Zach was a huge help today! I really appreciate him taking the time to help me and offer…read moreconvenient options with honesty. Very much appreciated!!

A couple of weeks ago I signed up for the home pool service that included testing the water and…read morecleaning the pool, weekly, for $100 per month. I didn't think I needed to ask a lot of questions - pretty basic, test the water, clean the pool (I told them cleaning wasn't necessary since I use a robotic system). I had been using an automatic water tester that I didn't like (didn't include all the normal tests), tried test trips (low accuracy), tried the chemical kit that was delivered with the pool (not much better than test strips), and taking samples to Leslie or Pinch A Penny. Both of those companies ran very detailed tests. But I thought a weekly test conducted by Pinch A Penny would be more convenient so I signed up. First week someone comes by, tests the water using a portable chemical test (fill the vials with water, drop a solution in, shake, look a the colors against a chart) made adjustments to the salt chlorination unit. Shake the chemical vials seemed a bit strange but I didn't say anything. After 3 weeks, this morning I tried to get into Pinch A Penny website and see my weekly test reports - not at all successful. Went to their store this morning and asked to seem my results over the past 3 weeks. Not in the system, so I manager (?) came out to help. He said the results are "in the back" and asked for my address, phone number and name. Comes back with "you're ph was....." and nothing else. I asked how I can see my results. Basically, you can't - at least not electronically through their portal. You can see the ones where they tested water you brought to the store. They don't have a way to enter them into the system. They also don't email you a weekly report, etc. You also don't get any indication they came to your house, like a sticker on your door. Is this important? YES IT IS. In the first visit they used one of those fill the vials and shake test unit, not a portal device similar to what they have in the store. Warning bells went off. That caused explore testing units. Leslie has a home unit, just like the one they use in the store that you can subscribe to for $50 a month, photo below. It gives you the same results, actions to take, formatted and printable just like what they give you in the store. I used it 5 times over the past couple of weeks. The reports show I wasn't getting any benefit from Pinch A Penny testing at my house. And I mean no benefit at all that I could determine. That's why I wanted to see reports. Consider all of your options before signing up for this.

This store is always bright and cheerful, and so is the staff!…read more I always get great help and advice here and manager Suzy always makes sure we get the best possible prices, while keeping our pool in tip-top condition. This store deserves a better overall review than it's gotten. This is the store where future Leslie's managers get their training! I highly recommend Leslie's of Palm Harbor! It's a fun place to shop!

God awful. Dan is not nice. Kids looking at balls and playing a bit. Dan got all Sargent Schultz…read moreon them. Don't they want the kids to love the toy and get parents to buy it? Puzzling! Today the employee told me I had the wrong chemicals for my vinyl pool. Problem is I don't have a vinyl pool! He had me in the previous customers screen! Duh! They sent a service person (since was fired) sold me a new heater, pump and salt system. They didn't come the day they were supposed to and I waited until 1pm and called them. That's when they told me it was a Tuesday installation and the schedule changed. Follow up service person let cat out of the bag that all we really needed to get our system running again was a new filter. Apparently the filter was blocked and stopped the whole system up. It was an easy sell for service guy as I didn't know the difference. Ouch! Now we have a beautiful new system that we don't know how to use! Absolutely stinks to spend nearly 6 grand on a system you didn't have to get yet and not know how to use it. Called management (Suzie). Oh god, she seemed apologetic but did nothing for us. Called corporate and you guessed it, no action. I did get a call but all defensive. In sum, 1- rude employees 2- lied about diagnosis to upsell 3- system hard to use 4- corporate and management did nothing to right the wrong. Go elsewhere! Fast!

We just moved into our new home and had to get our pool acid washed due to black algae. We also had…read morea new pool pump installed and converted the system to salt water. I cannot say enough good things about Keith. Our pool went from having black walls to looking absolutely brand new. I was worried the acid wash might damage the surface, but Keith immediately put me at ease. He explained everything clearly and assured me there was nothing to worry about--he's handled even worse cases, especially after hurricanes. Not only did he do an incredible job on the acid wash, taking his time to make sure it came out perfect, but he also spent the entire day installing our equipment. Then he stayed even longer to teach us, as first-time pool owners, exactly how everything works--the pump, the salt generator, and all the tools we would need to keep the water properly maintained. On top of all of that, he even cleaned the entire pool deck just out of kindness. Keith is truly a wonderful person who genuinely cares about his work and the people he helps. I can't say enough great things about him.

I called earlier in week to make appt for today. They said…read morethey'd be out between 10-5. I took day off today and they were no call, no show! I even called yesterday to confirm. Wow! How unprofessional! If I could give 0 stars, I would have

These guys are great! They service two of my rentals properties. They go the extra mile to make…read moresure I'm happy and my renters are happy. Prices are reasonable and my pools look really clean all year. I would 100% recommend them.

Very poor customer service, but excellent technicians. I requestEd to speak with a manager or the…read moreowner to resolve a minor issue and was told told to take my business elsewhere. Very unfortunate. Would not recommend.

The owner is amazing!! Took the time to help me understand how our hot tub works and was very…read morepatient with my silly questions. Most of all on a Tuesday night at 7:49pm the owner is texting me to make sure everything was ok. And then responding to me next day was fantastic. Felt like I was actually important. Thank you Dutchcraft you are amazing!! From Sami on Indian Rocks Beach!!

My husband I were getting our pool resurfaced and needed to have the spa pump repaired since it…read morehadn't been working for some time. We recently discovered Dutchcraft Services and reached out. Cara the owner, was very gracious and advised she would have Ben, her husband, come out and look at the spa pump. Ben came and looked at the pump and felt confident it could be repaired. He ordered the necessary parts and indicated he would let us know when it came in. In the meantime, we mentioned to the pool builder doing the resurfacing that we had contacted Dutchcraft Services to repair the pump. Marty, from US Pools without us asking, stated that Ben does great work and he also recommended them. How cool was that? Ben completed the work. we had a hiccup, not because of anything Ben had done wrong, but the company putting the pebble sheen had plugged the spa to avoid material going into the pipe. They unplugged it and the spa pump works like a charm!! The best part, Ben's price was very reasonable! We are sooo happy with it and we are using the spa more than we ever have! I love this family owned business, they care and are meticulous with their work. Even though I hope we don't have another broken pump, it is reassuring to know Dutchcraft does great work and they are trustworthy and I can contact them should we ever need.. David and Denise

Beware of these guys, read the reviews on web and better business bureau. They sell great, do a…read moreterrible job, take your money and good luck getting them back to fix the mess.

Working with Posh Pools was one of the most painful vendor experiences that I have ever…read moreencountered. Overall, the work that was done on my pool was pretty top notch. The vendor Posh used to lay the pavers went above and beyond and did a tremendous job. I am already using them on another project. The Posh employees that demolished and repaired my pool were hard working, easy to talk to/ask questions, informative, and did an overall tremendous job. However, the pain I encountered solely focused around the sales and management of our process. Up front, the sales rep promised us a project manager that would be in contact with me throughout the process. He promised daily emails with updates. He promised us a 2% discount if we purchased pavers and the pool repair. He told us the process would take no more than 10 days to complete once started. None of that came to fruition. The total start to finish time took 2 and a half months. During that time, a palate of pavers destroyed my front lawn sitting for several weeks. I had to pay to move a BBQ party to a paid venue (the party was scheduled 2 months away from the start date. I made a poor assumption that the delta between 10 days and 2 months would give us ample leg room). There was never a project manager in touch with me nor did I ever receive updates. I had to play a guessing game on whether or not someone would show up in my backyard that day, or the next, or the following. The only time I did get updates was when I called the main office. I guess the project manager was me? I, of course, never received the discount; and when I tried calling the rep out on it, he gave a bs excuse about how he "upgraded my tiles for free" and never returned another call. I have pictures proving the tiles are a base, not upgraded, tile. To add salt to the wound, the owner sends a really nice note thanking you for your business with his cell phone number on it to call if you need anything. You can call the number. He'll never call you back. I think I left somewhere between 6-8 different voicemails and emails. He called once. The only time he reached out to me was when he wanted his final check. For some reason, the check was desperately needed on the last day of the month, so I was requested to leave it outside in the open. I obliged despite not wanting to and made one simple request - send me a quick email so that I know you received it. Never happened. Overall, I am satisfied with the physical work that was done and the end result. However, the lies that were fed to get my sell and the lack of any sort of project management made this a horrifically stressful experience. I would have paid more money to simply have this done right.

Work completed in an orderly manner. Workers arrived on job ready to work. No hanging around, each…read morecrew aware of their job, always respectful of surrounding property, Company easy to reach, kept in touch every step of the project. Highly recommend.

I've heard of nothing but horror stories about companies doing resurfacing on pools. Well let me be…read morethe first to say that I have nothing but good things to say about Shoneys Pools. They turned my leaking turtle, frog swamp back into a beautiful pool that works like new. They were able to start the job a lot quicker than they had originally planned which was GREAT and were there everyday until completion. The people were very professional and the final outcome was amazing!! Thanks Shoney's Pools

Lee was wonderful in helping me today. She is always so friendly and down to earth and factual on…read morehow to get started on the latest report. Thanks! Y'all are head and shoulders above the local competition.

Manager would not help with parts unless I had a manufacturer and model number. Straight get lost.read more