After I wrote a bad review (April 2026) I was contacted by management. We had a good conversation and they adjusted the price I was charged. I very much appreciate their attentiveness and desire to correct the situation. I want to modify my earlier criticism to upgrade my rating from 1 star to 4 star. read more

Excellence and accountability and craftsmanship. Eli from Paragon delivered on all three. From the moment I called him on Sunday morning (waking him up through their 24 service number at 6:30am!) to the minute he finished the emergency lock service he was awesome. Respectful, polite, knowledgeable, skilled and most importantly, he fixed the issue and got us into one of the buildings we mange that we had a lock out in right away. Paragon is a top notch company (we are in the property management and construction business for 30+ years so that is a lot to say) and we appreciate Eli's efforts so much. He is a credit to their company and this is the second good experience with Paragon this week where they successfully handled the issues (intercom and locksmith departments) THANK YOU ELI AND THANK YOU PARAGON! read more

Paragon did the best they could to replace our door knob and lock, but the service took 2 months to complete and the replacement is a less than perfect match. read more

Terrific. Professional. Top notch knowledge and experience. Been making and copying keys here for 2 years. There is a 10% discount on Tuesday afternoons. Be sure to call first to confirm discount is current. read more

Very good customer service and quick follow through. Convenient location and nice atmosphere. Definitely recommend.

Ben was terrific. helpful and efficient. went above and beyond to explain and troubleshoot. great service. highly recommend.

I need to come on here to write about how great my experience with Paul from Paragon was. My lock broke somehow and Paul came over in hardly any time at all to fix it-he was professional and prompt even helped me out figuring out how to work out DMV!I really want to thank him for everything! I highly recommend Paragon and Paul for locksmith needs. read more

I have wanted to learn three skills since the time I was three -- magic, locks and photography. But having now aged ten times over, I have little if any progress to report on all but one. I thus found myself in the position of having to pay for my shortcoming last weekend, when I injudiciously locked myself out of my apartment, with no one else to blame for the act but my jetlag and being out of touch with apartment living, both as a result of my recent travels. Unfortunately for me, our multi-talented building super, who could reputably break in with some effort, was off at Sunday mass. I therefore walked over to the local hardware store in Tribeca, that apparently had a tie-up with Paragon. I was told that a dispatcher would call me in 30 minutes. As I waited for the call, my attempts at using a credit card to unlock the door proved futile, although they showed promise from time to time. The dispatcher called as promised and a young locksmith arrived. He had to drill a hole in the cylinder to break the lock. His services, together with a new cylinder, left me poorer by $160. Three stars awarded for their good service and reasonable weekend price. Two stars retracted for an apparent lack of creativity and for a cylinder with a somewhat mismatched shade from the rest of the lock. The only consolation is that by the time this happens again, I would have learned to break in by myself. read more

Paragon Security & Locksmith - Was drilling the only option?! - Keys & Locksmiths Near Me - New York, New York

My wife lost our keys to our apartment. Good thing I had a spare set but needed to get a new lock for peace of mind. I walked into Paragon and made an appointment for the next day. The owner and staff were courteous and professional. The show room was equally impressive. There was a minor glitch with the schedule but once I called for a status, Ron and Shir arrived within minutes. Both were Covid compliant, also courteous, and professional. Performed an amazing and thorough job of installing a new lock on an exceedingly difficult door. Paragon is my go-to from now on. Thank u Paragon! Highly recommend. FIVE STARS! read more

They answered right away with confirming their tech's ETA. He came within the 30 mins they said he would and the tech called me before his arrival. Just a little pricey but what can you do when you are locked out on a rainy night. read more

Absolutely wonderful! Was in and out in less than five minutes with two new keys. I was told my key type was also on the rare side and they had a wide variety of keys to duplicate. Shir was absolutely delightful with a positive and charismatic demeanor. If I had to duplicate a key again, I would definitely come back. read more

Sahar was great! She came promptly and gave me a new lock for my office door. It was a bit complicated, but she stuck with it and figured it out very well. read more

Came here to get some keys copied. Apparently they're open 24/7 and are in an area I used to go to a lot with my ex-husband. It was nice to create some new memories. Service was prompt and friendly. A good find to be sure. read more

Needed to make a copy of a key and it took them under 2 minutes. So quick and efficient and nice! Highly recommend

Came in here to get a mini-safe to use for traveling. It is adorable! (see attached). Also spoke with friendly operations director Zohar about my impending move to a new apartment in the spring...this time I'm looking for a ground floor pad and want to cover all the bases for safety. He was friendly and knowledgeable.....a helpful vibe going on in that place overall! read more

Paragon Security & Locksmith - my mini-safe! - Keys & Locksmiths Near Me - New York, New York

This place has everything you can possibly need regardig locks, alarms, home visits for security inspections and very cool gadgets. I'm traveling this week and was looking for something where I can store my valubles without having to worry. I found the perfect Master Lock "Mini safe" with a cord and combination lock. It fits my phone, passport, camera, jewelry and other important documents I might be carrying. I added some photos. I chose PINK but they have other colors. Very cool place with interesting gadgets. Definitely a lifesaver and I will be returning when I have security needs. They have tons of men working there ready to help. Great place to have nearby. read more

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I imagine it is the cost of doing business in New York City but they charge me $600 because I had a Multilock on the door. After I lost my keys I was locked out. The locksmith used a saw to cut away part of the top plate which essentially did nothing, to my eyes it looked like the crowbar the locksmith inserted between the door and the door jam is what actually opened the door. $200 quote on the phone, $600 in reality. read more

DO NOT USE THIS COMPANY IF YOU ARE LOCKED OUT OF YOUR APARTMENT. They will up-charge you and demand to drill out your lock. They charged exorbitant rates, constantly adding new hidden fees onto the bill. In total, to open a simple lock, Paragon charged $515! https://www.popalock.com/2020/11/10/i-think-i-was-the-victim-of-a-locksmith-scam-what-do-i-do-now/ read more

July 12th of last year i purchased locksmith services from Paragon Security & Locksmith. I am troubled to say my experience was very negative: They are inconsiderate of the neighborhood where they do business. While they performed the service for me, they parked their vehicle outside my residence, completely obstructing my access to my bike lane which is directly outside of my house, not to mention forcing other people, including old people and little kids, to swerve dangerously in to traffic, just because theyre too lazy to look for parking. And selfish enough to put someone else in danger to save themselves a couple seconds. Selfish people. read more

The lock on the front door of our coop broke Saturday morning. Shir of Paragon came immediately, fixed it quickly, explained everything, and was completely professional. He had to return later in the day to make a final adjustment and did so promptly with a smile. Wonderful service. Completely knowledgeable. read more

Shir did an incredible, quick job opening up my lock and made some great recommendations to improve our security going forward. He showed up right on time, literally to the minute, and was a pleasure to have here while completing his excellent work. Would recommend 100%! Thanks! read more

Good communication when discussing quotes, security needs, including on-site diagnosis. They were able to amend the original plan a few times and the tech got the work done pretty quickly installing and fixing 8 cameras and running new lines. Only negative is that they did not dispose of the extra material and packaging material they bought along. read more

I am very happy with Paragon! Siri was very patient and friendly and did an excellent job. I would recommend them to anyone!

I called and made a reservation for next day to change the cylinder of my door. The person on the phone confirmed that price is 145 fixed and I checked the price online as well. But when the guy came, he called for $370. Yes 370 for mere cylinder. Also, when I asked him what happened to 145 fixed cost, his response was my English was not good enough to understand what the person said or maybe he made a mistake. The more funny thing is he unscrewed the cylinder and emphasized the cylinder (found to be regular 1.5 inch cylinder) is very hard to find and even if I go to home depot, they are going to ask for my license as locksmith and ask me to buy them in bulk so almost impossible for me to do it. I told him to go home although he tried to settle the price down to 250 first and then 200. He got so mad that he left in silence but I felt like he was threatening me by saying I made him look stupid for having him talk to the manager on the phone to lower the price. However I think he thought I was a doormat because I found out that cylinder only costs 27 bucks at local locksmith and they never asked me for my license. At this moment I'm wondering if there's license for locksmith anyway. It took me maybe 3-5? mins at max to change the cylinder myself so screw you guys. I was willing to pay 145 plus tip for the guy but he missed the opportunity of making 150+ in three mints because of greed. I want to give them a 0 but 0 star is unavailable. Don't use this company. For your reference, the guy's phone number was from Whichita, Kansas. read more

Shoddy operation. Called them after hours to open a $35 hotel style safe mounted in my closet. Was very specific with the make and model and that the job required someone with strong conventional key lock picking abilities. They sent someone with very little experience in and insufficient tools - a bump key or vibrating lock pick was what was required. All this guy wanted to do was drill the lock and then sell me an expensive new safe and installation. I should have paid attention to all the other negative reviews and avoided. read more

The Technician was here for 10 minutes and charged me $135 for installation. ask for a flat rate for the install or you'll get hosed. i swear: movers and locksmiths... @#$%. I'll say no more. Good luck out there read more

I called and made a reservation for the next day and Barak showed up perfectly on-time. He was thorough and stuck to the pricing that was previously discussed over the phone. I had a few different issues of medium complexity and he was quickly able to solve all but one, which turned out to be of major complexity. Barak was knowledgeable, professional and friendly all qualities that I want in my locksmith. Paragon stands by their work, so that if your problems recur, they will come back at no charge. Over the years, they have earned my respect and trust and would never even consider using another company. read more

You're having a key emergency in the middle of the night on a Sunday- nice to know that you can call these guys. Now honestly, I didn't find these guys based on some random late night lockout sad story, but when I went there I thought it was pretty cool that all of the signs in the store say that they work 24-7. Nonetheless, my request was minor in comparison, but important to me. I needed to make copies of my keys. I'd been walking around with them in my pocket for a while when I finally decided to do it while passing by Paragon. 2 sets of 5 keys were completed in less than 10 minutes. I really want to say less than 5 minutes, but I wasn't quite watching the clock.. All I know is that it was quick, there was no wait, the guy that helped me was nice and efficient, and now I can finally give a spare copy of my keys to a friend so that I never have to call these guys at midnight to say that I'm locked out. read more

This review is only for the mini-safe since I didn't use any other service of theirs. I can say that the store looked well equipped though to help you with any lock/security needs and there were quite a few workers available to assist me. The mini-safe is pretty cool. It's a decent size so it can fit a bunch of credit cards, your passport, all your basic important belongings. I like that it comes with a locking cord so you can attach it to something as well. This would be a good thing to bring when you travel, especially out of the country so you can lock your passport up and leave it in the hotel. The lock itself is just a basic 4 # lock, and I had a little trouble opening mine at first, but overall it does the job. read more

I came here to get a new bike lock and they were easily able to help me select the appropriate choice. The customer service was friendly and quick. I was able to promptly get what I needed and was also informed of other products they had. I was especially impressed with their around the clock locksmith service and may that need arise, I'm glad I now have a place to turn to. The store was clean and inviting. I felt as though I had walked into the right place for my security needs as they had several lock options and quite a few employees available for assistance. The location is very convenient and I'm very happy with my bike lock. read more

Walked into Paragon in need of a bike lock and was able to get a heavy duty Kryptonite Kryptolock series 2. This is one serious lock as it works well with bicycles, scooters, and motorcycles. The staff was quick in providing service as I was in and out. Paragon Security and Locksmith offer other great services like making copies of keys and house inspection to see how secure you are. Make sure to pay them a visit when in need. read more

Paragon Security & Locksmith - The Kryptonite Kryptolock series 2. - Keys & Locksmiths Near Me - New York, New York

I had a hard job..a kryptonite bike lock. They gave a good try at trying to save to lock but had to break it. Very resourceful. Took longer than they thought and stuck to the quote, read more

Paragon's mini-storage locker has been a great tool for me for my globe-trotting, coffeehouse-attending ways (read: when I take a subway to Starbucks). It is tough, easy to use, and makes it impossible for people to steal my stuff. For the price-point, I'd rec' this and the other products to all my friends. As for the rest of the place, it seems to be very busy but very attentive. They provide a lot of services (ranging from home protection to walk-throughs), but the locale is cozy and nice despite the call center in the background. Take a chance and see how it goes! read more

If you're looking to changing your locks for a newer, more up to date lock, Paragon is the place to go. They have a variety of options that can help you feel more secure. They also duplicate keys in their office, which is right off the Christopher St. subway stop on the 1 line. They have specialized locks for bikes, computers, and other personal goods that you might have. read more

Stopped by here to get a handy mini-safe and was very pleased with my experience! This shop is located in the beautiful West Village and was a convenient, short walk from my building. The inside of store was clean and an assortment of keys, doorbells, and other home security devices were displayed on the walls. The staff was very friendly and efficient, making my trip a pleasant and short one. I love the mini-safe I picked up - it's bigger than I expected it would be and is able to fit documents, cards, cash, cellphone, and any other necessary values that you could normally store in a purse. I can imagine it being very useful for keeping important items when traveling, or maybe for storing nice jewelry at home. It has a foam padding on the inside that makes it safe to put fragile items into. And as a plus, the lock is really easy to set up and the product is overall easy to use. Looking forward to stopping by Paragon again if I have any other personal security needs! read more

My key snapped off in the lock last night. Within fifteen minutes of calling Paragon a locksmith was at my apartment. Shir was efficient, polite, masked for covid, and a pleasure to deal with. I highly recommend this firm. True professionals with an excellent customer service ethic! read more

In an attempt to be a bad a$$ biker chick, I am slowly collecting all the equipment needed to do so. Bike. Check. Lights. Check. Lock? Hmmm. A new one would be a good idea. I needed a hardcore bike lock that wasn't as cumbersome as the one I currently have which I think is better suited to secure a Mac Truck. I came by Paragon. They are located sublevel but have a great big old sign so you can't miss it. Inside is a bit confusing as someone else mentioned b/c it looks solely like an office instead of a store but when I spoke to the guy at the register he was very helpful and I got a Kryptonite lock within minutes. Prices are great and comparable to other shops. read more

No creepy locksmith guys at Paragon! Conveniently located on Christopher Street in the West Village, it is modern looking and offers a full selection of locks and alarm system. I came by simply to replace my bike lock that I lost during the hurricane. Great customer service - I came in, told the sales person what I needed and was in & out in less than 10 minutes. While I was there, a lady was waiting for her keys to be copied, another guy was shopping for an alarm system and I overheard how detail the technician was with explaining his choices. If I wasn't running late to meet my friends I would've inquired and learn about home alarm choices too, because I need one. At least now I know where to go and inquire. read more

I had a very pleasant experience at Paragon security. I found out I had to stay at work a little bit later than I had expected so would not be able to make it on time to pick up a safe that I had needed. They told me that it was fine and that if I knocked on the door, someone would still be there to let me in. Upon arriving, there sure enough were people still working in the store and so I was let in, asked how I was, and helped quickly and in a very friendly manner. I'm really excited to try out the safe next time I'm traveling. The store seemed like they are frequently busy but also extremely organized. All in all it was a really fast and pleasant experience. It seemed like they have been in business for a while so I'm sure that it's a professionally run and knowledgeable place to get anything done related to security. I would recommend it to anyone in the area and will be sure to return should I have any security-related needs myself. read more

When I somehow got my key stuck in my front door, Shir from Paragon came on a Sunday within 30 minutes and worked quickly to get me in. He was very knowledgable and professional. Would highly recommend! read more