Sent us off to Paradisus Playa del Carmen when they did NOT have the ocean view room we paid for(Deluxe Ocean View Junior Suite - All Inclusive) with the promise of having an Ocean View Room there. Two hours later, were sitting in the lobby of paradisus Playa with no room and only thing available is garden view room. If we have to pay for an upgrade, why don't hotels pay when they downgrade ??? They wasted a day of our vacation that we spent in a lobby, traveling, then in a 2nd lobby waiting for pure disappointment. Really upset and don't want to come back to Paradisus if they can't do something as simple as give me what I paid for. It's not my fault they overbooked! read more

My husband & I recently stayed at this Meliá property. We have been to many other Meliá resorts & while this one was not the newest, we found it to be the most friendly. Norma with Royal Service was an angel. She stayed in constant contact with us, she set up dinner reservations, local events & a spa day. She kept track of our day, ensured we never needed anything & was simply a joy to be around. Cesar & Julio from the pool service were both sweet & always willing to help. Liliana in the Spa did a fantastic job, her massage was relaxing & healing. All in all, the resort was great. Of course the humidity was high but the strategically placed fans & air helped. The rooms were very nice & service was efficient & prompt. The evening shows were entertaining. Keep up the great work! read more

Loved this place! I went in the off season so everything was very accessible. The staff was very friendly. Our favorite was Guadencio at Naos. He would take care of us every morning, we would ask to be seated in his section every time! Also Raul at the front of the hotel was amazing. Always getting us cabs and even on our last day made sure we made our flight on time(we partied a little too hard the night before) I could not believe how much fun this hotel was. Nightly shows, that were so much fun. We met some girls on one of our excursions that we're staying at another hotel and they told us they had half the things that Paradisus offered! And they paid more than we did!! I also appreciated that the staff helped me learn more Spanish (tiennes uno caballito de don Julio) Use it! Also, I know they say tips are included but tip the wait staff! They make so little money that even a buck will get you the best service you can imagine. read more

Disclaimer: I have not stayed at this hotel, this is a review upon my visit last night. First off, we walked to the hotel from our hotel which was just next door. It is a bit of a walk considering how many stairs we had to trek up since the hotel is up on a hill, but not bad. I wasn't panting like a puppy since the weather was better @ about 10:30pm. The reason why we visited this hotel was to eat at the Blue Agave. When we entered, zomgggg. The hotel looked phenomenal. It was so cool & exotic!!!!!! They have a coy fish pond & waterfall in the middle of the hotel, along with a wooden bridge to walk over. It was so serene & beautiful. I love the vibe the hotel gives. Another plus: They have so many restaurants to choose from!!!!!!!! Wishing we would have stayed here instead of the Marriott lol. Since it was like a jungle in there, we got a little lost. The employee we asked was so kind & actually walked us down to Blue Agave! From what we encountered, service is A+++++ Blue Agave was amazing & not overpriced like many other restaurants we've experienced! Definitely a must eat. read more

Royal Service is a must! Negative reviews are from people without it! Trust me.... it's worth the extra $$$! Your own private butler, Bali Beds, ALL top shelf alcohol, private pool, private beach, exclusive restaurants for Royal Service guests only. If you're going to pay for a vacation.... Pay for a VACATION! Special Thank you to our butler Sergio, Ediel and Eddie at La Palapa, Javier at Blue Agave, and Cindy at the Royal Service Bar. They offered the most AMAZING service!! read more

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This place is amazing... review to continue. Best advice, if you are having a little sexo in your room don't be too loud your neighbor will call call front desk and complaint about the mating call. Then front desk will call and ask "is everything okay" then you yes.. then say " you are part of the royal service, you have special discounts come downstairs right now and let your neighbor sleep" then I said I was having sex and the she said it's okay are your going to any excursions? And I said I was was "exploring new grounds" and she said okay I'll see you In a bit. Moral story is tell your chick to keep it down or bite the pillow. Did I mentioned complimentary aromatherapy pillows? Get it get if!! read more

Paradisus - Hotels Near Me - Cancún, ROO

I came to vacation with my boyfriend for 4 nights. We like to travel and already been in many hotel before.. The second you enter the hotel there is a lady that try to explains you why it's so worth to join there club or something like this... (We came after 6 hours flight) we stopped her in the middle of her monolog and went to room First we got a room that made for disable people (we are not) So much noise! My boyfriend went to take a shower and after a minute the bathroom was floated .. We asked to fix it several times until they promised that we will change the room the next day. But the worst thing about this hotel is their Guest service!! The worst I have ever had !!! They hardly know English, they never kind and not helpful at all! When I tried to make reservations for dinner The lady in the phone was very rude and didn't even let me finish my sentence! We paid a lot of money for all inclusive hotel but we found out its a fraud!!! The food is below average, the only people who can enjoy it are those who like junk food Overall we are very disappointed, I won't recommend this hotel to anyone who wants to have a great vacation. read more

This has been by far the best resort I've ever been to. From the second we pulled up every thing was tended to. I can't say thanks enough to the staff for how helpful they were. Food, drinks, and the beach were outstanding. Not much of a "yelper" but I had to download the app just to write my thanks. Highly recommended! read more

Wonderful family vacation at the Paradisus Cancun! All of the staff was amazing! Food in the individual restaurants was also amazing! We absolutely had the best experience at the restaurant Enzo because of Carlos Gonzalez. He went ABOVE and beyond to welcome our large family two nights in a row. If you do go visit Paradisus make sure you visit Carlos at Enzo's restaurant for a fabulous experience. Don't forget to tip the wait staff :) read more

Not even one star... Don't waist your vacation here, HORRIBLE FOOD, HORRIBLE SERVICE, they tell you "you have a concierge " BUT ALL THEY DO IS TRYING TO SELL THEIR STUFF TO YOU, they are no help....their mission is to get you to become a member, so you will pay extra to get the standard of service you already deserve! If you ever come here, avoid room 3129, it's above the resturant and it smells like food all DAY AND NIGHT... The most decent food you can get is the breakfast from the buffet and all 6 days was the freaking same... The "restaurants" that are included with your service are warm up stations. All the food is pre made and its served at room temp! So on the last two days I had to be creative about my food and mix and match or go to McDonald's across the street or the 7eleven .... At the end all I can say is "do more research and find somewhere else" read more

Royal Service ALL the way! Came to Cancun to celebrate mine and my friend Kamilla's birthday with my boyfriend and other friend, Heidi. From the get go we were treated like royalty. Check in was a breeze and right when you walk in you are greeted with champagne. One out of the two rooms we booked were ready so we hung out there before heading to the pool. We were hungry and ordered room service right after our butler Ivan explained everything to us. The room was nice with a king bed and a view of the lagoon which was nice. Our butler Ivan was really nice and attentive when we needed him, but we didn't see him much. The staff in the Royal service building were THE nicest people I have ever met! Nothing we asked for was out of reach. My friend Heidi and I drank Hennessy & Remy Martin which they didn't have out for guest, but they brought out for us since we asked, we felt pretty damn special after finishing 3 bottles in a days span (DONT' judge us lol) ! The breakfast buffet they put out in the morning is pretty good and ready at 7AM which I loved because I tend to wake up really early while on vacation. They also have a self serve alcohol bar with great brands of liquor, if you don't see a particular bottle you like you can ask and they more than likely have it and will bring it out for you. We spent our entire day on Friday at the royal service pool and beach area. Chairs on the beach were always available. With royal service you get two guaranteed bali beds by the pool during your stay which are pretty big, lucky for us we booked separate rooms so we got four, but couldn't use two since it rained Saturday and Sunday while we were there =( We were able to get one on our last day which was nice since many weren't already reserved. Service at the pool was prompt and amazing! Daniel and Rogelio were awesome and made sure we were always taken care of, lets not be cheap people TIPPING your server should come naturally and it gets you the best service, believe me we didn't have to want for anything and they remember you and make sure you are always satisfied. No complaints when it comes to service. The only down fall to this beautiful and absolutely amazing hotel is their food. We went to Naos, Bana, Vento, Blue Agave and Market Grill, the only one that I actually liked was Market Grill for lunch where we had pasta, steak and chicken it was all seasoned and grilled soo well ! Other than that everything was pretty bland so I stuck to fruits and veggies and room service which is open 24/7. I also didn't like their whole reservation system, if you show up and want to eat at a restaurant they will flat out tell you no even if you see about ten tables open for seating. We got lucky at Bana because my friend and I were very persistent and refused to leave until we got a table all for almost nothing because their sushi was just okay and tasted like the pre-made stuff at Giant, but their dumplings and chicken teriyaki roll were good. All in all this place was awesome and I am glad I researched all the resorts in the area before deciding on staying here and my friends were super happy and thankful about my choice, I highly recommend this resort and would not hesitate to stay here again! I actually want to stay at other Melia resorts after coming to this one. I WILL BE BACK, PARADISUS! Thank you for the amazing hospitality! p.s. Don't listen to the reviews where they tell you RS is not needed, IT IS! Clearly, they haven't experienced the perks you receive with RS. You get extra perks that I know for a fact that regular guests do not receive. What's better than being treated like royalty and having everything you need and want in the building you are staying in? NOTHING! (Would have rated at 5 stars, but took one off for the food.) read more

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My sister and I took our mom here for her 60th birthday. I was pleasantly surprised! The hotel was nice as were the people. The food was good and the service was excellent. Check in was a breeze and everything is explained. We had an all inclusive package which was nice. It included all except two restaurants. We were only there for the weekend so we opted not to hassle with reservations to the restaurants. You had to do them a day in advance which I read about online - it seemed to be more hassle than it was worth. We opted for the buffet at Naos each day which was always well stocked with options. Overall, the trip was great and we had a good time! I notified them before arrival that we would be celebrating a birthday. They decorated our room and mom's bed with balloons and left her a cake. Really sweet. On our final night there, it was pretty comical but the waiter was drunk out of his mind! Again - hysterical! We went to the night club they have at the resort the night before mom's birthday. This was a lot of fun. The DJ was decent and played songs requested. I have to compliment the beach staff. Roger was absolutely amazing!! Such a sweet guy. He was so kind and was not looking for tips - which made me want to tip even more. Genuinely kind and accommodating. He kept ice cold water on hand and was always there if you needed anything. He served ice cold fruit popsicles around 1pm one afternoon - they were incredibly delightful! Overall great trip! The only reason I docked a star is because I had to call for them to service our room our first full day. While they would like guests to reuse sheets and towels if at all possible, I think it's absurd to come re-stock my mini bar and not make the beds and empty my trash. Around 6pm, I had to call to see if anyone planned to come clean. They came right away, but at 5 star hotels, this is not a request I've ever had to make. All else was good. If ever in Cancun check them out! read more

Might try out other resorts before coming back. Still, it was a great first all-inclusive resort experience in Cancun! Pros: - Service (everyone was so friendly) - Private Cabanas (in Royal Service - which you need to get your butler to reserve for you in advance) - Wifi (not bad at all, could watch Netflix seamlessly in our rooms, which btw, Netflix Mexico has waaaay newer shows and movies available than Netflix USA) - Full body massage (downstairs at the spa - not available in all inclusive package) - Ambience (really modern, chic, and different depending on each restaurant's theme) Cons: - Food (even though it was all-inclusive, we barely ate) - Alcoholic beverages (so weak) - Elevator broke down for 2 out of the 3 days we were there (sis-in-law was pregnant so this was a problem -- however they let us use the service elevator) - Royal Service area was quite far away from most of the restaurants, had to walk around a lot (bit rougher on my pregnant sis-in-law) Overall, good experience, they just need to improve on their cuisine and alcoholic drinks, it wasn't worth the price of paying all-inclusive. read more

I am absolutely in love with this resort!!! To start with, it has awesome vegetarian options. We took the all inclusive package as we just wanted to hang out at the resort and relax.. The resort has many restaurants but most are open only for dinner and you need to reserve. Naos, market grill and sunset grill are open all day. Noas has buffet all 3 meals... The dessert spread is awesome... They are so kind to actually make custom stuff for me as I am a vegetarian... Many many points for them... I had them make me veg empanadas... The juice station during breakfast is awesome :) The resort is very very clean... Coco bar is awesome ... The swim up bar is too good :) You can order drinks anywhere in the whole resort... They even fill up the mini fridge in your room..... The service is simply fantastic..... I loved my stay here !!! read more

If I could give it a negative star I would . I came in the hotel to use the ATM and the bell man and other. Co worker approached me and said that the ATM's are for use of hotel guest only. If I would have wanted to of stayed at the hotel I would have walked away with just the unwelcoming experience I had. I've been in other hotels in Cancun to use the ATM machine and it hasn't been an issue. I'm so glad I choose to stay at a different hotel while in my stay. And wish any future guest good luck in there stay there . read more

I really wished I would have read more negative reviews on Paradisus Cancun but we stayed at their Cabo resort two years ago and my kids really enjoyed it. We decided on a last minute trip and came down to 3 resorts and we chose Paradisus. Check-in Took almost two hours. We booked the trip with our travel agent and he paid with his card, we had the forms for that, etc. etc. Would have booked it with ours if we would have known there would be an issue but hindsight is 20/20, and when you have issues at 6pm on a Friday, there's little you can do. We were able to contact our travel agent and he got on the phone with them but they wouldn't budge and we had to pay with another credit card even though our reservation was paid two weeks prior. By paid, I mean we showed them that we paid and everything, but they were not having it nor did they show payment. This was weird because they did refund the travel agent's card within 24 hours(very shady), but my suggestion to you is to pay for it yourself. Also, try not to check in on a Friday. Had to wait in line to be seen, you get the false impression that it's going to be fast but all their welcome ambassadors are doing is letting the front desk know you're there. After the payment fiasco(more to come on this) they want you to sit down so they can upsell you, even though when you book online you took care of it all. I didn't know they did timeshares, or I might have chosen another resort. The staff Maids, room service, pool service, bartenders, waiters, all were outstanding. Always smiling and always willing to help. Our maid did an exceptional job everyday, she even arranged my daughters dolls in her bed after she made it. The front desk customer service SUCKS. They can't break a $5 bill for you if you needed to and they wouldn't do anything to try and find change. That seems weird doesn't it? Any hotel I've ever been to has some petty cash. I'd give most of the staff 4 stars and the front desk 0 stars. If you're not the high level, whatever it's called, you're not really given much attention. Restaurants/Food For the restaurants, you need a reservation. My wife made 3 reservations, and none of those, even though she had email confirmation, had us on their list. I'm sure this happens often because the host/hostess didn't make a big deal about it. Enzo was our favorite, I wouldn't suggest any others. I can't tell you how underwhelmed we were with the food. Mole was pretty good, but the food here isn't kid friendly. Air conditioning in the restaurants is non existent--you're going to sweat it out. I'd give this 2/5. Beach/pool/activities The beach was great, beautiful water. We didn't get there most days until 11 and all the chairs were taken. Even though signs say unattended chairs will have belongings moved, that's not enforced. Just like at the pool, once a towel is on a chair, it's occupied. Get to the pool and the beach early to stake your chair/area. If you do timeshares or whatever extra upgrades, you can get some really sweet cabanas at the pool and beach and if you pay that much and go that often, more power to you. I'd want that type of set up too. The main pool is good, pool bar and it's where most people go. The other pools just don't have energy. Service at the beach and pool are good whether you have a waiter or at the bar. Those guys at the bar earn their money, they're in constant motion. There was a lot of seaweed but I can't blame them for that. We went in the water and it was great. 3.5/5 Rooms We had two rooms and no complaints on either. To keep your room cool, you have to keep the drapes closed all day or the a/c just can't keep up. 4/5 Checkout Nightmare. They charged our card when we checked in--I want to be clear on this that it wasn't a hold, that shows up different on my Amex. They didn't even show in their system they did that much, even though we showed them they charged us. Let's use logic for a moment--would any hotel let you check in without charging you or putting a hold on your card? Apparently the guy at the front desk wasn't using that logic or probably deals with this every day so he had a short temper. Wouldn't even get a supervisor. Wouldn't call Amex to verify they charged us. The company is based in Spain, that shows up on your credit card as well, so there must be some issue with systems or something. The check in for our Cabo stay was so much faster and more pleasant. We had to get charged again, and my wife casually mentioned if the charges weren't taken off, she'd dispute with our credit card company. The agent then said he could have her go to the ATM and pay the $4k in cash and threatened they could hold us there until we paid. 0/5 Don't stay here. Try somewhere else, a place that doesn't have any 1 star reviews. I believe them all 100%. read more

Love, Love, LOVE the Paradisus Cancun! My husband and I visited here for a week April 2016. We flew from JFK on a direct flight, and spent the entire week in straight paradise! The service, food and atmosphere couldn't have been better! The food was delicious, the staff bent over backwards to do everything they could for us. We would visit again to The Paradisus Cancun or it's many other Melia Hotels around the Carribean soon! read more

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Amazing! I can't even come up with words to truly express how much I loved my vacation here. We were here during the second week of April with 28 other people for my wedding. We had an awesome time! It was honestly just a great experience. All the staff was so sweet, responsive and caring. Everyone goes out of their way for you! Pools are beautiful. Beach is beautiful. Great for kids. Drinks are great and food is also good. I don't have one complaint. If you are thinking about doing a destination wedding this is the place to do it! We had an amazing time. The only part that sucked was actually having to leave! Wish we were still there. read more

I went here in August for my sister's bachelorette party. It was most of our first time at an all-inclusive resort, so we were pretty excited. However, we were a little disappointed by the end of the trip. First off, the drinks were incredibly watered down. The number of drinks I had everyday probably should have killed me, but I didn't feel the slightest buzz. Secondly, the beach was nice except for the huge amounts of seaweed in the water. We expected crystal clear shores like the pictures showed, but it was just green muck everywhere. Also, the process of saving bali beds was tedious and made staying outside too hot without one. The food was okay, we expected better. The pool was by far the best part, and is where we spent most of our time. The rooms were very nice too. Overall, it was a good time because we made it one, but it definitely had potential to be better. read more

We stayed between 8/10-8/15 and we had great time. We had little 3 year old so we decided to choose a hotel with all inclusive. We were not offered any upgrade options, but this hotel has few things that are available only to who pays more money for upgrades. Also there is 1 restaurant that is not included in the all inclusive package. Few restaurants have optional paid entrees. Room: We had ocean view room in main building (#3). The first room we checked in had recent ceiling repair and whatever they used to patch the ceiling fell on to my wife's head, then fell to the floor. Since we have a hole in the ceiling and stuff on the floor, we went to front desk to exchange room. The rep exchanged it for us, but there was no apology from the management. We are used to Las Vegas hotels, so we felt that rooms were little outdated, but has everything you need. Mini refrigerator is stocked with beverages and snacks. Lighting is mix of LED and fluorescent lights. It was little noisy at night because main building has music through out the hall. It was convenient to get to restaurants and shops. Main building: We booked this hotel, because it has a lot of plants and looks like a jungle which is really cool. It has bonds and fish. Bars, coffee shop, gift shops, restaurants. Mac computers in the front desk room although they did not use Ethernet cable and use Wifi. Elevators were kind of slow and unpredictable. Many times, we encountered cleaning guy inside the elevator who rides with us. Spa: It is way over priced. 50 minutes for $145. We got massage just because we got $200 complimentary coupon. They have sauna, Jacuzzi which they call it hydro therapy that is included in the massage. It may be an option on rainy days. Only takes credit card and no cash. Pool & Beach: Beach has strong waves so it is not for small children. There is no life guard around, so you need to be extra careful with small children. There were empty chairs on the beach so we always could use the chairs, but it was more difficult around the pool. There was a drink server who took our orders, but very slow Staffs: Generally, everyone was very nice. Front desk & phone operators all spoke great English. Some are laid back and others are eager to serve you and appreciate extra tip. Show: We really liked the show that starts at 8:30pm. Seating is very limited, so we had to either stand up or sit on the side. Those shows are actually very good and entertaining for free. Since, we did not have much to do in the evening, it was great way to be entertained. They have drink servers during the show Drink: Only Sol and Tecate beers are available. Mixed drinks were very light on alcohol. Food: Food was ok. They look better than what they taste. We tried all except Fuego and Tempo(Paid). All restaurants require sleeve shirt for men. Baby Club/Kids Club: Our daughter was under 4 so she was put in the baby club. There are a lot of toys and they have movie playing. Our daughter was not comfortable left there alone so we stayed with her. There are 3 chairs in the front, and when there are not many other kids around, they let one parent stay with the kid in the play area. Location: It is 5km away from shops and main area. We did not venture out since we were told that taxi will not be available on the way back and did not want to use the bus. Next time, I would like to stay in the main area for convenience. This is the only hotel we have stayed so we cannot compare, but we met few people who have come to Cancun many times, and they said that this hotel is nice. The hotel was family friendly. read more

We had a fantastic stay! I've been to several all inclusive resorts in Mexico/the Caribbean I have to say this was by far the best resort I've visited. Everything was very clean and the staff does a great job making sure you are having a great time. The best part of our stay was the food. Usually all inclusive resorts serve average food but not Paradisus. Every night we had a fantastic dinner, our favorite was Mole! The pool was very nice, however offered little shade if you needed to escape the sun for a bit. We 10/10 would stay here again. read more

I strongly DO NOT recommend Royal Service Paradisus Cancun. This resort is actually the WORST one I've ever been to in Cancun and I've gone at least 5 times. Before coming here, my family and I were very excited since we upgraded to the Royal Service where you get additional benefits and a "butler" that is supposed to make your experience better. This was not the case. To start off, they offer a free shuttle service however, after emailing them continuously for 2 weeks, they FINALLY replied about providing a shuttle for my family the night before our flight out to Cancun. But by then, we had already booked our own shuttle ride to the resort because we did not want to be ride-less. The check in process was absolutely terrible. It took them 3 hours to check us into our rooms. I understand that with a slightly big party (8 people), there may be some delays... However it took them just as long to check in a family friend of ours who only needed one room for her and her husband. It just seemed very unorganized as the staff shuffled through a bunch of paperwork. It was as if they had no idea we were coming and asked us so many questions. We had already paid for the rooms through their online website yet they asked us who was paying for the rooms and requested our credit card after scanning all of our passports. We told them that we paid already and had to pull up our confirmation as proof of payment. It was just very frustrating to have already booked our stay and have everything so unorganized. When we asked them why the check in process took so long one of the staff members answered back with some attitude saying that "here at Royal Service, it usually takes a bit longer because we're more personable" which to me just sounded like an excuse for their incompetence. When we purchased the Royal Service online, there was a promotion going on where if you spent $1500, you would receive a $500 credit for resort services (basically a coupon book) and a 3 course meal at one of their restaurants, Tempo (which is the only restaurant you have to pay for). We had to mention this deal to the staff while checking in but they had no idea what we were talking about so we showed them a screenshot of the deal. They acknowledged that we had the $500 credit but said they didn't know anything about the restaurant. We asked our female butler about the promotion and she later confirmed that we were guaranteed a 3 course meal at Tempo and came up to my mother's room to tell her that she made a reservation for our family for 2 days later at 7pm. So the day came and we all got dressed to go down to the restaurant for our reservation. When we got there, the hostess told us that we did not have a reservation at all and that maybe our butler forgot to book it for us or there was something wrong with the communication system. They called our butler but instead of coming down to solve the problem, her boss came and basically told us that our butler told her that we NEVER confirmed with her about our reservation! My mother was so upset because our butler knocked on her door and came into her room to tell her about the reservation 2 days prior. Rather than admit that they made a mistake, she tried to blame my mother for not confirming with her about the reservation for the restaurant. They didn't offer to fix anything about it so we were left to fend for ourselves for dinner in a resort where ONLY 2 or 3 OUT OF 9 restaurants DON'T take reservations which is ridiculous because if you don't reserve a spot in advanced, you have to eat at the same restaurants over and over. The only thing I can compliment Paradisus on is that the resort is beautiful and the beach is fun but all of that is downgraded by their terrible restaurants, poor service, and communication. The food was mediocre. I've had way better food at other resorts that were way cheaper than Paradisus. The maintenance was also very bad. There was no hot water and when we notified our butler, she said she would send someone up to fix it but they never showed up only to have them call us way later telling us that the pipes were broken and that it would take at least 3 hours to fix. Also, the ONLY elevator in sight for the Royal Service side was broken down for hours so staying on the 7th floor was not a fun trip. I also did not understand why they don't have a separate elevator for their maid staff because the guests and maids were using the same elevator making it inconvenient for both sides and it literally took forever. You were better off taking the stairs! Because the maids also used the elevators to transport their cleaning cart, the elevator always had a weird smell in there. I am never coming back here. I do not recommend this resort. Your money is better spent elsewhere... read more

My wife and I are both in bed with chronic food poisoning. The hotels food handling procedures are atrocious. The buffet food is kept luke-warm, one huge Petri dish. I could go on but you get the message. Be warned Update: three days later and still in bed. No help from the hotel whatsoever. Tried to cancel a scuba trip but they said they need a doctors certificate that they could supply for US$130. I need to spend US$130 to "maybe" get a US$180 refund. Do not stay here. read more

Keep in mind it's so bad that I am writing this during my actual vacation. Here now in room 3712, room is actually nice and beach location great hence the two stars. However everything is below average across the board. Desperately trying to check out and move to the Paradisus Playa Del Carmen. Will write a comprehensive review upon return. read more

Very clean, staff very friendly. Beautiful views and nice clean swimming pools. The Bali beds are nice and comfortable but there are other shaded seats you can sit on if you don't want to spend the extra money. I really enjoyed the swimming pool, as it was very very large and it extends out super far. There are places that are shallow for little kids as well. The food was honestly just okay, the presentation of the food was absolutely beautiful however I think the quality of the food was definitely compromised as it was mediocre at best (ie. calamari was literally hard as a rock, scallops tasted a little plastic-y, etc) but nonetheless an overall pleasurable experience! The reason i took off two stars was we had some issues with one of the beds in the rooms. In the middle of the night one of our guests started to itch a lot while sleeping on his bed and started getting bumps all over his skin. Using flashlights we searched his bed and found little tiny bed bugs. Upon complaining, we were given a cot 2.5 hours after our complaint was received. Nobody slept that night and was grossed out and worried ab more bedbugs/being bitten. When we complained in the morning, asking to be compensated for THAT night (we wanted to be refunded for that nights room for one night) they told us there was nothing they could do for us and told us the bumps looked like "mosquito bites." When we showed them a video we took of the bugs on the bed, the on-site medic proceeded to tell us they look like "ants." Then they tried to get us to sign this contract stating that since they gave us medical attention, once we leave the hotel and if these bumps turn into something more severe, we cannot sue them. We gave the paper back and told them if these bites cause us any more problems we will press charges. read more

Paradisus - Hotels Near Me - Cancún, ROO

I'm trying to think of one good thing to say about this resort, but actually the only positive thing I can comment on is the housekeeping.I have stayed here before and had a good experience, but after this one I will never be returning here and neither will any of my family. We stayed for eight days and seven nights and was ready to go home by the fourth day. I came with four family members and a 2 1/2-year-old. It took forever checking in and there was nothing stocked in the room so I immediately had to call room service just to get a bottle of water. to my horror, half the beach was gone and what was left on it was covered with brown seaweed. It was also about 20 feet out from the shore and I was told that because of two recent hurricanes the beach was eroded. My daughter was scheduled to get married on the beach and they did not even tell us. She also had to pay a fee to rent the beach for the wedding and they did not return that money to her. The service was horrible at the restaurants and when we went to Fuego, we actually had to wait for 2 1/2 hours to get our food. I got so disgusted I just got up and left to go see the show. My granddaughter was constantly whining and crying because everything took so long and every single time we went to eat I had to get up and go look for a highchair because my request for one got ignored. I even complained to the manager about it twice. When getting up from the Buffay to go get another plate of food our table was actually occupied by another couple when we came back to sit down even though my purse was still there. The service was horrible down by poolside, because it was like pulling teeth to get someone there to get our drink order. The two days that we rented a cabana we got absolutely no service and I had to walk every 30 minutes to go get drinks for everyone. It was horrible I could've stayed home for this crap. I absolutely would not buy any excursion from otium travel. They have a booth set up inside the resort and we booked a sailboat adventure and paid $545. We went to go the next day and the weather was storming with thunder and lightning and terrible rain and they refuse to give our money back. We are still fighting them over this now. I am a club Malia member and I still can't get help with this. May actually have to go to small claims court. I was actually told that if we would have paid by credit card they would have reversed the charge back to us, but because we paid cash they could not give us the money back. I have never heard of such nonsense in my life. This whole week was outrageous. Never ever again! Find another resort! read more

Stayed there for 4 nights in April 2019. Pros:clean, safe, location is great, beach is beautiful, and transportation outside of hotel. Cons: room Paid for was lagoon view, room given that faced another building. The rooms are set up is weird. We had room 4016, for them number in hundredth place means your floor number. Also staff is rude, they only come to ask for drink orders by the beach if they see you have your wallet. I set by the pool for 4 hours, I didn't get ask for any drinks but when my husband left his wallet with me, I had 3 staff stop by in 30 minutes to ask if I needed a drink. Also there are certain seating areas that have to be paid extra and reserved, cabanas and if you sit there, I had a staff member Jorge come up to me and tell me he covers that area and I need to pay or move in a rude fashion. Staff only smile when they see money, except their service feels poor. Food was okay, a lot of restaurants but average. Boring after few days of eating the same stuff. I wish they had more food at pool area except burgers and fries. Overall, Cancun's economy runs on tourism and that is very evident all around town. read more

Absolutely love it here, the rooms are beautiful, the views are spectacular, the hotel is stunning, and I've gotta say the cabana boys are the nicest and incredibly helpful! Close to all attractions, and a great place to go with a special someone. The restaurants are delicious, and you can dress up every night. The pool always has a dj, and fun games going on. We have a time share here, so this wasn't my first time, but it was my birthday and they sent balloons, a card, and a cake to my room. I can't wait to go back! read more

Paradisus - The maids were the sweetest! They did this for no occasion. - Hotels Near Me - Cancún, ROO

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The WORST vacation experience of my life! My husband and I have always loved Cancun and have basically come to Cancun for every major vacation. We went to Riu Caribe in 2010 for our very 1st vacation together, then again to Riu Cancun later on, then in 2013 to Riu Caribe again and then Riu Penninsula, the newest one, in 2014 for our honeymoon, and again in 2016 when we found out I was pregnant with our daughter. Needless to say, we LOVE our Riu chain because it guarantees us the same level of quality service wherever and whenever we go. This time around, everyone we knew recommended this hotel and since we were bringing our 20 month old daughter and my parents with us, they wanted to try something new, which brought us here. BIG MISTAKE. HUGE! First of all, we booked all-inclusive, not "semi-inclusive" and here they inform you if you want certain amenities, you have to pay more. So in essence, it's not all-inclusive. It's we lore you here and then you have no choice but to pay more if you want to have a good time. Otherwise, staff doesn't care if you love it or hate it. They just care about selling you their CLUB MELIA time shares. When we booked, they promised us a free couples massage. When we arrived, in order to get it, we had to sit through a 90 minute time share presentation to get it. They're much more focused on their time share selling than anything else and they're not even good deals. Even if I was in the market for a timeshare, I'd recognize it's not a good deal. Upon arrival, we discovered the lobby has no A/C at all which coupled with heat and humidity is a constant recipe for disaster. Basically, any time my husband steps out of any restaurant or room with a/c, by the time we get to any other location he is drenched in sweat. I don't even sweat that much normally and I find myself covered in it. Yes, I must admit the lobby is beautiful...but beauty over comfort? Nope! Not when humidity is so unbearable that sunblock literally leaks off before you get to the pool. It gets "better." The room they put us in had an a/c that barely worked. We were waking up in a puddle of sweat each morning. We told the front desk about it. Think they cared? Nope! Usually the business of hospitality is hospitable...they must've missed that lesson. Only on the 3rd day did they move us to a different room. Not an easy task to re-pack 2 adults and a toddler, but in order to get another room and working a/c, the daunting task was worth it. Also, the room was so dirty that the sheets had stains, the comforter was ripped & feathers were falling out of it, and the bathroom accommodations were so dirty that I had to resort to washing myself and the baby with washcloths in the sink to avoid getting into that awful shower. It was only when we got relocated that I was able to bathe us both and finally feel like things were looking up for a split second. Food and entertainment are the reasons everyone recommended this resort. Well okay, specialty restaurants must be reserved the day before and they are pretty good...but your other meals are the buffet, which is beyond terrible and has no variety. Literally same horrible food day in and day out. In comparison with our beloved Riu chain, you can't even compare it. Their buffet has an abundance of food, a different themed night every day, and great options for every meal. Their specialty restaurants are not as amazing but in the grand scheme of things, I'd rather have average specialty restaurants and normal meals and variety of choices for all other meals. Entertainment? What entertainment? There's a schedule for entertainment. They have an app that tells you when things are happening. We've been here almost a week and I have yet to see a single activity take place. Their shows are set up around the pool in the heat and humidity and they're average at best for shows I've seen at Riu or really any other resort I've stayed at my entire life. My parents are also not impressed and they felt the Riu wasn't up to their standards before this trip. Now we all wish we stayed there or didn't go on vacation at all. Beach? I guess I can't fault the hotel for the seaweed brought on by global warming and the fact that there are small waves, but getting into brown colored wave, seaweed infused water doesn't really scream paradise to me. So you'd think the pool would be pleasant as an alternative. I guess when you assume things, you know what it leads to...pool water is too warm, no activities going on, and little shade to hide from the blazing sun. In summary, the main things people usually go on vacation to a paradise style resort for - beach, relaxation, fun, and an enjoyable experience - do not exist here. What does exist here is an old, dirty resort with staff that don't care to help you or correct any issues you have coupled with terrible dining and entertainment resulting in utter boredom. Do NOT come here for your vacation. We cut our trip to get out of here asap. read more

I booked this vacation with nothing but ease on Cheap Caribbean after being hesitant since I've never planned a vaca on my own before. The website promotes daily deals & other offers that would attract just about anyone who needs/wants a getaway. After finding Paradisus Cancun there was no doubt in my mind we would be staying there. Once the trip was booked, I called the hotel to see if we could be upgraded- I wanted the trip to be as special as possible for my significant other & I since this was our first big vacation together. They offered Royal Service at the resort which allows you to stay in a private section of the resort with access to private pools, bali beds & exclusivity to specific restaurants. I said yes without hesitation which surprisingly only cost us a few hundred extra dollars. We arrived at the resort & were escorted to Royal Service where we were checked in & promptly greeted by a gentleman who sat us down & explained the whole resort to us & gave us a map of the property. We were then greeted by our butler, Maria who took us to La Palapa for lunch (most stunning views you'll ever see) while our room was being prepared. We were told we couldn't get to our room until 3PM but within an hour we were in & already in heaven. The view from our room was PERFECT as we could see the beach/ocean & sunrise each morning. Maria was nothing short of spectacular..... she made all of our dinner reservations, reserved our bali bed by the pool & when she discovered we got engaged on her day off, she made sure to go above and beyond and send chocolate covered strawberries, champagne & a beautiful hand-written card congratulating us to our room. When I say that Royal Service is 1000% worth the money, you will never experience better service than we experienced here. Every single person we interacted with was kind, helpful & always willing to go above and beyond for anything we needed down to towels. This was our dream vacation through and through and the best part of it all was we got engaged here. This resort will be a part of our lives forever & we will absolutely be back very very soon. Thank you again to MARIA in Royal Service for being incredible along with the entire staff at Paradisus Cancun. read more

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Generally had a great stay except for the first and last day and losing my jacket. I really wanted to have this review be great but felt I had to call out a few things. Had to move rooms the first night due to my room flooding (it was raining cats and dogs and I don't think the hotel was made for rain.) The last day, though the hotel is all-inclusive, I was charged for lunch...which I was communicated to me while I was halfway through eating. I think this was poorly handled and communicated to me as a guest. Another thing was that as I was switching rooms I left my jacket in the old room and didn't realize it until I was packing (you don't really need jackets in Cancun.) I asked the front desk and no one had heard of my jacket or reported it...so I'm guessing it "disappeared." Again, hate to give a poor review but felt I needed to be honest. read more

Nice place,okey food, but Service is very slow and comparing it with rest of the resorts, this place has lots of restrictions. Package we got it all inclusive but they charge extra for some drinks. I don't recommend this place if your like to drink and smoke. read more

Great resort. All inclusive literally means ALL inclusive.the staff is amazing and they treat you like royalty. Paradisus is a must if you plan to come to Mexico or any vacation at that!!! read more

Great hotel nice food and pools for kids. The pool side chairs are always full. Gets loud at night if your rooms are by the club area, we could not swim in the ocean at all but the pools took its place instead. read more

Paradisus - Inside of the hotel, looks great, you can get lost here it's so big. - Hotels Near Me - Cancún, ROO

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Husband vomited after eating beans /rice @ Blue Agave. Guest desk refused to let me speak to a manager because they were in a meeting, but no manager ever contacted me all day/ night. The food is awful & service even worse. Taxis blocked only street, so we were stuck in Playa Del Carmen unable to get back to this hotel in Cancun.A lady had her purse stolen on the street. First & last trip for us to Mexico. Not a vacation !! read more

I cant believe all the negative things being said about the hotel. This is the best by far for food, service, staff and room. If you are thinking about a trip to Cancun this is the place to stay. P.S. I believe all the negative comments are from plain assholes!! read more

Absolutely loved this place. Great all inclusive resort with great dinning and awesome pools and beach. Daily activities and the alcohol upgrade is fantastic with a huge variety of Anejo rums from Havana club from Cuba to top notch whiskeys. For the price can't stay at a more beautiful place read more

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Just arrived... And not impressed. Our room is not ready for 1 thing, they walked us over to one of restaurants blueagave, and to no availability.. nobody served us after 10 minutes of waiting... With no instructions on what we need to do or anything. So we walked out and went to the buffet NAOS.. OH... the huge variety of the blandest food all in one place. Even a zucchini didn't taste like a zucchini anymore. It's as if they have a bland spice they use on all the food. Ugh... Friendly?? Seems more like they are looking for tips verses being genuinely nice. 3 more days of this... I'm afraid it's not going to get any better. To be continued .. but I'm not just unimpressed.. I'm pretty upset. read more

Came middle of May for 4 days for the Royal Service option. Forecast projected thunderstorms, but it only drizzled for half an hour the entire stay. Pros: food was above average for an all inclusive resort. Restaurant Tempo is a fine dining restaurant you have to pay additional but was amazing. Massage at Yihi spa you have to pay for but was also amazing. All staff was very friendly and accommodating. Service was excellent. Rain shower was nice in rooms. Royal service was a must. They had an exclusive section with food and drinks away from the masses. rooms were clean and above average decor. Cons: Cocktails were average and were the same drinks no matter the bar or restaurant. The premium Liquor options were only slightly above average. No infinite pool. Beaches had a lot of seaweed, which obviously cannot be controlled due to climate change, and this is a problem at all the resorts in Cancun. The butler service part of the royal service seemed redundant. Dinner reservations were made for us and we were shown around the first day but that was about it. Only beer they had was Dos Equis and Heineken, no modela or corona. guacamole was bland. Soap and shampoo in the rooms were average. Overall, definitely recommend. For an all inclusive resort, it was worth the price. read more

My husband tried to do a nice thing and book this hotel for my 40th birthday as a surprise. Well, he booked it without realizing that our daughter had a medical procedure taking place on one of the days we would be away. I tried to call the hotel so that we could move the trip to the following weekend (NOTE: I DIDN'T WANT TO FLAT OUT CANCEL, I WANTED TO RE-BOOK FOR THE FOLLOWING WEEKEND!) and even provided the medical documents proving our dilemma. THIS HOTEL DENIED ME NUMEROUS TIMES. I CAN NOT BELIEVE THAT AN EXCEPTION CAN NOT BE MADE. It's just unethical. I don't care how gorgeous this hotel is or how many great reviews it has received. It is shameful that they aren't flexible. Even the airline is willing to change my flight! You may not care, Paradisus because in this messed up world it's all about the almighty dollar, but shame on you! read more