Initially, I was pretty frustrated by my experience with this Staples location…read more But ultimately, they knocked it outta the park! Exterior The strip mall is a bit run down, dated but nothing off-putting. There is plenty of free parking. Interior I didn't move past the print center, but store seemed clean and well organized from what I could see. Customer Service They can be VERY hard to reach by phone. When I called Monday, I kept getting put on hold and when I did eventually talk to someone in the print center, I was given GROSS misinformation that resulted in a LOT of wasted time (reprinting two large, 24 x 36 poster). I was basically told that you can't trim a laminated poster because it will separate, so I was directed to re-submit my entire order. On the day I finally ventured in to get my re-prints, my experience completely changed. Tommy was kind and patient and the store manager was phenomenal. I asked her name - even wrote it on the receipt so I could mention it, but now I've mislaid the receipt so I can't remember her name. They both went through great pains to get my order issues corrected and to make sure the print fit the frame. While waiting, I was able to observe the manager's interactions with the several customers and she was always friendly and upbeat. I don't care how long the line got, she turned and made eye contact along with a quick greeting and assurance them they'd be taken care of shortly. Overall Overall, I'd definitely frequent the store if I still lived locally. My home town has changed quite a bit over the years, but it's the down-home friendliness like this that makes me often miss the charm of small towns.

No, absolutely not. We confirmed the tech trade in event and when we got there- a completely…read moredifferent story about how it doesn't work and everything they couldn't do or help. BRUNSWICK has lazy employees and corporate culture! Just ridiculous and in my personal opinion, lazy. 3 people walk by and walked around us. No one thanked us for coming in or the amount of orders we place. We will no longer be using this staples, or staples at all it's a waste of time and money.

We evacuated for the hurricane, but business must continue! I came in for assistance with printing…read moreflyers for an upcoming business event. Cam provided excellent and efficient customer service. Great quality and value for their services. I highly recommend this business!

This is a quality establishment but caveat emptor if you have to use USPS shipping here. The price…read moreI was given for shipping a Priority Mail flat rate envelope is almost exactly twice what you will pay at the Post Office. I was told I was paying for "convenience" but considering it was going to be over $60 for three parcels vs. $30 (round figures) at the Post Office, it didn't feel convenient at all. It was worth my time to swing by the PO in this instance. Other services may be more in line and competitive with the UPS Store across the street.

The customer service is amazing. I was ordering 2 signs for my business. It didn't come out how i…read moreexpected. I told the problem to them and they are fixing it right away. Excellent job!

Ms. Bobbie, Tabitha, and Chad the designer are all amazing. I created my signs around noon with…read moreChad. My signs were printed and ready for pick up at 2:30pm! Very professional and courteous staff! Thanks so much!

The cute woman at the counter helped me with my qr code. My vist was fast and smooth in less than 1…read moreminute

Exterior Located on the busy, congested little strip of road…read morecalled the Altama Connector. They're in a strip mall and parking lot is tight with only a few narrow parking spaces. I'm not sure how the landlord / tenants deal with it in this day and ae of big trucks, SUVs and mini vans. Lol. Interior Tiny like most UPS stores. Price / Value Insanely high - like most UPS stores. Lol. No stars deducted. Customer Service Is that a home run?!! Yep! They knocked it outta the park!!! I'd driven up here and after glancing at the long lines, left without going inside on 3 different occasions. Not because I'm an impatient nut, but because as per usual, I'm operating on the whims of others - so I had to be back at ye olde homestead to meet with yet another contractor. Today - I had an hour before I needed to be back in Darien so I ventured in, ready to wait. I had a book queued up on my phone to help reduce my crowd-induced anxiety. There were about 11 people ahead of me and 3 people ventured in right after me. After standing in line for less than 60 seconds, a young, blonde guy (sorry didn't get his name) came from behind the counter and said, 'Ok - who has labeled items and is just dropping off?' I explained that I didn't have labels, just QRC's and he amended his statement. He then used his handheld to take care of me and 4 other individuals. It's little stuff like this that makes my heart sing. I've been inside stores where there are 3 folks working and one person will be chilling and just looking at their phones, while 2 employees take care of customers - and the line is out the door - with customers standing there waiting and wondering how long it's gonna take. I love an employee who believes in efficiency and knows how to be proactive. Overall Keep up the good work.

I started my order last week on my book. Professional atmosphere and welcoming. Samples of their…read morework is off the charts... Excellent work. I'm waiting on estimates, i am sure i will be satisfied with their services

They are family ran business and always do an outstanding job. Hard to find these things today .read more

Charlie and his company are a real gem on Amelia Island. They are a great help to our marketing and…read morecreative community. I highly recommend them! Reasonably priced and resourceful. Ask for Charlie!

From the owner: Visual Imaging Services...Around the Corner...Around the World!read more