Best beach resort in Cancun . Locations location location, aquaworld (if you are interest in water sports you can do them here , they had promotion of three activities for $140 we did parasailing and jungle tour) is right across the boulevard. Lots of restaurants and great service. I have some photo here read more

I don't know how this place the reviews it has bcuz it's not good. Food is absolutely horrific, been to many other cheaper resorts with much much better food. They've literally shut down half the restaurants they advertise, most are closed for lunch. Bars are not open till 11am, literally nothing is open till later in the day. Long lines for restaurants because too many people and not enough restaurants. Room service was the last resort which was awful, Simple cheese pizza tastes like ketchup and pita bread.......6 day vacation will be hard to do so I encourage anyone looking at this review to look elsewhere!!!!!!!! read more

I'm super disappointed in this hotel. We were set to leave November 30th at 8:40pm from LAX and check in Dec 1st. Unfortunately the morning of November 30th I had a family emergency and my grandpa was put on life support with a 5-10 percent chance of making it through the night. After explaining my situation and providing the proper documents from the hospital, this hotel has refused to give us our refund of $1073.20. Shame on this hotel for being so cruel and careless in such a difficult time. Don't waste your money here. read more

Anybody coming here on November 19 for one week stay? After reading these review I'm nervous about this place!

I have no RAGRETS that my first time in Cancun was spent at Paradisus Cancun. This all inclusive resort is as paradise as it gets with its intricate architecture and atmosphere that really heightens the sense of being on vacation. Being that it was all inclusive made the entire trip more enjoyable. There are a few restaurants that you can rotate from. For dinner, reservations need to be made. The most memorable restaurant goes to Blue Agave where you can order unlimited tacos, quesadillas, chips & guac, chips & salsa. And of course your choice of alcoholic beverage. None of the restaurants are going to be 5-star quality, so don't expect high quality fine dining at this all inclusive resort or you will be disappointed. The pool area is also very beautiful, with a view of the ocean front. There is a kiddy pool area to the back for those who have children. For adults without children, you can enjoy the swim up bar at the main pool. The walk to the beach shore is also right at your convenience. I would definitely come back here for any future trips to Cancun. read more

Very nice hotel with wonderful beach and water front. However they are continually making noise throughout the night, whether it's music or moving heavy furniture, which makes it sound like elephants trumpeting at 4am. Even if they lacked the common sense to be quiet while people are trying to sleep, the doors to the rooms are clearly very cheap and have zero sound insulation. Something to consider if you like to rest on vacation read more

Royal Paradisus Cancun 6/17-6/20,2019 CHECK-IN The hotel has one main entrance (in contrast to Royal Paradisus at Playa del Carmen, which has its own entrance) so upon arrival, we "checked-in" with the hostess and were escorted to Tower 5 (Royal Service) for the actual check-in. Then we were escorted to another desk to get information about Royal Services and were introduced to our butler, Leyner. We reserved a suite with a lagoon view (due to availability), and fortunately a room with a partial ocean view was available, so we upgraded at no charge! RESTAURANT REVIEW: *Breakfast was best at La Palapa (very relaxing, good food and service) *Naos buffet has everything you want but it's crowded, and there's a long wait for the omelet stations. *Vento was not to our liking, small portions but the worst part was the AC wasn't working inside, so we ate in their open seating area (basically in the courtyard by the hallways and elevator/stairs) *Blue Agave was good and quick! But you cannot go in with a swim suit and cover up, you have to be dressed. *Bana is supposed to be good but we skipped it because it's in the middle of the building (no air conditioning) *Fuego has the best dinners BUT even though we had a 7pm reservation, it took them 15 minutes to bring 1 small roll of bread, another 30 to bring our appetizers, and we got our main course at 8:15pm. The martinis were horrible!! I tried two: a dirty martini and an appletini. Probably the worst I've ever had. I could only take one sip of each. ENTERTAINMENT REVIEW: There's really only one bar with music to dance to, and that's Red Venue. All of the other bars listed on the website, are just a bar, so don't expect music or dancing. *About Red Venue...we went two nights and the A/C wasn't working either night. But apparently they were prepared for this and pulled out a large stand up fan, placed by the front entrance and next to the bar, which made that area very congested. And if you were on the other side of the club, you didn't get ANY air. Also, the place is obviously getting very little attention during the day: the chairs are smelly, the windows dirty, the carpet is filthy and there's a busted up chandelier full of dust hanging over the bar. Ew! I complained about the AC to a "manager" and he said they had already submitted a work request, and I suggested they at least bring in another fan! On a positive note, DJ Noe was there Tuesday 6/18 and he's one of THE BEST DJ's I've ever experienced. He was taking song requests and dropping songs quickly. We had a BLAST!!! *Avenue Bar has a bar and lounge area, but doesn't have A/C, and there were some singers there Monday night.  *Coco's Bar is outdoors, facing the beach, so you have a nice breeze, however there wasn't any music playing there at night. POOL REVIEW: If you're staying at Royal, bali's (cabanas) are included, so make your reservation with the pool concierge upon arrival. We made the reservation through our butler but the concierge said they didn't get the message, and our butler said he submitted the request. Long story short: we were by the Royal pool Monday and Tuesday and facing the beach Wednesday and Thursday morning (only 5 Bali beds face the ocean and get a nice breeze). The Royal pool area is quiet and relaxing because it's adults only. If you want more of a party atmosphere, then you have to go to the main pool, but even though it's big, it is very chaotic and crowded. It's hard to find a place to sit! Both pools are incredibly warm, like a warm bath...the ocean is far more refreshing! Also both pools need to have some cosmetic up keeping. BEACH REVIEW: The ocean had a considerable amount of seaweed and there was also a good amount of seaweed on the beach, close to the shoreline. Apparently seaweed is a problem along the Cancun coastline during the month of June, so if you are a beach lover, please keep this in mind. SPA REVIEW: Regarding the Spa...be sure to go by and enjoy the hydra therapy pools. They're very relaxing! read more

Ok, here is an honest review. My stay was from 8/05-8/10. The ocean: Calm water all week. Terrible seaweed, so bad no one was walking on the beach let alone get in the water. My second to last day it did not seem too bad so I was able to get in the water a bit. I hear the tractors every day to clean up the seaweed, but it never looked cleaner. Food: I ate at the buffet and it was ok, nothing wow about it, but a lot of variety. I did not eat at the other restaurants because it was just too hot. I stayed in the Reserve, Tower 5, the food they offered there was very limited, meant more for snacking. Food by the pool was ok, again, I was in the reserve pool, limited menu. I enjoyed eating breakfast every morning at La Palapa. The food was good, not great. I have read other people say they will make anything for you, but, that is not entirely true. Service from staff: They were really incredible and went out of their way to make everyone happy. A special shout out to Janick, he was my butler. Everything I asked he did with a smile! He made dinner reservations, I mentioned my birthday was on a certain day and he made sure everyone made a big deal of it, including a nice bottle of champagne! He gave me his cell number and checked in on me every morning to say Hola! And to see what I needed. Can't say enough about him. He did everything for me. He even would visit me at the pool to be sure I was happy or to confirm something we had talked about. Pool guys: FABULOUS! Max and Lucas. Max is so great and so patient to deal with everyone wanting a bali bed. He is very organized, and I cant get over how any of these guys do what they do in the heat. TIP: If you take care of them, ($$$) they will take care of you! I had a bali bed everyday, no problem. I was impressed how they all remembered my name. ALSO, Bring a floaty with you, they have a pump right there to blow them up for you. Hotel: FREAKING HOT! That's all there is to that. The only place that was somewhat cool was the Reserve lounge and the check in area near the front of Tower 3. I know some on hear say its not that hot, bull! I know of some people that checked out of the hotel and went some where else. It's sweltering Period. So, the problem is that you get so hot from walking around the hotel there is no place to cool off. Especially in your room. I had a technician in my room 3 times! It didn't help. My trip was pre-paid so that is why I stayed and dealt with it best I could. The only cool place was at the pool. Room: The room as well as the rest of the hotel was very clean and had house keeping everyday. One thing though, I left $5 every day for the maid. When I needed my mini bar re-stocked I left money for that person too. So, on my last morning when I was leaving my room, I saw the maid's cart next door. I knocked but no answer. I wanted to give her the money personally plus a small gift I got her. A male employee saw me leaving, he asked if I was checking out. I said yes and he went into the room. Before my elevator arrived , he came out of my room and ran down the stairs! I had a feeling and yep, he went in the room and took the money, not the gift. And yes, I wrote a note saying who it was for. So, I am wondering if that happened everyday......really pissed me off! I don't know what the solution is for that. Additional info about the views of the ocean. Unless you are standing on your balcony, that is the only way to see the ocean from your room. Laying by the pool reserve area, no ocean views, however; there are ocean views from the main. pools. I am sorry this is so long, but I hope it helps! 66 3 Comments Like Comment read more

Update on day 4: with added food poisoning, shower head literally falling off, lines for food at breakfast, this is simply the lowest quality we've seen in an all inclusive or otherwise. Lowering to one star. read more

This is my 3rd time to Cancun and I was not impressed with my stay here at the Paradisus because of the beautiful pictures that I saw online. I booked a stay for 3 nights 4 days. When arrived to the hotel, it was beautiful, looked exactly like the pictures, but as we walked around and went into our room, we started to see that the hotel was super run down. There is also no central AC throughout the entire main hotel. We decided to upgrade to an ocean view room, but I do not think that it was went it. The way the balcony is structured, you don't get a good view from your room. There's a huge planter that covers the view and he concrete siding blocks the view as well. We had the all inclusive package but every time we ordered our drinks there was hardly any alcohol in the drinks at all. As for all the restaurants, you have to make a reservation a day in advance. When you call, they immediately tell you that all the restaurants are full and they only have the buffet and one other restaurant open. I did not spend all of this money to not be able to eat at any restaurants. When I started to complain, they all of a sudden had every restaurant available for whatever times I needed it for. Are you kidding me??? Every time we went by the restaurants, they were all empty. All the restaurants were gross. The only restaurant that was edible was buffet. We tried Fuego, Bansa, Enso, the Buffet. Honestly the food as drinks were not good at all. There are plenty other resorts that would be way better for the same price. Try the Dreams properties. Overall, I wouldn't return to this hotel and do not recommend it. read more

Perfect well deserved Vacation This resort its a relly good deal, we had a lot of fun, we were a party of three my sister my 3yr old daughter and my self, there was plenty of activities for all 3 of us and had a amazing expirience, there were however a few cons, lets make a list with the bad first CONS -(probably the most important) There is no A/C inside the resort If feels really humid inside because the lack of AC, however you DO have an AC unit in your room - a reservation HAS to be made at least a day before to dine at the restaurants (excluding the buffet) - the phone operators can be a little rude, for trying to finish up with your call in a fast manner PROS - Plenty of food choices, the buffet its really a great option for the whole day, everything here is delicious, the meats, Perfectly done every time. -Pool entratainmet every day at the main pool -waiters very nice, and fast with service -kids activities very interactive and fun Every night they offer two shows inside the hotel one at 6pm ( by Bana) and another one at 8pm (inside the avenue Bar) wich is very entretaining, our room very clean and spacious, also I used the babyclub once and I was very happy to see that my daughter had a good time everyone there very well trained to interact with kids. The YHI spa was AMAZING! it has a lovely hydromassage pool with diferent stations to trigger diferent areas, I highly recomend that if you schedule a massage ro get there about an hour befofe to enjoy, the spa, our massage therapist was amazing she work on my problem areas and has extremely happy with her. Overall a great Resort, all inclusive worry free and even tough its a Time share hotel, there are not pushy at all to go join the club. Defenetly going back next year! read more

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Amazing Resort! Upgraded to the royal service with the junior suite ocean view and it was first class all the way. The interior of the resort was gorgeous with all the little details. The rooms were super clean and the balcony was very private overlooking the ocean. I've been to many all inclusive resorts and this place had some of the best food around. The entire staff was so friendly and made some delicious drinks. This is a family friendly place but also have an adults only side which is where the wife and I spent the majority of our fine during the day. So peaceful at both the pool and the beach. Nothing at all wrong with the family side as since we loved it so much, we talked about bringing our daughter back here in the future. I recommend this place to couples only and families of all sizes. My wife is extremely picky and she loved every second of the trip. If you're on the fence between a few places as I was myself when looking, don't think too much longer and book this place. You will not be disappointed. read more

Paradisus - Breakfast with a view - Hotels Near Me - Cancún, ROO

The NEW Paradisus is great. What's great about it is the new extra services and LOVE Tempo restaurant. The location is also great, the beach is beautiful with clear water AND the Bali beds with lunch is wonderful. I also upgraded my membership and worked with Claudia Arriola who is as charming as she is smart - THANK YOU! The butler service and treats he gave were so wonderful - REALLY WONDERFUL. We had a two bedroom suite with kitchen and Jacuzzi on deck - def used :). Best restarants - Tempo, Brazillian, Asian, taco and Buffet. The Mexican and Mediterranean (both times I left to go to buffet). read more

We had an amazing time. All inclusive done really well. Only thing I would say is that you need to make dinner reservations first thing every day so you're not stuck at the not so popular offerings. Top shelf liquor too. read more

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The Lobby - Pros - 1) The hotel lobby us nice and reminiscent of the jungle with vines hanging from the ceiling/balconies. The lobby is spacious with both stairs and elevators Cons - 1) The Ac did not seem to work well in the lobby. It was hot and humid. There were issues of leaky AC ducts in a couple of the restaurants we visited - Naos and Blue Agave and 2) They had air freshener sprays throughout the lobby that could become nauseating 3)The hallways and lobby were VERY dark at night The Room - The room was spacious and nice. There was tile throughout and a nice sized bathroom. The pool and beach area - The pool was very nice but unfortunately closed way too early at 7pm...does not seem reasonable since it is a vacation resort where people should be able to relax and swim until much later. There was also not enough umbrellas at the pool area. The beach access was nice with beautiful views and showers. The towel station is located conveniently between the pool and the beach. Customer service Customer service from the bell hop to reception to restaurant service and maid service was all swift and friendly. Excellent Restaurants The restaurants were good. Our favorite was the Market Grill and Mole. The service at the restaurants was fast and friendly. Overall, a nice hotel but the pool and towel stations closing so early was very disappointing. Additionally, the lobby area was a bit hot so that is the reason for 3 stars read more

Food sucked... couldn't wear a tank top to a buffet... overall bad experience with the food don't come here if you want to have food poisoning. Would highly recommend staying away from this resort. read more

This hotel suited most of our needs quite well! The staff was extremely friendly and courteous, and very quick with service. The rooms could use a little TLC updating as the property is a bit older. But the view, we had an ocean view room and it was spectacular worth the extra money for sure. Like most resorts you need to be up early to get a spot on the beach because they fill up by about 8am. We have three teenagers and they needed a few more activities at this hotel to keep them from getting bored. We found the entertainment so-so and quickly realized it was the same songs being sung night after night... A bit of variety would be nice. The food was really good, lots to choose from and the restaurants were clean, well staffed, booking for the restaurants was a bit difficult as they rarely answered the call and I spent way to much time trying to book a dinner reservation. The location was great, with a bus stop right out front on the Main Street, so we took the bus to the "party zone" a few time which was fun and easy to use, and the bus only cost $1usd! The beach was amazing, And the vendors on the beach were very nonchalant and respectful. We bought a tour from one vendor , Kinha jungle Cenotes, zip lining , quad tour all for 70$usd each, a highlight of our trip! Loved every minute of it! The beach waiters were super efficient and much appreciated... I would give this resort a 4.5 and recommend it to all! read more

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Pros: -BEAUTIFUL BEACHFRONT HOTEL -Blue Agave restaurant (only felt safe eating here) -Royal Service Cabana reservations -beautiful room -some great service very nice staff -hotel security Cons: -boyfriend got sick at the buffet within 5 mins, 2 hours later fainted from being so sick -AC went out throughout the entire hotel 4/5 hours -Food was horrible every single thing especially room service. Food would be cold by the time it got to the room, and told them we wanted well done burgers. Practically raw when we got it -took almost 2 hrs to check in and actually get in our room read more

Property is beautiful. Don't expect much. The temperature in the hotel is always uncomfortably warm. There is no air conditioning in common areas and in most restaurants. We literally left dinner at night dripping wet. No one wants to help with anything. No one knows anything. Everyone says "I don't know". Upgraded to Reserve and our concierge was a disgrace...useless Ruth. Couldn't get us a restaurant reservation and the restaurants were always at 25% capacity. We were traveling with an 11 year old in our group and they gladly took our money for an upgrade EXCEPT no kids allowed in any of the Reserve areas. So many other great hotels in Cancun I would go to next. Also stay in the main building (building 3) we were in building 5 and it's 3/4 mile round trip the main pool from building 5. The only reservation you will get for dinner will be the buffet your first few nights I promise you that...every restaurant is "full" yet it's empty. the Mediterranean restaurant we walked out, we couldn't even eat our food it was so bad.....grounds are well kept and clean and beautiful. They don't turn pool heater on until the weekend. Such an odd run place. The people that were amazing were Alejandro, Victoria Rodriguez at the pool and Wendy at Ginger (the only place on the hotel that has air conditioning). Servers worth mentioning were victor rodriguez at pool, Alejandro and Wendy at Ginger (the only place that has air conditioning and can cool down). read more

The lagoon room is noisy. We could hear people talking, cart rolling, and big people footsteps outside of the thin door. The AC is loud each time it runs. The check in experience wasn't good either. Not sure why they squeeze everyone into a corner and there was no AC in that room. I can say the food is decent so far. read more

Con: Terrible drinks ( both regular & alcoholic) Mediocre to terrible food for the most part Customer Service was hit and miss The doctor on hand is a total thief , have never paid this much before for a consultation & cold medicine even in the U.S. with out insurance! $600! No alcoholic beverages delivered to room Too many exclusions for all inclusive , & the staff will never tell you straight up if something is not included, very sneaky. Out of beach towels frequently Loud music at 9am! Did not have the same amount of ease as all other all inclusives Pro: Easy check in Mini bar included in all inclusive Beautiful Beach area Beautiful hotel Blue Agave tacos and service was great read more

Front desk Rude, not helpful and after requesting a late checkout (1 extra hour) we were told not. Even after you can tell the hotel is not at full capacity. The room is nice but don't expect it to be cold. The hotel is very hot. Fabiola at the front desk was not at all helpful Food: Don't expect Mexican food or anything that will wow you. The food was eatable but nothing to rave. read more

I am reviewing this place as an all inclusive resort in the price range of the Excellence Resort and other high-end resorts. I am aware there is a way to get this place cheaper and pay a-la-carte. It is a horrible deal for the money for all inclusive. 1. Crickets and pigeons are on the menu. 2. Almost none of the staff speaks any English. 3. they will constantly harass you to come to their time-share rip-off seminar. Mario begged us to go despite us having very little time to enjoy our vacation, and it became very awkward to keep telling him no. Take your money to one of the excellence resorts instead where you will get good service and better food. read more

I dont know where to start from: 1-Check in: it took about an hour to check in,room wasn't ready and we had to wait. 2-room:alot of ants on the floor and on the mini bar,i called three times in the beginning they said will change the room or will clean it,in the end they sent somebody with spray for ants to clean it,and still coming out and i was cleaning it for the whole stay. 3-fridge:they dont fill up the fridge with water at least unless you request( all inclusive hotel) !!! I called one time to request and the front desk told me we dont restock the fridge and on pardisus website says we restock your fridge everyday!!! 4-safe box: it wasnt working and need to be programmed,somebody came on the first day to fix it and he said you cant set up a code you just need to use your room keys to close and open,the second time missed up he came and set up a code!!! 5-front desk:you need to spend 10 min at least to reach them,and sometimes need to call the room service to let the front desk answer your phone call!! 6-food:all inclusive hotel means eat whatever you want whenever you want but the reality its not,you have to make a reservation for the dinner a day before and in the end they tell you its full so you can go and eat from the buffet! Disgusting food. One of the days we ate in blueagave its a tacos restaurant,my wife found a staple in the quesadilla!! The waitress came and saw that and he call the manager and everybody saw that we left,and I ignored what happend but after all of that happend to me I decided to complain for the manager,i talked to a manager his name is alex and said im going right now to the restaurant and i will call you back,he called back after saying that i meet the manager of the restaurant and he said nothing happened in the restaurant like that!!! Alex ignored and he believed the restaurant manager!! The most disgusting i saw while i was setting on the beach,i saw one of waitress there picking up the plastic cups from the trash cane and take them back to the bar on the beach!!! I have more to say,but its enough for now,i will make sure that nobody go there from people i know. And its not the end with Paradisus,i know how to get my right back. Thanks for the worse staying in Mexico ever. read more

2 stars because of the nice architecture and only good restaurant in there that was market grill. It was a Brazilian style restaurant. They bring you different meants and sides. At the buffet you get bored of the same stuff over and over, if you don't make reservations for dinner, this is where you end up. When coming in to the resort on the first day, they wanna set up a breakfast with you early on the next morning to try to sell you a timeshare, they offer you "free courtesies". If you decline, they will consistently bug you about it. They kept blowing up my room phone, woke us up in the morning, left messages. We were fed up. The guys in the front desk know who you are, and know that you didn't make it to the breakfast, so we kinda felt black marked. The Royal service pool side was too stuck up, we were there a couple times for like 2 hrs and just left to the regular side because we didn't get offered anything. Not even 1 drink. (And we have all inclusive with the royal service bracelets, what's the point then?) They only served the people on the Bali beds that cost 100-150 to reserve. Idk, but on my last day I was ready to go home, next time I come to Cancun I'm definitely not coming here, or recommending this place to any of my friends. read more

Paradisus is one of the best resorts I have ever been to. So beautiful and so much nightlife. Everyone was so nice. My boyfriend and I did the all inclusive and it was totally worth it. We did not do the royal service and I do not think we missed out on much at all. I can't imagine our vacation going better than it did. So no regrets not choosing royal service. I recommend the blue agave, market grill, and the red lounge! All the food and drinks were sooo good at the blue agave. Best Mexican food I've ever had and I'm from San Diego (we have good Mexican food). The market grill was such a fun experience and had really tasty meat. You have to be really hungry if you go there. And the red lounge was so fun at night. I thought this resort was in a very good location. Right outside the hotel is the public bus stop. We took the bus to market 28 and it was all such a fun experience. I also recommend exchanging your money at the front desk in the hotel. Do not flush the toilet paper! Our toilet overflowed and the cleaning service was horrible. He checked out the toilet and said he would be back to clean up the toilet water. But never came back. I thought about complaining but everything else went so well during our stay, so it just wasn't worth it. Also, the chicken nuggets at the pool and ordered through room service was never cooked enough. But everything else was great! read more

Paradisus - Hotels Near Me - Cancún, ROO

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Let me start off with the good: Beautiful landscaping Scenery Steak house Amazing hospitality Comfortable bed Lounge was nice and cozy (although warm in that area) Entertainment was ok The bad: 15 of 20 family members got sick during our 7 night stay Sheets on beds were not changed during our stay Food options were almost always the same every day Had to get up at 5-6am to secure pool seats Family member witnessed an employee not wash her hands after she entered the bathroom stall Had to call daily to have fridge stocked even though there is a sign that clearly states they do this automatically Resort credit that we were suppose to receive at checkin was not received, we went back to get it and they said they were out and to come back. Turns out they were coupons we could use for services at the hotel Overall I decided to give the hotel 3. This was given mainly because of the waiter and waitresses. The staff made us feel welcomed while we were there. read more

I just got back on 6/26/2022. We stayed for 5 days. Here's my review- The staff is great. I enjoyed the decor. Our room was cleaned very well every day. We stayed in reserve & the extra perks were nice and worth the upgrade. The bad- it took a long time anytime we went to eat. It took while to get our food at every restaurant in the resort. The food was NOT good, i barely ate while i was there. The only thing i enjoyed was the hamburgers they serve by the pool and then when we paid extra to eat at Sal-Steakhouse. The website said there was plenty of entertainment/activities and shows to keep you entertained. We were bored most of the time, especially at night. There was never any shows. They had a couple of DJ's playing music if you wanted to dance and one night in the bar they had a 2 man band. The list of entertainment they sent me was bare and not pleasing. The only time we had any real fun on our trip was when we went and did excursions. While I did enjoy the staff i associated with, unfortunately I would NOT stay at that resort again. Also- (and i know this may be a stupid complaint, with it being the beach/island) but 90% of the resort is hot. I spent most of my time all sweaty and couldn't sleep well at night because the room would only cool off so much. I dont enjoy sweating while im at dinner-inside. read more

I came here for my 30th birthday and let me tell you from the moment I walked in I was in heaven! The scenery was just absolutely beautiful and breathtaking! It did however take some time to check in about (1 hour) but once it was done I dropped my luggage off in my room changed and went to tan! The drinks were amazing so was the food and staff! I'd definitely come here again. read more

Very nice hotel, variety of food and tasty. Beautiful interior and exterior design. Fragrance is too heavy at the lobby. read more

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This is a horrible place. Fifty five times we told them we needed a quiet room as our daughter is only 2.5yrs old and needed her sleep. Twice, once in Dec and once in March, we got put essentially right above the DJ in Building 3 where nobody can sleep until 1.30am until music stops. Our concierge ensured us they building 5 had weddings, even though we have seen nothing of the likes while we were there. Bunch of liars and trying to get more of your money as they talk. A disgrace. Stefan. read more

Yikes, run for the hills! It feels like you're walking through an abandoned strip mall with half the restaurants open and half staffed. Everything is an up charge, so if you've come to take advantage of this "all inclusive" hotel, you'll be disappointed. In order to have dinner, they've requested you make a reservation via the phone in your room. Unfortunately, no one answers the line. You also are not permitted to make a reservation until the day of. The only way we were able to make any reservations was to go down to guest services to ask why no one was answering their reservation line. This is also for families, so you'll likely see more children than adults. Just a warning! You also are not allowed to request alcohol to your room as room service. The only way you can get a beverage is by running down to a restaurant and bringing it back up. It's kind of laughable, you get two beers in the fridge when you arrive, but it's all on you to figure out the rest! The cabanas are extra, certain restaurants are for higher paying guests, the room service food is something an elementary school child would be served in their school cafeteria. I should have taken a photo of the pizza for this purpose, it's laughable. Good luck all! There are better options! read more

If I had to rate the stay by just the hotel itself it would be a 5/5 hands down! I myself live in Las Vegas so touristy stuff doesn't really impress me anymore. The Royal Service team truly try to make your stay the best as possible. We arrived a bit early in the morning and check in wasn't until 3 pm, luckily, the Royal Service staff was able to have room service clean a recent check out and let us enter the room at 10 am. Our personal butler was Rode, if you can, try to get him. On our last night, he left roses in a shape of a heart on our bed after we got back from dinner. Adorable. No stress what so ever. The rooms were beautiful, just as pictured on their website. The pool and beach area was to die for, I wish I had more time to relax at the beach. The view from the patio was awesome. Free room service! (Don't forget to tip the guys though!) And at night, it was silent with just the waves crashing at the shore, very peaceful. (We had some friends who didn't get the Royal Service and apparently they could hear the bar music through out the entire night.) All the drinks were on point. I regret not drinking more....Hahaha. Overall. I can't say anything bad about the service I received while staying at the hotel with the Royal Service. Best eats were definitely at Tempo and Vento. Tempo is not included in the all inclusive package, but $50 dollars for a 10 course meal is a steal from a Michelin Star chef. the bar area in the Royal Service had a very nice selection through out the day and night. They also have a bartender on staff at all times in that area and even offer to bring up full bottles of liquor to your room at no charge. Now to the Cons.... -Yhi Spa was a huge let down. When I arrived, my butler asked me if he could make any appointments for me during my stay. I asked for a manicure, pedicure and for my hair to be curled for the wedding. When the butler called, it sounded like the Yhi front office staff was being sassy about the appointment. Eventually he got them to book an appointment for 2 pm the next day. When I arrived 10 mins early for my appointment, apparently, they had never put in the system for a mani or pedi, just hair styling. The first front desk lady stops talking to me, and then walks away, so then a second lady tried to help me. She charges me $85 dollars USD, I don't question it and go on my merry way. Two ladies come out and lead me to a secluded area and neither of them spoke English. But I had my google translate with me, so I could talk to them about what I wanted. 10 mins in, the first lady who walked away from me at the front desk enters and asks me "Well, did you want a Spa Mani/Pedi or did you just want a change of color? I asked her what the difference was and she said the change of color did not include doing the cuticles/cutting the nail or filing them down. I picked change of color, because I did not want them to charge me even more money...... Then 15 mins later, the second front desk lady comes in saying she forgot tot charge me for my hair styling too.... I'm just like whatever. However, the employees who did my hair and nails did a fantastic job. In no way do I blame them for the mishap, but the incompetent front desk . When I left, they charged me an additional $25 dollars for the hair style. When I went back up to the room, while reviewing the price chart, they had charged me the Yhi Spa Mani/Pedi price of $85 originally. I was a little bit pissed, but I was getting ready for a wedding, and I didn't feel like fighting with the front office staff. Not really the hotel's fault though, just poor management at the Spa. -Most of the Dinner Restaurants are..... bland. The first night we went to Fuego and our whole party was not impressed. Even the wedding food that the hotel provided was very bland.... But once again, other then the weird miscommunication at Yhi Spa, the hotel is to die for! I was in heaven the 4 nights I stayed in the Royal Service Suites. Like literally... just pay the couple extra dollars per night to be pampered! You will not forget it! I will be staying here again in the future when I bring my family! read more

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Took happy shuttle from the airport 20 minutes away, $50 for one way. Check in at 5pm was easy for the 6 of us, didn't do the Royal service. Stayed in rooms 3328, 3330,3331 in pyramid one, same as check-in. My 3330 room smelled like mildew as soon as we walked in. It's true they burn incense to cover up the smell, hate the incense. The room was clean though except stains on the couch cushions, no cockroaches in our rooms that we could see at least. Light switches are confusing and some do nothing. A mosquito did manage to get in once. The maid organized all our stuff but I don't like that. She also threw away my plastic water bottle that still had water in it, and my sleeve holder for cold/hot drinks. All the food was ok, glad we didn't get sick, only ate at bana for Japanese, blue agave for mediocre tacos that are tiny, and enso for breakfast and dinner which is the outside buffet. Do not eat outside for dinner at all because the mosquitoes ate us alive. The waiter gave us off spray after he saw us scratching. It's true you have to make reservations at other places. Made one for market grill but it's mostly meat so we changed to bana. did trivia at the pool to try winning t shirt and saw a couple aerial performers and pool dances at 8pm. Overall good for a bachelorette group getaway if u can stand the smell and mosquitoes. Went to downtown Coco bongo by taxi, way too crowded and unsafe unless you pay v.i.p. For seats. I almost got trampled and they allow smoking inside. Girls are at risk for getting sexually assaulted since you are up against anyone, packed in like sardines. We left that lower room and snuck upstairs, then got led on stage to dance later after performances. Wouldn't go back to this club or hotel. Would stay somewhere else to try something new next time read more

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Worst experience ever! What a rude environment! We spent almost 2 hours to check in. During that time we asked 3 different customer service reps to help us check in perhaps at a different counter, and they all said that we needed to wait for assistance at the counter we were at, because that was the only one available at that time. After it was finally our turn the girl at the counter told us we needed to go to a different counter because we were part of a group that were there for a convention and the other counter had all of our information and she didn't (but all counters have the same system, so how come she wouldn't be able to see our info?). I refused to go to another counter to start another line after waiting almost 2 hrs for them to tell me that, and after 3 people from their staff had assured us that's where we needed to check in at. After I firmly told her a few times I was not going anywhere else, she decided to check us in. Also, when I was making the reservation online their system refused my card 3 times telling it declined. I checked with my bank and they confirmed the hotel never ran it through, therefore the bank never declined the transaction, so their system was acting up. I then decided to use the PayPal option they had available at their site. The transaction went finally through. Going back to the day we checked in, the girl at the counter decided to tell me that she was going to have to reverse the transaction because I used PayPal and it was under my business name and not my personal name (so why take the payment in the first place?) What the heck is wrong with this people??? After arguing for a while we were finally able to get our room keys... THE ROOM: Hot as hell! The entire hotel is hot. There is no way to get the AC pumping in your room, they control it. There is not enough lighting either. The phone didn't work. And the wall outlets have all been closed so you can hardly find where to plug your phone or even your flat iron!!! Some of our friends had problems also from lights not working AT ALL to even being getting someone else's room! Imagine being changed from room to room 3X and going into one and finding someone else already there. SHM! We went into one of their restaurants and when one of my friends went to go serve herself she was told in a very rude way to put the serving spoon back, wait 5 min and come back, because they weren't ready and they were doing us a favor by opening a few minutes earlier. Ahh! And be ready for only bottom-shelf spirits. I mean, we supposedly are at a 5 Star Hotel (not cheap at all!!!), so you would expect some sort of better customer service and come on! Better maintenance too! I DO NOT recommend this place to nooo one! Cancún is beautiful and their people are nice, except for that inhospitable place!!! Very disappointed. read more

Paradisus is an all-inclusive mega resort located on that beautiful stretch of beach in Mexico called Cancun, better known as heaven. When I say mega resort, don't get the wrong idea; it may be really (REALLY) big, but it is amazingly intimate once you get inside - Assuming you opt for the Royal Service, but we'll get to that in a bit. This was my first time at an all-inclusive, and to be honest I was a bit nervous about the whole idea. For me a fun vacation is picking a spot on a map (usually somewhere in Europe), hopping on a plane, and walking as many miles as my body can before my feet give out or I'm too buzzed to go on (looking at you Amsterdam). It's not that I don't like the beach, I totally do! But growing up down the Jersey Shore; I've done as much beach-bumming that I care too, now there's only so much lounging around I can take. This place had so much to offer, I knew that I could never possibly get bored. There's one big preface I have to mention before I really get into too many details of this place:YOU HAVE TO SIGN UP FOR THE ROYAL SERVICE. Seriously. I can understand why some people who visit this place have some mixed feelings about it, but I guarantee that anyone who's stayed in the Royal Service section will give it nothing but 5 stars. Here's why: To begin the Royal Service has its own check in lobby. In this lobby you will find team of staff members who great you with a hot towel for your face, and, if you're so inclined, a bottle of champagne. Did I fail to mention that the booze in this place flows like water? OK well now that we have that straight, yes, you start with a bottle of champagne right off the bat. The staff will then happily whisk you away to your room located in Tower 5, the private (no one under 18 allowed) residence block. If you have planned ahead, you will have already asked for an ocean view room (a bit more, but 110% worth the price), on a high floor. Yes this place is shaped like a pyramid so you lose a bit of square footage the higher you go, but the views of the beach are so much more dramatic from the 7th floor as opposed to the 2nd or 3rd. If you have not opted for an ocean view, it doesn't really matter what floor you're on the view will be of the golf course and the main road - not bad but nothing like the ocean side. The rooms are pretty standard, one bed (or two if you're just friends), basic cable that you won't be watching and a nice balcony to drink on and watch the waves break on the beach. The bathroom isn't bad; the showers have enough power to wash the sand and salt off, and there is a bidet which I found very European, and very funny as I have the same sense of humor as a child. There is a mini fridge in each room, STOCKED with FREE beer, snacks, and most importantly water. Water? That's the most important thing? Yes, you see everywhere you go in this resort people will be tripping over themselves to get you a drink, so when you wake up in the morning sunbaked and hung-over, the cold water in the fridge is a lifesaver. OK so you've found your room now what? Time to hit the beach! Remember earlier when I said that I wasn't a huge fan of lounging around on a beach etc etc? Well this beach has something that Jersey doesn't (unless your super rich), drink and food runners. This beach is SO much bigger than the neighboring hotels; the sheer size of it makes them look cheap by comparison. OH YEAH and you got the Royal Service right? So you have a private beach that the other people at the hotel can't come to (private pool and private outdoor bar as well), look at you go fancy man. The rest of the day involves lying under a thatched roof, drinking beer / frozen (peach is the best) daiquiris, and listening to the waves hit the sand. If you do want to swim, the water is really clear and warm, but the rip tides can be very (VERY) strong, so be careful (especially after that third drink). When you inevitably get hungry, the same guy who brings you drinks will bring you food. Here is what you get: the guacamole is to be had every day - it's that good. The burger isn't bad, but burgers as a rule are not great outside the states. If you like seafood person the shrimp tapas are pretty good too. I won't get too into the food of the resort in this review, but to sum it up in a few words, it's basically cruise ship food. I get why, they have 5000 guests. There's no way you're going to feed them all cheaply - this place was by no means overly expensive and so I'm not complaining. People eat a lot on vacation, all-inclusive resorts have overhead, its basic economics - the booze is free stop being so annoyed that the croissants are not fluffy enough. This resort is absolutely worth coming to, but again do yourself a favor at opt for the Royal Service (did I mention that yet). You won't be disappointed, as you'll find the biggest and best hotel in Cancun with an amazing staff that will take care of anything you could possibly want or need. read more

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Stayed here for our honeymoon and it was amazing ! We did do Royal service and our Butler was amazing !! I loved the experience at Market grill you definitely need to bring an appetite, food was so good ! Blue Agave had the best Mexican food we also did sushi which was so good ! Honestly you can't go wrong with eating at any of the restaurants and the buffet was pretty good as well. I asked for avocado for my toast and they brought it to us they are there to make your vacation something to remember.. Oh and their coconut ice cream was so good it was a hit I would see so many people just come in to the buffet for just the ice cream and waffle bowls . Every night our bed would have roses and small little treats left behind . All the employees are so friendly and ready to chat it up . I can't wait to come back and bring our children. We also went off resort to shop and that experience was in all good fun ! I'm sure I am forgetting something to review on but my husband and I had an amazing time ! read more

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I went for my birthday 3 weeks ago and had an amazing time, the staff is very friendly. It can use a little bit of TLC since its been open for a while, but I recommend if you can pay extra get the balcony. The view is amazing from the balcony overall the resort was very relaxing and right on the beach, you also have Aqua world right in the front. I lovedddd it !! read more

Paradisus - My view - Hotels Near Me - Cancún, ROO

My boyfriend and I went on our first vacation together and stayed at the Paradisus Cancun for 5 nights - all inclusive. The resort exceeded our expectations! We are a 26-year old couple and we couldn't ask for a better stay. Upon arrival, we were greeted with refreshing cold towels and a beautiful lobby/interior that reminded me of a rainforest. Check in was pretty simple - the staff was very friendly, however we had a slight issue with our reservation (due to Expedia, not the hotel) - this was later resolved. Our room was not ready, but the concierge offered to hold our bags and provide us with a changing room. We were totally fine with that and went straight to the beach! Upon getting to our room, everything was perfect. Large living space and balcony. We were in tower 3 however did not have any noise level issues. The beach - beautiful. We thought it would be hard to get a palapa every morning, but we never had an issue (we got one early in the morning, then also around lunch time, and were always able to get one). These were perfect to give us the mix of sun and shade. Waiters are very attentive and come regularly to get drink orders. Be sure to tip! The food - absolutely amazing. We were so impressed and the all-inclusive deal was amazing. We enjoyed dinner at Vento, Bana (be sure to get sake bombs), Mole, and Fuego. At each of the restaurants, we literally ordered almost everything on the menu. We would order at least 2 apps each, 2 entrees and 2 desserts, and of course drinks! The wait staff was so friendly and kind, that we felt like royalty. We wanted to try Tempo, but it is not part of the all-inclusive deal (which was unknown to us). We ordered room service breakfast one morning - ordered everything off the menu again, and it was on-time and delicious. The biggest thing with the restaurants, which was kind of annoying, is that you NEED to make reservations. You can make them the day before for that night and the next. If you don't make a reservation, you will have to wait for a while, or will be out of luck. We did get lucky at times, though, but better to be safe than sorry! The staff everywhere was the highest quality of professionalism and so nice! Customer service was great and fast too - we had a small issue with our room and they had us moved to another room in 5 minutes. During the day, we would go to Naos for the buffet - they have a great selection, including fresh made-to-order juices every morning. For lunch, we would also order from the Market Grill menu - loved their hearts of palm salad! Every night, we would go to Cocoas on the beach to watch the sunset and have some drinks. Juan was amazing here! He would conjure up amazing and unique shots and drinks for us every night, to get us off to the right start. He was so sweet. Amazing view. They have entertainment at the Avenue Bar every night, we went a few times... it was okay. Entertaining! But lower-grade entertainment ;) For activities, Jay Jay at the pool stand was super helpful. So friendly and enthusiastic, too! We talked for a long time about what we should do and we finally settled on Deep Sea Fishing & Snorkeling. Both excursions were amazing. Deep Sea Fishing, we caught Sail Fish, a Marlin, Tuna and Trigger Fish! The best part about it, the team on the boat filleted them right in front of us and gave us the Tuna and Trigger. We brought them back to the hotel and met with Arcide (chef) at the Market Grill - he hooked us up and was amazing. He made our fish so fresh and in an hour's time, we had the most fresh, gourmet meal ever. Seriously, a trail of multiple chefs came to our table to present our fresh Trigger ceviche, seared tuna, grilled tuna and tuna tostada! They even saved the other half of our fish for the next night. That night, we sat at Bana and they brought us our cooked fish to that restaurant. This was the BEST part of our trip. I HIGHLY RECOMMEND - Thanks, Arcide! For the snorkeling, it was great too! We saw barracudas, puffer fish, and a bunch of Sea Turtles that followed us around and swam right underneath us! Besides the activities, we never had a need to leave the resort. We had everything we needed there! Overall, we had an amazing experience and would totally go back and would recommend it to everyone who wants a royal affordable experience! read more

The Melia Paradisus Cancun was a relatively mediocre resort (especially for the price) that overpowers you with perfume being pumped through the ventilation system. There were four of us total, two couples, that stayed over 5 days. Overall it was a nice experience, ok food (Blue Agave was the only really good restaurant), and fun bartenders/wait staff. We enjoyed ourselves, but probably will not return. There was only one major complaint: when we arrived at the resort we were asked if we wanted rooms next to each other and we said sure, thinking it would be easier for making plans together. They happily gave us our rooms, and when we entered we realized we had been given "Lagoon View" when we had already paid for "Beach View". When we asked customer service for help they rudely ushered us to the front desk, who in turn said they would do nothing. Management also said we would not receive a refund for the difference in room price and that we should just be happy with our rooms. They had beach view rooms available, and we only wanted the rooms we paid for and didn't really care if they were next to each other. We were ready to unpack and start our vacation. Management at Paradisus turned a simple switch, into a representation of poor customer service. read more