The resort is amazing! Nacho at breakfast was fantastic he is great! Good food at blue aguave was fantastic. The beds at the pool are overpriced they were always empty they should reduce the price and more customers would rent them! read more

I've been to Cancún four times & this has been the best resort I've stayed at. I stayed in the Royal Service Suites & experienced nothing but flawless service. Although this is an all-inclusive resort, don't forget to toss people tips--it's mainly what they live off of. If you're looking to relax, smile, have fun, & just enjoy life, this is the place to go. For a full, in-depth review of Paradisus Resort (Cancún), read my blog entry at http://humpsandpumps.com/post/104251734498/travel-review-paradisus-resort-in-cancun read more

We have come here 5 or 6 times as a family and I absolutely love it. It's such a fun hotel. The pools are awesome and the people are extremely nice and friendly! read more

I recently stayed at the Paradisus 5/29-6/2 for my bachelorette party. We upgraded to royal service when we got there and it was an amazing trip until our last night when apparently due to Cancun elections no alcohol could be served. The hotel was aware of this a week prior yet the information wasn't relayed to us until we sat down for dinner on the last night. They said we could have drinks during dinner yet they were still giving us a hard time about it and would walk away and not come back till we asked again. We were then treated horribly by the staff, specifically Sonya at mole and Karla in royal service. Nobody offered us any apologies and any contact made with the hotel has been completely ignored. We were never notified of this government ban on alcohol so we paid for an all inclusive that was denied to us then treated like we weren't welcome at the hotel by every single staff member. There's so many other nice hotels in Cancun, I'd skip this one if you want to be treated with any sort of respect. read more

After reading the reviews I was a little worried about staying at this hotel. When we arrived we were greeted with a heavenly floral scent. It was quite strong but so welcoming! We were initially booked with regular suite with lagoon view. We upgraded to the royal service for a bit more a night and were given an ocean view room for free. Royal service was so worth the money!! We were literally treated like royalty. The exclusive pool, restaurant, buffet, and adults only section were OUTSTANDING. Staff really made this trip incredible, we saw the same friendly faces throughout our stay and were greeted with "nice to see you again". the restaurants were pretty great for being an all inclusive hotel. One con is that after a few days, all of the food sort of tasted the same regardless of the restaurant. But all in all we were never hungry, they kept our fridge stocked with beer, drinks, and snacks. There was the handy Royal service buffet with food, and a full bar for you to make your own drinks. There was literally no way I could even begin to be slightly hungry. The lobby does not have air conditioning but it wasn't ridiculously hot inside. The air conditioner in our hotel room didn't work as amazing as we hoped it would, but we didn't stay in our hotel room very long anyway. We rode the bus to downtown for shopping, the buses were clean and not as scary as you would think. WOW shopping for tourists is so ridiculously pricey!! $15 for a baby shirt, you really need to haggle them on pricing because they up charge so much. The nightlife really is jut like Vegas!! It was so much fun!! Really had a blast!! Anyway, all in all it was an amazing trip we highly recommend this hotel to all. read more

Where do I begin? I was extremely disappointed from the time I arrived. The hotel is ok in terms of superficial looks. We arrived on a late flight and were pretty tired. Upon arrival the hotel was EXTREMELY hot, no air at all. We checked in and asked for an ocean view room. We were told we'd have to pay an extra $150 for the upgrade. We paid it and proceeded to our room which was in the middle of nowhere, pyramid 3. It was in a far end of a pyramid where we had to walk for about 10 mins and could not find one person to direct where we had to go. We ended up roaming the hotel with no air conditioning for about a half hour. We finally got to our room. I was absolutely disgusted! Our room was dingy, musty, old and tiny. I opened the balcony door and found a jacuzzi on the balcony, I had no care for a dirty jacuzzi with a dirt ring around it. I immediately went to the front desk as I could not imagine spending a night on that bed. Front desk rep said they didn't have anything free that night but would check in the morning. I insisted they find a room as I paid an astronomical price for my stay and the room I booked looked NOTHING like the one I saw online. After 15 mins at 12:30am we got a room in pyramid 1 with an ocean view. We proceeded to our room which was a little bit decent and looked like what I booked. The next day we ventured around the hotel hoping to get a fresh start. The grounds were nice. The view is gorgeous because the water is gorgeous. The breakfast was ok. I didn't see bacon so I asked and was told they don't put it out you have to ask for it. The outdoor seating was gross because the chairs were moldy. We went to the pool with the swim up bar, I was further disappointed because I'm not an expert swimmer and I'm 5'3" and could not find an area in the pool that was less than 5'9" I had to have my husband tow me on his back from the steps to the bar!!! Finally we get to the bar and asked for Grey Goose and cranberry, we were told they had none and it's not served there. I was shocked because the hotel advertised foreign liquor top grade. We asked for an old fashioned and was told they didn't know what that was but we were offered tequila and mojitos the entire time! I was disgusted even further. We decides to get lunch later that afternoon and decided to make reservations for that evening, we were told we need to make all our reservations in advance because there would be no room left. We were forced to pick what they had available, another disappointment. Scattered throughout the hotel there were broken vents, random towels left in corners all around the hotel, our towels in the room were worn out and looked like pool towels. We went to the so called club one night on premises and I saw a bottle of Belvidere, better vodka than what they were serving, I asked the bartender for some with orange juice, he said he'd have to find out how much it was! By the third day my husband and I were going mad! We met three other couples who all complained about the same rotten service and dirty rooms and problems. One couple had kids and had butler service with their plan but said they didn't 1 thing extra that they paid for. This was by far the biggest let down we have ever experienced! Don't let the "awesome" reviews fool you! If you're looking to drink cheap tequila in a pool that closes at 6pm with a pretty beach, then by all means go here. But if you're the Westin, Ritz or Mandarin kind of traveler, please steer clear of this place!!! The 10 rating is a lie and should be a 1!!! Will NOT BE STAYING HERE AGAIN OR REFERRING FRIENDS AT ALL! I wrote to the hotel manager and have not heard back yet! Very very upsetting! read more

My friend and I were so impressed by the Melia Paradisus Cancun resort that on our first day we decided to sit through the sales presentation about their rewards program, and were even seriously considering purchasing the package for both of our families. We were having this discussion by the pool under an umbrella, when an hour and a half later, another guest and her family came "back" to these chairs and hovered over us for over 30 minutes, causing a scene and even speaking to the waitstaff and pool staff about us. (We had done nothing; it was embarrassing.) When we spoke to pool management all they said is they accommodated the other family so we should be okay now. While I can appreciate this, nothing was done to help us. It certainly left an impression... accommodate the load screaming lady by giving her an upgrade or cabana... tell the innocent guests they are "ok" now. That said, we have found a super sweet pool server in Asunción. read more

Been coming to Paradisus for the past 2 years and have stayed at the Royal service both times. It gets better every time. Staff is very helpful and eager to please, attentive to your needs and professional. Carlos, the Royal Service manager is a top professional who will go above and beyond to please his guests and offer very kind of service to make your stay enjoyable. One of the reasons for coming back this year was the service Carlos showed me and my family last time. Just Super. Also the bartenders at the Red lounge are very friendly and professional, mostly Salvador, Roberto and Francisco. Francisco and Salvador have been here every time I came and I always appreciate the way they enjoy their job and make sure the atmosphere is amazing. They are the best guys around. The coffee shop is also nice, Andres showing his skills and doing an awesome job all the time. All in all, very good place to enjoy a nice vacation. Recommended read more

BEWARE this hotel is extremely hot during the day and through out the night!! My husband suffered a heat stroke twice during our stay. If you think after spending your day out in the sun and expecting some relief inside you'll be disappointed. I am one of 9 families that booked this hotel and let me tell you that the heat inside is unbearable to enjoy their evening events and shows. Don't get me wrong the hotel is beautiful but there should be some type of air circulation and breeze .A fan or two would be nice to keep place more enjoyable for evening shows and activities. I find that the only place with the best air conditioning is in your room. I wanted to comment about my friend (Phi) on the previous post. The treament we recieved from this one staff member was unacceptable. I hope these reviews are helpful for your hotel in bettering the hospitality and treament of your guests. I have to say kudos to Enrique in accommodating our group of 32 people for Vento restaurant tonight. read more

This resort is large. I love the outside. I got married here. My wedding turned out amazing. The staff is nice. If you want a large room make sure to ask for the same room type but ask to be on the lower floor. The buffet is good. This is a fun place to stay at. read more

My husband and I stayed at the Paradisus Cancun for our honeymoon and we had a blast! We were greeted by staff members and when we arrived in our room, they laid out red rose petals in the shape of a heart on the bed with champagne in an ice bucket!! You can't get much better than that! The best part about this resort is the staff! They all deserve 5+ stars for their service. They were always very polite, courteous and accommodating. Darwin and Carlos made our experience at Bana(best restaurant at the resort) magical! Darwin remembered us and Carlos made us a dragon fruit dessert. Also the pool bartender, Sal, was great. The staff always made sure we were having a great time. The resort itself is beautiful with green vines from the top of the resort hanging down. The food was also very good. Such a different variety. The pool, beach and rooms were very clean. We had a turn down service every night which was nice. Overall we had a great experience and can't wait to return! read more

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Amazing Resort! The staff is genuinely very nice and so helpful. The rooms are very clean and spacious. The restaurants are also very clean and very good too. Over all I had a great experience here and will definitely be coming back. We came when it was sea turtle nesting season. One night we went out to the beach looking for turtles and ran into Geovanny. His job is to protect the turtles and once born, set them free. He was truly great and was more than happy to answer all of our questions and teach us things we didn't know. I'm so grateful we got to be a part of that. We were able to pet some baby turtles and also set them free into the ocean. It was a beautiful experience. Thank you Geovanny for the experience and thank you Paradisus for a wonderful weekend! read more

If I could give this place zero stars I would... This is my 3rd time in Mexico, first time at this hotel, I only stayed here because of a friends wedding. The service was slow the drinks are watered down and the food is beyond disgusting. Nothing like at the other resorts I have stayed in, in the past. When I travel I do all inclusive because I like not have to worry about anything But not at this hotel! I went to dinner asked got a glass of moscato wine they told me that would be an "up charge" I asked for a shrimp tempera roll at the sushi place they told me that was an "up charge" .... never have I experience anything like this at any other all-inclusive hotel.... as for my friends wedding they didn't give her the food that she originally thought she was getting, we pretty much ate the same thing that they offered at the buffet, the wedding planner we awful, she was late not attentive, not organized, just awful. Please don't waste your money coming here. read more

I went to Paradisus with my wife, her niece and the nieces husband and a nine year old and four year old. This is an all inclusive resort. The food choices were plentiful and generally very good. The sole restaurant that did not live up to expectations was the Brazilian restaurant. The rest of them were very good to excellent. The rooms were spacious and the free min-bar that was restocked daily was nice. The service in the hotel, restaurants and around the resort was excellent!!! All four of the adults in our group commented at one point or another that the restaurants and hotels in the USA could give their staff the service training that clearly was given at Paradisus. We were there for 5 nights and enjoyed every minute. They greet you with a cocktail as you check in. There are vendors on site that can arrange any excursions that you may enjoy at a reasonable price. read more

Fabulous experience, best travel of the year. It started with very cautious security guard, he kindly asked our room number and last name which made me feel very safe. After I entered, I was taken to a place to check-in. It was a little slow, but the server frequently brought us water which made the process not so long. We walked through the pyramid and found the decoration very fascinating, it's like walking in a luxurious jungle. The royal service area is extraordinary. The room is spacious and the service was very good. I especially like the royal lounge, where you can get snacks and drinks at anytime you want. Butler service is very sweet too, they will take you to walk around the hotel and they will also help you with check out, basically u don't need to do anything but walk out. The food in buffet and some restaurant is super good, but some are very disappointing. Fugo, Bana and La palapa is very good but never ever go to mole! The beach is beautiful and Bali bed is so comfy. Nothing to complain. read more

This is my 9th time in Cancun, and this hotel is the worst one I've ever stayed at. The head waiter in the buffet disrespected our kids and I didn't find out till the next day when he tried to disrespect me and my group. I really don't know what his issue is with Asians but he expects us to know how everything works at this hotel. There are always two sides to the story, so I just want to get to the point with the situation. Instead of kicking the kids (ages 15-20) out of the restaurant, he could have just explaned to them how the buffet works and in my situation, he can just ask the hostess to see if she let us in and then confront us, but NOOO this guy just came over and tried to throw us out of our table. My point is the hostess showed us our table and he came over and tried to make us leave. I'm writing this review at four o'clock in the morning on my vacation because of how mad I was and lost my sleep over the incident . To the management team, if you're reading this, I don't want your apology because it is too late. I believe the staff needs to be trained to prevent any incidents from happening in the first place. read more

Words can't do justice to describe this resort. Pictures can't show how beautiful it all is! From the moment you drive up, you immediately notice the pyramid type rooftops that make up the 5 building resort. Each 'peak' is an atrium with wonderful green vines hanging from the ceiling and jungle-like plants/scenery throughout each buildings' center. Complimentary valet parking since we had a rental car was a really nice surprise. While we were waiting in line to get checked in, someone walked up and took our drink order and delivered us 2 margaritas in no time! We upgraded to their Royal Service, which consists of an adults only pool, having our own personal butler to make dinner reservations, reserve Bali beds by the pool (where we had poolside drinks and food delivered to us from 11am to 5pm by a wonderful server named Rafael), and basically gave us anything our hearts desired during our stay. Rodè, our butler, even made a heart design with rose petals on our bed, drew us a bath with bubbles and rose petals, and gave us a complimentary bottle of champagne, all set up while we were at our private poolside cabana! We ordered room service every morning for breakfast, our mini bar was restocked daily, and all but one restaurant was included in our all inclusive package. We had our choice of sushi, Italian, Spanish, Brazilian style steakhouse, buffet, etc, so lots to choose from. Each staff member who walked by or helped us with anything were so genuinely friendly. The entire staff (especially Rodè and Rafael) and the quality of food, drinks, and ambiance, is exactly why we are looking forward to coming back soon! read more

I wish I could have given this place a better rating but Paradisus (along with Cancun in general) need to start providing better service and food to their tourists. Lets start with the check in process: getting the room we requested was an ordeal. They were not available and then trying to find a suitable alternative was difficult. Part of the issue is the employees are not sufficiently versed in English (I know its not their language) but its a major resort with tons of English speaking travelers. Second, the room was spacious and clean. Some in my party had insufficient AC issues but I was on floor 1 (room 2112) and it remained cool. The room has a mini bar which they keep things like: soda, beer, candy, juices, and water. They are supposed to fill it up every day but they don't (service tended to be inconsistent). If you tip which is what I recommend then you could end up with a flowing amount of goodies. All of it was free. The lobby and hallways of the hotel were very warm. I am not sure why. After a day or so I got used to it. Overall the hotel was clean. Food: huge disappointment. Reservations to the individual restaurants were a hassle. Again I had to tip to get in last minute.Food was mediocre. While there are a variety of options, think of a cheap buffet. It was not horrible but it could be much better. Alcohol: plenty of it and I was able to get some top shelf drinks for free. Pool was big and clean. Easy access to the beach. Overall: service was just not consistent, food wasn't that good, and I just felt that you had to tip to just get basic services (which I do not mind tipping but should be for great service and not just to get something basically done). Tips: I like using 100 pesos as a means of tipping (thats almost $5); tip the general manager at the restaurants like $20 and you can probably get in without a prior reservation; Wifi worked in the resort so use Google translator if you need to; eat outside the hotel if you want a really nice dinner. We went to a high end Lobster place and had an excellent meal. read more

Background: I stayed here for new year 2017 (Dec 31-Jan5). Stayed with a couple of my friends, one who had a timeshare at this resort. $80-90/day all inclusive fee based on how many days you stayed (more days = cheaper daily rate). Here is a video vlog about my trip: https://youtu.be/dOjyEiGG1HA Food: 5/5 absolutely no complaints about the food. My favorite place was Vento hands down. Not sure if we were getting hooked up with the best dishes by our waiter or that was just the typical selection (but one night he did give us an off menu item so that was awesome). Alcohol: 5/5 I mean they had everything we needed/wanted Room: 5/5 We has a 2 bedroom suite. Place was huge, views were incredible, Housekeeping cleaned up well. Pool: 4/5 Pool area was big, we couldn't use the cabanas cuz they were property of the beach bar i believe. Had a bar within the pool. The food by the pool could have been better but not really complaining. Gym: 3/5 The gym had everything you needed to get a full workout, it was a big space but it still seemed kind of cramped. Also old worn equiptment. The free weight section was limited, dumbbells went to 50lbs, smith machine, cable machine, a bunch of treadmills/ellipticals. Free lockers. More of a family resort than a party resort. So to each their own. depends what you are looking for. Concierge was all over the hotel. Room Service was incredible, especially after a night of clubbing. (they were pretty much open 24 hours) They had a decent menu. read more

we are so disappointed in melia! we are getting married in two days at the paradissus cancun. it's a shame that melia has chose to move our wedding guests instead of some convention people because they overbooked the resort. highly do not recommend this resort or other melia properties if this is how they treat there guests! read more

Overall, we had a decent experience. They need to get rid of Arturo at the towel hut in the Royal Service section (Pyramid 5). His attitude is not in line with everyone else we encountered, and but for him, we would have had a much better experience and would be more likely to return/refer this place to friends. read more

My fiancé and I had a great get away to Cancun right after getting engaged. We choose this hotel based upon the price and reviews. This was our first time ever doing an all inclusive hotel we decided on Royal Services the adults only area of the hotel. Pros- gorgeous hotel room with a view of the beach! Bali bed we laid in by the pool was amazing. We loved the staff they are nice and accommodating. Free shuttle do and from the airport was great too. The fitness center was nice and had fresh towels and waters. We really liked the Asian restaurant Bana. Cons- there is an air conditioning problem in the hotel it wasn't cool enough in the lobby or our hotel room. The food was average I think that's expected on an all inclusive. They could do more offer some variety and spices. It was really hot when we went on our vacation in September I may recommend a cooler time of year. There was also a lot of seaweed on the beach but, we hear that is not typical. I would recommend this hotel if you want an all inclusive (not sure that is our thing). read more

Beautiful property but alot of walking. Must enter the beach from building 3 or Royal Service areas only. Consists of 5 buildings. If mobility impaired request bldg 3 in advance of arrival. Food is great too! Both European plan and All Inclusive available. Does use natural fiber wrist bands. read more

All I got to say is WOW this place is a must stay resort I say this because one the food is great. We have been to other resorts all inclusive and the food is terrible but here at the Paradisus hotel All of the restaurants are really good We first ate at Blue Agave awesome service wonderful then the next morning we tried out the buffet lots to choose from Egg omelettes to fresh fruit cereal etc All the employees at the resort very well trained except for 2 incidents we had that just had us appalled we went down to the pool area and we did NOT get asked once if we needed a drink, we actually had to get up to walk to the bar every time. And again we went up to the relaxing station near the bar area had 2 girls Waitresses just look at us with out greeting is 10/15/2015 6:40 pm Didn't ask us if we needed anything 30 min pass by theirs a group of 10 that showed up next to us and the 2 waitresses were their to serve them So my wife had called one of the virus over to ask if we needed to get up to ask for a drink and the girl replied no I could help you that's when my wife told her in a nice way in Spanish well you attended to that group and we have been sitting here for a while sh said oh sorry we didn't see you REALLY other than that this resort is beautiful little dim Rooms clean comfortable when we needed more toiletries we called the front desk & they answer good evening Mr. (Your last name) how could we serve you then they call you back to make sure if it's been delivered and if we needed more of their service at that time Blue agave must go eat entertainment every night at the hotel read more

This isn't the resort to go to if you're looking for s spring break kind of a vibe. If you get the royal service they treat you like royalty (seriously). We were offered drinks every other minute from when we were around the pool to when we were having breakfast in Naos. It was a nice place to just get away and relax but also drink till you can't anymore. All the restaurants were pretty solid. read more

The manager Veronica is very rude and disrespectful does not like taking care of her customers

The service is atrocious; hospitality business ran by thugs... unless you want to be abused and insulted, be my guest and visit this hotel. My pregnant wife and I stopped by this hotel after learning that some close friends were staying here (we were staying at the Riu Palace Peninsula and had an overall decent experience (Facilities among the best we have seen although lacking maintenance and ... service can be spotty based on tips). Back to the 1 star... we were 'escorted' out of the hotel by a staff member who decided to abuse us because we did not tip him for showing us to the reception area and asked us to get a room if we wanted to stay; point is we were just stopping to say hello to friends (who happened to be sleeping when we stopped by) and were already booked at a different hotel.. while walking through the hotel we realized it was a rather older spa feel like hotel, the only area of interest is the pool; the beach section is normal at best and the feel of the hotel was a bit creepy to my wife and I. Bottomline, if Mexico wants to say in the hospitality business, they will have to bring their game up by investing in training their personnel and taking corrective action against bad employees who may provide a bad image to their reputation. We are travel addicts and have been to 12 European countries, 3 Asian countries, 2 Latin American countries, 18 States and a couple of African countries but can ascert that Mexico and more specifically, Cancun was by far the worst getaway I had personally experienced. My wife will be writing a full blown article in regards to Cancun's positioning in the hospitality business shortly to be published in travel journals and research papers to follow. read more

I'm a travel agent and most likely will never sell this property again. I personally stayed at Paradisus in July 2016 with my family and 20 others that included kids and adults. I had the family concierge room and it was a joke. Nothing really extra and my butler was horrible. I called to the hotel every week for 4 months confirming and making sure of the rooms and dinner restaurants were correct. Well when I get there my room wasn't ready until 5:00 then I had a room with ONE bed and no pull out sofa then they ran me around the resort looking at one other room that smelled like mold. The food was ok and the breakfast wasn't good at all. The majority of the staff speak NO English so it was very difficult to even get a wash cloth. The house keeping only put ONE wash cloth in our bathroom daily and never took the dirty ones off the floor. Everyday I had to call several times for more wash clothes and towels. Then informed them that my sink was clogged no one never came to fix it. My other guest had issues as well. JUST WANT TO SAY, stay away from this 3 star property... read more

We came as a family of 6, including two toddlers to cancun for very first time. The highlight of this hotel is the service that each and every worker has provided us. People at the hotel are extremely helpful and willing to accommodate our special request since one of our kids is extremely picky with food. The hotel is very well maintained with a good amount of staff constantly cleaning the premises. Our rooms were spacious, except the TV is a bit small. There are plenty of hut/chairs for use at the beach, but it was more challenging to find chairs at the pool area unless we go there earlier in the morning to get the chairs. The food selection is average, not much of big selection on seafood nor exotic tropical fruits. Overall, we enjoyed our stay at Paradisus and would recommend this place. read more

I can't say enough good things about paradisus cancun! We just came back June 16th and none of us wanted to leave! We went for my husbands 30th with a group of friends and it was amazing! The food was great blue agave was delicious for lunch!! Fuego was amazing and vento was amazing as well! The buffet had a nice variety of food! Just make sure you call and make reservations very early the day before because a lot of the places get booked very quickly even calling the morning of was too late for us because the only times they had available were 9 or 10pm reservations. It was pretty easy getting a chair on the beach the pool was too warm for us so the beach was the perfect place to be! The hotel smells amazing everywhere you go everyone is so helpful and nice! The rooms Are nice and clean and the beds are actually comfortable! I know everyone wants a beach view but We got the lagoon view and it was beautiful the sunset was incredible! Tip well and they'll treat you even better! Were already planning our next trip back to paradisus and we're making it a yearly tradition now from the great experience we had!! read more

Stayed a week back in July 2014 with 21 family members. We had 5 rooms in the main tower, all on same hallway. View was beautiful. Everyone was so nice, waiters, bartenders, maids alike. We really enjoyed our stay and really don't have any complaints. Vento was the best add-on restaurant, and the best bartender was Luis Cortez at the swim up bar in the smaller pool. I would definitely come here again. Why not 5 stars? They didn't have salmon at the breakfast buffet, but sometimes they would 'find' some if you asked. But they should have it available for guests, not just those who ask. Still I had a wonderful, relaxing time! read more

This place could be so much better. The food options are plentiful. If you're a foodie, you will want to pay for the food that isn't part of the 'all-inclusive' package. My primary reason for the low score is the quality of the room. The bathroom in our room had paint chips breaking away from the ceiling. The plumbing fixtures in the bathroom all leaked. The original room we had was supposed to be an ocean view room. Instead it was a view of all of the people coming and going from the first pyramid to the beach/pool area. read more

Terrible! Terrible! Terrible! Terrible! I cant even begin to explain how bad this company/resort F&%@# ed us! I never, ever write reviews for anything. But for this experience I will make an exception. Had confirmation and booked room here for over a month. Had been called by Marin, who would be our concierge when arriving, and arranged pickup from airport. Two days before our arrival we were called and informed there was no availability at the resort and we would have to change hotels to their Melia Cancun property. I hate Cancun. Always have. Its for Spring Breakers. Its an entire different experience than Playa del Carmen. Completely ruined out entire vacation as we had planned and paid for lots of local Playa Del Carmen activities such as Tulum tour, snorkeling, etc and it was mostly all non refundable. We had friends and family who were traveling to Playa del Carmen based on us being their whom we didn't see at all for our vacation. WORST EVER!. Them changing us to an entire different city cost us over $1000 extra. To make it worse, they said we would at least get an upgraded room such as Ocean View at Melia Cancun because of the "inconvenience". When we arrived and asked for it they said we could only have an ocean view for more money. I said, "are you kidding me". Nope, we got a view of "lagoon" and road out front. Our ride from the airport was a no show so we immediately spent $60 on a ride and all went downhill from there. I would avoid any Melia property like the plague. read more

Well the resorts is as beautiful as they come. The rooms are great even the basic ones and everybody gets a balcony. However, the food is down right terrible if your use to great steaks, seafood that doesn't include tuna and octopus and overall exquisite taste. The free included Photo shoot is a total waist of time unless you want to spend at least 350 US dollars on 17 professional photos at the least or 25 each. WTF The best restaurant Tempo actually cost and is not included in the all inclusive so why‍‍that's is a serious bomber. If your looking for night life you won't find it here it's more of a relaxation kind of a place and for couples mainly. The staff are mainly friendly for the most part but some are very rude and lack a sense of service but only in the restaurants. Do not eat at Feugo if your not a fan of many kinds of seafood they only have nasty steak, raw or cooked Tuna, octopus and shrimp that all have a little twist that's so unnecessary. Definitely had some plumbing issues due to stopping up of tubs and sinks. Their 8:30 shows are horrible and not entertaining at all unless your a 4 year old toddler. The buffet is ok but you should definitely stick to the traditional Mexican food here or leave the resort to eat. Absolutely do not waist your time on the MELIA CLUB tour unless you travel quarterly and have 15k or more to spent on it at the least. Last and most important the drinks. The drinks are likely watered down with much ice and juice you'd have to strictly stick to beers, shots and wine if you plan to get a little waisted. I'd stay here again but will not drink, party or eat here ever again. read more

I have to say this was one of the lower ranked resorts we've stayed at, the check in process was slow and confusing and they insisted on giving us a tour after we refused. Once on the pool deck (our room was not ready yet) we went to the pool side bathroom to get changed where it was flooded with toilet water, we then went inside to change and 2/3 stalls we're only working, they advertise topshelf liquor but the kettle one was gone pool side by end of day one and no attempts were made to get another bottle. When we finally checked into our room we had two double beds vs the king requested, they offered to push the beds together. The rooms themselves including the bathroom are extremely dark which make it hard to get ready- the bathroom also has no fan and is slippery when you exit the shower. We tried the Blue Agave the first night, we were not given choices and everything was served family style- decent enough but not great. The second night we tried Enzo, also family style, no choices, never asked about allergies. The pool bathroom again was flooded second day so each time had to go in to use the restroom, the stairs are also not well marked and dangerous, several people fell on them and we're injured. The last day there we moved our luggage and saw several little bugs on the table as well- not sure what they were. When we went to check out the checkout process was about as painful as the check in process and slow. Compared to other resorts in Cancun this one lacks on the food, drinks, and the nightlife. read more

Paradisus was a phenomenal resort to stay. My partner and I booked the royal service package which provided a lot more privilege in the resort (i.e., butler service [our butler was Juan and he was just a sweetheart], room service, private snack and alcohol areas just for Royal service and many more). Our butler practically did mainly all our stuff for us within the resort from confirming and booking our dinner reservation, booking our cabanas and every time we would enter our room he always arranged different surprise petal trails in our room after coming back from being outside. It made our vacation more romantic. Food was not bad at all. My partner and I tried (Naos, La Palapa, Tempo and Fuego) which were all good to us. Our room was so exquisite (we got the ocean view Jr. Suite) which was breath taking to wake up to every morning. We are definitely coming back and I highly recommend to book for the Royal Service. read more

Its only because of the wedding I attended here and my past stay when this was the Melia Cancun that I am giving this hotel 4 stars!! They did an excellent job on the wedding but we did have some hiccups with check-in as there system broke and I don't think that they were as prepared as they should have been! Asking people to pay double for a room and wait for a refund is not professional. Additionally, the air in the room was in need of constant repair! I mean you want to get off the beach and out of the heat.. you want to do that .... going back to a hot room was not the cool thing to do. The Expedia Team at this hotel sucks! They booked return trips for us and the rides never showed up.... The hotel was very accommodating and requested taxi transportation to for us back to the airport.... and I say accommodating because we had one of the first flights out and we left the hotel at 4am! Food was great no complaints and the staff was good as well. If it wasn't for the fabulous wedding I would have rated them 2.5 to 3 stars. read more

I have never been to cancun and will never waste money here again. The hotel is beautiful, but that is all it is. Drinks are watered down, good thing we brought our own vodka to add to the cranberry juice. Food was horrible. Everything for breakfast was either full of grease or was cold. Toast took me 6 times through the machine to even slightly brown. Dinner - joke. At Mole, i ordered chicken, it came out pale white! couldnt eat it. They took our apps away before we were finished because the dinner was coming. Enzo - we ordered our dinner at the same time as apps, 30 min after our apps, waiter asked if we were ready to order.. duh.. already did that an hour ago, he brought out the food, but forgot my rice. Took 30 min for that to arrive then my food was cold. So gross. Only good food was Market Grill for dinner. Then we had a run in at the pool with 2 ladies. They convinced the worker that we stole their chairs, but we didnt. They were empty when we got there. They allowed them to stay and moved us somewhere with no shade and kids splashing. Told us if we took a 90 min tour they would give is 50% off massage.. thats the same story we were hounded with the entire time. These women harrassed us the entire time we stayed there, they went out of their way to walk by us, call us names, point and laugh, the staff did nothing. Turned out they were part of a wedding party, so obviously we meant nothing to the hotel. Well the hotel sucks and staff is so rude. Dont waste your time or money. go somewhere else. I have never wanted a vacation to end until this time. btw, i saved a woman in the ocean because the lifeguards were too busy talking to each other, she was panicked and her daughter had called for their help, but they werent coming, i went back out there to get her myself. read more

i recently went on a get away with my boyfriend to this hotel and upon arrival i was impressed with the cleanliness and decor. the food was amazing but i do recommend to make reservations on arrival as they go very quickly. the pool was nice but it would have been better if there we're more chairs. the beach club also needs a little more life. One major complaint was that on our last day we were hanging in our cabana and heard gun shots right outside our resort on the beach. a man was shot down and many man with masks fled the scene. the man was unattended for an hour before police came and ambulance carried him through our resort pool. The staff tried their best to distract by having a zumba class but it was too late...most people saw and we felt very unsafe. what a shame we had to witness this because other than that it would have been perfect. i would like to stay here again someday but for now it seems very unsafe which is why its a 3 star and not a 5. read more