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Recommended Reviews - Paradisus
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Overall Great experiences Very clean resorts & beach Good service Just not enough different type of restaurants like other resorts. Malva buffet restaurant can offer more different countries' foods.
Summer time last year my family and I decided to go to Mexico with friends and family and we picked Paradisus de la Carmen. The suite we stayed in was big and I really like it. My kids and I slept separately as the sofa turns into a bed. The one thing I did notice was the old sofa and I wish they would get rid of that. Food was 24/7 but my kids loved the fact the each morning a stag came to replenish all their Candy and cookies I mean the kids were in candy heaven. It's a big resort so you really have to walk around a lot. At some point we left the kids with the child care at the resort and they did a wonderful job. The resort also has a private section for adults which I thought was cool. Also some of the hotel rooms had private pools attached to them which was also very nice. I'm going to have to say that the water park for kids was definitely my highlight. I mean this place was just amazing. I would definitely come back!!!
From check in to check out, the staff and experience were wonderful. The facilities are in great shape and the choice of restaurants is very good. The only thing I would have liked is for the A/C in my room to get colder. We had a conference there, as well, and the room and A/V were top notch. I was very impressed that at every restaurant they asked about food allergies and restrictions when you check in or ask to be seated. At the buffet, someone walked it with me, showing me which items had no gluten. There are symbols on many of the items (although I didn't see a legend to know which is which - some were more obvious that others). They made me gluten free pancakes the first morning, which was nice, but they were small and had that gummy texture which is common. There was a section of the buffet with gluten free bread (which was a little crusty) and a muffin (I couldn't really tell what kind, but it was fine for breakfast). At the fish restaurant, they brought me gluten free soy sauce for my sushi and there were gluten free dessert options. The staff is very attentive to our GF needs, better than most restaurants in the US.
Just got back from a 6 day stay. Please be patient as I have a lot to share. Check in for us was not smooth. We made a few requests when we booked that were completely ignored. We were told they could not accommodate what was asked for at this time. After an hour and a half of going around and around, amazingly they were able to meet our requests. Whole check in thing is kind of a joke. That being said the room was nice. Big enough for myself, my wife, and two teenagers. The weather was beautiful so we weren't in it much but had a great ocean front view. Maid service was great. Room was well cleaned daily. Fridge and snack bar always refilled. We were in building three, which was very well maintained. Almost all the restaurants are in this building, and it has a 24 hour coffee/snack bar. The main pool and a smaller pool are also located at building three. The grounds are well groomed, and the beach is huge and beautiful. The pools were not my favorite. They were not heated. The water was also below the skimmer line so water was not circulating in the main pool. Also, pool chair saving starts very early, and unfortunately, many "reserved" chairs sat empty all day. I just started moving people's things after a couple of hours. Service at the pools was pretty good. Food was hit or miss. The taqueria and Mexican restaurant were great. The buffet and Italian restaurant were ok. The seafood restaurant was below average. The service and food at the Asian restaurant were bad. We booked through Costco, and arranged our transfers through their provider: BD Experience. I do not recommend them. They wanted to pick us up 3.5 hours before our return flight when were were 20 minutes from the airport. Overall, it's not a 5 star resort, but it was a good escape in the winter.
I just got back. Stayed four nights. I do highly recommend this resort. Everything is in one place. They offer Yoga, silent disco, painting classes, water aerobics, which I completely enjoyed, coffee bar, pool, games, different spots to chill so you aren't in your room, buffet, and a few different restaurants. The pool area is massive, and the swim up bars are beautiful. Downfalls, there's no air conditioning in the main part of the hotel. The spa... absolutely one of the worst pedicures I've ever received in my life however, the girl that did it was very nice. The front desk girl wasn't. The restaurants are not worth it at all. They try to up charge you on certain things but it's an all inclusive resort so I didn't feel like that was necessary, the food... you wait for an hour and a half and we weren't impressed by anything provided at the restaurants from the Service to the food.... when realistically the buffet is much better. The buffet, the maid service, the pools, huts, areas to lay out, access to the beach, service at the pool, not to mention hospitality of the workers, and the people...absolutely outstanding, and that's why I do recommend this resort, family friendly. Everything was clean even tho parts were completely under maintenance like leaks in the roof buckets on the floor collecting water. Some areas did smell like mold and if I was staying in those areas, I would've asked to move. I did have a wonderful time and was impressed by all the resort offered. You do get what you paid for here and I felt like it was worth it. I did ask for two beds as I was staying with family. I was given a king bed. I had to go down and ask for two beds... twice and then I was accommodated. Also, if you book outside the hotel, they don't offer pick up from the airport or take you to the airport on their service. Please use Uber. We made the mistake and paid $100 to get to the hotel. When really the Uber was $20 as we did that on the way back to the airport. Felt like an idiot, but you live and learn. Very clean. Food was fresh. Drinks were good. Pool was clean. Hotel was clean.
I came here with my family around May for a few days and we really enjoyed our stay. The service was not too bad and they were attentive, it does get a bit slow at times (which is odd as I don't think it was too busy during our stay) but that's understandable. The resort comes with multiple restaurants and we enjoyed trying all of them. I think the service could be improved especially with the amount of money we spent.
The experience this trip for me was decent. The three star was for the view. Customer service is a bit slow, food wasn't the greatest as I've tried other resorts. The room a/c wasn't working properly. But room service was great! Overall, it's decent for a quick trip but not a long stay.
Hey Yelp Fam! I'm back with another review, and this time we've gone international! A few weeks ago, I ventured to Cancun, Mexico, and stayed at the All-Inclusive Paradisus Cancun Resort. I'll try to give you as much info as I can about my 4-day, 3-night stay, but if you decide to stop reading at any time, just know this: **I HAD AN AMAZING TIME** and I can't wait to go back! As we left the airport with our private driver and drove through the city, I was filled with excitement. The beautiful palm trees, the water, the people, and the vibrant culture all made me eager to start my vacation. Arriving at the resort was just as thrilling. Everyone who enters the resort must be checked in by security, and once you arrive at the front, resort staff members greet you, collect your bags, and walk you to check-in. We landed around 10:30 AM, got to the resort a little after 11 AM, and our room was ready by 12 PM. While waiting, we checked in and received our wristbands. FYI, we stayed on "The Reserve Side," which is adults-only. With about 40 minutes to kill before our room was ready, we decided to check out one of the all-you-can-eat buffets for a quick bite. This was the first and only time we ate on that side of the resort because we took full advantage of the restaurants available to us on the adults-only side. Now, let me tell you about the room. We were on the second floor, which made it easy to access snacks, food, the beach, and other amenities. The rooms are very spacious; I went with two other family members, and we opted for the master suite, which came with two bedrooms and two bathrooms. The bathrooms have nice glass walk-in showers, with a private toilet area behind a door, and the room includes a minibar fully stocked with drinks and snacks. Our room didn't overlook the ocean, but that was fine--it was an easy walk around the corner and down the stairs. Navigating the hotel was like a maze, but I finally got the hang of it the day before we left. The beautiful blue water, the Bali beds, the food, the staff, the views, the activities, the spa--**EVERYTHING WAS AMAZING.** I won't go into too much detail because I don't want to bore you, but I do want to share the places we ate at: Malva** (buffet on day one) Lemon Fish** (must have a reservation) Sal** (must have a reservation) Sante** (my favorite) Aquafish** (I didn't eat anything here; but you can try it out) One of my favorite things was going to the snack bar in "The Reserve," which is the adults-only section that had snacks every day. I went there regularly for the cute and tasty desserts that weren't too sweet (I loved it!). As for activities, we did the "Sound Healing" session--OMG, it was worth it. Lying by the beach with my eyes closed while the instructor using crystal singing bowls that made different frequency noises as she recited mantras was a freeing experience. I'm not one to opt for things like this, but I'm glad I tried something different. One day, my family did a morning strength session, but I couldn't make that... lol, I was sleeping. We also did hydrotherapy, which I highly recommend. You start by sitting in the sauna, then move to the steam room (which was intense, lol). Then, you walk on warm rocks that spray water on your ankles, plunge into ice-cold water, and finish in a warm jet pool with waterfalls. You're there for about 45 minutes--just enjoy it! The staff was amazing--very friendly and attentive. Our concierge was Violette--she is OUTSTANDING! I'm sure I didn't cover everything, but I'll make it up with photos. Please enjoy the pictures!
This was our first all-inclusive experience, and we had an amazing time! I spent a week in Cancun celebrating my birthday with my family, staying at this beautiful all-inclusive hotel. The hotel's design is stunning, both inside and out, with a theme that highlights Mexico's natural elements. The use of natural light and lush indoor plants really stood out and created a memorable ambiance that I thoroughly enjoyed. Our room was fairly standard, but it included a beachfront view that we paid a bit extra to upgrade. We mostly appreciated the room service included in our package--the staff cleaned the room daily, restocked the fridge with water, and made sure we had fresh towels. The activities were the highlight of this trip and made it feel like a true vacation. I loved soaking up the sun and spending time in the pool. The hotel offers a variety of activities, with daily events that were a nice touch and gave us something to look forward to each day. Dining at the different restaurants was another aspect I enjoyed, even though not all of them hit the mark. Experiencing the variety of flavors they offered was fun, and my favorite spots were Blue Agave and Cielo. Overall, this was a fantastic first all-inclusive experience with my family. The beauty of the space, the wonderful service, and the engaging activities truly made the experience special. Paradisus really did feel like a paradise!
Paradisus is so pretty. There are greens everywhere! They're literally hanging in front of your room. Ask for room 301. It's got the perfect view of the pool. I was here in 2021 and 2022 for Illenium's Ember Shores. It was his 3-day music festival. It was glorious. Despite the rain and government trying to enforce rules, I had a blast. This year they really screwed up reservations for a lot of people. Rooms weren't ready when promised. I personally arrived before 11 AM but didn't get into my room until 6 PM. I had to nap on the beach. I felt like Paradisus set up different dining options for these 3 festival days (Fri, Sat, Sun) compared to their regular dining options. They only served burgers at the pool. Instead of ice cream, they had nachos. They had set menus at the restaurants. On Monday morning, it was like a 180 change because other non-festival guests started coming in. I got to eat ice cream at the ice cream cart instead of nachos. Alcohol was still unlimited, which was the best part.
The hotel and the facilities were very clean, modern, and easy to navigate. Only issue was that the entire hotel was not cooled down. The service was excellent with room service, restaurants, bars, and the spa. Pleasantly surprised with all the restaurants. Food was very good and the individual restaurants were all distinctly different from other restaurants. The Malva restaurant has the buffet had the combination of all restaurants frim the resort. Breakfast, lunch, and dinner was great at the buffet. The beach area had good amount of lounge chairs and cabanas and a picture perfect scene with that warm Caribbean water. Only disappointment was the sargassum. First time at an all inclusive resort and was a great value. The excursions is a must: Xcaret, Chichén Itzá, and Isla Mujeres.
I loved Paradisus and recommend it to anyone who asks. The staff is friendly, the food is good, and the resort itself is beautiful. I've been twice and each time it's always been a great experience!
Don't ruin your vacation .. stay away from this hotel or should i say Motel.. upon entrance seems like a legit nice place, but when you check in things changed.. food buffet is horrible always cold and recycled food.. they even use plastic reused cups that guest thow away in the trash, everything is horrible cracked walls old paint Mickey Mouse repairs the service is super slow... anyway you get the point. Nothing to eat for toddlers!
4 months ago
My husband and I celebrated our 20-year anniversary at Paradisus Cancun in April 2026, and we had a wonderful experience. The resort had recently reopened after renovations, and everything felt fresh, modern, and very clean. The beach was beautiful, the pools were relaxing, and the grounds were well maintained. The highlight of our stay was the staff. Everyone was friendly, helpful, and genuinely seemed to care about making our vacation special. A special thank you to Chris, our Reserve Concierge, who went above and beyond throughout our stay. If you're considering upgrading to The Reserve Adults Only section, I highly recommend it. The concierge service, exclusive lounge, premium drinks, coffee bar, adults-only dining, and Bali beds were well worth it. The resort offers several dining options, including steak, seafood, Japanese cuisine, and a buffet. While the food wasn't our favorite part of the trip, breakfast was excellent and there was plenty of variety. We especially enjoyed the live saxophone music during breakfast, the beautiful beach, and the peaceful gym each morning. Overall, we had an amazing anniversary trip and would gladly return to Paradisus Cancun in the future. read more
We just came back home yesterday, April 11, 2026 from Paradis in Cancun. We have been chasing that feel from our first time but unfortunately I can't say that we ever got that same experience. The location of the hotel is perfect. The beach is beautiful. The service is excellent. The rooms are OK but there's some bumps in the road. Our first day with our check-in was a little bit complicated and the restaurant that we went to that evening was terrible. It's called Vibre. We went to the Italian restaurant, Capella, and because we had the reserve option. We also tried. Both of these restaurants were excellent. The bartenders outside were excellent Raymundo by aqua was wonderful. The bartenders at the adult side pool were also great. The service by the pools is lackluster in the general areas. In the past, we used to be able to order snacks and they would be delivered to us in the general area but now that option is only available at the reserve. If you do not have children, I highly recommend paying extra and staying on the adults only side. I don't know if we will visit Paradis again. It's not what it used to be many years ago. read more
We've been members of Club Meliá for over a decade and this is our home property. We usually end up going to other resorts in other countries but recently decided to take a long weekend trip to the Cancun property. The staff are still very friendly, but the property is in serious need of a refresh, or at least some basic repairs. Walking through the property, there are cones and towels on the floor where there is water leaking. We're not talking about one or two, but a few in each pyramid. Many of the public restrooms in the resort are of questionable cleanliness and many have no air conditioning. Our room was also very tired and in need of a refresh. Cabinet doors and drawers were misaligned and would not shut all the way. There was evidence of a massive water leak above the bed that looked like an amateur repaired and patched it (see photos). The bathroom mirror had black spots on it where the glass had chipped away and a lot of the grout was chipped or missing or repaired with a totally different color. When we first stayed here, the rooms were pristine and modern. I would venture to guess that other than minimal maintenance, these rooms haven't seen a single overhaul or renovation since we bought the timeshare a decade ago. We had very good meals at Agua Marina and Santé for dinner, but food elsewhere on the property was pretty disappointing. Cocktails were also very inconsistent with one bartender using a 1/2 oz of vermouth in an extra dry martini while another was using barely a splash. One bartender asked us what was in a Negroni lol... Overall, the property is being milked for every dollar with no visible signs of any improvements. Once our timeshare is up, we definitely will not be renewing it. read more
6 months ago
2 years ago
Overall Great experiences Very clean resorts & beach Good service Just not enough different type of restaurants like other resorts. Malva buffet restaurant can offer more different countries' foods. read more
Summer time last year my family and I decided to go to Mexico with friends and family and we picked Paradisus de la Carmen. The suite we stayed in was big and I really like it. My kids and I slept separately as the sofa turns into a bed. The one thing I did notice was the old sofa and I wish they would get rid of that. Food was 24/7 but my kids loved the fact the each morning a stag came to replenish all their Candy and cookies I mean the kids were in candy heaven. It's a big resort so you really have to walk around a lot. At some point we left the kids with the child care at the resort and they did a wonderful job. The resort also has a private section for adults which I thought was cool. Also some of the hotel rooms had private pools attached to them which was also very nice. I'm going to have to say that the water park for kids was definitely my highlight. I mean this place was just amazing. I would definitely come back!!! read more
3 months ago
From check in to check out, the staff and experience were wonderful. The facilities are in great shape and the choice of restaurants is very good. The only thing I would have liked is for the A/C in my room to get colder. We had a conference there, as well, and the room and A/V were top notch. I was very impressed that at every restaurant they asked about food allergies and restrictions when you check in or ask to be seated. At the buffet, someone walked it with me, showing me which items had no gluten. There are symbols on many of the items (although I didn't see a legend to know which is which - some were more obvious that others). They made me gluten free pancakes the first morning, which was nice, but they were small and had that gummy texture which is common. There was a section of the buffet with gluten free bread (which was a little crusty) and a muffin (I couldn't really tell what kind, but it was fine for breakfast). At the fish restaurant, they brought me gluten free soy sauce for my sushi and there were gluten free dessert options. The staff is very attentive to our GF needs, better than most restaurants in the US. read more
3 years ago
Just got back from a 6 day stay. Please be patient as I have a lot to share. Check in for us was not smooth. We made a few requests when we booked that were completely ignored. We were told they could not accommodate what was asked for at this time. After an hour and a half of going around and around, amazingly they were able to meet our requests. Whole check in thing is kind of a joke. That being said the room was nice. Big enough for myself, my wife, and two teenagers. The weather was beautiful so we weren't in it much but had a great ocean front view. Maid service was great. Room was well cleaned daily. Fridge and snack bar always refilled. We were in building three, which was very well maintained. Almost all the restaurants are in this building, and it has a 24 hour coffee/snack bar. The main pool and a smaller pool are also located at building three. The grounds are well groomed, and the beach is huge and beautiful. The pools were not my favorite. They were not heated. The water was also below the skimmer line so water was not circulating in the main pool. Also, pool chair saving starts very early, and unfortunately, many "reserved" chairs sat empty all day. I just started moving people's things after a couple of hours. Service at the pools was pretty good. Food was hit or miss. The taqueria and Mexican restaurant were great. The buffet and Italian restaurant were ok. The seafood restaurant was below average. The service and food at the Asian restaurant were bad. We booked through Costco, and arranged our transfers through their provider: BD Experience. I do not recommend them. They wanted to pick us up 3.5 hours before our return flight when were were 20 minutes from the airport. Overall, it's not a 5 star resort, but it was a good escape in the winter. read more
I just got back. Stayed four nights. I do highly recommend this resort. Everything is in one place. They offer Yoga, silent disco, painting classes, water aerobics, which I completely enjoyed, coffee bar, pool, games, different spots to chill so you aren't in your room, buffet, and a few different restaurants. The pool area is massive, and the swim up bars are beautiful. Downfalls, there's no air conditioning in the main part of the hotel. The spa... absolutely one of the worst pedicures I've ever received in my life however, the girl that did it was very nice. The front desk girl wasn't. The restaurants are not worth it at all. They try to up charge you on certain things but it's an all inclusive resort so I didn't feel like that was necessary, the food... you wait for an hour and a half and we weren't impressed by anything provided at the restaurants from the Service to the food.... when realistically the buffet is much better. The buffet, the maid service, the pools, huts, areas to lay out, access to the beach, service at the pool, not to mention hospitality of the workers, and the people...absolutely outstanding, and that's why I do recommend this resort, family friendly. Everything was clean even tho parts were completely under maintenance like leaks in the roof buckets on the floor collecting water. Some areas did smell like mold and if I was staying in those areas, I would've asked to move. I did have a wonderful time and was impressed by all the resort offered. You do get what you paid for here and I felt like it was worth it. I did ask for two beds as I was staying with family. I was given a king bed. I had to go down and ask for two beds... twice and then I was accommodated. Also, if you book outside the hotel, they don't offer pick up from the airport or take you to the airport on their service. Please use Uber. We made the mistake and paid $100 to get to the hotel. When really the Uber was $20 as we did that on the way back to the airport. Felt like an idiot, but you live and learn. Very clean. Food was fresh. Drinks were good. Pool was clean. Hotel was clean. read more
3 years ago
I came here with my family around May for a few days and we really enjoyed our stay. The service was not too bad and they were attentive, it does get a bit slow at times (which is odd as I don't think it was too busy during our stay) but that's understandable. The resort comes with multiple restaurants and we enjoyed trying all of them. I think the service could be improved especially with the amount of money we spent. read more
3 years ago
The experience this trip for me was decent. The three star was for the view. Customer service is a bit slow, food wasn't the greatest as I've tried other resorts. The room a/c wasn't working properly. But room service was great! Overall, it's decent for a quick trip but not a long stay. read more
Hey Yelp Fam! I'm back with another review, and this time we've gone international! A few weeks ago, I ventured to Cancun, Mexico, and stayed at the All-Inclusive Paradisus Cancun Resort. I'll try to give you as much info as I can about my 4-day, 3-night stay, but if you decide to stop reading at any time, just know this: **I HAD AN AMAZING TIME** and I can't wait to go back! As we left the airport with our private driver and drove through the city, I was filled with excitement. The beautiful palm trees, the water, the people, and the vibrant culture all made me eager to start my vacation. Arriving at the resort was just as thrilling. Everyone who enters the resort must be checked in by security, and once you arrive at the front, resort staff members greet you, collect your bags, and walk you to check-in. We landed around 10:30 AM, got to the resort a little after 11 AM, and our room was ready by 12 PM. While waiting, we checked in and received our wristbands. FYI, we stayed on "The Reserve Side," which is adults-only. With about 40 minutes to kill before our room was ready, we decided to check out one of the all-you-can-eat buffets for a quick bite. This was the first and only time we ate on that side of the resort because we took full advantage of the restaurants available to us on the adults-only side. Now, let me tell you about the room. We were on the second floor, which made it easy to access snacks, food, the beach, and other amenities. The rooms are very spacious; I went with two other family members, and we opted for the master suite, which came with two bedrooms and two bathrooms. The bathrooms have nice glass walk-in showers, with a private toilet area behind a door, and the room includes a minibar fully stocked with drinks and snacks. Our room didn't overlook the ocean, but that was fine--it was an easy walk around the corner and down the stairs. Navigating the hotel was like a maze, but I finally got the hang of it the day before we left. The beautiful blue water, the Bali beds, the food, the staff, the views, the activities, the spa--**EVERYTHING WAS AMAZING.** I won't go into too much detail because I don't want to bore you, but I do want to share the places we ate at: Malva** (buffet on day one) Lemon Fish** (must have a reservation) Sal** (must have a reservation) Sante** (my favorite) Aquafish** (I didn't eat anything here; but you can try it out) One of my favorite things was going to the snack bar in "The Reserve," which is the adults-only section that had snacks every day. I went there regularly for the cute and tasty desserts that weren't too sweet (I loved it!). As for activities, we did the "Sound Healing" session--OMG, it was worth it. Lying by the beach with my eyes closed while the instructor using crystal singing bowls that made different frequency noises as she recited mantras was a freeing experience. I'm not one to opt for things like this, but I'm glad I tried something different. One day, my family did a morning strength session, but I couldn't make that... lol, I was sleeping. We also did hydrotherapy, which I highly recommend. You start by sitting in the sauna, then move to the steam room (which was intense, lol). Then, you walk on warm rocks that spray water on your ankles, plunge into ice-cold water, and finish in a warm jet pool with waterfalls. You're there for about 45 minutes--just enjoy it! The staff was amazing--very friendly and attentive. Our concierge was Violette--she is OUTSTANDING! I'm sure I didn't cover everything, but I'll make it up with photos. Please enjoy the pictures! read more
This was our first all-inclusive experience, and we had an amazing time! I spent a week in Cancun celebrating my birthday with my family, staying at this beautiful all-inclusive hotel. The hotel's design is stunning, both inside and out, with a theme that highlights Mexico's natural elements. The use of natural light and lush indoor plants really stood out and created a memorable ambiance that I thoroughly enjoyed. Our room was fairly standard, but it included a beachfront view that we paid a bit extra to upgrade. We mostly appreciated the room service included in our package--the staff cleaned the room daily, restocked the fridge with water, and made sure we had fresh towels. The activities were the highlight of this trip and made it feel like a true vacation. I loved soaking up the sun and spending time in the pool. The hotel offers a variety of activities, with daily events that were a nice touch and gave us something to look forward to each day. Dining at the different restaurants was another aspect I enjoyed, even though not all of them hit the mark. Experiencing the variety of flavors they offered was fun, and my favorite spots were Blue Agave and Cielo. Overall, this was a fantastic first all-inclusive experience with my family. The beauty of the space, the wonderful service, and the engaging activities truly made the experience special. Paradisus really did feel like a paradise! read more
Paradisus is so pretty. There are greens everywhere! They're literally hanging in front of your room. Ask for room 301. It's got the perfect view of the pool. I was here in 2021 and 2022 for Illenium's Ember Shores. It was his 3-day music festival. It was glorious. Despite the rain and government trying to enforce rules, I had a blast. This year they really screwed up reservations for a lot of people. Rooms weren't ready when promised. I personally arrived before 11 AM but didn't get into my room until 6 PM. I had to nap on the beach. I felt like Paradisus set up different dining options for these 3 festival days (Fri, Sat, Sun) compared to their regular dining options. They only served burgers at the pool. Instead of ice cream, they had nachos. They had set menus at the restaurants. On Monday morning, it was like a 180 change because other non-festival guests started coming in. I got to eat ice cream at the ice cream cart instead of nachos. Alcohol was still unlimited, which was the best part. read more
3 months ago
2 years ago
The hotel and the facilities were very clean, modern, and easy to navigate. Only issue was that the entire hotel was not cooled down. The service was excellent with room service, restaurants, bars, and the spa. Pleasantly surprised with all the restaurants. Food was very good and the individual restaurants were all distinctly different from other restaurants. The Malva restaurant has the buffet had the combination of all restaurants frim the resort. Breakfast, lunch, and dinner was great at the buffet. The beach area had good amount of lounge chairs and cabanas and a picture perfect scene with that warm Caribbean water. Only disappointment was the sargassum. First time at an all inclusive resort and was a great value. The excursions is a must: Xcaret, Chichén Itzá, and Isla Mujeres. read more
2 years ago
Don't ruin your vacation .. stay away from this hotel or should i say Motel.. upon entrance seems like a legit nice place, but when you check in things changed.. food buffet is horrible always cold and recycled food.. they even use plastic reused cups that guest thow away in the trash, everything is horrible cracked walls old paint Mickey Mouse repairs the service is super slow... anyway you get the point. Nothing to eat for toddlers! read more
We just returned from this wonderful resort after spending five days there! It was absolutely fabulous! We stayed in the reserve area, which is for adults only and it's more upscale than the rest of the resort. We had a personal concierge, and his name was Roberto! Roberto deserves a raise because he was freaking awesome! We returned to our room only to find a freshly drawn bubble bath with rose petals waiting for us! Our bed was decorated with rose petals too! He said after a day on the ocean yacht that we had chartered with some friends, a bubble bath seemed like the logical thing to do! We loved it! The food was pretty good, but you know food at an all-inclusive is not going to be spectacular! We did eat at Fuego and we decided to upgrade for the lobster and steak dinner. It was $75 and it was sooo worth it! We are so glad that we did because the lobster was 9 ounces, and it was fabulous! But let me tell you about that filet mignon because it was outstanding! Perfectly seasoned, and just melted in your mouth! We were there for my girlfriends 50th birthday party and about 42 of us met up down there and had a great time! I can't say one bad thing about it! The grounds were meticulously obtained! Can't wait to return! read more
5 years ago
Room: -Beds were comfortable -Shower was nice with a rainfall showerhead and a detachable head as well. -Great view of the ocean with a large enough space that two people could lay out in the sun on pool lounge chairs on the balcony. -Fridge stocked with beverages.. They did not refill these when the came to clean the room each day. -If it rains at an angle your room will get flooded with water because the doors and windows are not sealed properly. This can be very dangerous since the floors are all slick stone. I almost slipped so many times! This can also happen in the bathroom so make sure you dry off well and put the bath mat down. Service: -Nice employees. -We had our room cleaned everyday. -Costs $5 to order room service, this is the first time I have ever seen a charge for this at an all inclusive. Food and Drinks: -One of my favorite spots was the Nespresso coffee stand. -I do wish there was a bit more options for breakfast restaurants besides just the buffet. -Currently you have to make dinner reservations each night or eat at the buffet or blue agave. I believe this is only going on because of COVID. -The food served outside during lunch is very good. Nothing fancy but they make great burgers at the van stand at the smaller pool and good fish tacos at sunset grill. -The swim up bar is always a hit. Amenities: -Gym - nice for a hotel, there was 3 different rooms with various equipment. -Pool - water was too low in the main pool causing it to be dirty at the surface as well as the water was very warm. -Parking- If you rent a car it is not a problem to park your car here. There is a side entrance you can take between towers 1 and 2 if you do not want to walk up to the main lobby each time. -Spa - did not check this out due to the prices being all way too expensive. Planned Activities: Needed some work. For it being all inclusive I actually really look forward to the activities throughout the day that the hotel has planned (such as morning yoga, dance lessons, competitions, and night time entertainment). The last all-inclusive that we stayed at did a great job of making sure everyone knew about these activities. I felt like the majority of the guests at Paradisus did not know what was going on besides the nighttime shows. I showed up to play water polo one day and no one ever came, as well the majority of the events the staff showed up late to them. Other: -Beautiful inside with all the hanging plants. -Lots of kids at this resort. -One thing I did not like is there is levels depending on the color of your bracelet, which I found out later. If you have the red bracelet you are not doing all inclusive, the purple is standard all inclusive, and the gold is adults only. You have to pay more for the adults only and you have to pay more for the cabanas ($200). It makes it feel like it is not really an all inclusive when I cannot go over to the other half of the resort without a gold bracelet. When first looking over a menu at the restaurants here at the resort there was pricing for each food item. This was confusing since I thought it is all inclusive, then realized that it was for people with the red bracelets which was not defined on the menu. I don't think this is a bad hotel to come to. It is an average experience for staying at an all-inclusive, which it's almost impossible to stay at an all-inclusive and not enjoy yourself. I had a wonderful and relaxing time while staying at Paradisus. read more
3 years ago
PLEASE READ- This is the worst hotel I've ever stayed out in Mexico. First of all the heat inside of the hotel is terrible. It is hotter than it is outside inside the hotel. Second of all the food is absolutely horrendous. I went with my mom and dad and both of my parents were throwing up, three out of the seven days that we were there. When we went to the Buffet, I cut into my pancakes, and the pancake was completely oozing batter and it was completely RAW. We went into the sushi restaurant, it was called a Fishhouse or something, that's where my mom got food poisoning . I got ramen at that place, and it literally tasted like DISH water mixed with noodles. also, the sushi tastes like it's from Walmart (if Walmart had sushi) . Lol. My dad got food poisoning from the tacos at the Buffet but all of the meat the same throughout the hotel so good luck people .... We literally tried all of the restaurants and they were so disgusting either overcooked or undercooked. Everyone was complaining about the food. Ugh how could they not do anything when EVERYTHING WAS DISGUSTING AND MAKING PEOPLE VOMIT We talked to FOUR COUPLES there- they threw up from different restaurants. We talked to a guy who worked there, and even he knew about all of the food poisoning that was going on in the hotel . So at this point we were like fuck it let's eat at this fancy expensive restaurant - we'll when we went into the steakhouse we THOUGHT that it would be better since it's super expensive, but when I ordered my steak it was completely raw. So the next night we thought we would try that Italian restaurant. I got the most simplest thing on the menu fettuccine Alfredo and I thought to myself how can they mess this up? Well, they certainly did. It had a NO TASTE AND was completely bland and I took two bites . my parents and I lost a total of 5 pounds during this vacation and we were so ready to go home! So sad and I will never be coming back to this Resort. I have one positive thing to say. The waiters were amazing. They were always happy and accommodating. But yea.. all in all if you want to be miserable and scared of food, puke your guts out, then this is the place for you ! read more
4 years ago
I enjoyed my time at Paradisus overall, the hotel interior is very beautiful adorned with real overhanging vegetation throughout. We stayed in a standard luxury ocean view room priced around $420 a night all inclusive. Had the restaurant and service been better, this could have been a 4 star review. CONS - HORRIBLE HORRIBLE restaurant reservation process. We knew it would be bad so we tried calling days in advance, were put on hold for 5+ hours and no one picked up after being transferred. We then tried to make reservations in-person when we got to the hotel and was met with a line and limited hours in which you had to make them in-person. We attempted to do a walk-in some restaurants that were clearly at 10% capacity and were told we needed a reservation. Some folks in my party complained to varying employees and they got agitated, which was not expected I suspect they are trying to push people into eating the non-reservation offerings like the buffet and the taco bar which is much cheaper to maintain. PROS - Beautiful interior, nice selection of restaurants IF you can get a reservation - Once you can actually get into a restaurant, service is pretty good - Nicely stocked room beverages and snacks, did not skimp out on the alcohol for mix drinks read more
2 years ago
Amazing resort with a very green decoration. Fantastic food and drink. I had an amazing time. read more
I was traveling to Cancun to celebrate a friend's birthday so we were looking for an all-inclusive hotel that would have good service, good access to the beach and the pool, and overall provide a nice time during our short stay. I booked the room through the Melia app as through the app there was a discount in addition to the discounted rates given to MeliaRewards members. The lack of service continued during the check-in process. The Paradisus is a large property comprised of many pyramids across a wide land size. You enter the property through the main pyramid which has a small check-in and check-out section to the left-hand side. We went in there to check-in and were instructed that because we were reserve, we would check-in at a different pyramid and thus were walked to the Reserve pyramid. The attendant who walked us through was nice but could not answer any questions and kept repeating "your Reserve agent will answer all the questions". The pyramids are designed in a similar fashion with an open layout in the middle, stores, restaurants, or hotel facilities on the ground floor in the middle and guest rooms on the top floors surrounding the open atrium. The Reserve pyramid is also designed this way with the check-in desks as well as a lounge on the ground floor and guest rooms on the top floor. The check-in attendant was busy helping someone else when we arrived so they asked us to wait in lounge. On the ground floor in the open atrium, the Reserve has a lounge which serves complimentary drinks, coffee, tea, as well as heavy snacks. The lounge was open in morning until mid-evening so you could stop here for breakfast, a late snack, a lite lunch, drinks and snacks or a lite dinner. There were many tables surrounding the lounge and sitting in the open atrium was very nice and peaceful. After a little while, the hotel attendant came in and said they were ready to check us in. The room itself was also a decent size and contained the following - along the left side was a bench to either site or to store luggage and next to this was a long desk on top and below were drawers as well as a cabinet which contained water, soft drinks, water, and some food items. Since this is an all-inclusive, most of the contents in the mini-bar were complimentary and should be refilled each day and refilled based on the preference of the client - ours were refilled only upon request and even though it took a couple of calls. Above the desk was a TV mounted on the wall and finally along the left side was a table with two chairs. On the right side of the room were the two double beds with a nightstand in the middle - the beds were comfortable and provided a decent night sleep. Paradisus is also a large property so there were plenty of spaces, chairs, and beds available next to the pool and beach. The Reserve pool is a separate area where it is adults-only and it is supposed to be more exclusive - it was quieter than the regular pool but towards the end of our stay which coincided with the weekend, there were plenty of kids who joined the pool as the staff did not regulate who would come in. For the Reserve pool, there are beds surrounding the pool which need to be reserved a day in advance and once reserved it is yours for the entire day until you give it up - so you can wander away but if you leave something of yours there or let the staff know that you will be coming back, then they will not give it to anyone. While this is nice on one side, it does limit the amount of guests who have access to the limited beds. Also, we were not informed upon arrival that the beds needed to be reserved a day in advance, we only found this out on our second day - again, information that would've been helpful in advance. The large property provided plenty of opportunity and space to enjoy both the pool and beach, as well as walk along the beach and stay within the property boundaries. Other amenities on the property include complimentary wi-fi, which was a decent speed and allowed for email and Whatsapp but was slower for YouTube and streaming. There is also a gym on property but it is a bit further away so we did not access it. Overall, the Paradisus was a mixed bag. The positives are the large resort space, the plethora of choices for restaurants, the Reserve lounge, and since the resort was so large it provided quiet areas so the noise wasn't concentrated into one area. The negatives are the lack of customer service, the somewhat outdated rooms, lack of a map or clear instructions/details as to what is available and when, as well as communication with the hotel regarding airport access. Final note, I went for a couple of days and it was at the beginning of the week and left right as the weekend was getting started - there was definitely a different crowd, different vibe, and increase in noise level from when we arrived to when we departed. read more
4 years ago
I came here to celebrate Christmas with my family. First and foremost, this hotel is absolutely gorgeous. Just beautiful. The lobby made you feel like you're in a jungle. I will say this resort is probably better for adults and not so much kids. There's not much kids activities. They did have a kids club but unfortunately, no parents were allowed to stay and watch. I personally do not feel comfortable leaving my young child alone and she wasn't comfortable with that either. Anywho I had a luxury ocean view suite in their 3rd pyramid on the 5th floor. The views were lovely but the screen door was very hard to open. Like you had to use a lot of strength to pry it open. Not fun I recommend making reservations at one of their many restaurants over the buffet. Everything we ate at the restaurant was delicious. The buffet was only good during breakfast time. Went once for dinner and didn't really enjoy it. Overall i would definitely go back but maybe not with my child. read more
Absolutely loved our stay at the Paradisus Cancun resort! We booked this trip for our an anniversary trip. Once we arrived, we were greeted immediately and our luggage was taken to our room for us. We were assigned a concierge person and they helped us throughout our stay. Thank you Alexis! You were amazing. We booked dining reservations through her for our entire stay and she helped us book excursions as well. She provided many options and we chose the one that worked for us. The room was very nice! We booked a luxury suite ocean view and the view was indeed amazing. We spent a lot of time on the balcony admiring the views. The food was great! I would say that the buffet was a hit or miss depending on when you get there for the freshness of the food. My favorite buffet time was breakfast! The food was coming out constantly fresh. If you're pool side, the chairs can fill up quickly. But many people were leaving their towels on their chairs even if they were leaving. Just ask around if folks are using their chairs or not. There are servers that you can order food and drinks from. Overall, I think enjoyed my stay at a Paradisus Cancun and would come back! read more
The Paradisus is a grand resort comprised of 5 pyramid structures (though it looks like 3) that are a plant lovers dream! The front of the resort faces the main street in Cancun, and the back faces a very nice beach with tons of straw umbrellas and chaises. Apparently there used to be cabanas on the beach but a tropical storm swept them away. Due to the fact I was at the hotel with a person who has a timeshare there, the check in process was long and tedious. However it was all worth it when we got to our room which was a spacious one bed suite with a pull out sofa bed. The view from the patio was unfortunately of the parking lot, not the beach, but it had a hot tub and I didn't plan on spending much time in the room anyway! That said, I found the bed to be just ok, and the pillows so flat they were uncomfortable. The resort is truly beautiful, offering a variety of food venues and options. Right away we visited the buffet and I was wondering how a buffet would work during Covid. As it turns out, resort guests are not allowed to initially pick up a plate, nor touch tongs or spoons/forks to put food on said plate, the staff do all that. It seems effective with the only drawback being they almost never selected the piece of food I was personally eyeballing, and there was occasionally a language barrier. Anyway, the staff there were always lovely, even as I was unintentionally behaving like an ugly American as I figured out their new serving system. Prior to the beach is an enclosed area around a snaking pool and outdoor eating places. Tons of umbrellas and lounge chairs are scattered about, as well as cabanas. I didn't spend much time there but it was nice to pass through on my way to the beach. The beach is...well, the beach. Very well maintained and staff would come out the chaises back in place every evening regardless of where guests would move them during the day. In the afternoon, servers would hit the beach and bring drinks and such, it was great. Every night there was some kind of entertainment. My favorite was the silent disco, where we got [sanitized] headphone with access to 3 stations piloted by 3 DJs. We had a blast dancing around and switching stations to find songs we liked! It was a great stay, I would absolutely return! read more
4 years ago
We were here for 10 days and there is a lot I wanted to say but not enough space. For a full breakdown of each day, go to my review on Tripadvisor. Check in: do not expect the room you booked. Make sure you get what you paid for Food: Only places we didn't get sick at were Sal, Cielo, Blue Agave and Sante. Or the reserve bar near the spa. Avoid: the buffet. Any dairy products if possible, especially the cheese. Building 3 if you want to sleep (loud music every night and the doors don't black it) Service: lacking, no apologies for mistakes made by the hotel. The honest employees will tell you about it. Double check: the AC. Ours did not work and they asked us to check out at 11 and check back in at 3 for a room with working ac? Extremely inconvenient. That your discounts are applied at every dining experience. Otherwise they will NOT reverse the charges at checkout. Saving graces: the view, any experience outside the hotel. Building 4, Yamil (Sante Cabanas) was an amazing server, Mervin (Cielo) was an amazing server and great dining experience, dinner at Sal, lunch at Blue Agave. Good food options: tacos at Blue agave, the food at the reserve buffet, breakfast at Sante, aguachile in the cabanas, anything but the elote at Cielo. Check out: they will be rude, they will not budge even if it's their fault. Double check everything. They will hate you for it, but it will save you spending a couple extra hundred dollars. Safe Travels! read more
4 years ago
My husband and I really enjoyed our babymoon here! We stayed three nights and loved getting to try a new restaurant each night. The whole resort is nice and clean (except a few of the lobby bathrooms that got pretty gross at night) and the staff was very friendly and welcoming. If you're looking for a quality resort to relax at for a few days, this is a great choice! read more
4 years ago
We were originally scheduled to go to Paradisus Cancun in March of 2020. And then the world shit down. Fast forward to August 2022. We've been to many all inclusive resorts (including reserve paradisus punta Cana) We stayed for a full week in the reserve section. We had a deluxe ocean view room. Before arriving, we received an email stating we were in a jr suite. When I called CS to make sure they had us in the correct room, the man on the phone was unbelievably rude. Told me to "stop talking" so he could read my reservation info to me. Huh. Upon arriving at the resort, we noticed how beautiful the lobby is. Humid but gorgeous. Our room was lovely. Housekeeping is exceptional. Eva, I think, did a great job. A few mornings a week, yoga is offered at the outside gazebo overlooking the ocean. The waves were so soothing. I wanted to try the stretch class but the instructor never arrived so I used the well appointed gym. We used the Bali beds which is a really nice perk. We loved the ocean view ones. Joel at the Bali beds was a great server. Valeria also AMAZING! Caesar in tower 5 reserve area was great about clearing our glasses and plates during a cocktail hour. Lunch box service by Teresa and Antonio and richer was perfect. They checked on us constantly refilling our drinks. At Capella, we also had great service. (Maybe Josue. I can't recall) Pedro and sofino at sports bar so so good. Seriously Pedro is the best bartender. The. Best. Roberto great server also at sports bar. Polite and friendly. Sofonia and giovani were friendly and professional. Ernesto at Lemon Fish was amazing server. And that food was really good and fresh! I hate buffets. Hate. But the buffet here was good. Each day had different choices. Our favorite restaurant was Cielo. That food was unbelievable. We've been to many all inclusive and some have cost a lot more money (sandals). The service and food here was very very good. Our concierges were Violeta and Mauricio. They were extremely responsive every time we made any request. They were professional and friendly. Ask for them. You won't be disappointed. Would we stay here again ? No. We would not. Why? Because the temperature of the room was too warm. Goodness knows they tried several times to make our room cooler. Even with their efforts the rooms temp never got below 77* (it was btw 77*-82* the entire stay) and that is uncomfortable for us. We are from Houston so heat is not foreign for us. But the room was way, way too hot. ***Don't spend extra money on ocean view bc we had to keep the blinds drawn or would have been unbearable. That was a rip off for us. Wasted money*** Sadly, that is a deal breaker for us. I understand it's been a warm summer. We live in Houston, so we are used to the heat. We've traveled many places in summertime (Guatemala, Jamaica, DR, PR). My husband has MS and it's triggered by the heat. And the entire stay, he dealt with issues bc of the warmth of our room. Usually we can go to the room and cool off. Not here. We've never dealt with a hot room before. We visited many tropical locations and the heat in the room has never been a problem. So sadly, in spite of the good food, great cocktails, and amazing service, we won't be returning to Paradisus Cancun. read more
Loved my stay here. I heard a lot about how bad the food and service was at an all inclusive resort but I saw none of that. Every meal I ate there had something served that made you say "wow" Staff was friendly and attentive and the view from the pool made for plenty of great photos. I would come beach and plan on doing so in the near future. read more
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7 years ago
Paradisus Royal Service exceeded our expectations! My husband and I had the privilege of staying at Paradisus Cancun for our 4 year wedding anniversary and we thoroughly enjoyed our week long stay here. My husband communicated with Karla from Expedia weeks leading up to our trip as well as during our stay and she ensured that logistical details like departure/arrival, transportation to and from the airport, and to and from excursions were taken care of. We were wary about going through Expedia but it was very smooth. Upon arrival, we were assigned a butler, Hector, who was very kind and hospitable and truly "at our service" throughout our stay. He helped us make reservations, communicated with the Pool Concierge for our Bali beds, and checked in with us periodically to ensure that we were enjoying our time. I even lost my sunglasses at one point on our vacation and Hector and the Royal Service team found and returned them to me! I thought I lost them for good, so I was extremely happy when they were returned. Royal Service definitely made our vacation very memorable. Melina at the front desk upgraded us to an ocean view room which was on the ground level and very central to everything we needed at the resort. With Royal Service, you get: * A Royal Service bracelet & beach bag (for the duration of the stay only) * A personal butler * Food bar, premium alcohol bar, Nespresso bar (thank you Oscar and Ramon for your hospitality!) * Pool & Bali beds exclusively for Royal Service patrons (Aaron provided excellent customer service and we enjoyed the Bali beds very much) * Access to the Gym and Yhi Spa amenities (sauna, steam room, showers, massages are separate cost) * Access to La Palapa for lunch - for Royal Service only. Stunning view of the beach. And Fuego for Dinner * Night shows from 8:30pm-9:30pm every night, kids are welcome * 24/7 Room Service from the Royal Service menu - I don't recommend lunch or dinner through room service. The food is so-so, but the breakfast is light and tasty. A few downsides: * Overall, the food was decent but could have been better. The drinks were far better in our opinion! However, the one night we went to Tempo (not included in the all-inclusive) was the best food of our stay, hands down * Yhi Spa felt a little dated, basic toiletries were missing like shampoo, soap, lotion etc. The 'car wash' shower wasn't working either in the women's bathroom. Sauna and steam room were nice though * Several restaurants closed during our stay, but enough were open to enjoy our meals * Construction obstructed our ocean view for the duration of our stay Overall, Paradisus Cancun Royal Service was fantastic and it felt like a taste of paradise, with the beautiful weather, Crystal clear blue waters and the softest sand. The staff were extremely hospitable and kind and we highly recommend bringing cash to tip the housekeepers, your butler, pool concierge, waiters etc. as they work extremely hard to provide the most outstanding customer service. If we have the opportunity to return, we will gladly do so! Thank you, Paradisus, for making our wedding anniversary one to remember! read more
2 years ago
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More info about Paradisus
Blvd. Kukulkan 16.5
77500 Cancún, Quintana Roo
Mexico
Zona Hotelera
Directions
87 750 92457
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http://www.melia.com/en/hotels/mexico/cancun/paradisus-cancun/index.html
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