My father stayed in this particular assisted living for roughly a year. The facility itself is…read morepretty. And staff is friendly. But my problems lies with policies. My father was in and out of the hospital a lot. Eventually I had to end his living at atria because he was in the hospital for over 3 months. The facility could/ should have notified me the family member that they were about to destroy his leftover medication , so that I could have saved him hundreds of dollars. Now that he is being discharged finally from the hospital I have to repurchase all his medication again. They should really consider rectifying this policy. I don't believe any new caretaker would know in advance that the medication would be destroyed so quickly.

The Care team is caring and I appreciate them greatly! However, the current ED that claims to also…read morebe a nurse is something else.... If you have any regard to the safety of your loved ones, do not let them live here. I, as a nurse, have warned her that she needs to implement BLOOD PRESSURE checks whenever the team gives BLOOD PRESSURE MEDICATION. She, instead, fought that and would not even give me the time of day to try to implement something or talk to the corporate team. BP/HTN is KNOWN as the silent killer among all healthcare professionals, this is KNOWN NELGECT. As a nurse for 10years, I highly recommend against this facility for the time being. Please protect your loved ones and do whats right.

I've had the pleasure of working with Jerry Watson and his wife, Mitzi, as they toured several of…read moreour Our Cottage locations with their clients, and I can confidently say families are in excellent hands with them. Jerry and Mitzi are extremely knowledgeable about senior living options and truly understand the nuances between different levels of care. Choosing a residential assisted living home can be one of the most stressful decisions a family will ever make -- and often, it needs to happen quickly. That's where their experience and calm guidance make all the difference. They approach every situation with honesty, clarity, and genuine care. Their goal is not just placement -- it's making sure families choose the right environment from the beginning, helping them avoid disappointment or unnecessary relocations later on. If you are navigating senior living options for a loved one, I highly recommend connecting with Jerry and Mitzi. Their integrity, professionalism, and compassion are exactly what families need during such an important transition. Yulia Burt, Our Cottage

I highly recommend Mitzie Watson. She is incredibly helpful and caring. She is very knowledgeable…read moreabout the complexity of assisted living options and replied quickly and thoroughly to my many questions about assisted living options for my 90 year old mother. She provides superb customer service.

My mom lives here. I would move her,but afraid it would kill her. They increase prices every year…read more It is now over $9000 a month. There are not enough people to care for the residents. I quit eatting the food, it is horrible. Her clothes are not washed regularly. They mix the clothes up even when names are on the items. I Rrecently saw a google add and relized where their priorities lie. It is really a sad place.

I lived in Harbor Chase of Southlake Texas for five years…read more Bed bugs are cycling through the building and no one can tell you that you will not get them again. Very unprofessional folks who have poor skills in mutually agreeable to all.

I would like to highlight the people that made my stay comfortable…read more Connie Cain (CNA) - She is the best worker at the facility. She will do whatever it takes to make sure the patient is taken care of. Lindsey (PT) - She was always encouraging me when she saw me, even though she she wasn't assigned to me. Louis ( PT) - He was the best Therapist at the facility. He was able to help me improve my physical condition in 2-4 weeks, faster than the other therapists. Ilanda (CNA) - She is a great aide. She took time to understand my needs and limitations and worked around them to make things work out. Rhasha (Case Worker) - She's very professional and gave good suggestions to help me make a decision on my next steps for the future. Robert (RN) - He was the best RN who took care of me and followed up in a timely manner. Yolanda (Would RN) - She's a very caring person. She's very knowledgeable in her craft. She helped heal all my wounds. Tim (PT) - He was very encouraging and full of information to physically help me. Emily (PT) - She is a good therapist and is good at providing alternative ways to exercise.

This is a great place for your loved ones to live . Michael…read moreand his team do a great job on providing care and being attentive to all residents. Susan is great with finances and explaining things . Social worker Rachee will get you discharged quick and with all equipment needed . Not to mention we got great nursing care .

Horrible experience with CAROL, the Sales/Leasing representative. My 88 year old Mother has…read moreAlzheimer's and we explained this when we toured and signed the rental agreement. Carol just wants to make sales and get her commission, she doesn't care about Seniors or their situations. Carol lied to us about many features & activities at Atria. If you tour this facility, remember they are desperate to fill Apartments and they don't care about you or your Senior loved one. As soon as my Mother moved in, it was one problem after another with Carol, who clearly lied to us. Beware of this woman and her lies.

The WORST place ever! Do NOT put you're loved one in this living environment! Once you're moved…read morein they could care less about anything! The front desk help is completely disrespectful to anyone and everyone. To say they are RUDE is an understatement. If you need any assistance with anything, they do not have time for it and NO ONE IS AVAILABLE! Seriously? My mom became very ill, she had her Walgreens prescription delivered and the front desk never notified her it was there and when she called to ask about it they told her no one could bring it up to her apartment she needed to come down and get it. This happened more than once. Do yourself and loved one a favor and look elsewhere!

Their morning kitchen manager needs to start paying attention...I have been visiting my mom for a…read moreweek, everyday she orders toast...in 7 days not one piece of bread has been anywhere near a toaster...they just take bread from a bag throw in in some styrofoam and bring it up...if she wanted bread she would have ordered it...for 3000+ a month the least they could do is buy a freakin toaster and train someone how to use it... I am willing to provide lessons for 300 bucks an hour

We recently moved to the Conservatory at Keller. We looked at numerous places and always came back…read morehere! The staff are friendly, professional, and sincerely want what's best for you. We feel like we are surrounded by an army of helpers! We love everything about The Conservatory - we are so grateful for all the activities, housekeeping, etc. It feels like we live in a resort!!!

ciicomplaints@hhsc.state.tx.us…read more I put this here for you so you know who to send your complaint to. We moved my parents due to the lack of adequate care for safety reasons and to protect their health. We paid for every day we were there and now I'm getting a collection agency harassing us because we refused to pay the 30 day move out penally after they received inadequate care. So you think it's fair they get to penalized us by charging us a month we weren't there but they don't have to do what they were supposed to honor?

My family has developed quite a history with Elmcroft- all of it extremely positive. My dad was…read moreadmitted in February 2019 to their memory care unit and we were immediately embraced by their caring staff. Ashley, the memory care supervisor was beyond professional and caring. At every turn, they took superb care of him and kept him occupied with activities geared for his capacity level. I think it takes a special calling to work with dementia patients, and Ashley and her team exceeded every expectation. In April, the nursing staff's diligence caught the fact that Dad's blood oxygen level was dropping and had him transported to the Emergency room. He remained there until his passing in May. But the Elmcroft staff's alertness gave us several weeks with him that we would not have had otherwise, and we are all extremely grateful. But then, in August it was time to admit my mother and Elmcroft of Bedford was our only choice. Mom had resisted this move for years, but when she finally agreed, the folks at Elmcroft made the whole process very easy. Within a short time, my very reluctant mother was making friends, actively engaging in all the activities and just having lots of fun. Each month, she pours over the activity calendar to see what is coming up and she checks off which ones she is interested in. My mother is a very physically disabled stroke victim who requires help dressing and using the bathroom. But the caregivers treat her like they would their own mother or grandmother. I am just amazed at the kindness this staff shows to her and to the other residents. It takes a very special kind of person to do this job, and I am certain they are not in this role to make the big bucks. I cannot say a single negative thing about any one of the caregivers. Even the maintenance guys are incredible. Adam is really a super guy who recently helped my mom in and out of our car several times when I had to take her to doctor appointments (I was experiencing a lot of back problems and his help was a life saver). I keep asking Jill, the director, where she finds these wonderful people. I am so incredibly grateful for the dignity that was given to my father with his dementia and my mother with her physical disabilities. Elmcroft is proof that there is still kindness in this world, because I see it in action every day.

They care. My grand mother has been in this establishment for over 2 years now and I full heartedly…read moretrust the staff. Every time I come for a visit, I see the care and patience they have for each and every person in the facility. Food quality is excellent Hygiene is tended to Activities all throughout the day My favorite part of the whole facility is, the massive outdoor area the patients can go to any time of the day. Sitting right next to a large lake that I know helps with the overall morale. (Don't worry, it is completely gated all around, your loved one won't be in a situation that will bring worry) It's a great feeling knowing my grandmother is getting the care she deserves. Every dollar is worth that peace of mind.

My brothers and I moved mom from another facility on Precinct Line Road in Colleyville after many…read moreissues and finally, some real safety concerns. We were new to memory care because my dad was mom's caretaker until he passed away suddenly, so we had no idea was was good or bad or right or wrong with memory care. Let me just say...facility on Precinct Line Road in Colleyville, Bad! Silverado Southlake, Good! We moved mom to Southlake in January 2018. As with most Alzheimer's patients, mom has declined in the last year. I've had at least quarterly care plan meetings with the staff and they are always tweaking her care. The staff always calls me to remind me its time and schedule the meeting. I usually drop in unannounced and always find the staff engaged. The residents seem to have full days and the staff tries to engage the residents with activities. Mom doesn't know me any more, but just last week, on a Saturday, they had a fellow with a guitar singing old songs. Those residents, including my mom, where sitting in a circle singing along to those tunes. I sat down with her and watched the response. She knew those songs but not me :-) I have found the staff to be very good, when compared with my previous experience. Is it perfect? No. It wouldn't be perfect if you had your loved one in your home. Is the care exceptional? Yes! There has been some turnover of staff, but that seems to be the norm in the industry. It is a tough business. In my view, the residents receive excellent care. The communications are excellent. If something happens, like a fall, which will happen, they are on the phone as soon as it is discovered, even if its in the middle of the night. Frankly, after getting involved in a family council with the other facility, I have come to learn that some people complain no matter what. Most of the complainers aren't interested in problem solving. Most of the folks that complained the most were on their fifth or sixth facility. At some point, you gotta ask yourself...what is the constant denominator? In summary, I love Silverado Southlake and the staff. I could not bring my mother to my home and care for her better. She is always clean, and mostly happy, considering she has a 60 second memory loop. The staff seem to really care about taking care of these vulnerable people and in my view, provide the best care available.