I brought in a shirt that had a couple of stains. Not only did they fail to remove the stains, but…read morethey ruined the shirt by leaving a large run down the front. When I pointed it out, they refused to accept responsibility. The employee even told me at pickup, "this sometimes happens in the machines with delicate material." However, when I returned to show them the damage, she denied saying that and blamed me instead, claiming I hand-washed the shirt myself, which I did and I got the stains out myself. But I never left a run in the shirt by handwashing, they did it and even admitted it. I wish I would have recorded her. To make matters worse, she made an inappropriate comment implying I was afraid of my daughter being upset. I never said anything like that, I said she will not be happy with the big run in the shirt as she is very picky about her expensive Aritzia clothing! This comment was a completely uncalled-for and insulting assumption. What shocked me most was how unprofessional it was to overhear her talking to another customer about me, saying, "this is the customer I was telling you about." That kind of behavior is unacceptable and shows a complete lack of professionalism and respect for customer privacy. This business used to be reliable and professional under the previous owner. Since the new ownership took over, the quality of service and customer care has drastically declined. The prices have significantly gone up as well. I've since started going to a different dry cleaner in Ellerslie, the difference is night and day. They treat their customers with professionalism and respect. Save yourself the trouble and avoid this place unless you want your clothes damaged, not cleaned and to be blamed for it afterward. If I could leave zero stars, I would.

stuff was ready about 4 days before they were supposed to have it ready, friendly staff. clean…read morejeans.

Terrific service 10 years shirts and slacks. They do a great professional service for Edmonton and…read moresurrounding area

I have been coming to these cleaners for about five years. Cindy and the team there is always very…read moresmiling and happy and they always do great work with all of my dry cleaning. It's a little-known fact that they also do alterations in their costs are very competitive with local tailor's. To hem a pair jeans is only $10 and to use original him is only $17. They also do a great wash & press of dress shirts which I believe are now only $2.39, and obviously they do all other types of dry cleaning quilts wedding dresses etc. With cleaning places you want to make sure that you get great prices but also great service. I have a lot of expensive clothes and they have never ever made a mistake or ruined anything. Also comparing their prices are very reasonable prices for their cleaning. This place is highly recommended and I also referred all of my other business associates here. The other thing is that they go over and above to make the customer happy. I remember running in once having a ripped pair pants and they fixed it for me on the spot I also took my dad here when he lost a button and they fixed it on the spot as well. They're always willing to go the extra mile.

WOW what wonderful place they were so fast i dropped off 2 dress shirts and 4 pair of pants i got…read morethem all the next day and they packaged them so nice and professional just got back home now and all i can say is i am for sure going back with more, even if youre not close to this place im telling you its worth the drive to go there they know what their doing and the owner is so sweet LOVE LOVE LOVE IT

DO NOT TRUST THESE LYING COWARDS AVOID THIS BUSINESS AT ALL…read moreCOSTS Long story short they completely destroyed my $2,500.00 Gucci Duffle Bag and gave me a huge run around avoiding me, refusing to replace the bag. What's even worse is they still charged me for the cleaning.. my brand new gucci bag had gotten a small spot on the bag from being stepped on by accident, i called a variety of professional cleaners throughout edmonton asking if they are able to clean the bag, explaining its a very expensive bag.. majority of the cleaners refused to take the bag in, I then came across " Fresh Dry Cleaners" on google. i read some reviews they seemed trustworthy based on what others had said about them in the reviews.. i called them explained the whole situation, they said yes we can clean it bring it down. i brought it down that afternoon, i talked to the man working the front desk, asking him the cleaning process as i didnt want my brand new bag getting ruined from the cleaning.. he explained they will carefully hand clean the bag ensuring i have nothing to worry about, I returned after a week to pick up my bag, the same man was at the front desk he hands me my bag inside of a blue plastic bag, he then charges me for the cleaning. after i pay i take the duffle bag out of the blue bag they wrapped it in to look at the cleaning, i was heartbroken.. the bag was completely DESTROYED.. literally falling apart.. all the leather on the bag handles, straps, ect were extremely hard shriveled up and dried out, felt crusty.. all the piping on the bag was falling apart.. i expressed my concerns to the man..he first stated that is how the bag was when i dropped it off.. i called him on his lies showing him videos of the bag right before i dropped off the bag, he then changes it to well where did you purchase the bag, stating he did not believe the bag was authentic.. after proving the bag was authentic he said ok leave it here with me i will have my son " the owner of the store" call you.. 2 days later his son calls me stating they are going to take the bag to gucci to see if they would be able to repair the bag. 2 weeks after they dropped the bag off at gucci i heard back from gucci stating they were unsure if the bag is repairable they were needing to send the bag away to new jersey and that it would take up to 2 months to receive the bag back, on top of that they stated even in the slim chance the bag is repairable it will never be brought back to its original condition prior to the cleaning.. i told them don't bother wasting your time sending it out as i'm not waiting 2 months for it to "possibly" be repaired.. i then contacted the dry cleaners again he then told me he will have his son call me yet once again.. 5 days later his son calls.. i explain the situation and what gucci has expressed to me, the son stated he will talk to his dad about replacing the bag.. 2 weeks go by havent heard anything back, so i call again the dad says again i will have my son call you, 4 days goes by, the son calls me.. basically have the exact same conversation we had prior he said he will contact gucci and see what they have to say.. he says i will talk to my dad.. again another week goes by, call them again the same thing 3 days later the son calls me and says gucci told me the bag can be repaired, i asked him where he heard that as prior to the phone call i contacted the gucci employee assigned to the case she told me she hadn't heard from the dry cleaners in over 3 weeks.. the son tells me he spoke to his friend who works at gucci, i told him he needs to contact the employee assigned to the case, the son says ok i'll contact her and call you back.. another week goes by i contact the gucci employee.. she stated she still has not heard from the dry cleaners.. so i then yet again call the dad he says i'll have my son contact you, they are continuing to this day to give me a huge run around refusing to do what's right and replace the bag.. they continue to just try and delay it and brush it under the mat.. the son and the dad are complete cowards

We have used Chappelle Dry Cleaners 3 times now and Deep has shown excellent customer service and…read moreamazing results with the outcome of our clothes. We recently sent an extremely soiled ladies wool coat in which appeared to be well beyond repair, but much to our surprise we received it back looking good as new. Very much appreciated their efforts!

I took a designer shirt here (value 350$) and received it back damaged. The new damage to the shirt…read morewas a large sticky stain, discolouration around the collar and the colour of the shirt drastically faded from dark grey to washed out light grey. When I brought this to their attention they immediately refused to take any accountability and tried to shift the blame. God was even brought up as a reason they claimed it was not them who damaged the shirt because they "believed in God and wouldn't lie about the damage". The simple fact is when I dropped this shirt off to get dry cleaned their was no stains on it at all, when I picked up the shirt the damage was obvious. I was very disappointed I had to argue with them because their refusal in taking accountability. After further arguing she stated she would try and clean it again to remove the sticky stain that was there. When I returned to pick it up the sticky stain was gone but the colour of the shirt had been so washed out and faded it looked like a raggedy old shirt :( She then offered me a 50$ credit. 50$ credit for a 350$ shirt is unacceptable. The customer serve here is terrible. It's very clear that if they damage something they will not take any accountability for it, they will prefer to argue instead, somehow bringing God into the argument. Such a horrible experience. I've never had this happen to me before with any dry cleaning service. One place lost my item and immediately showed remorse and reimbursed me for that item.. there was zero accountability here and or sufficient reimbursement. I will NOT be returning to use the insulting 50$ credit. I do NOT recommend bringing designer or valuable clothing items here !

Just picked up alteration that was done badly - holes in material where mistakes were made and…read morestitching is bunched up and visible and paid an exorbitant price for it. Was not provided an estimate prior. Then when I picked it up, the owner took it off a hanger and threw thin the counter. He took the extra effort to take it off the hanger and just throw it like garbage. What is the point of taking your clothes here - your clothes and you will not be treated with respect. Would give zero if it was possible Follow-up. My husband complained about the repair and got full refund and apology w repair done again by their usual tailor. Would still prefer to deal w woman owner. I also note that my family owned a dry cleaning business and profits are razor thin so we will continue to com for our dry cleaning and shirt service but be careful regarding tailor services.

If I have a choice of taking my clothes to be dry cleaned here or at some major chain, I would…read morechoose Lynnwood Dry Cleaning, hands down. This is a family owned and operated business that has been in the neighbourhood for many years, and offers excellent, friendly service. Their prices are also lower than the nearby chains. I have always gotten my clothes back quickly, and in excellent condition. I can't really think of anything else to say other than if you live in the west end and need dry cleaning done quickly and affordably, try here first.

Worst cleaning experience ever!! Customers beware!!!!!…read more I had the worst cleaning service experience ever! I took a pair of brand new white dress pants to get it fix so it can fit me right, and who knows how, but they were able to waste my pants with blue ink at a point of no recovery, Why would they use ink? just they know!!! they were not just careless but extremely rude as they just said it was a mistake and mistakes happen, it took me more than 2 weeks to the value of my pants back after several attempts from my part as they were making excuses how to not make a reimbursed payment of my loss and at the end they even had the guts to call me "cheap" for asking for the value of my brand new pants back, on top of that, even that they wasted my pants, they didn't refund me the amount I originally paid for the fix since they said, they did it but they had an accident and somehow that was shouldn't be cover by them. Worst cleaning experience ever!! Customers beware!!!!!

I've been searching for a great dry cleaner that limits the use of harsh chemicals and doesn't…read moreleave my clothes with that typical "drycleaner" chemical smell. I found it in Unique Cleaners! The staff is very friendly and the turn around is excellent. These guys do an awesome job and have never lost any of my clothes.

Picked up my clothes and my balmain shirt that costs hundreds of dollars is now ruined. Clusters of…read moreholes as you can see in the picture and I was not notified of this when picking it up. Extremely disappointed in the lack of service and quality. I am extremely upset as I've worn this shirt probably 5 times

Nice location in the heart of Windermere. Good pricing for dry cleaning, friendly and quick…read moreservice. Would goto again :)

I have received excellent service from them for 35 years. They have managed to keep our uniforms…read moreclean, and managed to get out the grease stains on them. When I needed fast turn around they were able to accommodate me.

I brought my daughter's wedding dress to dry clean. The dress was very dirty and stained. When I…read morepicked up the dress, I was amazed that he was able to remove all stain and dirt. The dress looks like new. Thank you so much for a wonderful job.