My family recently went through a difficult time during my mother's final days in hospice care. All…read moreof the caregivers in the memory care area at Truewood were so supportive towards my Mom. They treated her and us like family! The staff and the Custom Care hospice team worked well together. I have only good things to say about my Mom's 4 years at Truewood.

Terrible experience for memory care Our experience at…read moreTruewood Memory Care was a nightmare of mismanagement and medical disregard. We moved my father here in late December 2025, and within the first week started looking for a new facility. We started here because they had no wait list. Issues: 1. Lack of Staff Training: Despite being a specialized memory care unit, the staff seemed untrained in dementia behaviors. They labeled typical symptoms like agitation, talking loudly, not following directions, or being easily distracted when someone is talking as "aggression." Instead of utilizing prescribed medications or redirection techniques, staff called the police on my agitated father. 2. Safety & Communication Failures: My father suffered two falls in the first week that led them to send him to the ER. He lived with me 3 years prior to going to this facility and never needed ER care or police escalation. After the second fall, he was in the ER for four hours without the facility ever notifying our family. We only found out when my mother arrived for a visit and found his room empty. 4. Unsanitary Conditions: On the 10th day, I found my father's bathroom sink overflowing with his own wastewater from attempting to clean up his own accident. My husband had to ask staff three times for help to get a mop to get the wastewater off the bathroom floor so I could get my dad out of the shower onto a clean floor. The following day, my sister found tubs of wastewater still left under the sink, which she had to clean herself. 5. Environment & Management: The environment is inappropriate for dementia patients. A staff member changed the main resident TV to the movie "Terminator" one evening. When I raised concerns about exposing vulnerable dementia patients to violence, I was dismissed by the care techs working there and told it was appropriate for some residents there. Ultimately, management told us he was "unsafe" and demanded we take him home immediately, despite our daily presence and constant requests for updates. Also, the first week we asked if he was appropriate for their facility because of their aggression comments and expecting someone to be with him for multiple hours a day, we were told staff were getting more training and he was appropriate. If your loved one requires dementia care that encompasses empathy, redirection, and a desire to bridge the communication gap this disease takes from your loved one look elsewhere. This facility is wholly unequipped for anything beyond basic senior living. The activities you see on the tour are strategically scheduled and the care you see on tour is vastly different from the care we have experienced. I now understand why they have no wait list.

Our mother lives at Riverside Oxford Memory Care. The staff here is so wonderful and mom loves it…read morethere and loves everyone that helps take care of her. We picked her up this weekend to take her out for the morning and she looked beautiful and was ready to go. Thank you for giving us such peace of mind!

My grandfather is a resident in their memory care center, and I'll admit that I didn't really know…read morewhat to expect walking in. My mind immediately went to horror-movie scenes. Fortunately, my worries were completely unfounded. I came in at lunch, and chatted with the staff for a bit. They all seemed intelligent, compassionate, and helpful - they knew my grandmother (who was also visiting), greeted her by name, and were happy to see her. We went through the access-controlled door, and the residents seemed happy. The center was carpeted, there were plenty of seats people were sitting on, reading, talking with friends, etc. My grandfather was far more well-kempt than he ever was at home, and seemed in good spirits. I also loved that outside of every room, there were shadowboxes of information and memorabilia about each resident. It helps humanize each resident, even if they have advanced dementia, and I appreciated that. The staff and visitors should never forget that they're caring for engineers, doctors, soldiers, teachers, etc. Yelp's rating system says that 5 starts is "as good as it gets." I don't know if that's true here, because I don't have the experience necessary to compare. However, if you're looking for a memory care center for a loved one, be sure to check out Riverside.

I searched, interviewed, considered over a dozen Memory Care facilities. I thank God that I found…read moreDiscovery Village/Alliance Town Center. From my first visit with Director Daniel Collins, then viewing the very beautiful pristine public areas, then the well appointed and comfortable apartments, I knew this was the place for my wife who suffers with Alzheimer's. Kim Ballard, Memory Care Director and her staff, the nurses, physical therapists, everyone, has welcomed us with kind, professional, caring, experienced help and support. My wife began her residency this week. she is content and flourishing. I am now able to rest day and night knowing my wife is being cared for so well. Thank you, Discovery Village/Alliance for your quality compassionate professional care!

My mother in law resided at Discovery Village Alliance for 3 years. We have had nothing short of a…read morewonderful experience during her time there! The staff has always been kind and attentive, the facilities and grounds are extremely clean and well maintained, and most importantly they sincerely care for their residents. Throughout the years we have enjoyed many holidays, celebrations, and meals at the Discovery Village. They truly do provide a home like environment, along with meeting the needs of your loved one. The onsite therapy, entertainment, and transportation amenities are also a huge plus! We are thankful we found such a wonderful place for her to call home. Highly Recommend!

I would like to highlight the people that made my stay comfortable…read more Connie Cain (CNA) - She is the best worker at the facility. She will do whatever it takes to make sure the patient is taken care of. Lindsey (PT) - She was always encouraging me when she saw me, even though she she wasn't assigned to me. Louis ( PT) - He was the best Therapist at the facility. He was able to help me improve my physical condition in 2-4 weeks, faster than the other therapists. Ilanda (CNA) - She is a great aide. She took time to understand my needs and limitations and worked around them to make things work out. Rhasha (Case Worker) - She's very professional and gave good suggestions to help me make a decision on my next steps for the future. Robert (RN) - He was the best RN who took care of me and followed up in a timely manner. Yolanda (Would RN) - She's a very caring person. She's very knowledgeable in her craft. She helped heal all my wounds. Tim (PT) - He was very encouraging and full of information to physically help me. Emily (PT) - She is a good therapist and is good at providing alternative ways to exercise.

This is a great place for your loved ones to live . Michael…read moreand his team do a great job on providing care and being attentive to all residents. Susan is great with finances and explaining things . Social worker Rachee will get you discharged quick and with all equipment needed . Not to mention we got great nursing care .

My Mom lived at The Landing at Watermere Extended Care on their 3rd floor for most of the year in…read more2024. This was such a huge disappointment! The price to live at The Landing was exorbitant for what my Mother actually received in daily care. I naively assumed that with the overall beautiful look of the facility and the high cost to live there that the level of care would match accordingly. I was paying for EXCELLENCE! My hopes were quickly diminished. The Aides that were there- and to the best of my knowledge had been there a long time- had terrible attitudes. It was as though they hated being there. I communicated with the Director of the floor, regularly, to make problems known, as I hoped for change in behavior towards my Mom. The Director was super-helpful & did everything in her power to correct the problems! She had meetings, hired new people, & sadly, very little changed. As people were fired & some good new people were hired, it seemed as though this was more of a "systemic problem". Actual change did not occur. The food was very poor quality- I heard one woman describe it as worse than food given in prison. (Imagine school lunch 1975) My Mother lost 20 lbs in the first 3 months, she was down to 97 lbs! The Aides nor Nurses on staff did anything to try to help her find something else to eat. Simply shrugged their shoulders. Her daily routine was Get her out of bed in the morning for breakfast. They may or may not put clean clothes on her. May or may not brush her teeth and hair. After breakfast they Put her back in her bed, in the dark, for 4 hours until lunch. They'd get her up & take her to lunch. Bring her back to her room and may or may not change her dirty briefs, & Leave her in her bed, flat, in the dark, staring at the ceiling, for 4 more hours until dinner. They'd get her up for dinner, bring her back and put her in bed by 6:00pm, May or may not change her dirty brief, & Leave her in the dark in her bed until 5:00am the next morning when they changed her brief and left again. ****This is not a LIFE!**** It was almost as though they were just waiting for her to die. And I believe she would have if I had not intervened. When I realized the Aides had no routine they followed daily, & no one ever seemed "to know anything" about her care routine & who was responsible for what. I made a specific list of daily care for her since they had NO care report to follow other than 1. take her to eat and 2. make the bed. These aren't complicated things: Change her clothes daily. Brush her hair & teeth. Change her brief every 4 hours. Turn the lights on in her room- open the blinds. Make sure she has fresh water & it's beside her. Don't use her food tray for diaper changes! After several months of fruitless negotiations with her Aides. Some even had the gall to argue with me about what I was requesting for her care. I finally took my concerns to meet with the Executive Director & he was talking to Corporate & as it turns out, Corporate was very upset with ME that the Aides were having to follow private instructions daily! They clearly didn't want to make changes & I never heard back from them at all! I have everything on photos & videos as well as endless emails listing the lack of care & proper attention on any given day. *Bruises, cuts that took weeks to heal. *Sores on her bottom where her brief was not changed often 8-16 hours between changes. It happened MANY times! It's truly disgusting. *Dirty gloves, used in changing her briefs, were not removed- handling her clothes, wheelchair, tables, doorknobs, etc. *Diaper changing items placed on her rolling food table during changings. *Dirty clothes hanging all over the room & then put back in her closet dirty. The list goes on. *The RN they are so proud to have on the 3rd floor to have "Hospital Level Care" is actually responsible for making rounds to the other 2 floors in their shift. This means they are very rarely even at their Nurses Station seat to monitor the 3rd Floor because they are spread so thin working on the other floors. *Aides are given a certain number of patients they are responsible for, but some people require a lot of time in a shift due to their ailments, so the Aides end up almost ignoring the ones that are "easy" because they don't "need" as much. Or they hand them off to a newly trained Aide that doesn't have experience & doesn't take the time to look around to see what is actually needed. In the end, As I was preparing to move my Mom out, I found out that even the people in the leadership positions on the Landing 3rd floor started leaving over the last 2 months we were there. I hope things have improved in the last 4 months- and it's possible it has-but potential new Guests or current Guest families need to be aware! Get a good camera for your loved one! The saddest part is I know my Mom isn't the only one these things happened to!

Nothing short of neglect since my mother in law moved in here. They skip her meds routinely causing…read moreelevated blood pressure. No consistency on timing of medication. Weekday staff are generally good and consistent but overall the weekends are filled with temp staff that either doesn't know or care about doctors orders etc. Simple weekly housekeeping ignited, sheets not being changed, hair not washed. The list goes on and on. We have met and discussed these issues numerous times yet it continues. Here we are Sunday morning and no one could be bothered to make sure she got breakfast. I have cameras in her room and can see and document everything.

I'm very happy with my Mom's care there. The staff is attentive and seems like they really care…read more The rooms are comfy and clean. I recommend this place and I'm seeing great results with my Mom. Food is good too.

My Dad was placed here upon being discharged from the hospital. The nurses seemed very nice,…read moreespecially Michelle. But the people who dealt with the administrative side of things were nothing short of awful. Samantha Marshall harassed me during a very sensitive time in our family. They would put me on speaker phone & have other people in the room listening. They kept muting the phone & talking amongst themselves before answering me. This place tried to send him home before he was ready & they made several threats. I was my Dad's power of attorney, both monetary & medical, & they accused me of using him for financial gain. I truly hope you consider placing your loved ones anywhere but here.

My mother was very much against moving from her home. But the staff at Atria welcomed her with…read moreopen arms and made her feel welcome and helped her meet people and be included. Staff was extremely patient and always kind to my mom. Many activities were offered that seniors enjoyed. Food was alway good. I would recommend Atria to anyone who wants to be reassured that their loved one will be safe, well cared for, and loved. The staff knows the residents by name and always helpful. We knew that we had made the right decision in moving her there.

Horrible experience with CAROL, the Sales/Leasing representative. My 88 year old Mother has…read moreAlzheimer's and we explained this when we toured and signed the rental agreement. Carol just wants to make sales and get her commission, she doesn't care about Seniors or their situations. Carol lied to us about many features & activities at Atria. If you tour this facility, remember they are desperate to fill Apartments and they don't care about you or your Senior loved one. As soon as my Mother moved in, it was one problem after another with Carol, who clearly lied to us. Beware of this woman and her lies.

There's a sort of coldness when entering the KSC and sort of clickish. I thought that by being in a…read morecenter that's for seniors there would be more of welcoming atmosphere. I was expecting the employees to be more involved. Walk around talk to folks...The lobby area has all these well worn magazines that are primarily for men and sports. The coffee station is tucked in the corner on this wide counter. Makes no sense. The work out room is nice but why are the 2 stationary bikes about 3-4 feet in front of a massive TV that watching it leaves you with a knot in your neck just to watch. Once you sign up and are handed a brochure you're kinda on your own.

Most of the workers are friendly and helpful. It is a senior Center, so you can expect their are…read moresome old cranky people who are never happy and complain a lot. One of the day managers is very rude, aggressive and inappropriate. After quietly walking into a gym class that had already finished and they were picking up and leaving, not making a sound, I sat down waiting for them to leave to talk with the teacher. A manager ran in and yelled at me saying I could not to enter until exact 12:45. I had only been to this place a few times and found it shocking this manager would talk this way to anyone in such a hostile manner. Grossly inappropriate. She could have simply kindly said, Please do not enter the gym until 12:45 not 12:43 as it disturbs some of the attendees regardless if half the people already left and the door was open. Obvioiusly, I didn't sign up for that class and would not recommend anyone to give them your money.