It pains me to write this review as the food is 4 stars. With food better than average and visually appealing... the service unfortunately failed quite miserably. Not only for me but for most other patrons to the point people walked out after the order screw ups, lost orders, and not refunding the full amount paid for a meal never received (we heard they only refunded the food and not the tip... what??).
In a new hot spot on Geary St, Parallell is in a converted old garage space. It's modern hipster cool as the exposed ceilings on the vaulted 2(+?) stories stands among the commercial machines. It has it's own little indoor herb garden as well. It reminds me of a very cool loft space. The kitchen is open among the incredibly busy setting... we arrived to a huge line up. Tables were all fully taken and we were told the line up wasn't moving because they were no longer taking orders. Quick note about the parking situation... good god it's hard. You need to probably drive around a few times to find a legal parking spot. Only street parking is available... if you can find it.
Service here is what failed Parallel to live up to it's fullest potential. On a Saturday, to call it organized chaos would be generous. It was dazed and confused, haphazard, and lazy. Often times, it felt most people (other than the cooks) were just dialing it in. The line up was at least 20 minutes long before we even got to the front to even order. The person at the cashier looked stunned... as if they were unable to do more than go 'uh huh' because of the mounting line up and pressure to do things quickly. He never explained once how the place worked... I learned the hard way, coffees were different than the food ordering, it's mostly self service as you get your own utensils, water, and return the dishes, and you should have someone in your party get a table before you even get to the ordering. It would have been nice to get a minute intro to that or be able to read something along the very long line before hand.
As for the food delivery... very confused servers may give you the right order. They are not sure what they're handing to you all the time and can actually give you the wrong dish to the wrong person. What maybe neat but totally doesn't work is that you get a numbered buzzer that helps track the location of the number so the servers should know where to deliver. It doesn't work in practice as we saw a few times wrong delivery to wrong tables and then they take buzzer away to only let people to receive half orders with no recourse to get the rest of the meal. Just... unfortunate.
Chopped Salad - This is not your Canadian Grandma chopped salad. This is a full on onion assault on your taste buds. There are no leaves to this salad but it has cucumbers, (lots of) onions, parsley, tomatoes, chick peas, boiled egg, and nicely heated tahini. It was a nice light lunch for those who want a bold flavour. I just found it a bit too strong on the onion but that's just me. 3.5/5
Parallel Salad - A visually stunning salad with the vibrant raspberry pink beet tahini drizzled over a lush salad of kale, sweet potatoes, goat cheese, walnuts, and a bit of lentils. The citrus dressing on the leaves was a nice burst of light flavour to cut through the more richer tahini. Just a great vibrant light lunch salad. 4/5
Falafel - The star of the food dishes... honestly, really good. I've been on a major search in the GTA to find a falafel half as good as the ones I've had in Dubai. It's been a desperate search but Parallel has made some deliciously spiced and nicely crispy versions that reminds me of my time in UAE. The crunchy exterior gives way to a vibrant emerald green and deliciously spiced (is that garlic and cumin I detect?). This came fairly fresh and hot from the kitchen with a bit of mild creamy tahini. Very good. 4/5
Flat White - Highly acidic and barely drinkable. I dont think we made it half way through this cup. It was very sour as if the oils on the bean turned rancid a bit. It didn't make for a good way to end the meal. 2/5
I did read a 1 star review from the couple near us who had to leave empty handed because of the service screw ups. I believe they werent refunded everything they paid for no food either. It's unfortunate they took down that review as I don't know the full account but heard enough. Actually, there are a few 1 or 2 star reviews on this place that has gone missing all of a sudden. It's really quite weird.
I do want to say if they do improve the service, it would be a great casual lunch spot. With what I experienced, it was pretty terrible and I dont think I could in good conscious recommend this spot ... even with the best falafels I've found in Toronto so far. read more