feel welcome and helped her meet people and be included. Staff was extremely patient and always kind to my mom. Many activities were offered that seniors enjoyed. Food was alway good. I would recommend Atria to anyone who wants to be reassured that their loved one will be safe, well cared for, and loved. The staff knows the residents by name and always helpful. We knew that we had made the right decision in moving her there.

Horrible experience with CAROL, the Sales/Leasing representative. My 88 year old Mother has…read moreAlzheimer's and we explained this when we toured and signed the rental agreement. Carol just wants to make sales and get her commission, she doesn't care about Seniors or their situations. Carol lied to us about many features & activities at Atria. If you tour this facility, remember they are desperate to fill Apartments and they don't care about you or your Senior loved one. As soon as my Mother moved in, it was one problem after another with Carol, who clearly lied to us. Beware of this woman and her lies.

About my previous review, the Keller location has changed management and quite a bit of the staff…read more I am very impressed with the changes made. The rooms and bathrooms are kept clean, the residents are taken well care of and fed at the same time every day. The menus are really good. (They eat better than I do). There is one person in particular that has had a lot to do with the improvements and that would be Shae. She is The supervisor in my wife's building. She is doing a fantastic job. I see it on a daily basis. The residents are happy.

Don't Be Fooled! Mustang Creeks Estates Assisted Living in Keller should be avoided at all costs…read more My father was a resident there for almost a year. His safety, care, food quality, and overall experience has been horrific. So many things wrong and reported but to no avail. Most of the staff are not trained and have no experience cooking, dealing with different Levels of care, and therefore they quit. There is someone new almost daily and they end up quitting because it is a horrible place to work. Employees quit and walk out during their shift leaving the residents unsupervised, without food and medication. The food quality is very poor and most of the employees just do what they can preparing a meal and MOST of the time the food is NOT available to them in order to make the recipes from the "FAKE" cookbook. They leave the House and go to the other houses to get the ingredients needed to prepare the meals if it is available at another house. The turnover of employees is VERY High including management. I was told they are getting new food vendors and recipes, training for employees and just give them time. I gave them 7-8 months and was told the same thing many times and they have a new vendor for food but it is even worse than before. And, OH BOY, did sales put on a show when we did our tour of the facility... Had a lady in there cooking Chicken and Dumplings, baked goods displayed and then after about 2 weeks NOTHING, never saw that same woman again, or any of the same employees. There are some good ones but they don't stay because they do care and don't want to work for a place that doesn't give them the support they need or the residents. I live very close by and therefore I was up there quite often and witnessed it all. The residents have also complained and they are not listened to or given any resolve. They advertise and tell you it is 24 hr care and it is NOT! Keep in mind that my dad was in the assisted living house. But still supposed to have at least 1 person on the 10:00 pm shift to 6:00 am shift but they do NOT! A person from another house comes and checks on them for 30 minutes and then goes back to the other house/ so 2 houses share 1 employee. Also, most of the people that were in my dads house are using walkers, wheelchairs, and have some sort of dementia, there is NO way all of those people could get out of that house if there was a fire, if someone got up in the night and fell....who would help them? This place is NOT a place you want to put your loved one!