So we were here during the time of Thanksgiving, for 6 nights. Unfortunately, we hit some windy weather so the waters weren't calm at all. So we barely went outside the hotel, very rough waters and very windy. Inside, it's very nice. I enjoyed most of the entertainment. However, for the food, it was really not good. Maybe we had a few good dishes, but definitely fell way below the bar for a 4/5 star hotel. The sushi place, don't even go there, it was really really bad sushi we couldn't even eat it. The drinks were all poorly made as well, which really sucked. Sucks that there's no dance/club (there's a small one) but not much going on in that scene -- but I didn't expect it to be. The service was not that great either unfortunately. If I had to go again, i would not recommend paradisus. The hotel is very nice, but service and food was not good. Most of the food from the buffet was stale, it was just weird that they didn't have even just okay food at the resort. We definitively weren't the only ones thinking this, we met a bunch of other folks who felt the same. Another horrible thing is that they didn't heat up the pool, so there was literally no one in it. The pool was heated however in royal service, and that's just unacceptable. There were a bunch of kids and they didn't get to enjoy water time (the waves out there were way too strong). Service was slow and sometimes there just wouldn't even be food or plates and utensils.. and selection of food was way too small, just didn't have all the perks you think would be basic for an all inclusive price of this resort. It kind of killed our trip staying here. :/ The only good thing is because our resort experience was so poor, we ventured out a lot and did a lot of excursions. It would have been nice to have the choice to just relax at your resort though.. which is a big part of your decision to vacay. :( We'll try another time at a different resort... read more

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My sister and I spent 3 nights at this hotel and it was outstanding. Two preliminary notes, however: 1) We speak fluent Spanish, so that probably contributed to our pleasant experience with all of the staff; and 2) We didn't bring any kids, and didn't try to rent anything at the hotel (e.g., the bali beds). We absolutely loved the food here. We ate at the buffet multiple times, and it really is great. Everything is fresh and the variety of food is immense. We also ate at Blue Agave (good) and Fuego (effing outstanding). All of the bars were efficient and gave us exactly what we ordered the first time. Very clean rooms, fast WiFi, and helpful staff willing to help you at all hours (we know that from experience). When we wanted to book an excursion, we just went to the lady that books the trips, and a few minutes later, we were done. The hotel itself is absolutely gorgeous. The lobby looks like a jungle. When entering the hotel at night from the street, it looks like three glittering pyramidal jewels with glowing purple peaks. The outside facing the water is also obviously very beautiful, since it is on an oceanfront. The probability of us coming back to this specific hotel is very high. read more

I give this 5 star because 95% of our vacation was beyond expectation. However I do have to warn others DO NOT TAKE THE 90 minute sales pitch. Yes it is easy to say no but you will NOT get what they promise you. Once you say no, they treat you like an enemy, no smiles, not friendly, and they do not deliver on the incentives. It's a bait and switch. They say it's not a timeshare but it is. The first offer is 50 years for $45,000 + $1100 maintenance fee per year which is not guaranteed to stay the same. When you say no, the manager offers a trial for $12,900 + the maintenance fee. That offer is for 20 trips. Breaks down to $1645 per trip WITHOUT airfare, WITHOUT transportation to the hotel. We paid $1600 for our vacation which included air and shuttle through amstar. The annual maintenance fee is likely to increase each year which makes their deal so much worse. I have to mention the receptionist at the Spa who was so very rude. We had prepaid for 2 massages and the woman was terribly rude in her mannerisms and speech to us. We had a few questions upon arrival at the spa and she dismissed us like we were nothing. Fortunately the massage relaxed us and we were able to let go of the tension she caused. It did leave a bad taste in our mouth about the resort. Hope management reads this and speaks with her. She can learn from every other staff member at the resort how to be hospitable, welcoming, and friendly; especially for a spa. Now on to the good parts: At checkin we asked about an upgrade and they gave us a free upgrade with an ocean view. Beautiful room and amenities included. At the beach, we stayed on the chairs under the constructed umbrellas. No charge for these, no reservation. Just arrive early for the best selection. Staff comes and serves you drinks all day. Other reviews mentioned you need Bali bed or cabana to get the service. You don't. It's free for everyone. And awesome. The wait staff was so much fun too. They seems to enjoy their jobs and have fun with you. Talk to them. They treat you like you are their only customer and go out of their way to get you anything you need. (We tried to get a Bali bed reserved, one of the promised rewards for the tour we took but when we reserved they limited the selection to locations that are inconvenient so we opted to just take the chairs on the beach instead. Because the staff take care of you there, I don't see the point of the Bali bed. It's not much more comfortable, and you are in the water most of the time anyway.) We tried all the restaurants included. The food was incredible everywhere. The buffet was excellent, with different themes/selections each day. The staff was so friendly and helpful Some tips: - bring cash for tipping. Small bills if you can. Getting change for a $20 usd was difficult. The bellman came thru but often had only $14 so I had to wait til layer in the day. - make early reservations for dinners. 6-6:30 worked great. Not many there then so you get extra attention. If you are hungry later, stroll to the buffet. read more

The food was excellent and they treated us like QUEENS! We stayed in Royal Service. David was our butler. Francisco Terrazas was our server by the pool. HE WAS AMAZING! Very attentive, so sweet, he even remembered our names. It was excellent! Salvador the bartender was sooooooo generous and also very attentive. We look forward to our next trip! read more

Paradisus - BY THE POOL - Hotels Near Me - Cancún, ROO

Cancun is a wonderful place to visit. It is worth every penny dollar. This hotel is nice but a bit overrated. You feel very welcomed once you enter. Last day not so much. Staff are friendly. Rooms are clean. View was wonderful. read more

Paradisus - Sunrise a bit cloudy but beautiful - Hotels Near Me - Cancún, ROO

I've been to multiple all-inclusive resorts in Cancun and playa del Carmen, and this is by far the worst of all. It's hard to access food. They make hard to access food. For being all inclusive, this place have is the worst and the restaurants serve almost the same type of food. U can't tell the difference between restaurants. There are only 5 restaurants and 2 of them requires reservation..1 is almost always close for dinner due to events. Never going back! Not only that, when we checked in, the front desk lady said she offered us a free upgrade to a better room to find out it was not even ocean view (which was our original reservation). She said no ocean view was available and that the new room was an upgrade. Total bs. I complained and demanded to get ocean view as that was we paid for. Another guy fortunately was nice enough to give us a new room with ocean view. read more

It was my first time in cancun and I stayed here it was simply amazing the service the food the top shelf drinks they really went all out to ensure you were treated like royalty the pools were beautiful and clean and who can complain about staying right on the beach the ocean was so close it didn't even feel as if I left the hotel and when they say all inclusive they mean it anything you want and need they have it waiting ready for you in no time the customer service was A++ and I don't even speak Spanish I will defiantly recommend this place to anyone it's away from the party scene but the true definition of a vacation relaxing environment with just the right amount of guest so you don't feel like it's over crowded and you can enjoy your stay. read more

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Just got back from a 4 nights stay here with my family and some of our friends and was overall pretty happy with the hotel. Lots of places to eat and drink, and it's constant with the eating. At check in we were greeted by amazing floral smells, and walked in to check out with no problems. The hotel is a bit humid since its housed in a giant pyramid with glass tips, i imagine it's to help with all the plants around the hotel. Had a room on the 6th floor with no real problems, except the a//c leaked water here and there, and there was a tiny bug problem. I just advise you no to put your clothes in the drawers. Room: we had a double, with beach front views, that also overlooked one of the pools and it was absolutely beautiful. Pillows were so so, kind of lumpy, but spacious. Bathrooms were nice, waterfall showers with a little hand held shower head as well. Toilets were clean, there's also a bidet if you're into that... Food: we mostly ate at naos which is the buffet and it's the only restaurant on site that serves breakfast and lunch besides the other little places that serves hot dogs and stuff pool side. Good amount of options that cater to americanized tourists and some authentic stuff too. Ate at the sushi restaurant bana, and was severely disappointed, small menu, and weird textured rice.. La perla the steakhouse was also ick, steak was way overcooked and thin as heck! blue agave was great though. The bars were all really great. Service: service is top notch here, there's ALWAYS someone around to help you with anything you need, whether you're at a restaurant, pool side, lounging at the beach or around the hotel. If you need a drink, you're never too far from a bar, but there's also someone coming around to take drink orders or food orders. Location: it's only about 15-20 minutes from the airport and is a great location in relativity to shopping and water sports aplenty across the street. read more

While your hotel, restaurants and pool are beautiful, I could never stay here again due to the OVERWHELMING artificial sweet honey(Melia) fragrance that assaults you as soon as you enter the hotel or leave your room. The main hotel also has an artificial fragrance being pumped throughout, however, it is not as offensive. You should warn guests with chemical sensitivities to the persistent perfume. I have many allergies and this was very disturbing to my senses. read more

Can I just say "WOW" We were greeted at the door with drinks by the staff... they made checking in so easy... we were given a tour of the resort... our suite was so clean and spacious... they had my bed decorated with balloons and party string for my bday... oh and they had a small cake waiting for me! Omg the beds were so comfortable... the food was amazing!!!! Im very picky with my food and honestly this resort exceeded my expectations... the alcohol provided was top shelf... the pools were clean and amazing... the beach was so beautiful... the staff helped us book our tours and activities... we were never without a drink in our hand... the staff was amazing!!! We were treated like royalty! The club inside the resort was small but it was the best!!!!! We love to dance and the music they played was definitely the best... better than Hollywood!!! I honestly can't wait to go back!!! Thank you for making my Bday week so special! read more

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This place is great, the staff is very attentive, the food at all of the restaurant is good and the drinks are . My new friends Pasqual, Armando and Christian (at Naos Buffet) took care of us every morning for breakfast. read more

Paradisus - Hotels Near Me - Cancún, ROO

I gotta be honest here...after reading the reviews prior to coming, I had HIGH hopes for this place. Last year I went to Live Aqua for a work function and was so blown away by how awesome that place was that I re-booked later in the year to go on personal time with the wife. So I was sure hoping this place would outdo them. Sadly, we weren't even 24 hours in and my wife and I both felt that Live Aqua was way better. I actually came for work to this place (I DJ for a living) and was working a corporate party. The decor is pretty spectacular. The place is HUGE! The client graciously put us up in the "royal service" building (a $500 upgrade from what I hear). Again, I was excited after reading the reviews on that particular service. Outside of the fact that it is adult only in the RS, it sure seemed like much ado about nothing. The butler service is essentially your own concierge. But unlike most concierges, this particular "butler" did nothing for us. His name was Tony and although he was plenty friendly, he informed us that almost all of the restaurant reservations were taken for that day as well as the cabanas. I understood that would be the case (we got in at 2PM). So I said no biggie, how about getting us a cabana for the next day and the day after? He said the next day would be tough but the day after shouldn't be a problem. Same thing with the restaurants. So he ended up getting us a restaurant reservation at 9:30PM at La Perla for that evening. Even though we're young, that was way too late for us. So we took our chances and went around 7:30PM to see if we could get a walk-in seating. There were TON of spaces and we got seated immediately. I'll get to the food in a moment but this butler service was a joke. He checked in one other time on us. The reservation for the cabana (which we were hoping for on the 3rd day) never came through. Very disappointed in that. The other thing about royal service is that you are in the furthest building away from anything you want to go to. It took us a day or two to figure out how to get around (signage is virtually non-existent) and the floors don't all make sense. We were in building 5 and floor 1 is really floor 2, whereas everywhere else floor 1 is floor 1. Yes, it's great to be away from everything to a certain extent (quiet) but we wanted a little bit of a sense that something was going on. The building did have it's own snack, bar and breakfast area and although it was continental style, it was the best breakfast we had during the stay (again, kinda sad to say that). The room was fine. We had a decent view and nothing out of the ordinary impressive there EXCEPT that you could order special pillows based on density. I actually thought that was pretty cool. The fridge comes stocked (not too cold though) and anything you want out of that is free. Now to the food. That was the weakest part of Live Aqua. But even Live Aqua was better than this place overall. The breakfast buffet was pretty weak and that's usually a meal you can bank on at an all-inclusive. Things were cold, bacon was under cooked, and the options were below average. We tried it twice thinking maybe they had an off day. Nope, both days were about the same. The last morning we opted for the royal service breakfast and minus the omelettes, they had just about everything else. Way easier and decent food. We went to two restaurants during our stay (we were there only 3 days) so I realize I may have not tested them all and may have missed a great one. Night 1 we went to La Perla (their steak and pasta place). It was just OK. Not amazing, not terrible. The options were a little limiting but you definitely can get either steak or pasta. The next night I had to work a private party and didn't eat dinner. The 3rd night we went early to the Blue Agave, the taco bar. I hear the lines can be crazy for that place. I can see why! That place is awesome. Think of it like a taco truck. The mini tacos are good (pork was our favorite) and the chicken quesadillas are small enough that you're not overwhelmed and the flavor is amazing. We got in and were seated pretty quickly. The pools were OK but no jacuzzi. I wish the cabanas had foot massages like Live Aqua. It wouldn't have mattered though because we couldn't get a cabana anyway (bitter, party of 1). The pools were heated which I appreciated but no swim to bar in the royal service side. In fact only 1 of the 4 pools has a swim to bar. The pool service was pretty slow as far as drinks and things go. Definitely could use improvement there. Coming from the other reviews, I can't even imagine if I hadn't gone royal service what the experience would've been like. I'm glad a client was paying for our room as I won't be back as a paying guest. Too many other options. I'm headed to Cancun again for work in June at another resort. Check back to see where that one ranked. read more

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Had a wonderful time here. Very lovely climate and attentive staff. Was treated very nicely. Only spent a week here, but I can imagine it gets old not too long after that. Very touristy climate and everything was very expensive. Still had a very great time, all inclusive and amenities were top of the line. read more

truthfully, i will be back! i cant believe i have never tried out these "inclusive vacations" before! the staffs are all so friendly and very attentive. before the vacation, i was yelping this place and a lot of yelpers were saying that we should get the upgrade to royal. since we had kids going along with us, we couldnt. i felt like i didnt really miss anything. i LOVED everything about this hotel, from the hotel to the water. EVERYTHING WAS PERFECT. first of, make sure you make reservations with FUEGO (i believe this is latin fusion) and ENZO (asian fusion). BANA isnt so great.. its sushi but the american kind of sushi and the fish is pretty warm by the time you try to finish it.. BUT!! NAOS (buffet) is always available if your dinner isnt so great. BRING YOUR KIDS (they have a daycare that does a lot of activities & they feed your kids too!) read more

PLEASE READ When we checked in the first thing we noticed was loud construction noise and the harsh smell of paint everywhere . Not to mention as you walk around the resort inside there is no AC so it was very hot and humid , in the room the ac was fine . Always waited on the elevator which took 5 minutes minimum . A lot of flaws in the resort I would not come back . We came for our 1 year anniversary and honestly I wish we went to excellence of somewhere more nice . Keep in mind that you get what you pay for here . We had the reserve which I thought meant we would escape from kids but apparently kids can stay at the side too . The room was outdated and small and the shower didn't have good pressure . Only thing was we had our own pool. To reserve a cabana was soooo hard and they were always booked . The beach had terrible seaweed and me and my husband both got seaweed stings on our bodies , I got bit by a crab which was not fun !! And getting into the ocean was a struggle because of all the broken shells and rocks . Only 1 good day of swimming in 7 days . On the plus side the drinks were very good and the food was impressive . All the restaurants surprised us with the food so that was nice . They had a coffee cart open like 4 hours out of the day and that was not good either . Gelato bar was always out of gelato !! Entertainment was bleh not enough energy . So overall not a great experience. Would not recommend especially with all the construction and being bothered by the receptionists every day . Not romantic at all read more

How often you get better than expected :) Paradisus gave us that experience. We enjoyed every moment we stayed there. I really hope we have hotels like Paradisus in more places around the world. I really doubt we can really find one. If we had child care service few more hours after 9 PM it would have been great. read more

Our overall stay was horrendous. Pros: -beautiful landscape -rooms were clean -bartenders at the pool were outgoing, friendly, and quick. Best staff at the resort hands down. Cons: Everything else -AC didn't work in main building or in our room. When we called down they said it hadn't been working for days, if we knew that we would have asked for a room that did have working AC -food was terrible. Room service can sustain you for a day, but other than that - the McDonald's across the street is worth the trip -as an all inclusive guest, the mini fridge was not stocked daily. We had to constantly call down to the front desk asking for bottled water (which should be a given - no matter where you are). -room service will say "30 min" no matter what, but usually takes close to 2 hours -impossible to make reservations at the restaurants (but the food isn't worth it) -the staff is not helpful at all. They would stare at us and then walk away with out answering a simple question ("what time does the restaurant open?") -front desk calls every morning (early for vacationers) to claim your welcome gift -- which is a breakfast while they sales pitch for a timeshare. EVERY.SINGLE.DAY. I would recommend any other hotel, or go in with the above expectations. read more

Paradisus Cancun is a decent Cancun strip hotel in Hotel Zone in Cancun, Mexico. It was located near the airport, which takes 30 minutes by car. The hotel was well maintained and staffs were mostly friendly. The reasons of three stars are the followings. 1. Dinner appointment in certain restaurants is almost impossible to get unless you book them upon your arrival. Plan ahead. 2. Reception staff's incompetence. Specifically requested quiet room for my 2-year old daughter in advance and at time of check in, still gave us a room next to night club which you can literally feel the vibrations due to the music till 3am in the morning. Besides these issues, we had a great time there eating and swimming most of our stays. read more

Pros & Cons to Paradisus Cancun Resort Pros: * The resort is beautifully constructed and decorated * The staff are friendly and super polite * The staff definitely try to get you to drink as much alcohol as possible * There was an Amstar desk in the resort to schedule excursions through * The sand is white and the ocean is clear turquoise blue * There was a "Family Concierge" person upon check in that explained how the resorts work * Room service was free * Top shelf liquor selection included Cons: * It is extremely humid inside the resort. There are a ton of plants and fountains with a glass pyramid ceiling, which, with the lack of air conditioning, creates a greenhouse effect. Bad hair day every day. * The bars or lounges were sooooo humid, we could not stand being in them to drink. We spent most of our nights in our room where there was air conditioning. * We paid for a Junior Suite with Lagoon View room. All that could be seen from the window was a building. When we complained, they said if we go out on the porch and peek around the corner, we can see the lagoon. * Don't go expecting not to bring additional money. Everywhere you try to sit outside costs additional money. We finally gave in one day and paid for the cabana. It normally cost $140 USD for the day, but they cut us a deal for $80 and threw in a free bottle of tequila as a present. The waiter brought us drinks and food all day which was pleasant. I don't usually drink alcohol, so my tolerance is low. I had 7 double shot pina coladas and was not even buzzed at all. * We were on floor 0 of pyramid 4. The corridor right outside our room was set up for breakfast and cocktails for people with special gold bands. We were not allowed to partake. The annoying part was that it woke me up at 6:30 every morning when they were setting up breakfast and then there were constantly people congregating outside our room door. * All of the restaurants, except two, within the resort require reservations that have to be made a day in advance. So upon arrival, you have the choice between sweating in a taco restaurant called Blue Agave that is super humid, but yummy, or a buffet restaurant called Naos, which wasn't that great. Actually, I wasn't overly impressed with the food at any of the restaurants. * The bed was hard * Being on floor 0, you cannot simply walk across all 5 pyramids in the resort across floor 0. We had to constantly walk up to floor one to cross over the restaurants and then back down to floor 0 again. * We did a snorkeling excursion through Cancun Sailing to Isla Mujeres. It was fun, but all of the coral looked dead. The Amstar guy said we shouldn't have booked it through Cheapcarribean.com when we booked our resort stay because it wasn't the greatest snorkeling. What can I say, he was definitely right. Unfortunately, the excursions are non-refundable. I recommend waiting to book excursions until you get to the resort and can talk to the Amstar guys who are local rather than a customer service representative at cheapcarribean.com who doesn't really know. read more

Hope this review saves someone from having a less than amazing vacation while staying at the Paradisus Cancun. I am not a person to usually be bother or complain on much but the hospitality at this resort warranted a complaint. The check in process was not efficient and our room accommodation were not what we booked. When asking to be moved into a room in which our booking was made, we were given excuses on how they were expecting a big group and couldn't accommodated a move to another room on which we booked originally. After a hour of getting sorted out we (group of 5) were able to head to the pool to start our vacation only to find out we needed a towel card to check out a towel that was to be given to us at check in that we did not receive. Food was average, drinks were horrible, no music at the pool or beach and the lounges were not lively in the evenings. Entertainment was scheduled between the hours of 7pm and 8pm which are typical dinner hours for most, and we were not able to make the entertainment. After returning to our room to get ready for bed my roommate and I both noticed sand in our sheets. Housekeeping did not change the sheets from the previous guest that occupied our room, unacceptable. As it was midnight at the time, we called to complain to a manager we decided to sleep on towels for the night and to have our room cleaned first thing in the morning. The next day we returned to our room after a full beach day at 3pm to find our room had not been cleaned at all. Again, we complained to the manager and she sent for the room to be cleaned. There was a huge disconnect because as we complained it seems like staff was not following up on the request. Even after expressing our frustrations and how the lack of hospitality was putting a damper on what should have been a relaxing birthday vacation, staff did nothing more to go above and beyond to make sure the rest of our short stay was anything less than amazing. Paradisus Cancun really dropped the ball on this vacation and it effected our vacation in a negative way. Also, please know there is only a/c in a couple of restaurants and in the guest rooms. Be prepared to sweat while walking through the halls or hanging in the atrium and lounges. It was much cooler outside of the building than in. The only good things I can complement on this property is that the décor was beautiful, everything at the restaurant Mole was delicious even the drinks, staff was friendly, and the Yhi Spa was amazing. I travel often and had the pleasure of staying at the Melia Paradisus in Punta Cana, Dominican Republic a few years back and had such a wonderful time. I was completely disappointed with my stay at the Cancun resort. Overall, I would not recommend this property to anyone. There are so many other resorts to choose from, save yourself the disappointment. Melia, you lost me as a customer for any future travels. Work on your hospitality. C.S. Travel Dates 10/12/19-10/15/19 read more

We love this hotel so much we're headed back for our 3rd time in Sept! Every trip has been wonderful with great service all around. The hotel has a very tropical decor with lots of plants and water features. We went with the Royal Service last year for our honeymoon and its definitely worth the money! Loved the poolside Bali beds with great food (huge shrimp cocktail & awesome buffalo wings) and again awesome service. For dinner the Market Grill is a must. Also loved the passion fruit margaritas rimmed in chilli powder and sugar... just not sure which restaurant that was. It had been a good day! Everything you want so you'll never need to leave the hotel. Can't wait to go back. See you soon Paradisus read more

Paradisus - Hotels Near Me - Cancún, ROO

Honestly not impressed by this "resort". The only thing that lived up to par was the bartenders at the pool. Those guys really were hussled and earned their money. The food was terrible, but if you get suckered into staying there go to the Mc Donald's across the street. Go down at 6 am for a chair at the pool otherwise you will be laying your stuff on the ground in the sun. The mini bar was not stocked ever with water... so figure that out too. Hopefully, you will be fortunate to have a room with working AC because mine was not, however, other people's in my party was. DO NOT TAKE THE MORNING PHONE CALL OFFERING YOU A GIFT FROM RUBY FOR BREAKFAST. It is a sales pitch for a timeshare.... just all around a joke of a resort. read more

The Paradisus Cancun is an amazing hotel, the service, cleanliness, food, and people are all 5 stars. From the minute you check in, to when you leave, you will have a great time. The restaurants are all amazing, the grounds are beautiful, the staff is always friendly and you can tell they will go the extra mile for you. This is my second time at this resort, and I am already planning on next year to return. Definitely definitely do the royal service upgrade, it comes with a bunch of great perks (private beach and restaurants, priority reservations) and the best part of it is the butler. This person will ensure your stay is great, and will go to great lengths to make sure you want for nothing. Ours was Juan, and he was awesome and I will most certainly be requesting him next year. I cant recommend this resort high enough, if you have any questions feel free to ask. http://www.tripadvisor.com/ShowUserReviews-g150807-d282106-r345819230-Paradisus_Cancun-Cancun_Yucatan_Peninsula.html# read more

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Great relaxing time. Overall I would visit again. I flew in Friday morning and left Monday afternoon. the service was excellent. I had my own butler (except it was a woman and don't know the name for a woman butler). She is there to plan every day if you need her to do so. Every time I turned around there was someone there to help me with what ever i needed, food, drink, whatever. It is a place to relax and take it easy. There are two sides, one is family and the other is adult. The kids are not allowed on the adult side which is cool because it is nice and quite. The rooms are okay but not outstanding. The food was pretty good for an all inclusive resort. The alcohol was like most resorts weak. There is a small golf course you can play and security was pretty good too. As for eye candy not much because you either go with your family are go with someone, there were not many people that looked solo. Overall good spot and would visit again. From Friday to Monday was $1.4k, not too bad. read more

Oh my gosh. I am writing this review from my hotel room right now. This is our third night and I don't normally care to complain but I am so disgusted that I have to warn others. The food here is DISGUSTING! Absolutely horrendous, sickening. It looks amazing at first glance but leaves one racing to vomit immediately. The way they cook their meat in the buffet area is super unsanitary and everything is left super oily and tasteless. Also, good luck getting a good drink at the bar. They water down all the liquor bottles, so you'll never get a good buzz, just a bunch of sugary bs. I'll give two stars because the staff is super nice and the beach is still amazing. But the AC in the hotel is so shot and even sitting in the lounge areas can be miserable. Be prepared to be dripped on by the AC Vents during breakfast, lunch, and dinner. Lastly- the pool bar closes at 6pm- highly disappointing for a pool and beach resort. Check out the picture below. This is the "pizza" served at the glamorous Market Grill at lunch today. We waited an entire HOUR for pizza that looks like a toddler made in her easy-bake-oven!!! Why this took an entire hour, I haven't a clue. I now know what heated cardboard taste like. Thank you, Paradisus cancun! read more

Paradisus - Hotels Near Me - Cancún, ROO

We just recently spent 6 days in this beautiful hotel. The rooms and few locations within the premises are in need of restoration but not a big deal. We had an ocean view room that even though it was not too spacious it was comfortable. The only reason I don't give the hotel a 5 star is because of the checking process. My room was ready late and I had to complain several times. However, the staff, specially Rosita was extremely nice. The gym classes were great! The instructor was super nice and dedicated. The hotel has good quality of food., the dancing show were all amazing. One more thing, be careful not to leave your phone unattended by the pool area, the bar tenders can't be trusted. My sister's phone was stolen from her chair, we traced it and found it but it was a very uncomfortable situation. Overall, this is a great resort and I most probably stay there again read more

2 stars for the check in process and their room view. It took almost two hours to check into my room. The check in process is a company let's joke. The first 45 minutes I waited in line only to be told my room would not be ready for 35 minutes. The second time I waited for about another45 minutes only to be given a "ocean view" of a roof. read more

Paradisus - Hotels Near Me - Cancún, ROO

Scammers everywhere !! Horrible check in process, they go on and on about this meeting you need to go to the next day ! They ask for a $20 deposit to go to this "meeting" which is just a time share scam that will rob you of at least 5 or 6 beautiful pool hours. Don't make the mistake I did and just say NO... actually don't even bother coming to this hotel, go somewhere else where they don't harass you non stop. They are very nice until there's an issue, our hotel safe didn't work and we waited an hour for the guy to come fix it and then 2 hrs for him to actually fix it !! I wish I would have stayed somewhere else !! Also be sure to bring the exact credit card you used to pay for the hotel, if you leave it at home and bring another one it's a BIG deal another couple of hours wasted dealing with this !! I wasted so much time with these people I wish I would have stayed somewhere else where they know how to run a hotel so that I can spend more time at the pool and less time waiting for people to fix stuff. read more

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We booked a hotel/air package directly on the hotel website and have now spent 40+ hours on the phone trying to get it cancelled over the last two weeks. All flights were cancelled and US/Mexico border was shut down. It should be a very simple transaction to either change dates or cancel but it was a horrible experience. We finally got confirmation of cancellation for the hotel however the air reservation was outsourced to Funjet Vacations and we have been on hold with them for over 6 hours today to get our air cancelled and refunded. We planned to go back to paradisus Cancun as soon as the Coronavirus clears up but because of the horrific experience with melia customer service we will never go to a Melia resort. We really looked forward to the family concierge service but the treatment from melia customer service was so bad that we will never go to this hotel. read more

I paid in advance in November 2019 for a trip March 18- March 26, 2020. As COVID increased I contacted the hotel and asked if the trip could be refunded or moved to a different date. I was told they don't have a problem and there are no refunds or vouchers for different dates. So we showed went. Fast forward to Friday, March 20th when another guest informs me that the hotel is closing Monday, March 23. No letter under my room door, no phone call from staff, nothing. I go to the front desk and they confirm this and tell me I can go to another property in Playa Del Carmen or get a voucher. I said no, I didn't book a room in Playa and I don't want a voucher, I paid you in November in full and I want a refund for the three unused nights. He tells me that Playa and Cancun are the same city and I have to talk to someone else. Then he blames the Pandemic. I said look, you wouldn't let me cancel or reschedule so I'm here and now you are closing and kicking us out. I then have to convince him to give me something in writing and another contact person. I repeat the same information to Mendez Perez, de la Cruz Martinez, Joel Camacho Chavez, Miguel who on March 27th email me and agree to a refund, but the refund will be up to 90 days. It's now 60 days and nothing. I'm working with my credit card company for a refund and the hotel won't respond. My friends received vouchers with numerous restrictions. The place had 21 guests when they kicked everyone out, the restaurants were closed, and one of the pools was broken the entire time we were there. Do not book with these unreputable people. read more

Great experience and special thanks to the following hotel employees - always kind and helpful - Ebraham Franko, Daniel ( Head of La Palapa), Cesar and Mosises ( La Palapa team). Would love to come back again some day. read more

Had a wonderful vacation here with my fiancé! Very family friendly and much quieter than other hotels in Cancun. Many restaurants on the resort to choose from so you get variety with the all-inclusive. The rooms are very nice and the entire hotel layout (architecture, etc) was beautiful! The service is great and the people there are so helpful and nice. The beach is gorgeous with the cabanas and if you relax on the beach you are also able to order drinks or food if you want. Water is really warm so swimming is also a possibility too! There are a lot of activities to do nearby that the hotel makes it easy to sign up for while you're there. My fiancé and I went swimming with dolphins and went snorkeling as well (highly recommend the snorkeling!). We were also asked if we wanted to have a photo shoot done (complimentary and then if you like the photos you can buy anywhere from 1 to all of them, reasonably priced), which we said yes to. The photographer was amazing and very professional, the photos turned out wonderful! We actually ended up buying most of them and using them for our engagement photos. Overall we had an amazing time here and would recommend this resort to anyone. Ps. The only negative thing I will say is BE CAREFUL with the use of debit cards to take out cash. I don't believe this is the fault of the resort but we used a debit card at the ATM in the resort and at the public ATM at the end of the driveway near the bus stop (believe it was this ATM where our card was hacked). Several months later there has been $1,500 in fraudulent charges on that card, and we are now dealing with the bank in getting that squared away. DO NOT USE DEBIT CARDS IN MEXICO! read more

Great service at restaurants, pool, and beach. But at the front they need to step up their game. Horrible service with rude attitude. Customer service needs to be at its finest but not shown on our stay. read more

I've been waiting to write this review until we reached the end of our vacation. I wanted to see if my opinion would improve, but unfortunately it did not. Let me start off by saying we chose this hotel because of wonderful reviews, and we stayed there along with several family members because we got married near Cancun. The hotel itself is beautiful and well maintained. The pool is nice, beach is clean, rooms are fine. It is the staff that needs severe improvement in their attitudes. From the moment we checked in and told the guy at the front desk we were getting married and would be on our honeymoon we were received with blank stares and no feeling of welcome. The check in process was ridiculous and took much longer than needed. Someone spilled a glass of milk in our room when they dropped off room service and it took 15 minutes for another person to come with a new glass of milk, yet not to clean up the mess. Another 15 minutes passed and someone finally showed up. The day of our wedding I asked if they could please cut off our wrist bands because I did not want them in pictures. The guy at the front desk was hesitant to cut them off and said he needed to go ask. He said it might cost money. Huh? No congratulations regarding our wedding either. Standing outside waiting for our car to come pick us up, another man in one of the white uniforms asks me for my name and last name. I tell him, and he asks if I have checked into the hotel and I reply yes it's my wedding day (hence holding my wedding dress as well as my bridesmaids) and my shirt clearly said bride. He looks up and down at my bridesmaids and asks where their wristbands are and I explain to him that I'm getting married, we asked permission to cut them off and they are in our bags safe and sound. He rudely says "And are they getting married today also?" Indicating why they don't have their wrist bands on. He then asks for my name AGAIN and overall his demeanor was super rude. For the amount of money we paid to stay at this hotel we expected better treatment. The waiters were phenomenal as well as the staff pool side. But the people in the "white outfits" and front desk need to learn what the meaning of hospitality is. Check out was also horrendous and time consuming. For such a big hotel you would think they would have more than ONE single person checking people out. It's sad because overall we had a nice time but the attitudes of many people tarnished our view on this hotel. We will try a different hotel next time. read more

Something is fishy about this resort and their ethics. Was here with a large group for an event and they claimed that we hadn't paid for our rooms, therefore we couldn't check in. Sometimes there's a mix-up in communications, which I can understand, but this was a complete and utter lack of morals and hospitality. We had full documentation from our bank that we did, in fact, pay for the rooms and all the front desk could tell us was that their bank had "lost the money". We waited 7+ hours trying to resolve this issue, but since this resort's bank is in Spain there "was nothing they could do". They insisted the only way to resolve was to pay in full again and they'd "try to find the money tomorrow". So, being that we were a large group from out of the country without a place to sleep, we paid for a single night. The next morning, the staff we were speaking with the day before wouldn't even speak directly with us to try and keep resolving. We ended up finding last minute rooms at the resort next door and it was 10000% more accommodating and our trip ended up being fantastic. Beware of this place. You'd be better off building a sand castle and staying on the beach! read more

This place has the WORSE customer service that I have ever dealt with. Had to cancel my trip due to a medical emergency and was not able to get in contact with ANYONE at the resort after multiple emails and calls. Even provided the resort with a letter from my dr stating I could not fly last minute. They offered no customer service, no refunds, no transfer of funds to another resort, they weren't willing to do anything other than send me generic automated messages. Will No longer be booking with Melia resorts anywhere, not customer friendly or compassionate at all! Do not book here there are many better resorts out there! read more

Paradisus Cancun Jun 21, 2016 Amazing all inclusive! Stay on the royal/adult only side We stayed in June 2016 for 6 nights. Weather was perfect even though it was reporting thunderstorms all week (we had rain for one afternoon). We stayed on the adult only side of the hotel in the royal service area. These are both HIGHLY RECOMMENDED! The hotel (cheapcaribean.com) did provide us with some vouchers as they advertised $1500 but these were just lots of small vouchers offering $50 off massage etc. Royal Service: The royal service includes a 'butler'. This is an assigned service person who will usually find you each day - sometimes at your room, sometimes see you at breakfast or the pool. He booked all our restaurant reservations (all but 2 restaurants need res). He also booked our cabanas by the pool for us. With royal service you get 2 cabanas per room per stay guaranteed - these are excellent and worth doing! Towels are included by the pool as to is sunscreen (which it seems you put on there by the pool). Our butler was Juan who was excellent! We didnt really take advantage of this all that much though to be honest. Breakfast was excellent! In the royal service there was a separate section where theres a help yourself bar! This bar has beers, champagne, wine and lots of good liquor - grey goose, good tequilas, hendricks etc...they are not watered down and yuo can make the drinks yourself or there is someone there offering help and suggestions- this yelp yourself is ONLY in the royal service. Other areas had bars that you ask for the drinks and they make for you - they are just as good and same liquors etc but they make them for you. The breakfast in the royal service was more like a mini buffet...eggs bene, sausages, breads and very good fresh fruits! (better fruits here that other area). Showers were the huge rain head showers. Balcony was nice and big (shame only one lounge chair and one normal chair) - would have enquired about room upgrade for Ocean view but the back (where we were) was just overlooking the tennis court. Private balconies with only the one above having a slight chance of seeing you. Restaurants: There are about 6-8 restaurants - 1 is paid because itsa 2x Michelin Star restaurant. All others are included: all of these are reservation except 2 which are buffets. Book your reservation 1 day in advance - the butler helps you with this. Recommended restaurants were: mole (Mx), fuego (Asian Fusion), Bana (Sushi), Grill Mrkt (was good for the brazilian night). not preferred restaurant: Cant remember name but was a taco place. Was Ok. Beach: beach is amazing! Aqua coloured water about 3 feet from the hotel - has many parasols on the beach - help yourself and there were enough of them - they have service guys bringing around waters and drinks too on the beach! Amazing! Bars: They have 2 main bars with 1 being a night club - was excellent fun! Entertainment: They have some entertainment each night at the Avenue Bar. They have a volleyball court on the beach and a couple of times per week there were entertainment guys there and just welcoming you to join in - fun. We did try and go to some of the events such as the how to make guacamole and there was just no one there at the time/place it was scheduled - not end of the world. Excursions/trips: We went with CheapCaribbean/Amstar and just found our rep (they are all in the same location on the 2nd floor) - these guys have all the trips and book it all up. We did 2: Xplor - this was ATVs, Zip Lining, Cave Swimming, Cave Rafting - for about $150 US. This was good fun but A LOT of people. Very touristy. We queued a little to get the zip lines and only just had enough time to do all the events. I loved it but be prepared to have a lot of tourists and a little waiting. Cave Swimming was the best. ATVs were OK. Zips was excellent - thru 2 waterfalls and a slide! 2nd trip: Chichen Itza Plus tour - about $107 (due to booked 2 tours at once). This is RECOMMENDED. It was with GoMexico. The initial checkin process to get onto the main coach that took us took about an hour and a bit of a hassle - but worth it once you have checked in and got boarding passes. Recommended hotel? Absolutely if you go royal service! This was a lovely place and what an all inclusive should be about. Tips: Bring lots of $1 US bills rather than large notes...you dont feel you have to tip but we felt like we wanted to a lot more than we could because we didnt have enough small bills. For 6 nights I wish we had about $30-$40 just for the hotel stay so prob best to leave these bills at the hotel, then out at night or by the pool just take 10 or so with you. US dollars are all good to use! Towels provided with a pool bag that you take take off site (and return). Towels by the pool too. Helpful read more

We spent one week at this hotel recently. I give it a SOLID three stars. I read hundreds of hotel reviews before selecting this one. The bottom line is that it is nearly impossible to get everything you want in a hotel. I have to say that Paradisus for the most part met my expectations. I will also gladly recommend the hotel to family and friends. We purchased the general all inclusive package. THE GOOD -The staff are extremely friendly and always of service. From our check in to food and room service, all staff were professional and courteous. -The hotel is not only big, but it is long, which means you have access to a long stretch of beach. -Buffet food is always fresh, full of flavor and area is kept clean and food is replenished in a timely manner. -The Vacation Club Melia staff are friendly, not at all pushy if you aren't interested in joining vacation club. -The decor and and the overall ambiance of the hotel is stunning! I enjoyed walking through the main pyramid and smelling the soothing aromas, hearing the calming zen like music, and appreciating the unique decorative pieces throughout the hotel. I also enjoyed hearing the fountains and the ocean from my room everyday. -If you want to relax in the comfort of your room, order room service! We planned a day trip to Isla Mujeres and opted for room service for breakfast. Within 30 minutes of ordering we received our order. The presentation was nice and the food was delicious! THE ROOM FOR IMPROVEMENT -The policy for reserving beach chairs either needs to be enforced or thrown out altogether. If you go out at 630 am to reserve chairs, nearly all are taken!The policy is such that if you are not at your lounge chair for 30 minutes staff can remove your personal items so that other hotel guests can use the chairs. Make up your mind Paradisus management! -The kids club feels like an afterthought. On paper, there is a nice, balanced schedule of activities, but we did not choose to leave our kids there for several reasons: 1) kids 5-12 are lumped together in the same not so big room with about 6 activity/toy stations and a jumper. I walked in twice. There were 2-3 staff there with as many as 40 children! 2) There is an iffy system of identifying children who are part of the kids club for outdoor activities--there was an outdoor treasure hunt activity one afternoon. When I asked staff how children from the kids club would be tracked as they walked through the hotel grounds I was told that the kids were identified by paint on their face. How about a matching bracelet for kids and parents? 3) A majority of activities are indoors, and the kids zone room is dark with no windows. We are in Cancun! Have activities outside! There seems to be a large underutilized space where the playground is. Put a big palapa over this area and create a fun outdoor space with a water tables, water slides, etc so kids aren't enclosed in the existing claustrophobic space. -As big as the hotel's oceanfront is, you can't enjoy swimming in the ocean as the ocean is rough. The red warning flags were up the entire week we were at the resort. Based on tripadvisor reviews the red flags have been up since May. Not fault of hotel..its Mother Nature..but something for you to consider if you enjoy swimming in the ocean or you have small kids. TIPS 1. Lounge chairs- have someone in your group reserve chairs in the early am--as early as midnight for the next day. Place Paradisus towels, cheap flip flops, beach bags on your chairs. 2. Make reservations at Fuego and Mole! These restaurants, in particular, have amazing food. Be curious! Try food you'd typically never order and you'll be surprised at how delicious every item on these menus are. (Make reservation the day before) 3. Go to the Market Grill restaurant for lunch. The restaurant has an ocean view, no reservations are required, and the food is fresh, healthy and made to order. The kids loved the pasta and pizza. The adults enjoyed the salads, the shrimp skewers and the sides. 4. Be persistent! We purchased the junior oceanfront suite. The room we were given was in the 3rd pyramid and had a view of the roof of the Market Grill restaurant. After seeing this we asked the hotel staff for a complete ocean view room, as we had purchased. The hotel management offered us other rooms but these had issues as well- one room had outdated light fixtures and decor, the other had a leaky air conditioner. Needless to say, we ended up staying in the room with the partial ocean view for one night. The next day we were given another room in the 3rd pyramid which had a complete ocean view and updated furniture, fixtures. For the inconvenience the hotel management made dinner reservations to 2 restaurants for us. 5. Go to breakfast early! Anytime after 10 am you'll have to wait in line to get seated, wait in line for the omelet station, and the juice bar...and lines get long read more

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This is an all inclusive resort, which told us 18% tip was already included in the price. But, if you don't tip on top of that, no one will treat you nicely. We did tip but even then service was spotty at best. We went into the buffet at 9:30pm and it was not closed yet. We just wanted some dessert but when we asked for ice cream, which they get in the back, the waiter gave us a hated look and then flipped us off when walking away. Another waiter refused to serve us at 11:30 am and made us wait 30 minutes for a menu. We thought it was odd and then after the late breakfast we understood... It was our day of checkout and if you eat after noon, they charge you for it. We got a bill for $60. Went to the concierge and explained what happened. He was apologetic and did get our cash back. It was super shady!!! We come here and it's beautiful, but some things are old...the pools, the paint, etc,... Food was ok, not great. Staff was not friendly or personable. Never a smile or hello. Room and view were nice and modern. I would not come here again just because of the staff. I will tip if service is good on top of the 18% paid up front, but in this case it was only warranted a few times during our stay. read more

This is by far the best resort I ever stayed at. Took my girlfriend here for her birthday and we loved it. The staff was awesome very helpful and nice. Only bad experience I had was the room and Spa. I had reservations for a King size bed ocean view but when we got to the room it was two separate beds, when I went down to the lobby to let them know they said they all the King size bed are booked . Now with the Spa it wasn't a big deal but it still got me upset, we originally had an appointment for 6:30pm but on the day of the appointment I called in and asked if there was an opening and they told me yes at 11am so we got up early and went down to the Spa to find out that they didn't know what I was talking about . We ended up going to 6:30 but I forgot the reservation papers in the room so I went up to get it which it didn't take me more the 10 min and when I got back we paid to have a 50min massage but since I forgot the paper and it took me 10 min we only got a 40min message, when I ask the lady if she can just let it slide and give us the full 50min she said she can't because then she would have to deduct time from the next couple massage, but come to find out after we was the last couple there so they could have done it. Other then does two incidents we had an awesome time the food was amazing! Pool & beach was beautiful the wings you get at the pool are the best and the drinks where awesome. I loved my stay here and I would definitely come back again and recommend it to anyone! Oh and if your look for an excursion to do Xplor is the best park to go too! read more

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