Amazing care and clean environment with wonderful care givers. They are there for the families and…read morethe patient living there. I highly recommend them all and the owner is exceptional with years of experience.

We were charged for rent for the rest of the month of March after my father passed away. He moved…read morein the evening of 3/16and passed away a few hours later. Everything happened so quickly that we were unable to sign contracts. Due to a lack of business ethics, I recommend moving your loved ones elsewhere.

Just visited looked wonderful very exciting about really more.. the people were delightful, the…read moreplace was very clean very very very pet friendly. I'm excited waiting to make my decision with the Lord on what to do.

Both my parents were in this facility four years ago for rehab. I had sworn I would never use this…read morehorrible facility again, which I have not. I was reminded of Parkwood while talking with my mom's home health nurse. She has a new patient in Parkwood. I was interested in reading reviews to see if anything had changed. Doesn't look like it. Whatever you do, do NOT place your loved one in their memory care. Take a look at it and you'll know why. Four years ago, we were all still dealing with problems resulting from Covid. I tried to explain the issues we had at Parkwood on that. Primarily, the caregivers were very inattentive. My parents were in Parkwood for six weeks rehab. One day I found my mother lying across the bed with her pants down below her hips. An aide had taken her to the bathroom and left her like that when she mentioned that at home her husband normally helped her with that. The aide said ok and left her. I was more than happy to get my parents out when their rehab was over. I don't know if the director is the same person, but the director at that time was totally indifferent and did nothing about the issues I brought to his attention. Only unpleasant memories of Parkwood. I do not recommend it.

Comfort keepers very good to me and my daughter my caregiver evelyn cantu is very sweet and caring…read morevery happy to have her

From the owner: Comfort Keepers is a leading provider of uplifting at-home care services for seniors. We work…read moreclosely with each senior and their family to provide custom care that helps seniors thrive and achieve greater well-being. We offer a range of services that include in-home care, respite care, veterans home care, Alzheimer's and dementia care and more. With our skilled caregivers in your loved one's home, you can rest assured knowing they're receiving the best care possible.

ciicomplaints@hhsc.state.tx.us…read more I put this here for you so you know who to send your complaint to. We moved my parents due to the lack of adequate care for safety reasons and to protect their health. We paid for every day we were there and now I'm getting a collection agency harassing us because we refused to pay the 30 day move out penally after they received inadequate care. So you think it's fair they get to penalized us by charging us a month we weren't there but they don't have to do what they were supposed to honor?

My family has developed quite a history with Elmcroft- all of it extremely positive. My dad was…read moreadmitted in February 2019 to their memory care unit and we were immediately embraced by their caring staff. Ashley, the memory care supervisor was beyond professional and caring. At every turn, they took superb care of him and kept him occupied with activities geared for his capacity level. I think it takes a special calling to work with dementia patients, and Ashley and her team exceeded every expectation. In April, the nursing staff's diligence caught the fact that Dad's blood oxygen level was dropping and had him transported to the Emergency room. He remained there until his passing in May. But the Elmcroft staff's alertness gave us several weeks with him that we would not have had otherwise, and we are all extremely grateful. But then, in August it was time to admit my mother and Elmcroft of Bedford was our only choice. Mom had resisted this move for years, but when she finally agreed, the folks at Elmcroft made the whole process very easy. Within a short time, my very reluctant mother was making friends, actively engaging in all the activities and just having lots of fun. Each month, she pours over the activity calendar to see what is coming up and she checks off which ones she is interested in. My mother is a very physically disabled stroke victim who requires help dressing and using the bathroom. But the caregivers treat her like they would their own mother or grandmother. I am just amazed at the kindness this staff shows to her and to the other residents. It takes a very special kind of person to do this job, and I am certain they are not in this role to make the big bucks. I cannot say a single negative thing about any one of the caregivers. Even the maintenance guys are incredible. Adam is really a super guy who recently helped my mom in and out of our car several times when I had to take her to doctor appointments (I was experiencing a lot of back problems and his help was a life saver). I keep asking Jill, the director, where she finds these wonderful people. I am so incredibly grateful for the dignity that was given to my father with his dementia and my mother with her physical disabilities. Elmcroft is proof that there is still kindness in this world, because I see it in action every day.

My father was hospitalized with a serious head injury after a fall that happened while their staff…read moremember was assisting him with a shower. My father is a great family man - a former Bell Helicopter employee, a US Army veteran who served his country for over 30 years. The risk to his health was too much to ignore at this place. In an emergency measure we felt the need to immediately remove him from this facility. Simply stated, he deserved better and we could no longer trust these people. My advice...beware of the sales pitch, the marble floors, and granite countertops. Quality care for your loved one is all about quality people!

My grandfather had dementia and he stayed in multiple places. Some were good, and others not so…read moregood. I help with the construction of US Memory Care in Cedar Park, but through that was able to meet and interact with many of their staff members. At a place like this, it's the people that make it good, bad, or ugly. While I cannot actually speak to the care because I've not had a family member be a patient there.... I can tell you that their team has their hearts in the right place. I would recommend that people at least check their locations out.

Great place, my dad stays here. The Ombudsman for Texas recommended this place for its 0 complaint…read morerating and phenomenal care. Caroline Vigilante NJ

Unfortunately, this location used to be really good. Bonnie and Lisa were a great team and really…read morecared about the residents. Thanksgiving, last year was wonderful. Their work was close to flawless and oversight was extremely detailed and on point. Most recently, my father got out of a double-gated entrance with a keypad. It was due to an employee's complacency and negligence. He was found by a local family member who recognized him this past Saturday. He walked 2 miles without supervision to Walgreens in Arlington (the one next door to the dry cleaner)! I would have highly recommended this location last year but as of the 2-3 months, management has changed -- drastically. Please make another choice!!

We had daily in-home services for my mom with vascular dementia. The caregiver was kind and…read morecompassionate, taking the time to learn all about our family so she could have meaningful conversations with my mother. Nancy with Grannie Nannies went above and beyond to meet with us first and find out what type of caregiver would meet my mom's personality. She stayed in constant contact initially to make sure everything was working out on a daily basis and that our needs were being appropriately met - all while providing extra tips for me personally to help me care for my mom's dementia symptoms.

Flexible, Focused, Friendly! You think getting Three F's is a bad thing? I disagree. It's something…read moreto be proud of. My mom had surgery and she needed help at home considering my schedule was chaotic. Granny Nannies were very FLEXIBLE in not only finding time for me but also worked around my mom's schedule. They also offered FLEXIBLE pricing based on those needs This was the first time my mom had a surgery and she didn't know what she needed in terms of recovery. The Granny Nannie team FOCUSED on exactly what my mom needed, proactively took care of things for her and around the house. When I greeted the care giver in the morning, I was greeted with a smile. And when they left for the day, they left a smile on my mom's face. Just a wonderful team of FRIENDLY caregivers. I would highly recommend giving Granny Nannies a try if you or a loved one needs that extra care.

No one ever answers the phone. I have left a dozen call back requests with no responseread more

From the owner: Perfectly situated in the heart of Euless, Gala at Oak Crest Estates offers active seniors (55 and…read moreolder) an elegant, hassle-free lifestyle in a warm, vibrant atmosphere. Our spacious, brand new one and two-bedroom apartments and cottages feature designer touches and fabulous amenities.