1. Paragon Alarm Systems

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Jonesboro, GA

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Paragon Alarm Systems

5.0 (2 reviews)
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Updated 1 week ago

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Southern Acoustics & Alarms

Southern Acoustics & Alarms

(4 reviews)

They were recommended to us by neighbors that had good experiences with them…read more We had researched and researched which surround sound system we wanted to go with our smart TV.... after a while, system overload and you don't know which is the best... We had focused in on a Bose system, mainly for their name recognition, but the Southern Acoustics techs recommended the Sonos ARC system, with sound bar, surround and sub-woofer speakers... We are so glad we took their recommendation. A wireless system that sounds incredible. Their techs recommended a wall mount system over the fireplace, and they took care of all of the ordering. They gave us the option of ordering the equipment ourselves, which, in hindsight, I wish we had done because it took them quite a while to get the equipment in. We could have gone the same day to Best Buy and bought it ourselves for the same price. They were professional, prompt and very respectful and courteous. They installed and then tuned the wireless system to our room. Now here is the rub. They mistakenly installed the ARC sound bar upside down on the mantle just below the TV. It is understandable how that could happen since the SONOS name is attached to the front of the speaker, and it reads SONOS forward and backwards, so it looked right when it was upside down. We never had a clue that it was upside down. Now, fast forward two years later. We installed a Direct-TV dongle on the TV, and that is when we noticed the ARC being upside down. The ARC has Dolby ATMOS upward firing speakers, so the sound WAS being compromised. I called their office and explained. The techs were out the next day to correct and re-tune the system, no charge. Great company that stands by their work. Definitely recommend them.

We used NES for our home alarm needs and then again for home audio. Both times they were on time,…read moreprofessional and helpful. Their product knowledge is what impressed me most, though. You get the sense that they really enjoy what they do, unlike the box stores. I will definitely be using them again when it's time for some more fun gadgets, or just electrical work beyond my abilities.

Vivint

Vivint

(88 reviews)

Sorry for this late review but I have to give a shoutout to my installer today CJ Wilson the guy…read moreliterally waited on me to get up to install my system and literally made me feel comfortable letting him in my home after I grilled him but he handle the pressure perfect very young guy didn't expect a guy his age with such great customer service and patience he answered all my concerns with true concern for my home. Now I never give my friends or family number out but today I sent him 3 referrals if you see this CJ keep up the good work. And I'm sorry for your lost Sincerely

Another customer commented that "Vivint does not deserve one star..." Having done business with…read moreVivint, I would agree, but there are no zero-star ratings. Apparently, Vivint is only interested in getting homeowners to sign up. If you have a problem (and eventually you will), they don't show up. Last July, we were out of town when a severe storm knocked our doorbell and outdoor cameras offline. They are still offline. When I returned home, I followed the reset procedures 3 times without success. Next, I chatted with their AI chatbot, which seemed reluctant to switch me over to a human tech. We troubleshot for over an hour and still couldn't fix the problem. I requested a home visit then. But no one was dispatched. I sent an email to customer service on Sep 20, 2026, requesting a home visit. As of this writing, they have not responded. Don't just take my word for it; research the company's history on customer service before signing up with this company. And save your money. You can do better.

Paragon Alarm Systems - securitysystems - Updated October 2026

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