Paradisus Hotels Photos
Recommended Reviews - Paradisus
Start your review...
Reviews With Photos
Summer time last year my family and I decided to go to Mexico with friends and family and we picked Paradisus de la Carmen. The suite we stayed in was big and I really like it. My kids and I slept separately as the sofa turns into a bed. The one thing I did notice was the old sofa and I wish they would get rid of that. Food was 24/7 but my kids loved the fact the each morning a stag came to replenish all their Candy and cookies I mean the kids were in candy heaven. It's a big resort so you really have to walk around a lot. At some point we left the kids with the child care at the resort and they did a wonderful job. The resort also has a private section for adults which I thought was cool. Also some of the hotel rooms had private pools attached to them which was also very nice. I'm going to have to say that the water park for kids was definitely my highlight. I mean this place was just amazing. I would definitely come back!!!
From check in to check out, the staff and experience were wonderful. The facilities are in great shape and the choice of restaurants is very good. The only thing I would have liked is for the A/C in my room to get colder. We had a conference there, as well, and the room and A/V were top notch. I was very impressed that at every restaurant they asked about food allergies and restrictions when you check in or ask to be seated. At the buffet, someone walked it with me, showing me which items had no gluten. There are symbols on many of the items (although I didn't see a legend to know which is which - some were more obvious that others). They made me gluten free pancakes the first morning, which was nice, but they were small and had that gummy texture which is common. There was a section of the buffet with gluten free bread (which was a little crusty) and a muffin (I couldn't really tell what kind, but it was fine for breakfast). At the fish restaurant, they brought me gluten free soy sauce for my sushi and there were gluten free dessert options. The staff is very attentive to our GF needs, better than most restaurants in the US.
I just got back. Stayed four nights. I do highly recommend this resort. Everything is in one place. They offer Yoga, silent disco, painting classes, water aerobics, which I completely enjoyed, coffee bar, pool, games, different spots to chill so you aren't in your room, buffet, and a few different restaurants. The pool area is massive, and the swim up bars are beautiful. Downfalls, there's no air conditioning in the main part of the hotel. The spa... absolutely one of the worst pedicures I've ever received in my life however, the girl that did it was very nice. The front desk girl wasn't. The restaurants are not worth it at all. They try to up charge you on certain things but it's an all inclusive resort so I didn't feel like that was necessary, the food... you wait for an hour and a half and we weren't impressed by anything provided at the restaurants from the Service to the food.... when realistically the buffet is much better. The buffet, the maid service, the pools, huts, areas to lay out, access to the beach, service at the pool, not to mention hospitality of the workers, and the people...absolutely outstanding, and that's why I do recommend this resort, family friendly. Everything was clean even tho parts were completely under maintenance like leaks in the roof buckets on the floor collecting water. Some areas did smell like mold and if I was staying in those areas, I would've asked to move. I did have a wonderful time and was impressed by all the resort offered. You do get what you paid for here and I felt like it was worth it. I did ask for two beds as I was staying with family. I was given a king bed. I had to go down and ask for two beds... twice and then I was accommodated. Also, if you book outside the hotel, they don't offer pick up from the airport or take you to the airport on their service. Please use Uber. We made the mistake and paid $100 to get to the hotel. When really the Uber was $20 as we did that on the way back to the airport. Felt like an idiot, but you live and learn. Very clean. Food was fresh. Drinks were good. Pool was clean. Hotel was clean.
Just got back from a 6 day stay. Please be patient as I have a lot to share. Check in for us was not smooth. We made a few requests when we booked that were completely ignored. We were told they could not accommodate what was asked for at this time. After an hour and a half of going around and around, amazingly they were able to meet our requests. Whole check in thing is kind of a joke. That being said the room was nice. Big enough for myself, my wife, and two teenagers. The weather was beautiful so we weren't in it much but had a great ocean front view. Maid service was great. Room was well cleaned daily. Fridge and snack bar always refilled. We were in building three, which was very well maintained. Almost all the restaurants are in this building, and it has a 24 hour coffee/snack bar. The main pool and a smaller pool are also located at building three. The grounds are well groomed, and the beach is huge and beautiful. The pools were not my favorite. They were not heated. The water was also below the skimmer line so water was not circulating in the main pool. Also, pool chair saving starts very early, and unfortunately, many "reserved" chairs sat empty all day. I just started moving people's things after a couple of hours. Service at the pools was pretty good. Food was hit or miss. The taqueria and Mexican restaurant were great. The buffet and Italian restaurant were ok. The seafood restaurant was below average. The service and food at the Asian restaurant were bad. We booked through Costco, and arranged our transfers through their provider: BD Experience. I do not recommend them. They wanted to pick us up 3.5 hours before our return flight when were were 20 minutes from the airport. Overall, it's not a 5 star resort, but it was a good escape in the winter.
Hey Yelp Fam! I'm back with another review, and this time we've gone international! A few weeks ago, I ventured to Cancun, Mexico, and stayed at the All-Inclusive Paradisus Cancun Resort. I'll try to give you as much info as I can about my 4-day, 3-night stay, but if you decide to stop reading at any time, just know this: **I HAD AN AMAZING TIME** and I can't wait to go back! As we left the airport with our private driver and drove through the city, I was filled with excitement. The beautiful palm trees, the water, the people, and the vibrant culture all made me eager to start my vacation. Arriving at the resort was just as thrilling. Everyone who enters the resort must be checked in by security, and once you arrive at the front, resort staff members greet you, collect your bags, and walk you to check-in. We landed around 10:30 AM, got to the resort a little after 11 AM, and our room was ready by 12 PM. While waiting, we checked in and received our wristbands. FYI, we stayed on "The Reserve Side," which is adults-only. With about 40 minutes to kill before our room was ready, we decided to check out one of the all-you-can-eat buffets for a quick bite. This was the first and only time we ate on that side of the resort because we took full advantage of the restaurants available to us on the adults-only side. Now, let me tell you about the room. We were on the second floor, which made it easy to access snacks, food, the beach, and other amenities. The rooms are very spacious; I went with two other family members, and we opted for the master suite, which came with two bedrooms and two bathrooms. The bathrooms have nice glass walk-in showers, with a private toilet area behind a door, and the room includes a minibar fully stocked with drinks and snacks. Our room didn't overlook the ocean, but that was fine--it was an easy walk around the corner and down the stairs. Navigating the hotel was like a maze, but I finally got the hang of it the day before we left. The beautiful blue water, the Bali beds, the food, the staff, the views, the activities, the spa--**EVERYTHING WAS AMAZING.** I won't go into too much detail because I don't want to bore you, but I do want to share the places we ate at: Malva** (buffet on day one) Lemon Fish** (must have a reservation) Sal** (must have a reservation) Sante** (my favorite) Aquafish** (I didn't eat anything here; but you can try it out) One of my favorite things was going to the snack bar in "The Reserve," which is the adults-only section that had snacks every day. I went there regularly for the cute and tasty desserts that weren't too sweet (I loved it!). As for activities, we did the "Sound Healing" session--OMG, it was worth it. Lying by the beach with my eyes closed while the instructor using crystal singing bowls that made different frequency noises as she recited mantras was a freeing experience. I'm not one to opt for things like this, but I'm glad I tried something different. One day, my family did a morning strength session, but I couldn't make that... lol, I was sleeping. We also did hydrotherapy, which I highly recommend. You start by sitting in the sauna, then move to the steam room (which was intense, lol). Then, you walk on warm rocks that spray water on your ankles, plunge into ice-cold water, and finish in a warm jet pool with waterfalls. You're there for about 45 minutes--just enjoy it! The staff was amazing--very friendly and attentive. Our concierge was Violette--she is OUTSTANDING! I'm sure I didn't cover everything, but I'll make it up with photos. Please enjoy the pictures!
I came here with my family around May for a few days and we really enjoyed our stay. The service was not too bad and they were attentive, it does get a bit slow at times (which is odd as I don't think it was too busy during our stay) but that's understandable. The resort comes with multiple restaurants and we enjoyed trying all of them. I think the service could be improved especially with the amount of money we spent.
This was our first all-inclusive experience, and we had an amazing time! I spent a week in Cancun celebrating my birthday with my family, staying at this beautiful all-inclusive hotel. The hotel's design is stunning, both inside and out, with a theme that highlights Mexico's natural elements. The use of natural light and lush indoor plants really stood out and created a memorable ambiance that I thoroughly enjoyed. Our room was fairly standard, but it included a beachfront view that we paid a bit extra to upgrade. We mostly appreciated the room service included in our package--the staff cleaned the room daily, restocked the fridge with water, and made sure we had fresh towels. The activities were the highlight of this trip and made it feel like a true vacation. I loved soaking up the sun and spending time in the pool. The hotel offers a variety of activities, with daily events that were a nice touch and gave us something to look forward to each day. Dining at the different restaurants was another aspect I enjoyed, even though not all of them hit the mark. Experiencing the variety of flavors they offered was fun, and my favorite spots were Blue Agave and Cielo. Overall, this was a fantastic first all-inclusive experience with my family. The beauty of the space, the wonderful service, and the engaging activities truly made the experience special. Paradisus really did feel like a paradise!
Paradisus is so pretty. There are greens everywhere! They're literally hanging in front of your room. Ask for room 301. It's got the perfect view of the pool. I was here in 2021 and 2022 for Illenium's Ember Shores. It was his 3-day music festival. It was glorious. Despite the rain and government trying to enforce rules, I had a blast. This year they really screwed up reservations for a lot of people. Rooms weren't ready when promised. I personally arrived before 11 AM but didn't get into my room until 6 PM. I had to nap on the beach. I felt like Paradisus set up different dining options for these 3 festival days (Fri, Sat, Sun) compared to their regular dining options. They only served burgers at the pool. Instead of ice cream, they had nachos. They had set menus at the restaurants. On Monday morning, it was like a 180 change because other non-festival guests started coming in. I got to eat ice cream at the ice cream cart instead of nachos. Alcohol was still unlimited, which was the best part.
Don't ruin your vacation .. stay away from this hotel or should i say Motel.. upon entrance seems like a legit nice place, but when you check in things changed.. food buffet is horrible always cold and recycled food.. they even use plastic reused cups that guest thow away in the trash, everything is horrible cracked walls old paint Mickey Mouse repairs the service is super slow... anyway you get the point. Nothing to eat for toddlers!
The hotel and the facilities were very clean, modern, and easy to navigate. Only issue was that the entire hotel was not cooled down. The service was excellent with room service, restaurants, bars, and the spa. Pleasantly surprised with all the restaurants. Food was very good and the individual restaurants were all distinctly different from other restaurants. The Malva restaurant has the buffet had the combination of all restaurants frim the resort. Breakfast, lunch, and dinner was great at the buffet. The beach area had good amount of lounge chairs and cabanas and a picture perfect scene with that warm Caribbean water. Only disappointment was the sargassum. First time at an all inclusive resort and was a great value. The excursions is a must: Xcaret, Chichén Itzá, and Isla Mujeres.
Overall this is a very nice resort. If you stay in the main big building, they have live music until 12-1am so if you're there to relax with your kids this might get annoying when you're trying to sleep at 10-11pm. 2 of the restaurants were under construction when we went and another was adults only, we were not told this! If I go there with my kids to a family resort I was expecting ALL of the restaurants to be family friendly as well, as this wasn't an adults only resort. Had a very hard time making reservations to the authentic Mexican restaurant, but once we finally got in the food was exquisite! The food overall was pretty okay, the breakfast buffets were all pretty much the same every morning, thank God they had a omelet station. The sushi place was just okay, they need to work on making the rice for the sushi as it was always so very mushy. The shoes are great at all. They did one of the shows twice, once in the conference room and then any night in the pool. Little tip**they ALWAYS had some kind of food at the shows, so if you can't why a reservation to one of the restaurants and don't feel like going to the buffet, they have pretty good food at the shows. Our hands down absolute favorite food was when they did the fresh grill by the pool at lunch time daily. read more
Not sure where to begin because I loved this place 4 years ago IN THE WINTER. The extremely long, hot check-in process with a time share representative on our heels really made it miserable. There is no air conditioning in the 8 floor lobby or many of the public gathering spaces or MOST OF THE DINING VENUES! In July it was an impossibly warm situation with the only escape being a hotel room that only cools to 76 degrees. The ocean in front of all the hotels on this strip in Cancun are unable to deal with the massive amounts of washed up seaweed. So swimming in the surf felt pretty strange and was unsightly. This hotel seems to have decided to turn from a family oriented theme to a more party atmosphere. During the day the swim up bar was frequented by large groups of young adults drinking heavily and behaving badly. Then there is a DJ playing extremely loud bass on the beach continuously. This area is very peculiar as it seems it's even too loud for the young adult scene and nobody is renting the large tanning beds that take up much beach space. We didn't do the reserve because I read so many negative reviews about the lack of fulfilled promises. The staff is really the best asset here with many eager to please and we did enjoy Malva and the taco restaurant but the others were just too warm to even enjoy a meal. Sad because the staff is also very uncomfortable working in the hot atmosphere. In the future I'd avoid Cancun in July. I heard from many the air conditioning never cools properly and power outages are common. Good luck if you're used to cool comfortable air at 68 degrees. We even joked about needing ice collars! read more
4 years ago
9 years ago
I came here with a group of 60 people for a wedding. Yes, 60 people flew in from the United States and other parts of Mexico. I had mixed feelings about this resort.I don't know if it was the fact that I was on vacation or because we were there with our loved ones, but I did not want to leave. I wanted to hug a palm tree and wait for a hurricane to blow me away rather than to leave on my own. (I ended up leaving dragging my feet with my head down, and suffered from withdrawals for a couple of weeks.) So the resort itself is beautiful, just like the photos you see on their website. The staff is very friendly and was always quick to answer any questions you might have. The check-in process, unfortunately, is one of the worst I've ever encountered throughout all of my travels. They are very pushy with convincing you to upgrade your room to "Royal Services". To be honest, there was nothing very "Royal' about it. You get a Butler that can only do so much for you, and you're out in the regular resort area all day. There's basically no time to use the butler service. You do get two bottles of alcohol in the room, but the entire resort is inclusive. There's no need for those bottles. I would opt out of the Royal Services package next time if I come back. Another one of the problems with the resort is that they depend too much on the overall asthetics and ignore the details. As we were walking through the resort on the first day, we noticed towels against walls on the floor. They were placed there to soak up leaks from the building, and there were many spots like that throughout the resort. They had major plumbing issues that needs to be addressed professionally. The food was also up and down, I think the best way to describe it is.. "In Mexico, stick to Mexican food." We tried the sushi restaurant called Bana, and it was very disappointing. It's as if the sushi chefs have no training. Please save your stomach and time and just omit this restaurant during your stay. On the other hand, Blue Agave was serving amazing tacos. We were there every single day of our stay and never got tired of their tacos and their drinks. Overall, I would come back, it was my first resort in Cancun and will always have a special place reserved in my heart. Next time I come back, I'll be more experienced and will know what to do and what not to do. read more
Alex and I just got back from the sunny Cancun. Getting away from the snowy D.C. was sensational. We stayed at the Paradisus all inclusive. We chose this hotel because it was gorgeous online and had plenty of restaurant options. Here are the pros and cons of our trip: Pros: 1. Aesthetically: gorgeous hotel. The greenery, flowers and koi in the ponds all around the resort are exquisite. The layout is beautiful and it's right on the water. Looks just like the pictures online. 2. Staff is so attentive and nice. While being there we learned about countless servers/bartenders/staffs families, where they are from and their way of life. There are plenty of people to help you out or just get you a drink! Every meal we had we had a friendly server who spoke English very well and was outstanding! Daniel was an incredible manager who really cared about his staff and cared about the guests. One morning I even asked for some citrus for my gin and tonic and he brought ALL the citrus LOL. Also, Edgar was very good as well. He was very attentive and kind, always going the extra mile. These two made the entire trip awesome! 3. Alcohol: free flowing. If you would like a bottle for the room you can just ask downstairs and they will give it to you with cups to enjoy on your balcony. My favorite was the Hendricks G&T (double) with a lime and an orange. 4. Restaurants: Fuego delicious (see pictures). Enso meh. Mole ok too good. Will have more individual reviews on their Yelp pages. Cons: 1. While there are a lot of pools, there aren't a lot of pool chairs. We are not morning people, but forced waking up around 8:30 just to get a spot around the pool. 2. Clientele: Rudest people I have ever encountered. EVERYONE staying at this hotel was a jerk. Most self indulged and insufferable people I've ever encountered, all in one place. I have been to Mexico several times, including another all-inclusive and never seen such ugly hearted people. I don't know if this is due to the cultures the brand attracts or because it was high season so the amount of people attracted to Cancun was higher, I can't pinpoint it. You are on vacation people, this is supposed to be the most relaxing time!! 3. BIGGEST CON: Restaurants. As I said it was high season and every night 3 of the 7 restaurants are closed. Not to mention, it is IMPOSSIBLE to get a reservation. When we checked in we mentioned we had attempted to email reservations and was told you can only reserve from your hotel phone. We called as soon as reaching the room Saturday afternoon and all reservations were full until after our departure on Tuesday. This seems non-sensical. Either have a way to make reservations ahead of time and set aside tables for walk-in's or don't have reservations at all. Somehow later we snagged a 9pm at Mole on Monday night and half of the tables in the restaurant are empty. We also noticed this when walking by Vento. Thank God we did the Royal Service upgrade when arriving because we ate at La Palapa for nearly every lunch and thoroughly enjoyed the La Palapa lounge for snacks and drinks in the evenings. P.S. Tempo is $90pp extra, we cancelled. Tip: The hotel should provide a brochure of operating hours, what meals you can get at which and which you have to pay extra for. 4. Speaking of paying extra: This place is terrible with the upsell's, every corner we turned, upsell, upsell, upsell. Sat thru their timeshare presentation and the rates were awful; 50 vacations for 30K at 16.9%. As money savvy people no one in their right mind would take this. As soon as they realized we weren't going to buy they were done with us. 5. Lastly, Maid Service: minibar not stocked, no water in the rooms and no robes or slippers. Saturday, Sunday and Monday morning none of this existed. Maid came once a day and on Sunday, I even laid out a tip with a note about these things and when we arrived back from the pool nothing was there and the money was not taken... maybe the maid didn't read/speak English... not sure. Then miraculously, Monday we walked into our room and there were robes/towels and lots of water; money and note gone. Then while we were relaxing on the balcony we get a knock on the door and its the maid ready to do turn down service (wha? turn down service is a thing on our last night?!). She turns down and leaves we walk in and there are now more items and chocolates on our pillows, where the heck has this been the whole time?! Service is so spotty, but we chalked it up to being in Mexico! Last tip before I leave you: They don't tell you but I realized the last day, when I was full out itchy, that the toilet paper is scented. May be a nice perk for some folks but unfortunately for a girl with a scent sensitivity would have been a great heads up! All and all was a nice time, but had we been given the level of service that was shown on Monday after 3pm and restaurants weren't such a disaster to make a reservation at we would likely be back. read more
7 years ago
3 years ago
7 years ago
7 years ago
Greeted by attendants upon arrival. They may be too talkative but helpful. Info provided in a brochure, what's off limits and what's not. We have the all-inclusive package which is good if you intend to stay on the resort. Clean rooms and bathrooms. Tons of restaurants and bars, including the buffet at Naos. The breakfast buffet food was not good, neither is the room service food. Always live entertainment during the daytime and nighttime. There are no activities, but you can walk right across the street for water sports, etc. Theres a bus stop as well in front of the hotel. I cannot think of anything I did not enjoy. read more
8 years ago
We just had an amazing time there in January. The balconies are really nice sized to hang out on as well. The rooms are kept clean, the maid service is great and the minibar is stocked everyday. Every single employee we came across was super friendly and most went above and beyond to make us feel at home. The delicious food which varies from day to day with excellent service. We had a wonderful stay and our toddler enjoyed the sand beach so much. read more
4 years ago
4 years ago
5 years ago
Ruben was the best person here. He had such an amazing attitude and always made us feel welcome and taken care of. Our concierge could have been better but he was nice. The food was better than ive had at some resorts but it still made me and my boyfriend sick. They advertised that there were like 3-4 bars and there was only 1... they also advertised the asian restaurant and we got there and it was being renovated. They also have the hours on the app of closing wrong bc they have to close at 11pm due to covid. Also had a problem every single day with the bali beds and the pool concierge. The place was absolutely gorgeous but its not all about looks. The room was nice but the shower was not practical. You walk in the shower and would have to run out in order not to get wet while waiting for the water to heat up bc the nob was on the other side of the entIt also had no pressure and conditioner was stuck in my hair for 5 days. The portable shower head did not work in addition. read more
The location of this hotel is great! Close to shops, in the "hotel zone" and a couple miles away from Coco Bongo. I highly recommend getting an ocean view room- it's the only way to go! Everyone that works here was so nice and welcoming. Please remember to tip at restaurants because the servers have great service and work really hard :) I wouldn't recommend the restaurant Vento- when we went, half the menu wasn't available and the food wasn't impressive at all. The best restaurant is Mole- also the reservations are necessary. You have to call the morning before to get a reservation. After spending an amazing 5 days here, I highly recommend this hotel for friends, family and lovers! They have lots of awesome activities and shows available. read more
4 years ago
"Oh think twice, it's another day for you and me in paradise Oh think twice, 'cause it's just another day for you, You and me in paradise, think about it" Another Day in Paradise -Phil Collins Plusses 1- ALL INCLUSIVE RESORT -all food and drink! 2-The room is spacious, the beds are comfy, the wifi is terrific. 3-The bath towels are gigantic and as plush as a comforter 4-The showerhead is as large as a Thanksgiving turkey platter 5-The entire facility is aromatic - as if there are 15,000 hidden incense sticks 6-The restaurant choices are staggering 7- 99% of the hotel staff we interacted with was polite, courteous, and helpful 8-The Royal Service level is the way to go, at least it was for us. Adults only accomodations, no children allowed. Private beach, private pool, incredible lounge area with included food and drink all day, private check in. You even get a private butler to arrange all of your restaurant and excursion needs. 9. Our butler (Juan) was awesome. Basically he was our private concierge. 10. The fresh fruit is absolutely incredible. Puts to shame what we get at home. 11. They have tons of fun classes. We did a class on ceviche, mixology, guacamole, tequila tasting, and sushi sampling. 12. The Avenue Bar has "shows" every night for your entertainment pleasure. 13. The beach is beautiful, warm turquoise water and white sand. 14. The huge Royal Service pool is wonderful, but for variety you can choose two more pools - there are three total. Minuses 1.The hotel room water is not purified and the guest book tells you they "do not recommend its use" 2. There is a thick strip of unattractive seaweed between the end of the beach and the water line. 3. Amazingly, the pool-side beverage service was quite inferior to the beach-side beverage service. A guy served the folks next to us, and walked right by us 2X as if we were invisible. 4. The towel and sun screen guys at the pool weren;t very friendly. 5. Probably because of its size and hundreds of employees, not every employee is familiar with the hotel activities. We went to a scheduled Mixology class, and the Maitre D' looked at us as if we were hallucinating or delusional. He asked the bartender if he knew what we were talking about, and he knew exactly what we meant and he took care of us. 6. Its very difficult to tell exactly who is a hotel employee and who is a time share/vacation club shill. They dress alike and are located in the same places. 7. The interaction between our room's ceramic tile floor and our desk chair created the most godawful squeak when you move the chair. Unless you carry earplugs, you'd better hoist the chair clear up off the floor to move it. Slide it at your auditory peril. 8. The procedure to sign up for the classes really needs to be overhauled. You get a printed slip for your dinner reservations, but no such printed confirmation exists for these classes. When we were at the tequila tasting, more people showed up than expected, but there was no real procedure in place to deal with that. We had our valet sign us up for today's sushi making class, but a dozen folks were there for a class that reportedly had 6 openings. There was a young guy from the hotel present at both classes and he seemed to take a sadistic glee in shutting the door on some folks who honestly felt they belonged there. We were asked "who signed up for the class, c'mon, be honest?". I thought that was demeaning and insulting. Printed slips to confirm reservations shouldn't be that hard to orchestrate. read more
Stayed here for 6 nights recently and I was VERY pleased. I will say this multiple times during this review, but make sure you book Royal Service!! When you book you have option of Ocean view and Lagoon View and then below you will see Royal Service Ocean view and Royal Service Lagoon View. It is up to you if you want to pay a little extra for Ocean view versus the Lagoon view...but do NOT skimp on the Royal Service. This is a MUST! A disclaimer here: Royal Service is adults only, so if you are traveling with children, this option is not for you unfortunately. This is an all-inclusive resort. There are several restaurants on the property which I will review individually this week. There are several souvenir shops, a convenience store, and a few clothing and jewelery shops here as well. They have a wickedly expensive Spa, but not surprising as most resorts tend to charge arms and legs for that. They also have 2 "front desks" which is very confusing. There is one behind glass doors (which is the one you need to go to!) and one directly in the lobby that seems more appropriate but is staffed by vendors such as timeshare people and tour guides. They dress the same in order to trick you to talk to them unfortunately. Not the resort's fault, but you'd think the resort would try to shield their guests from this. Oh well, not a huge deal. OK, now for the two things people mostly care about, (besides the food which is reviewed separately) The beach, and the rooms. (I will be reviewing Royal Service features only) The Beach: Beautiful. You walk through the pool area which is adults only and private to royal service guests. They have roughly 15 or 16 Bali beds which you can reserve when you arrive for your stay. We had one each day, and they are beyond worth it. The beach was white, and the water was an amazing blue color that was see through. The waves were tame, yet big enough that you can body surf them every so often. The water (even in December) was bath temperature and amazing. Servers came by as often as they could (which was slow, but understandably so) to ask you if you want more pina coladas or my new favorite drink there called a BBC (which is basically Banana, Bailey, and Chambord blended together and topped with chocolate sauce) The Rooms: We had a lagoon view because the view really didn't matter much to us. Each room is a large suite with either 1 King or 2 Queens. They can put the 2 Queens together with a special mattress to make it a super King and that is what we had....it was comical how large the bed was. You have a couch with a coffee table, as well as a desk for a computer or late night card games. Room service came back twice a day to make the room and turn down service with chocolates on the pillows and everything. The minibar was complementary and was refilled every day. Other high points was the Royal Service Foyer which had a Breakfast, Lunch and Dinner buffet always available with light snacks (don't think actual buffet, but more of appetizers) The foyer also had a bar with top shelf alcohol in a self-serve type of setup. You want 4 ounces of Tequila in your drink? go for it, no bartender here. :) All in all, I would come back/recommend this place any day! read more
2 years ago
3 years ago
7 years ago
Always my favortie place to vacation. The staff remembers us everytime. Even if its been a while. Drinks are great. Food is exceptional. Views are amazing and room is above expectations. We had a small issue trying to book last time and were unable to book royal service. However they fixed the issue and took amazing care of us. Highly recommended read more
10 years ago
Let me start off by saying I hate reading long reviews but I had to write one because everything was so amazing ! Whoever gave this hotel a bad review must have been super boojie. I highly recommend this all inclusive resort. I see a lot of people saying that you get better service when you pay extra for Royal service and that's not true at all. I stayed here five days and I was treated like a queen each day. The hotel room was sooo nice I had a balcony with an ocean view. The housekeepers cleaned our room everyday and also came back in the afternoon for turn down service. They filled our mini refrigerator everyday ! Room service is 24 hours and is added in the all inclusive which was great. Room service took about 20 mins which wasn't bad at all. They have there good and tasteless food on the menu but I enjoyed most of it. Nachos, wings, Caesar salad were very good. The hotel itself is BEAUTIFUL. It has plants everywhere and oddly it smells great ! And there aren't any bugs or pollen. The staff is amazing !! Everyone is so nice and polite ! They also keep this hotel very clean. I never seen any dirt or garbage anywhere ! The staff was constantly cleaning and constantly asking if you needed anything. The beach and the pools are beautiful ! They have a cabana beds that you can rent in the day time but after a certain time there free so don't waste your money ! The bar in the pool is really cool and these men definitely know how to make a drink ! My new favorite drink is called Miami vice it was so good ! They also have staff that deliver food to you poolside which was very good. We laid by the pool and ordered wings and spring rolls which were veryyyyy good ! You never have to ask for a drink because as soon as you turn around the waiters and waitresses are already asking you if you need something. I see some reviews saying how this hotel is loud and I have no idea what they're talking about because the most noise you'll get is from the pool between 12pm and 5pm and its mild they don't blast music at all and after 7pm the hotel is super quiet I was very surprised and even if you don't want to hear a lil noise once you close your balcony door you really can't hear a thing ! Since this place is all inclusive the tip is already included but the service was so amazing that I had to tip extra. The staff is really great. I will definitely recommend this hotel and I am definitely coming back ! I recommend naos which is a buffet. Everyday for breakfast, lunch and dinner there open and they had different food everyday I was surprised ! There very good. Market grill also had a different selection everyday and they were also very good. Bana which is in the middle of the hotel is soooo good ! Fuego is also delicious ! Those were my top fav restaurants. They also have hookah for very cheap. $21 at the pool and cocos on the beach read more
3 years ago
7 years ago
Always a treat here! This is our 3rd time at Paradisus and we would come back again and again. I see a lot of bad reviews because of the construction happening at the resort but we're here right now and we're having a great time despite the construction. The food, service, decor, ambience and THE PEOPLE here are great. Trying Royal Service for the first time and it's been a treat! :) read more
10 years ago
Me & the hubs decided to do a quick anniversary weekend getaway to Cancun and stayed at this resort. To be a 27 year old property, it was very well kept and offered your typical amenities that you expect from the Paradisus hotel brand (we previously stayed at Paradisus Punta Cana as well). However, what I didn't necessarily care for was how inconvenient it was to walk throughout the hotel. I felt like we climbed up and down stairs all weekend long just to get from one side of the hotel to the other. It became rather annoying at times, but we just went with the flow. The other big bummer was the food offered at this resort. I remember when we stayed at Paradisus Punta Cana that the food wasn't that great either, but this place was just a true disappointment - including the restaurant food. The beach, pool, gym, and spa were all nice. So I'm that girl that works out even on vacay and I must say that the gym facilities blew me away! It had a cardio room, a spin/cycle room, and a studio! After a having a great workout, I typically like to cool down in the whirlpool/sauna/etc. Wasn't able to do that this go round, because all those amenities were located in the spa area and were not accessible without paying a whopping 35 bucks. Blah.Thankfully, I was able to access all of it when I went and got a massage. Speaking of which, if you get a massage - ask for Lu Lu!!! She is excellent with her hands! For a quick weekend getaway, this place satisfied us tired wore out parents. Now would I stay at this resort again? Probably not. read more
8 years ago
4 years ago
5 years ago
As an update, I would never recommend this place. We've had a string is awful meals and poor service. The entire experience has been atrocious and not even close to our other experiences in cancun. Even the buffet is empty half the time read more
8 years ago
I completely second the review by Angel. This place is amazing. The service is beyond anything I have experienced elsewhere. We stayed in Royal Service, and it was worth every penny. We were greeted by Melissa who gave us a tour and answered some questions. She even had a bottle of my husbands favorite liquor sent up to our room to say welcome. We were then introduced us to Galdino our butler for the week. He was kind and available but never overbearing. He made our dinner reservations, gave us useful tips about the resort and other local attractions, and was available by a cell phone provided by the resort if we needed anything at all.....which, with such amazing service we did not ever need a thing!!! The pools were sparkling, the beaches soft sand with turquoise waters, amazing views of the sunrise and the sunsets, golf course, plenty of bars with delicious drinks and lounge beds were plenty. There was never an issue with finding a lounge chair by the pool or on the beach. They have classes each day such as massage techniques or how to make ceviche. They also offered Zumba and soccer, and we even saw some children's art and cooking classes as well. Royal Service has their own set of amenities, which included a separate pool, special snack area, private check in lounge, a self-service bar area, La Palapa which is a restaurant just for RS guests, and so much more. The restaurants are out of this world, but Vento was by far our favorite. Leo was our server and he made some amazing recommendations, and was willing to get anything we needed our entire meal. He was lovely. Later in the week we ate at Market Grill which was a churascaria style meal, and we had amazing service there as well. Our only disappointment for the entire week were the shows. They are fun, funny, energetic and entertaining. The problem is that the talent exceeds the stage. There is only a small viewing area in one of the larger bars, and it is hard to get a good view, and even when you do the lighting for the performers is right above you, making it unbearably hot. Sadly, we only saw a few minutes of a couple of shows because of this. Wish we could have stayed longer. These performers deserve a better stage, like I said it was a good show. Overall, this place was amazing!!! We have only been home for three days and we are already talking about going back. read more
5 years ago
Great stay! Food was great service was outstanding. Property is beautiful. Definitely recommend the reserve upgrade. read more
7 years ago
8 years ago
Loved this resort!!! Went there with my family recently for 5 days. The pools was huge and gorg! I had a massage at YHI spa which was amaze balls!! The main atrium area takes your breath away. Yes the rooms are not the most up to date but everything else was great. The staff was more than helpful, kind and appreciative! Restaurants that are a must....Bana for Asian fusion and a surprise performance, market grill for authentic tacos, and Enso for lovely creative outdoor cuisine! read more
12 years ago
This hotel is gorgeous! My bf who has traveled a lot and he has been to many hotels said "this is the best hotel I have ever been in. U did a good job selecting this one" Score!!!!! This hotel consists of 5 pyramids. Inside each pyramid, the center is decorated like a cenote! Green branches found down the center, small ponds with large fish inside and chairs and dim lighting. The entire hotel smells like lavender which my bf loved. The only thing is that during hurricane season, there are large groups from 900-2,000 arriving due to conferences like for pharmaceuticals and stuff. U might get pushed to another hotel if u arrive on a day when a large groups arrives, so I would call ahead to make sure ur rooms will be ready. I did not have this problem but the waiter did tell me that someone's wedding got moved to another melia hotel due to accommodating the large groups coming in. This hotel is amazing. I highly recommend getting the "Royal service" which includes ur own butler. He gives u a cell phone and u can call him whenever u need anything. He will even go to the pharmacy to get u prescription meds if needed!!! It was awesome! The hotel has about 8 restaurants and if u have a butler, he makes all of ur reservations and reserves ur Bali beds!! When I was out on the beach, people would pass by and see out nice hotel and say "wow, that is a really nice hotel" U won't regret it! read more
8 years ago
We just returned from Paradisus and it was an amazing experience. We received royal service! The all inclusive option is the best choice. We had great food and drinks the entire time we were there. The people were friendly and the facilities were immaculate read more
5 years ago
8 years ago
Amazing buffet and restaurants. Amazing service, very friendly staff. Rooms are nice it not amazing. Every night there's a different show which is high quality. Lobby and outlay of hotel is grand and impressive. The tours, which are standard for every hotel, are below my expectations and pricey. The beach off the hotel is beautiful. If you come to Cancun, this hotel is a great choice. read more
8 years ago
More info about Paradisus
Blvd. Kukulkan 16.5
77500 Cancún, Quintana Roo
Mexico
Zona Hotelera
Directions
87 750 92457
Call Now
Visit Website
http://www.melia.com/en/hotels/mexico/cancun/paradisus-cancun/index.html
Payment methods
Indoor Amenities
Other Amenities
Paradisus Reviews in Other Languages
Review Highlights - Paradisus
Why does Yelp recommend reviews?
19 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
4 years ago
1 year ago
2 years ago
6 years ago
9 years ago
9 years ago
6 years ago
8 years ago
4 years ago
9 years ago
5 years ago
10 years ago
7 years ago
11 years ago
10 years ago
11 years ago
4 years ago
1 year ago
4 years ago
Paradisus - hotels - Updated May 2026
Browse Brands
Browse Articles
People who viewed Paradisus also viewed
Marriott Cancun Resort
234 reviews
Zona Hotelera
$$$
JW Marriott Cancun Resort & Spa
327 reviews
Zona Hotelera
$$$
Excellence Riviera Cancún
299 reviews
$$$
Grand Fiesta Americana
254 reviews
Zona Hotelera
$$$
Hotel Riu Palace Las Américas
324 reviews
Zona Hotelera
$$$
Óleo
98 reviews
Zona Hotelera
$$
Live Aqua Resort
460 reviews
Zona Hotelera
Secrets The Vine Cancun
376 reviews
Zona Hotelera
$$$
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
289 reviews
Zona Hotelera
$$$
Kempinski Hotel Cancún
209 reviews
Zona Hotelera
$$$$