We loved the Paradisus Cancun Resort! The staff culture of this resort is 5 Star, and everyone made us feel welcome from the reception desk to the Timeshare presentation, bartenders, restaurant staff, Pool Staff, House keepers. We never felt like we were treated badly at all. Before we came we read all of the reviews to know what we were in for, and I have to let you know if you are like me, and read reviews, the food is amazing! Don't believe the bland comments. There are many restaurants to choose from and they're all great, including the buffet. Everyone is helpful getting you booked, excursions, dinner reservations, directions, taxi, room service, where is this, where is that, the staff is amazing! Check-in they offered us the royal service, which gives you access to the boring side of the resort for stuffy old people, 2 extra restaurants that looked snobby, and a small portion of the pool without kids. I would have only preferred the pool portion as I find that parents trying to teach their crying kids how to swim on my vacation is very tacky and needs to happen in a backyard somewhere, and not a resort. So the private pool would have been nice but not for an extra $45.00 per person, per day. Overall we chose to not upgrade to Royal service and didn't regret that decision at all. This resort is freaking awesome already and Royal service wasn't necessary in my view. As an RCI member we were given an owners suite and it was beautiful, the staff recognized us the whole trip as owners, based on our wrist band, and treated us as such. Even outside of the resort, in town and excursions the locals recognized us as Club Melia and it made us feel special. Paradisus carries a big weight in town even the shuttle driver took us back first, to get a bigger tip. FYI - Make sure you drink lots of water and electrolytes as my wife had heat exhaustion and almost had a stroke due to the heat and drinking alcohol with not enough water, drink lots of water & electrolytes. Pros - Drinks are not watered down, Food at all restaurants is great and over abundant, Staff bends over backwards for you, room A/C works great, resort is beautiful, Staff is very professional, everyone speaks English, beach is super clean, Ocean is not cold at all, pool towels are big and fluffy, timeshare presentation wasn't pushy and obnoxious, daily entertainment was good quality, housekeepers didn't steal money left out on accident, they kept our room very clean and nice. Cons - Hard to think of any but I have to be honest and subjective, Humidity, The only A/C in the resort is in your room & restaurants, The currency exchange (Dollar for Peso) is lower in the resort than on the streets, shops in the resort don't take dollars, the clothing gift shop ripped us off, energy drinks aren't included in the "all-Inclusive" read more

Had the BEST visit!!! Went for a bachelorette party and we were taken care of let me tell you! Amazing service, gorgeous hotel, great food! Loved this place can't wait to go back!! read more

Nice interior decorations at this hotel but wouldn't recommend it for several valid reasons. 1. Air conditioner in rooms is set, if you're hot, the AC only goes down to a set number and the room is still warm. 2. There's no cool air in the entire hotel. So you sweat outside in 95 degree weather and come into resort/ sauna. 3. Food sucks all over this site. The food is way below average. We were hungry the entire weekend. 4. Pool is very cold. Barely saw anyone in them. 5. Three restaurants were closed for remodeling. You won't find out until you arrive. 6. The hotel is a maze, multiple stairs all over the place that makes it exhausting. If you want to relax and eat well don't pick this place. 7. Not kid friendly. read more

This was a great resort. We spent the extra money for the royal service option and it was money well spent. Our butler Rosanna was great, as well as the other staff that we encountered during our trip. The food was so so, nothing spectacular but there are several options so we were not disappointed. The resort was clean and smells amazing... Like lavender and green tea every where you turn. The Bali beds are a must and included if you choose the Royal service option. Spa services are great, do yourself a favor and treat yourself while you are there. I would give this place 5 stars but we were locked out of our room each day for some reason so that was a pain. Overall, I would stay here again. read more

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We choose this time and location due to the desire to travel with friends who are owners. Our reservation was for a King room on the ocean side. When we checked in there weren't any king rooms available. After seeing a few options we opted to keep our room and have the beds put together. The first two nights were wonderful. On the 3rd day a group of 600 conference attendees arrived. During lunch the entire group came into the buffet at the same time and took over the restaurant. They removed plates from tables that were occupied in order to be able to be seated. Granted this wasn't their problem as the hotel and the conference planner should have had the fore-site to accommodate the attendees while avoiding interruption for the hotel guests. The conference attendees were rude and pushed hotel guests out of the way in order to get their food first. we decided to let this go and move on. However that evening, the Red Lounge which stays open until 2:00 AM stepped it up a notch to entertain the attendees. As mentioned before we had no issues the first two nights despite being in building 3 which is where the clubs are located. The first night that the attendees were present the DJ turned it up and the attendees were so disruptive that we complained. The manager on duty, Alejandro chose to do nothing despite the fact that the concierge admitted that they were trying to get the music turned down and the security guard said it was out of control. Alejandro was rude and dismissive to us as we are females The following morning we were moved to an "owner" building and given bracelets which allowed us to go to the adults only portion of the resort. The front desk admitted the situation was handled poorly. This would have been great but our travel companions/owners did not have the same privileges so we did not partake in the benefits (with the exception of being moved to a more quiet building. Thinking that all the inconvenience was behind us we went about our way meeting other guests/owners and enjoying the resort. One challenge is tipping all the wait staff and we were running out of pesos. I had previously gone to the concierge and converted dollars to pesos. Knowing that the staff appreciate american dollars I went to concierge and attempted to break $20.00 bills into smaller amounts to tip the staff. I was informed that I needed to check with the bellhop or bar staff. the bellhop didn't have enough so I asked front desk to again convert dollars to pesos. I was informed by Guadalupe that i would need to go downstairs in order to do so. Mind you we had already done it at the desk as had our friends. In my frustration I returned to Bana where we were eating dinner and the manager noticing my frustration immediately was able to get me smaller american dollars. The next day I went to the front desk and brought the situation to their attention. The day manager was out ill so they said they would take it up with her the next day and let me know what the plan was. Today (Friday) we went to the front desk and after several go rounds with Margarita were informed that because we signed off for an upgrade on the noise level that nothing more would be done. We were also informed that they were having trouble with the front desk staff and that the general manager was addressing it. Neither the manager nor the general manager contacted us nor have they made any efforts to address the situation. I was a previous owner at ME Cabo and can tell you that I would not recommend the resort to anyone until the management and front desk staff get their stuff in order and figure out that customer service means putting the customer first. Before any nay sayers respond, this is my 7th stay at a Melia resort, I paid full price, and have confirmed with the owners we are traveling with as well as the ones we have met that this is not appropriate. read more

We visited Paradisus recently for a little getaway. We stayed here before when it was the Gran Melia. We were greeted warmly by the staff and lead into their check in area which was comfortable and relaxing and away from the main lobby. We were then taken to our room by a nice, friendly young woman who took us to our room. Our room was ocean front and the view of the ocean was beautiful. The food was wonderful and they offered many menu selections for breakfast, lunch and dinner. The waiters were all pleasant and excellent. We tipped them despite the 18% tip included in the package. This is not the place to go if you are on a diet - I guarantee you will gain weight with all of the great food and drinks. The outddoor staff were great too. Give them a daily tip for bringing you drinks as you bask in the sun and they will not forget you. They all work very hard too for their pay. Sergio the manager was top notch. My wife forgot her phone in our room and he sent it to us via UPS. He also listened to us one morning when a drunk guest from a large conference was trying to get into our room at 3:00 am. Pros: Great food, Sergio the manager, the staff. The view and the pool. Sergio sending us our phone! Cons: the very large gathering of conference attendees who appeard to arrive already intoxicated. Many of them were kicked out of the hotel for their behavior. Being aroused from sleep at 3:00 am by a drunk stranger trying to enter your room (although security handled the situation well). Also, most importantly to me was the chef making pasta dishes the night we arrived who had a bad attitude like he didn't care to be at work or to have a job. read more

We just checked in and immediately regret our decision. I wish Hyatt Ziva was available for a quick book but it's too late to change. (We stayed there last year and doesn't compare) Strongly advise going elsewhere with the money you spend. Juan (front desk "manager") and Rosi at the front office didn't even greet us with a smile or look at us. We had booked a king room with ocean view and they first said it wasn't available for another hour when our Check in time was suppose to be 3 and we got there at 5. Then she goes somewhere and comes back and says it's actually not available at all... Then they're like it's not going to be available til tomorrow. I don't understand this if we've made reservationsssssss- can someone explain????!!! Then we get to our room without assistance whereas Hyatt ziva or anywhere else usually has a bellboy and even offer you drinks. Our room is a flashback to the 80's (minibar isn't even stocked) with a corner view of the ocean. Oh we have "towel cards" for every time we need towels and if we lose these cards we have to pay for a replacement. I mean I could literally go on and on about how awful it is and how much we wish we booked elsewhere. Shower head was broken, Bathroom had leaks everywhere. They never replaced our hotel room towels for some reason? I had to call every single day to get new ones which was bizarre. Im gonna keep it short. My main issue is people like my family work hard everyday- we plan these vacations to look forward to something. These are suppose to be precious vacation time that we work hard for and rightfully deserve. We're not rude, snobby or inconsiderate people and I expect the same in return when I'm on vacation. It's a big letdown and I hope you other vacationers have better luck! Cheers- read more

Hotel is located on a beautiful beach (that somewhat cluttered with a row of seaweed). Everything is well organized, from check-in to check-out. Someone meets you at the door, grabs your bags, walks you to the concierge for check-in. They wait for you to finish your check-in (at which point if you didn't get the VIP service, the concierge will try and convince you to upgrade), and then flip though the hotel's brochures with you, showing you were to eat, where to swim, and most importantly (**sarcasm**) where to go for a time-share meeting. The meeting will be mentioned multiple times throughout your stay, especially until you get a little bit of a tan to look like you've been there for a while and you have either already attended one or refused enough times to make a habit out of it. The organization of the hotel will remind you of a prison. When you drive in (car, shuttle bus, tour, etc), they will ask for the names/room numbers of everyone and document the number of people entering. When you leave, they'll document who's leaving and who's going where. You cannot help it if you're being driven, all drivers are very used to the well oiled practice and provide the information without any qualms. If you try to leave the premises on foot without giving them your destination, they will stop you at the door and interrogate you until you either give up and tell them where you're going or they get tired of trying to run after you to stop you (they are not allowed to touch you, so just keep walking away). Shudder to think you say you are leaving for a time-share lecture to a different hotel, I think they will tackle you to the ground, chain you and only release you when it's time to check-out. The Expedia travel agents are very friendly, well organized, and run a mean transportation scheme. Getting from point A to point B couldn't be easier. If a driver's running late (rare), they'll call them to make sure they're on the way. The excursions are pricey, but if you book two, they'll give you a discount. They are not pushy at all, they'll make good recommendations based on what you ask them, and may provide some alternatives. The food is good. The buffet's menu does not change, but there is a large variety of different foods to choose from, so that you don't have to eat the same thing every day even though it is available. The service is exceptional. Waiters are friendly, chatty and really care. The restaurants for dinner are good and provide different kinds of food. Vento restaurant serves Spanish tapas, portions are very small, but very yummy, and you can order as many as you want. Bana has sushi, not great, but good enough. Market Grill turns into a Brazilian steak-house for dinner - meat is good, salads/appetizers are okay. La Perla serves okay burgers for lunch and turns into a pool-side restaurant with an American menu for dinner. And Naos is your to-go to place - that's the buffet that is open almost all hours and does't need a reservation. There is no jacuzzi, but the infinity pools are clean and warm. The straw huts provide great protection from the sun and if you splurge and get a Cabana bed, you get fast personalized service all day and get to relax on a nice mattress. People reserve lounge chairs very early in the morning by placing hotel's towels on them. The good thing here is that no one steals your towel (which is common in most other hotels). The pool bar provides nice refreshing drinks (which are slightly watered-down version, but it may be great if you drink non-stop, like people seem to do at all-inclusive resorts). The entertainment by the pool is very limited. There is pool side dancing/aerobics for half an hour and a 10 minute game of throwing a football. The rest of the time just get your drinks refilled. The gift shop isn't very large but it is overpriced - a can of sunscreen is $30 US. If you forget something at home, the stay will be much pricier than originally expected. They do not accept US dollars, but okay with credit cards. The nightly entertainment is very sub-par. Not only do they not have a formal stage and seats to accommodate the number of people that want to attend (shows take place in a bar/lounge on a dance floor in front of a few couches and tables, with more than half of the guests unable to see anything because their tables are on the wrong side of the DJ station), but the quality of the shows is very amateur. The hotel provides free wifi, however, the signal is so weak that the only place where you are really able to use your device is by the check-in counter and certain "lucky" spots by the pool. The signal is so week that even simply checking email becomes a hassle. In general, the stay was good. People are friendly and accommodating, the food is plentiful and different, the beach is clean and warm. I would consider coming back here if they improve entertainment and relax about forcing guests to go to the time-share lecture read more

So I would have to say I was really expecting much more from this location. The best thing about this place is the lobby. It is quite beautiful BUT then you start to endure the lack of air conditioning! In the evenings it is very warm in the lobby and in the restaurants connected to the lobby. This needs to be fixed. We traveled with a few other families and one room the air conditioning leaked and the other room the AC didn't work. This to me in unacceptable! Also, you need reservations to restaurants that are 25% full. The food is mediocre at best. It isn't horrible but not really too good either. Actually we just walked out of of Blue Agave because the service was soooo horrible. We vacation in Mexico twice a year and know that service is slower than the states but this service was just plain BAD. Also, the entertainment is seriously lacking. Our kids had their friends to hang out with but asked why this location didn't have activities or entertainment. Also, you can't get a latte on the property. The kicker is they have a machine but it is in a bar that doesn't open until 4. When I requested a latte they said the machine was out of order. Our room was clean but we had a patio with no patio furniture. I read this in the reviews but still find it odd to have so much space and no furniture to make it useful. Save your money and book some place else. read more

Paradisus - The best thing about this hotel - Hotels Near Me - Cancún, ROO

First time to Cancun-business trip. Hotel was nice, closer to airport, right on the beach. Good amenities, plenty to do. A number of decent restaurants, nothing spectacular, but good food. This is an all inclusive resort so it was nice not having to sign an invoice or pay a bill. PROS: good location, nice beach amenities, great staff and grounds. Good food. CONS: The rooms could use a refresh, old, uncomfortable furniture, fixtures and beds. read more

My daughters (20 & 22 yrs) just returned from this lovely resort. I've been to Mexico six times, four times in Cancun and twice in Riviera Maya. We opted for the Royal Service at Paradisus Cancun and were so happy we did. Having the extra ammenities and superb service added to the perfection of this trip. We were well taken care of in the private concierge for the Royal Service Suites by Leticia and her supervisor Natalie. Our private butler, Hector was wonderful and was always available to answer questions and arrange things for us. We befriended a wonderful Server at our private pool named Francisco Terrazas. We liked Francisco so much that we asked for him exclusively each day. The last day he was assigned to the beach so we had Geraldo as a server, he also was very good. If I was returning I would absolutely request Francisco. His service MADE our vacation so wonderful. His humor, good attitude and his attention to detail was over the top. I urge anyone who does the Royal Service to request Francisco's section. We were sad to say goodbye to him. We had so much fun thanks to him! As far as the restuarants, I thought they were all very good, service was excellent. The one exception was Vento, this was our least favorite. The server could not understand english well and totally messed up our orders. The food was mediocre at best. Since we went to all the other restaurants by this time we were so disappointed. We LOVED Bana, it was so delicious and the food was fresh and inviting. Our servers were wonderful. La Palapa, the Royal Service only restaurant by the pool was awesome for lunch and the cook there had no problem accommodating special requests! Lunch served each day to our bali bed was so good! The menu was perfect for eating pool/beachside. The drinks/liquor was all top shelf which I appreciated. The drinks that you received were perfectly made and actually had liquor in them unlike some other resorts I have been to. My daughter is a blogger for an online magazine and also has her own website where she fully reviewed all the staff and property in detail. You can find her review on Paradisus Cancun by going to www.humpsandpumps.com, she was not paid by the resort to review their property. We stayed there in November 2014. read more

I actually really enjoyed my stay here. I stayed here for 2 days and here's how it went down: Check in was soooooooooo long it took maybe an hour to check in which is ridiculous and they should work on making checking in more efficient! After check in, we headed to our hotel room and it had a beautiful view, the suite wasn't that nice there was a king sized bed and Thiery mugler shampoo and all but the room could've looked a lot better. Aside from that, the inside of the hotel is BEAUTIFUL. Vines drape down from everywhere and the hotel is so tall and huge there are actually 6 pyramid thingies and each of them have a lot of suites. The food and drinks were all-inclusive. The drinks were amazing, the food is good but could be better, and there's a lot of entertainment too which is awesome. There's a club at night which I had a decent time at. The pools are my favorite part they are huge and the beach is right behind it. Your jaw will drop when you see the view of the beach... it's simply amazing. Overall, I had an amazing time here and would love to come here again! read more

Had a wonderful experience here. The staff was super friendly and super attentive. We paid for the butler service, which was a nice extra and having the private pool and beach area was well worth the extra money. The private pool/beach area was quiet and peaceful and we never had a problem getting a bed by the beach/pool. We stayed 5 days and just booked another trip back there. I've traveled to Cancun about 9x's and this is by far the nicest resort. For me, I wouldn't bother going anywhere else. Money well spent read more

Beautiful hotel my friends stayed at but a bunch of assholes that work there. We wanted to look around and see if we wanted a day pass and they wouldn't let us. My husband cut his finger and they wouldn't give him a band aid. Bad rude service. read more

As a return Paradisus/Club Melia member, I was pretty underwhelmed by the experience at this resort. Although the hotel was clean, it looks a bit nicer in pictures. Additionally, while the staff was nice, the service was pretty average, and not what we have been used to in the past. Ultimately, many of the average ratings and reviews found on the internet for this resort are fairly up to par. We roomed in the main building - building three - which was noisy. Our room wound up being infested with small flying insects that were beyond annoying. Further, there were countless times that we dialed service numbers to make reservations, only to have them ring without answer or be put on hold for over ten minutes, and call back to find that all restaurants were booked. By the third night we completely gave up and looked up places to go/dine on our own. That was also a task, as the Wi-Fi here was extremely shotty and worked mainly in the lobby or outside by the pool and beach areas. When we actually were able to get in contact with people for service, we were constantly repeating ourselves, not due to language barriers, but due to lack of attention. At the end of the day, it was nice to get away, but this particular resort experience wasn't worth it. Having been to Melia resorts as both regular guests and royal service guests, we know what the experience could be - they've gone from amazing to outstanding. Those who say paying for royal service at this resort changes everything must not have been to some of the other Melia properties. read more

I want to give negative stars if I could! I was searching for a brunch place on yelp and Naos popped up as first on the list. So we drove there and found out this is an all inclusive hotel. One of the help desk people suggested to attend a 90 minute hotel information tour that includes a free breakfast. So that's what we did. We have a 1 year old toddler who was demanding for food at the moment. Breakfast was closing at Naos, so we quickly grabbed some food next door. I had very little food, because I was feeding and watching my toddler. The sales guy wanted to move quickly to the tour, so we rushed through breakfast. At that moment we realized this was a very bad choice! However nobody told us this tour was 3 hours long and it was not a good time for breakfast or lunch! All we wanted was a quick tour and enough food. Food tasted bad and dated by the way. It made my little one sick and he had a diarrhea from it!! The sales person was pushing us to buy their membership, another surprise! We thought this was a tour of the hotel, maybe next time we can come here for a vacation. Guess what? We would never ever choose your hotel or hotel chains in the future!!!! Worst hospitality ever!! I don't feel welcomed, why should I spend money and time with these people for the entire morning?!!!! Your tiny suites are not as half good as the one we chose, you don't even have ocean front, free standing vilas!! Lol...five stars? Are you kidding? All inclusive? I don't think I want to eat out dated food and make my family sick! We asked several times that we want to leave, but they always have something to say! Baby needs nap, baby is sick, I have poops on my dress...they didn't even ask if we are ok. They kept us there for 3 hours, asking for money!!! At the end, they sales person asked if we were offered some day passes to use for doing this. I said no. We asked the manager, he was very reluctant to give us anything. We walked away with only a thought of avoid this hotel and any of its chains in the future!!!!!! Never return!!!! Run!!!!! read more

This hotel was a great place to relax and kick back. The staff was attentive and nice. Food and drinks were great. It was a little hard to get reservations at the restaurants for dinner and since most of the restaurants require reservations, we didn't get to try all that we wanted to. You can only make reservations the day of and the reservation start period is 7:30am so we were still sleeping and missed the slots. The pools were beautiful and we really enjoyed the swim up bar. The beach is so relaxing and the wait staff was readily available. Not much of a night life but we didn't mind much. We had to go down to the beach early to get chairs and an umbrella and sometimes had difficulty getting seats. Highly recommend traveling to Isla de Mujeres for day trip. Overall it was a great stay in Cancun. read more

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Great resort, specialty restaurants were great. I would not recommend the buffet style restaurant. Food was bland but you can get a quick meal there. Alcohol through the resort is crazy. Beach is awesome and the beach water/waitresses are amazing. Rooms were decent.. a little dated but not like some of the other places I have seen. Oh, and I got my money's worth at the bar ;-) Andres kept em' coming!! read more

Under no circumstance should you stay at this hotel. I have been staying at all inclusive hotels for years and this is the absolute worst experience I have ever had. Majority of the people working there are rude and careless. It seems that most of them are unhappy to be there. We had do deal with their attitude throughout our entire trip. If you want to go somewhere you can relax and enjoy yourself this is NOT the place. The food is horrible. Both the restaurants and the buffet have low quality food. The room service menu is minimal and always had only half the menu available. It took about an hour to get the food so it was always cold. There is a club that plays music from 10pm to 2am every single night. So if you are staying in the main building you won't be getting any sleep. There is loud music and loud people roaming the hotel every single night. No one at the front desk told us this when we checked in and would not change our room when we complained about the noise. It's sad that such a beautiful hotel is so poorly unkept and managed. Do not stay here. Save your money and choose another all inclusive hotel that actually cares about its guests! read more

This resort has fantastic service. Everything is done fast and to your pleasure. However I would say that the restaurants and the food are very Disappointing. I feel their excellent service is to make up for the fact that they serve cheap, easy to make food that isn't very flavorful. All the restaurants get all their food from the exact same source so their isn't much Variety as you can tell if you go to all the restaurants like I did. Admittedly some food was good here and there but overall not very good. Alcohol was plentiful though which was appreciated. read more

This is an extraordinary resort. 5 pyramids - #5 is The " Royal Service" - costs a little more but is AWESOME - a personal butler books dinner for you each evening - it is adults only - a private pool and a private beach section (great beach, sand, turquoise sea) all with fantastic service. Management must have a great training program. All inclusive - the food is good, some of the 9 restaurants are better than others, we liked Vento - for about $100 / person Tempo is white glove/silver service and is a delight and worth every peso. Royal Service gets you premium liquor and a better selection of beers/wines. We spent most of our days at the beach/pool - Marcus and Jose looked after us SO well. Our waiters, Hector, Joel & Victor at La Palappa (poolside) are excellent - great food / breakfasts/grilled shrimp for lunch - best place to be with a good book. We had such a good experience that less than 24 hours after getting home we booked to go again in a few weeks, this time for 2 weeks. We can see ourselves going back MANY more times. read more

Summary - Great pool, beautiful beach, helpful waiters, very nice hotel rooms. Poor quality food, aggressive and annoying sales people: be prepared for a stay in a comfortable and well appointed room and for a relaxing time at the pool and beach, but also be firm at managing and walking away from the sales pitches people will constantly be giving you and brace yourself for bland and poorly cooked food that should be considered unacceptable for a resort of this quality. We stayed at the Paradisus for 5 nights, overall we had a good stay. We upgraded to an ocean view room for $50 extra per night and thought it was totally worth it. We declined an upgrade to Royal Service since we didn't think we would use it and didn't want to spend time in the quiet adults-only section of the pool. There are many pros and cons to our experience, here are the most important ones: Pros: - Hotel aesthetics and decor: the hotel is designed nicely for a massive resort hotel and the decor is pleasing. The garden and koi ponds in the atrium are a plus as are the amounts of natural sunlight in the hotel. - Room comfort and quality: the room was updated, clean, had a great A/C, excellent bathroom, and an amazing view with a very private balcony. The bed was comfortable and the drinks/waters we took from the refrigerator were replaced daily. - Pool and Beach: the pool(s) are great. They were never too crowded, have a swim up bar that we can easily access, and are clean. There is a shortage of pool chairs, so get to the pool early if you can OR reserve a Bali bed. We chose to reserve a Bali bed each day and it's worth it to have some private space, waiter service, and guaranteed shade. Beware that they will try to get you to pay for bottle service, a seafood platter, and snacks for $175 for the day. You can opt for just the Bali bed and a bottle of Prosecco for $60. The beach in front of the resort was kept very clean and was raked daily. There were usually plenty of beach chairs available. - Hotel Staff: the wait staff were friendly, eager to help, and very attentive to our needs. Their responsiveness to our needs and requests made a big difference in our stay. The front desk staff was mediocre and slow during check in and wouldn't give us answers to question we had and continuously decided to defer us to "guest services" (aka, pushy sales people who did at times provide helpful information). Cons: - Food: this is by far our biggest complaint. This resort is a culinary mess! The food was absolutely terrible and the blandest stuff on earth. It's like it was made for a person whose palate requires zero flavor, zero seasoning, and no spice. The Naos Restaurant buffet had a lot of poor quality selections that were obviously not fresh, had obviously been sitting out all day, and were from reused pieces of leftovers from prior meals or the prior day(s). It was a challenge to make a reservation at any of the specialty restaurants and it could only be done prior to 5pm on the same day by calling from your hotel room. While they claimed that they were nearly booked solid and they had only limited availability at many of the restaurants, we noticed that they were only about half full. A few that I'm going to call out: - Restaurant Blue Agave: tacos were very average and somewhat flavorless, I've had better at countless places in the United States. -Restaurant Fuego: they claim to be a restaurant that has spicy Latin American cuisine, but each of our dishes was mild with no heat and little to no seasoning. - Restaurant Enso: almost none of their main dishes on the menu were what they claimed to be (for instance, spicy Pad Thai does not consist of Italian linguine noodles mixed with a few vegetables and peanuts in a flavorless brown broth). That wait staff was great here and picked out a super bottle of wine for us, so that made up for the horribly misleading/false menu. - Aggressive and Annoying Sales People: everyone from the people handing out beach towels and info on extra activities, to the guest services concierge rep, to the front desk staff is focused on a hard upsell. They are persistent to the point where they are annoying and offensive. Be blunt and do not let the "guest services" rep badger you, walk away. Overall it was a pleasurable and worthwhile trip and we had a great time. I simply warn future Paradisus visitors to be blunt with the sales/service folks and not to engage in conversation with them. Also, don't expect a culinary adventure. It's a place that's great for those who looking for a comfortable and relaxing beach visit. read more

Had an amazing vacation! We were treated like royally! This was our 3rd year back and cannot wait to go again next year!! I have no idea how people are complaining about anything in regards to this hotel. Ate at every restaurant with great food and great service from everyone we encountered. If we had questions about anything and the person we asked didn't have an answer they would get someone else to answer our questions. Got an HOLA from everyone we encountered. Karina at Cocos bar went above and beyond for us and remembered us from our previous trips there, Manuel at the main pool (CoCos area) never let our drinks go empty or go without food and gave us the best poolside service anyone could wish for. Our Butler George went above and beyond to make our birthdays and our trip one we will never forget!! Just an FYI, the staff works long hard days mostly in the heat under sweltering unforgiving sun and dealing with some very entitled feeling people and they do it 6 days a week some 10-12 hours a day and most for 20.00 a day!! YES it is an all inclusive resort BUT even a dollar tip means the world to them!! We tipped everyone who waited on us and cleaned our room and the thanks and appreciation was overwhelming. We all know how good it feels to be appreciated so please remember that next time you go to this resort or any resort, they are people just like you and me, most have never been outside of Mexico. If you give respect and appreciation you most certainly get it back, be kind to others....the world needs more of it PS...as for the seaweed on the beach, yes this year there was a lot of it because of the weather pattern (last 2 years NO seaweed on beach) and as we all know we nor they can control that and yes they send out a truck every morning to help clear it out and also staff during the day but this year it was very hard to stay on top of it so just walk over it and enjoy the beautiful warm turquoise water read more

We started off waiting for an extended period of time after our check-in time because the room was not ready. When we finally arrived to the room some of the pillowcases and sheets were dirty and clearly have not been changed. We informed housekeeping on the floor had them change out the soiled linens. We had a mini fridge in the room. I opened it to get a bottle of water and it was warm. The fridge was plugged in, but not working. We called the front desk to notify and they said someone would be up in a few minutes. The maintenance man did not come until about 3 hours later. I called to make a reservation at a restaurant for the following day. Only one place had availability to make a reservation. When we arrived there the hostess could not find my name on the list. It took some convincing and we were finally seated. The whole hotel has NO air conditioning in the atrium or hallways. The restaurant was in the center of the hotel and everyone was hot and uncomfortable. We were literally sweating and did not even feel comfortable to eat. The next morning I was woken up to a sound of dripping water. I investigated the sound and found water to be dripping from the bathroom ceiling. I called the front desk. I was shocked that they sent someone up and they were unable to fix it and did not move our room. I asked the manager to please relocate us since the floor was very slippery and my girlfriend already fell. I feel this property has potential, but the management is terrible and leaves their customers unsatisfied. I cannot believe the property does not even have air conditioning in the common areas. I would not return to this hotel again. Very disappointed. When we left we reported and even took pictures of our concerns, and not even an apology was received. As a corporate travel agent who has many clients travel to the area, I will not be recommending your property in the near future. I had hoped very much to have a pleasurable experience and was very let down. read more

Excellent hotel. The staff were amazing. TURQUOISE waters. Excellent service. Food was delicious. Love this hotel.

If I could give this place 0 stars, that would still be too many!! This place has nothing to do past 4 o'clock, and even though it's beautiful, is exclusively for people over the age of 60! If you are considering bringing your teenagers/kids here for spring break, I would beg you to reconsider, for their sake. The entire resort is excluding people who haven't payed extra for a butler, teenagers and young adults, and has the worst food I have ever tasted. Their pizza genuinely tastes like play dough. Even though you have to pay for an all-inclusive stay, it's a $5 room service charge, which adds up when there's nothing to do outside of your room past the crack of dawn. I'm very disappointed in my stay, and would not recommend this "resort" to anyone but my grandmother. read more

Stayed there in 2013. Loved it so went back big mistake! Stayed 6 nights 3 out of the 6 I was awaken by drilling and hammering that was at 4am the other 2 times was 6am the cleaning staff were going around collecting room service silverware and platters. I went down stairs to discuss with concierge after the 2nd time. I was made to feel like a liar! The person behind the desk Alejandro was condescending and practically called me a liar no services or remodeling is preformed before 9am. So the next time it happened it was 6am I got out of bed and took a picture showed it to front desk still no resolution and was made to feel like an inconvenience and a nuisance. At this point I just wanted to leave it was a horrible experience one does not go on vacation to get startled out of bed at dawn 3 times out of 6 . After I returned home I emailed a Anelica (quality manager) she told me that never happened! And that a manager came up with me to check on the noise and there was nothing going on!!! She and who ever told her that is not being truthful .. Never again!! read more

Paradisus - Hotels Near Me - Cancún, ROO

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We had a great time at this resort! The employees are so hard working. The room was huge and spotless. The pyramid did give a sorta strange shalt to the room however we were never really in the room so no biggie to us. The restaurants excellent! Service was good. Highly entertaining! Loved the cold rags we get when we arrived after a sweaty day! I loved all the restaurants at the hotel except for the Japenese. I think they must have been having an off night when we went though. There are a few ways this resort can improve: 1. The atrium makes the hotel very humid. Ahh Sweating bullets! 2. The cabanas were only for the "Melia Club". I would have loved an opportunity to sit in them for $400. a night. 3. The reason why this review is a three star and not a four star caan be blamed on the woman in check out at front desk.. Our vacation was fabulous until we found a cell phone on the beach. I didn't want to leave it there so I brought to front desk. When arriving they said we would need to bring back in the morning because lost and found was closed. My husband and eight year old brought the phone back in the morning and were able to turn it into lost and found. A few days later when checking out the lady who checked us out accused us of keeping the phone, she then was talking to security and telling us she didn't believe that we turned it in because only her and another girl were working when we turned it in. She at that point told us she would be reviewing the cameras. We encouraged her to do just that however were quite offended that she kept dragging it out. When getting to the airport we also had problems there boarding and I am not sure if she called the airport but it seamed like she had. Not exactly what you want to be going through in another country and especially Mexico! It was upsetting and nerve racking. I learned my lesson that if I ever were to see anthers belongings in another country its probably best to leave it. I think the idea should be that we should be innocent until found guilty but this is mexico and it is more like you are guilty until you prove your innocent! read more

We just had a girls trip at the Paradisus for the weekend. We had the absolute best service from Joel Dejesos-Rojano at La Palapa. He is so attentive, friendly and helpful. We had the best brunch and time at the beach in the Royal Service section when we were waited on by Joel. He's the best!!!! We would recommend Joel to anyone! Thank you Joel for making our stay so relaxing and awesome! read more

we recently stayed at this hotel for the march break...based on our overall experience i will give this resort a four star rating...the biggest plus was the service...we mostly travel to usa, canada or europe...the service we got in cancun was way better than what u get in other places...non pretentious and ever present...all the staff was very helpful...our flight came in early in the morning...but they checked us in early without any extra charge....the food has lot of variety...however the food taste was compromissed...we liked the dinner at mole the best...kids loved the pool area and beach...the building and furniture need upgrading...overall i will recommend this hotel for families.... read more

Paradisus - beautiful beach - Hotels Near Me - Cancún, ROO

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They keep getting worse. 3 years ago they were really good and now, they closed half of the restaurants for renovations and didn't inform the guests, food variety is poor. Customer service is EXTREMELY bad! We arrived at 7am, I formed the reception, were told to wait. We came again at 10am and we told that our room will be on the 3rd floor, and, as newlyweds we will receive some kind of a gift. Came again at 4pm to check in and they didn't have a room for us.... can you imagine?! The system was SO bad, they forgot about us and gave our room to someone else! They ended up giving us a ground floor suit with the view of a parking lot... I immediately went to complain and got a very rude answer "well your room is more expensive than what you paid". Receptionist was clearly unhappy when I stated that I paid for the view and not for the size, then she said that hotel is full and we have to stay in that room.... horrible! We got a new room with the view (what I paid for!!) on the next day. The new room is next to an elevator and the entry door is... well, let's say it has holes big enough to disturb privacy. Not even starting on the noise-proof "features". We can hear every sound from the hall. They turn on music inside the hotel very loudly up until 11-12am. If you want sleep- bring earplugs. So far, we had a horrible experience. Can't wait to check out and never come back. read more

We just came back from spending 6 nights here in tower 3: The good: - the resort is beautiful inside and out. Very well maintained. The ambience is great with the flower walls in all towers. The pools were clean and nice and the beach area was great as well. Not so good: - they really need to turn down that incense they have going inside. I didn't notice it so much in other towers but it was very strong in tower 3 at times I got a headache. - their reservation system is horrible for restaurants. They only allow u to make reservation for same day and next day but not beyond that. We stayed for 6 nights and would have liked to book it at one shot for all the days at all restaurants. The staff at restaurants needs to be more friendly with families with kids. Also some days, all restaurants can get completely booked. So you r left at buffet which can get old fast. - the room service was so-so. My q tips and makeup wipes were not replenished after the first day. The towels were not always adequate and need to provide small towels as well. - the acoustics in tower 3 were horrible with respect to night time entertainment. We heard everything very loudly in our room till around maybe atleast 10pm. They need to find a way to change that. So people can enjoy the quiet. read more

The most beautiful All inclusive resort we have been to and worth every penny. It really is heaven on earth. The grounds, the staff, the rooms, the restaurants and so on. Everything was so beautiful and so perfect. The food variety and all the choices that we had was so great. We had the best time and will absouloutly go back there again. read more

The hotel itself is great, I previously had it at a 5 Star rating, but then the facts were painted differently. Within 24hrs of arrival, we signed a Service Agreement for Room Upgrades at any resort as part of Club Meliá. Everything we were told were lies!!! Sales person Adrian, and his Portuguese Manager named Artur, compiled lies, withheld disclosures, and ultimately scammed us. They make everything they do as complicated as they can so it takes you a bit to figure out how bad you got taken advantage. Even after attempting to cancel within 24hrs, it's your words against this "Network". We're in the process of filing with the BBB. Google Club Meliá scams, it's pure deception!!! read more

This is a fantastic resort! It is very hard to pick a hotel based on pics because so many are deceiving but the pics of this place are spot on. The hotel itself is beautiful, very upscale but still welcoming. There are restaurants, bars, a night club, shops and fitness center. You could come here and never leave the resort. There is only a buffet for lunch and dinner but the food was very good and a very good variety. We ate out at night so we didn't try the other restaurants but there are 5 open at night. The service was incredible, everyone was friendly and very helpful. We did tip throughout the day, 50 pesos here and there, although it's not required. The room was large, comfortable, and super clean. The beach is beautiful, very large and has a dj all day. This resort is perfect, especially for the price, you will not be disappointed! read more

My daughter and I celebrated my 60th birthday at the Paradisus Cancun and loved every moment! We stayed 8/2/2017-8/7/2017. Upon arrival, check in was very quick. They did not offer us the Royal Service...not sure why because I probably would have upgraded. But, I have to tell you, the service we received was excellent! They knew it was my birthday and when we entered our room there were balloons, confetti and cake with candles!! It was such a great surprise and made me feel so great! The hotel is beautiful and very clean. Our room was beautiful ocean view. The A/C worked very well, the beds were very comfortable. The hotel has a lot of foliage, which makes it so beautiful, so it is humid, but that was OK with me because it did not seem hot to me. The pools are wonderful, there is always different entertainment by the pool which was fun! I felt the food was very, very good! We ate at the buffet, they had lots of food stations outside which was convenient, and very good! We also ate at the Japanese restaurant one night too which was good. The maids were excellent and kept our room clean and the mini bar stocked well. Of course we tipped them $5 every day we were there. I appreciated how they had our room cleaned early in the day. They deserve it; they work hard. In fact, all the employees at this hotel work extremely hard and always have smiles on their faces. I just can't recommend this hotel enough!! I can't wait to return.... read more

The hotel was perfect!! My boyfriend and I got upgraded to Royal Service and was the best thing that happened. We had private pool, which was adult only, cabana's, a butler, a private restaurant that served amazing breakfast lunch and dinner. The hotel had maybe about 8 restaurants. And I have zero complainants about any of them. Bana and Vento were my two favorites! I'm super picky with food, and I had nothing bad to say about any of the food. I hate buffet food and even the buffet restaurant they had there was amazing! Food was always fresh! The workers there were the nicest people ever! I stayed 7 nights 8 days, and still we were not ready to come home. There is one lounge, and the DJ was great every night. Nice crowd there every night. And there are a few other bars. Coco beach was really nice too, you could get hookahs there if you wanted to. Avenue was an awesome bar also! The same guys worked there that entire week we stayed, so it was nice to see the same face everyday, and they remembered you. There are 3 pools, not including the private royal service pool. They had a kiddie pool, a pool with a DJ and swim up bar, and then another pool. They pool with the DJ always had a nice crowd! Music was always great. If you stay in royal service, the only thing I recommend is that when you first get to the pool area on your first day, to book for the entire week to have a cabana. They get booked fast! Oh, and waking up very early to make dinner reservations! The hotel isn't too big so it's not annoying or tiring walking anywhere. I would recommend this hotel to anyone! I can't wait to come back to Cancun to stay at this hotel again! read more

Four of us traveled here to attend a private wedding involving only 20 people. ALL four of us became victims of "Montezuma's Revenge." As we were leaving I learned others there for the wedding suffered similarly but to different degrees. We didn't all eat or drink the same things. The only thing we had in common was we never left the property. So who knows the cause, but it had to be food, water, ice? It's like the stories you read about cruise ships where a few people get sick and it spreads through the whole boat. But for the revenge, I'd be giving this place close to 5 stars. Exceptional service, great facilities, great beach, beautiful rooms etc. read more

Wonderful resort, the only reason I'm giving 4 stars is due to the fact that the restaurants are hard to get reservations and when we would walk past them they'd almost be empty. When we finally did get reservations at the restaurants that required one in our all inclusive package, the service was extra slow and there wasn't enough waiters. The rest of the resort was beautiful and clean. Relaxing and amazing experience. It's nice to tip but the employees don't seem like they expect it and they were always so eager to help. Not many people got the royal service beach beds as far as I observed so I think that led to the butlers growing bored and they helped us and brought us drinks to the beach even tho we weren't royal service. Our room was always cleaned nicely, the mini bar and room service were super convenient and impressive. The ocean view from our room was excellent, we were on the third floor of pyramid 3. Anything we needed they sent to our rooms such as combs, toothpaste and tooth brushes, shampoo, lotions etc. The buffet and Blue Agave were great we even had a mariachi band play us a requested song at dinner for free but they appreciate tips. I would definitely go again to this resort read more

I had the best vacation in my life and I'm definitely coming next year here again if they still have the same service I love this place I will not go anywhere els read more