Beautiful community with extra touches to make a delightful place to live…read more Friendly caring staff, fun activities and delicious food.

The memory care is wonderfully staffed and has great cagivers! Chainey, KhemI, Chris, jada, Mary…read moretreat the patient with the upmost respect and dignity.

Our mother lives at Riverside Oxford Memory Care. The staff here is so wonderful and mom loves it…read morethere and loves everyone that helps take care of her. We picked her up this weekend to take her out for the morning and she looked beautiful and was ready to go. Thank you for giving us such peace of mind!

My grandfather is a resident in their memory care center, and I'll admit that I didn't really know…read morewhat to expect walking in. My mind immediately went to horror-movie scenes. Fortunately, my worries were completely unfounded. I came in at lunch, and chatted with the staff for a bit. They all seemed intelligent, compassionate, and helpful - they knew my grandmother (who was also visiting), greeted her by name, and were happy to see her. We went through the access-controlled door, and the residents seemed happy. The center was carpeted, there were plenty of seats people were sitting on, reading, talking with friends, etc. My grandfather was far more well-kempt than he ever was at home, and seemed in good spirits. I also loved that outside of every room, there were shadowboxes of information and memorabilia about each resident. It helps humanize each resident, even if they have advanced dementia, and I appreciated that. The staff and visitors should never forget that they're caring for engineers, doctors, soldiers, teachers, etc. Yelp's rating system says that 5 starts is "as good as it gets." I don't know if that's true here, because I don't have the experience necessary to compare. However, if you're looking for a memory care center for a loved one, be sure to check out Riverside.

This place is absolutely incredible. Daniel Collins, the Senior Lifestyle Counselor, was there 24/7…read moreto answer all of our questions and guide us through the process. We never felt any pressure and was patient with all of our questions and worked with our schedule to tour Discovery Village and explain what would need to be done and what to expect if we chose this facility for mom. When residents approach you and tell you how happy they are, that is a very good sign. The staff is super friendly. I was able to observe how they are respectful and gentle when they speak to the residents, and how the residents engage with them in a positive manner. No anger or resentment, but dignity, kindness and respect that is reciprocal between residents and staff. The facility is more like a hotel and very cozy. I've never seen anything like it. The table at the dining hall that mom is assigned to seats 4 and the other ladies I met at her table are very friendly and just took mom under their wing like she was their sister. My brother and I are just simply blown away. I've called to check on mom every day since we moved her in and she very happy and I cannot express how comforting that is to our family. This place is just amazing.

Beautiful facility! The staff are kind and attentive. The food is delicious and there are many fun…read moreactivities for the residents to get involved with daily. I highly recommend!

As I pulled up The Carlyle's website to get the physical address of the location to give to a…read morefriend that wanted to go and visit my mother-in-law, I innocently stumbled across these reviews and began reading them.I don't know what this place was like in the past , but I have to tell you that I think they're wonderful. Every single one of these people have been wonderful to my mother-in-law. She suffered a horrific stroke that has left her helpless and I mean to tell you, their job is unbelievably hard work. The things that they' are having to do- if you can only imagine- are the things no one would want to do to earn a living, yet they do it with a smile on their faces. They are amazing and seem to really care. They allow you to put cameras in there so we can watch her anytime we want to and speak to her over the camera microphone as well. This place is so nice and extremely upscale- Trust me as I went into many nursing home facilities and was disgusted by the sight and smell of them. I am so glad that I found The Carlyle and I wouldn't have it any other way. Every single business these days are struggling to find employees yet they contract out help when left short handed so I think leaving those past reviews in the past is a smart thing to do and look forward into the now and check this place out for yourself and your loved ones. You are welcome! Annie Hale

Absolutely the worst experience I could ever expect to have with a nursing facility that I trusted…read moreto care for my father. I believe that the Carlyle failed to monitor and properly care for a UTI that my father had while in the Carlyle's care. I arrived to his room with him crying in excruciating pain and unable to talk (the last time I saw him, conversation was not a problem). I tried to get help from a nurse three times, explaining that something was horribly wrong--no sense of urgency whatsoever. I soon noticed blood in my father's catheter--blood that apparently the nurse and other staff member knew nothing about. I demanded that the facility call 911. The nurse was more concerned about filling out "paperwork" than calling 911. Upon arrival, the paramedics quickly identified signs of what they believed to be sepsis. At the ER, I was told that my father's catheter was clogged, that when they removed the catheter green pus came out with the catheter, that he had an acute kidney infection, and that they were treating him for sepsis. I would never in a million years recommend this nursing home to anyone. This never should have happened.

My Mom lived at The Landing at Watermere Extended Care on their 3rd floor for most of the year in…read more2024. This was such a huge disappointment! The price to live at The Landing was exorbitant for what my Mother actually received in daily care. I naively assumed that with the overall beautiful look of the facility and the high cost to live there that the level of care would match accordingly. I was paying for EXCELLENCE! My hopes were quickly diminished. The Aides that were there- and to the best of my knowledge had been there a long time- had terrible attitudes. It was as though they hated being there. I communicated with the Director of the floor, regularly, to make problems known, as I hoped for change in behavior towards my Mom. The Director was super-helpful & did everything in her power to correct the problems! She had meetings, hired new people, & sadly, very little changed. As people were fired & some good new people were hired, it seemed as though this was more of a "systemic problem". Actual change did not occur. The food was very poor quality- I heard one woman describe it as worse than food given in prison. (Imagine school lunch 1975) My Mother lost 20 lbs in the first 3 months, she was down to 97 lbs! The Aides nor Nurses on staff did anything to try to help her find something else to eat. Simply shrugged their shoulders. Her daily routine was Get her out of bed in the morning for breakfast. They may or may not put clean clothes on her. May or may not brush her teeth and hair. After breakfast they Put her back in her bed, in the dark, for 4 hours until lunch. They'd get her up & take her to lunch. Bring her back to her room and may or may not change her dirty briefs, & Leave her in her bed, flat, in the dark, staring at the ceiling, for 4 more hours until dinner. They'd get her up for dinner, bring her back and put her in bed by 6:00pm, May or may not change her dirty brief, & Leave her in the dark in her bed until 5:00am the next morning when they changed her brief and left again. ****This is not a LIFE!**** It was almost as though they were just waiting for her to die. And I believe she would have if I had not intervened. When I realized the Aides had no routine they followed daily, & no one ever seemed "to know anything" about her care routine & who was responsible for what. I made a specific list of daily care for her since they had NO care report to follow other than 1. take her to eat and 2. make the bed. These aren't complicated things: Change her clothes daily. Brush her hair & teeth. Change her brief every 4 hours. Turn the lights on in her room- open the blinds. Make sure she has fresh water & it's beside her. Don't use her food tray for diaper changes! After several months of fruitless negotiations with her Aides. Some even had the gall to argue with me about what I was requesting for her care. I finally took my concerns to meet with the Executive Director & he was talking to Corporate & as it turns out, Corporate was very upset with ME that the Aides were having to follow private instructions daily! They clearly didn't want to make changes & I never heard back from them at all! I have everything on photos & videos as well as endless emails listing the lack of care & proper attention on any given day. *Bruises, cuts that took weeks to heal. *Sores on her bottom where her brief was not changed often 8-16 hours between changes. It happened MANY times! It's truly disgusting. *Dirty gloves, used in changing her briefs, were not removed- handling her clothes, wheelchair, tables, doorknobs, etc. *Diaper changing items placed on her rolling food table during changings. *Dirty clothes hanging all over the room & then put back in her closet dirty. The list goes on. *The RN they are so proud to have on the 3rd floor to have "Hospital Level Care" is actually responsible for making rounds to the other 2 floors in their shift. This means they are very rarely even at their Nurses Station seat to monitor the 3rd Floor because they are spread so thin working on the other floors. *Aides are given a certain number of patients they are responsible for, but some people require a lot of time in a shift due to their ailments, so the Aides end up almost ignoring the ones that are "easy" because they don't "need" as much. Or they hand them off to a newly trained Aide that doesn't have experience & doesn't take the time to look around to see what is actually needed. In the end, As I was preparing to move my Mom out, I found out that even the people in the leadership positions on the Landing 3rd floor started leaving over the last 2 months we were there. I hope things have improved in the last 4 months- and it's possible it has-but potential new Guests or current Guest families need to be aware! Get a good camera for your loved one! The saddest part is I know my Mom isn't the only one these things happened to!

Nothing short of neglect since my mother in law moved in here. They skip her meds routinely causing…read moreelevated blood pressure. No consistency on timing of medication. Weekday staff are generally good and consistent but overall the weekends are filled with temp staff that either doesn't know or care about doctors orders etc. Simple weekly housekeeping ignited, sheets not being changed, hair not washed. The list goes on and on. We have met and discussed these issues numerous times yet it continues. Here we are Sunday morning and no one could be bothered to make sure she got breakfast. I have cameras in her room and can see and document everything.

My wife is staying at Avir and has dementia she is receiving great nursing care and am very…read moresatisfied with all the attention that is given to her. I would give this place an A rating. G W JEFFRIES

This place is a hellhole. Visited a family friend and a big pile of soiled bedding and used wipes…read morelaid on the floor the entire 4 hours I was there. No bed alarms for fall risks, not all rooms have working tvs, and the staff sat around eating snacks instead of cleaning or caring for the residents. I wouldn't put my worst enemy here.

My mother was very much against moving from her home. But the staff at Atria welcomed her with…read moreopen arms and made her feel welcome and helped her meet people and be included. Staff was extremely patient and always kind to my mom. Many activities were offered that seniors enjoyed. Food was alway good. I would recommend Atria to anyone who wants to be reassured that their loved one will be safe, well cared for, and loved. The staff knows the residents by name and always helpful. We knew that we had made the right decision in moving her there.

Horrible experience with CAROL, the Sales/Leasing representative. My 88 year old Mother has…read moreAlzheimer's and we explained this when we toured and signed the rental agreement. Carol just wants to make sales and get her commission, she doesn't care about Seniors or their situations. Carol lied to us about many features & activities at Atria. If you tour this facility, remember they are desperate to fill Apartments and they don't care about you or your Senior loved one. As soon as my Mother moved in, it was one problem after another with Carol, who clearly lied to us. Beware of this woman and her lies.

The Keller Senior Activities Center offers SO many different types of art classes, ceramics, yoga,…read moreteach and learn classes, circuit training etc. They serve lunch from different restaurants around Keller for a $5 donation. They also offer trips of all kinds in the form of day trips, trips within the United States and also trips abroad!!! The staff is very knowledgeable and very accommodating when someone is needing help!!! Joining KSAC is one of the best things I've ever done!!! I've met so many people and have made many friends!!! If undecided about joining they will give you a very thorough tour and tell you about some of the classes offered!!!

There's a sort of coldness when entering the KSC and sort of clickish. I thought that by being in a…read morecenter that's for seniors there would be more of welcoming atmosphere. I was expecting the employees to be more involved. Walk around talk to folks...The lobby area has all these well worn magazines that are primarily for men and sports. The coffee station is tucked in the corner on this wide counter. Makes no sense. The work out room is nice but why are the 2 stationary bikes about 3-4 feet in front of a massive TV that watching it leaves you with a knot in your neck just to watch. Once you sign up and are handed a brochure you're kinda on your own.