After the hurricane(s) our hot tub no longer powered up. After looking around for hot tub repair…read moreservices, I found DutchCraft Services. In one trip, Ben diagnosed the problem and made the repair. Fast forward to the present, when we came back from a trip, I noticed that although the water was heating, it was nowhere near the higher temperature range. I tried to troubleshoot it myself, then gave up and gave Ben a call. On the phone, he was able to figure out the likely cause and told me to try out his solution. Lo and behold, it worked! Friendly, super knowledgeable, fair pricing, and efficient, the type of business anyone should strive for. Thank you so much Ben, you've won us over as a customer for life.

NEVER AGAIN! Called Ben to repair leaking jets in hot tub. When he arrived stayed for approximately…read more20 mins and then left due to a 5 minute cloudburst. Nothing was fixed but the entire wall exposing the motor was left on the ground broken into several pieces. It would be 4 weeks before he returned leaving the motor and broken wall exposed to the elements. Ben claimed he was "out of town" during this time~right in the middle of this job! Before he returned he contacted us and asked if he "accidentally" left the new jets inside the hot tub and asked if we could check. Sure enough they were there. This meant that during his entire first visit he removed 10 screws from the wall and left them on the ground with the now broken wall. We were quoted a price of $450. He returned and said he replaced the jets and left the broken wall stating that now that he had to repair the wall that he broke he would have to return and charge for additional materials. 2 days later we filled the hot tub to discover the jets still leaking. Upon his return he claimed that other jets were now leaking and we would be better off replacing the hot tub in its entirety. He then instructed us on how WE could repair the wall of the hot tub that HE broke. In a nutshell~it took Ben 6 weeks to attempt to repair service on our hot tub and all he did successfully was break the wall of our hot tub. He was not able to repair anything and suddenly the quote rose to $500. This of course was in addition to the $125 service charge that he was originally paid. Stay away from this company completely! One star is not low enough. Considering going to the Better Business Bureau and requesting a refund for work that was not completed and and unrepaired damages that he himself caused.

Zach was a huge help today! I really appreciate him taking the time to help me and offer…read moreconvenient options with honesty. Very much appreciated!!

A couple of weeks ago I signed up for the home pool service that included testing the water and…read morecleaning the pool, weekly, for $100 per month. I didn't think I needed to ask a lot of questions - pretty basic, test the water, clean the pool (I told them cleaning wasn't necessary since I use a robotic system). I had been using an automatic water tester that I didn't like (didn't include all the normal tests), tried test trips (low accuracy), tried the chemical kit that was delivered with the pool (not much better than test strips), and taking samples to Leslie or Pinch A Penny. Both of those companies ran very detailed tests. But I thought a weekly test conducted by Pinch A Penny would be more convenient so I signed up. First week someone comes by, tests the water using a portable chemical test (fill the vials with water, drop a solution in, shake, look a the colors against a chart) made adjustments to the salt chlorination unit. Shake the chemical vials seemed a bit strange but I didn't say anything. After 3 weeks, this morning I tried to get into Pinch A Penny website and see my weekly test reports - not at all successful. Went to their store this morning and asked to seem my results over the past 3 weeks. Not in the system, so I manager (?) came out to help. He said the results are "in the back" and asked for my address, phone number and name. Comes back with "you're ph was....." and nothing else. I asked how I can see my results. Basically, you can't - at least not electronically through their portal. You can see the ones where they tested water you brought to the store. They don't have a way to enter them into the system. They also don't email you a weekly report, etc. You also don't get any indication they came to your house, like a sticker on your door. Is this important? YES IT IS. In the first visit they used one of those fill the vials and shake test unit, not a portal device similar to what they have in the store. Warning bells went off. That caused explore testing units. Leslie has a home unit, just like the one they use in the store that you can subscribe to for $50 a month, photo below. It gives you the same results, actions to take, formatted and printable just like what they give you in the store. I used it 5 times over the past couple of weeks. The reports show I wasn't getting any benefit from Pinch A Penny testing at my house. And I mean no benefit at all that I could determine. That's why I wanted to see reports. Consider all of your options before signing up for this.

Being a new pool owner, I have been manually cleaning my pool, brushing, vacuuming, etc. I decided…read morethat manually vacuuming really sucks (ha-ha), so I wanted to buy an automatic pool cleaner. I did some research on a few models and Leslie's had them in stock. When I arrived they were quite busy but both the employees made sure I didn't go unnoticed, and told me they would be just a few minutes. They were testing people's water and helping a few people find replacement parts, so it took a few minutes. When one of the guys was free he came over, and I asked him about two specific models which had good reviews and another model which was recommended by a friend. He explained both of those models in excellent detail including how they work, the movable parts, the parts that will wear out, how much replacement parts are, and pros and cons of each. He's a young guy but he really knew his stuff. He told me about another model that I didn't originally inquire about, which was more expensive but he told me there was a $150 rebate, which put it right down to the price of the other two. This model is an upgraded model of the other two, works better, has fewer movable parts, and is cheaper to repair the parts when they wear out. I took the new vacuum home, it was easy to install, and it works great! I was really happy with the attention, the vast knowledge, and the willingness to take the time to explain everything when they were very busy. He made sure he gave me 3 copies of the receipt - one for the rebate, one to bring in next time for a 20% discount on anything, and one to keep for my records. He even carried it to my car for me. Great job and great service! An additional note: I submitted some changes to the business info for the Yelp team. The street address is correct, but this store is in Palm Harbor (not Clearwater), the ZIP is 34684, and the map is totally wrong. It shows this in downtown Clearwater, when it is really on US 19 and Tampa Road in Palm Harbor. I thought this would be useful, until the info gets updated.

This store is always bright and cheerful, and so is the staff!…read more I always get great help and advice here and manager Suzy always makes sure we get the best possible prices, while keeping our pool in tip-top condition. This store deserves a better overall review than it's gotten. This is the store where future Leslie's managers get their training! I highly recommend Leslie's of Palm Harbor! It's a fun place to shop!

We just moved into our new home and had to get our pool acid washed due to black algae. We also had…read morea new pool pump installed and converted the system to salt water. I cannot say enough good things about Keith. Our pool went from having black walls to looking absolutely brand new. I was worried the acid wash might damage the surface, but Keith immediately put me at ease. He explained everything clearly and assured me there was nothing to worry about--he's handled even worse cases, especially after hurricanes. Not only did he do an incredible job on the acid wash, taking his time to make sure it came out perfect, but he also spent the entire day installing our equipment. Then he stayed even longer to teach us, as first-time pool owners, exactly how everything works--the pump, the salt generator, and all the tools we would need to keep the water properly maintained. On top of all of that, he even cleaned the entire pool deck just out of kindness. Keith is truly a wonderful person who genuinely cares about his work and the people he helps. I can't say enough great things about him.

I called earlier in week to make appt for today. They said…read morethey'd be out between 10-5. I took day off today and they were no call, no show! I even called yesterday to confirm. Wow! How unprofessional! If I could give 0 stars, I would have

Very poor customer service, but excellent technicians. I requestEd to speak with a manager or the…read moreowner to resolve a minor issue and was told told to take my business elsewhere. Very unfortunate. Would not recommend.

Chris from Galaxy Pool Services has been a Godsend for us. He is knowledgeable, friendly, and…read morethorough. Chris and his Galaxy Pool Services staff keep our family swimming happily in safe waters

The owner is amazing!! Took the time to help me understand how our hot tub works and was very…read morepatient with my silly questions. Most of all on a Tuesday night at 7:49pm the owner is texting me to make sure everything was ok. And then responding to me next day was fantastic. Felt like I was actually important. Thank you Dutchcraft you are amazing!! From Sami on Indian Rocks Beach!!

My husband I were getting our pool resurfaced and needed to have the spa pump repaired since it…read morehadn't been working for some time. We recently discovered Dutchcraft Services and reached out. Cara the owner, was very gracious and advised she would have Ben, her husband, come out and look at the spa pump. Ben came and looked at the pump and felt confident it could be repaired. He ordered the necessary parts and indicated he would let us know when it came in. In the meantime, we mentioned to the pool builder doing the resurfacing that we had contacted Dutchcraft Services to repair the pump. Marty, from US Pools without us asking, stated that Ben does great work and he also recommended them. How cool was that? Ben completed the work. we had a hiccup, not because of anything Ben had done wrong, but the company putting the pebble sheen had plugged the spa to avoid material going into the pipe. They unplugged it and the spa pump works like a charm!! The best part, Ben's price was very reasonable! We are sooo happy with it and we are using the spa more than we ever have! I love this family owned business, they care and are meticulous with their work. Even though I hope we don't have another broken pump, it is reassuring to know Dutchcraft does great work and they are trustworthy and I can contact them should we ever need.. David and Denise

Beware of these guys, read the reviews on web and better business bureau. They sell great, do a…read moreterrible job, take your money and good luck getting them back to fix the mess.

Working with Posh Pools was one of the most painful vendor experiences that I have ever…read moreencountered. Overall, the work that was done on my pool was pretty top notch. The vendor Posh used to lay the pavers went above and beyond and did a tremendous job. I am already using them on another project. The Posh employees that demolished and repaired my pool were hard working, easy to talk to/ask questions, informative, and did an overall tremendous job. However, the pain I encountered solely focused around the sales and management of our process. Up front, the sales rep promised us a project manager that would be in contact with me throughout the process. He promised daily emails with updates. He promised us a 2% discount if we purchased pavers and the pool repair. He told us the process would take no more than 10 days to complete once started. None of that came to fruition. The total start to finish time took 2 and a half months. During that time, a palate of pavers destroyed my front lawn sitting for several weeks. I had to pay to move a BBQ party to a paid venue (the party was scheduled 2 months away from the start date. I made a poor assumption that the delta between 10 days and 2 months would give us ample leg room). There was never a project manager in touch with me nor did I ever receive updates. I had to play a guessing game on whether or not someone would show up in my backyard that day, or the next, or the following. The only time I did get updates was when I called the main office. I guess the project manager was me? I, of course, never received the discount; and when I tried calling the rep out on it, he gave a bs excuse about how he "upgraded my tiles for free" and never returned another call. I have pictures proving the tiles are a base, not upgraded, tile. To add salt to the wound, the owner sends a really nice note thanking you for your business with his cell phone number on it to call if you need anything. You can call the number. He'll never call you back. I think I left somewhere between 6-8 different voicemails and emails. He called once. The only time he reached out to me was when he wanted his final check. For some reason, the check was desperately needed on the last day of the month, so I was requested to leave it outside in the open. I obliged despite not wanting to and made one simple request - send me a quick email so that I know you received it. Never happened. Overall, I am satisfied with the physical work that was done and the end result. However, the lies that were fed to get my sell and the lack of any sort of project management made this a horrifically stressful experience. I would have paid more money to simply have this done right.

Work completed in an orderly manner. Workers arrived on job ready to work. No hanging around, each…read morecrew aware of their job, always respectful of surrounding property, Company easy to reach, kept in touch every step of the project. Highly recommend.

From the owner: Shoney's Pools is a family owned, fully licensed and insured swimming pool construction company…read morelocated in Palm Harbor, FL. Winner of Best of Florida in the Swimming Pool Contractor's Category in both 2022 and 2023! We specialize in existing pool remodels, new pool builds, and equipment repairs and replacement.

Lee was wonderful in helping me today. She is always so friendly and down to earth and factual on…read morehow to get started on the latest report. Thanks! Y'all are head and shoulders above the local competition.

Manager would not help with parts unless I had a manufacturer and model number. Straight get lost.read more

UPDATE (July 2025): It's been over a month since this incident occurred, and only after filing…read moreformal complaints with the BBB and the Florida Department of Agriculture and Consumer Services did I finally receive any form of contact--from Gladiator Sod's insurance agent, John at Commercial Insurance Specialists, LLC. Shockingly, within the first two minutes of the call, John accused me of attempting insurance fraud and claimed that by leaving this review I was "playing dirty." He initially said he had reviewed the surveillance footage, but after I asked questions to clarify, he admitted he hadn't actually seen it--instead relying solely on what his client told him. John also stated that the owner of Gladiator Sod "would have just paid me out of pocket" for the damage of the trailer, which is strange considering no one from Gladiator Sod has ever contacted me directly--not even once--except for a vague BBB response weeks later. This situation has been nothing short of a nightmare: * My property was damaged on their premises. * I received no response until I escalated it to state agencies. * When contact was finally made, I was accused of fraud without any real investigation. If I were trying to commit fraud, would I have posted all of this publicly, pursued formal complaints, or requested insurance contact details from day one? Absolutely not. This company has shown a complete lack of accountability, professionalism, and basic customer respect. I will continue to pursue this matter further--not only because of the damage, but now because of the personal and baseless accusations made against me. UPDATE to business response: Thank you for your response. However, I must clarify several key facts: 1. This is not the first you are hearing about this. I made two separate attempts to contact your business directly prior to posting this review. In addition, I also filed a complaint with the Better Business Bureau. To imply this is a surprise undermines the efforts already made to resolve this issue privately and professionally. 2. The damage to my trailer was not present before the visit to your facility. I have reviewed surveillance footage from multiple angles on my personal property before departure and upon return, which clearly confirms the condition of the trailer changed immediately after the visit. 3. The assertion that "anything could have happened in the 5 days" is misleading. The damage was observed and documented upon immediate return--not five days later. The timeline and circumstances clearly indicate the damage occurred during loading on your premises. 4. Florida Statute 627.4137 legally requires a business to provide insurance carrier information upon request after an incident of this nature. Your refusal to provide your insurance information is a direct violation of this statute. I am again formally requesting your insurance provider's contact details so this matter can be addressed appropriately. I am still open to resolving this without escalation, but I will not hesitate to take the necessary legal steps if my request continues to be ignored. Your cooperation and compliance with Florida law would be the most professional course of action moving forward. Govern yourself accordingly. ---- On June 28, 2025, I visited your facility and purchased 1.5 pallets of sod. During the loading process, your employee caused damage to my trailer. I have reviewed surveillance footage from multiple cameras at my residence which clearly shows the trailer was free of any damage prior to departure. Upon return from your facility, the damage is evident. Based on the timing and circumstances, it is reasonable to conclude that the damage occurred on your premises and as a result of your employee's handling. As such, I am requesting the contact information for your insurance provider so that this matter can be formally addressed and resolved. Please respond promptly, as failure to do so may require me to pursue further action to recover damages. Shawn Robertson Vehicle: White F150 Trailer: Black 20ft

I purchased this palm tree, paid to have it dug up, boxed up, delivered, then planted at my home…read more Two weeks later, multiple excuses, I had to cancel and get a refund. Apparently larger orders push smaller orders like mine back. Gladiator Sod and I actually had exchanges over the phone and trust me when I say, it wasn't nice. Seems a two hour job is way too simple for this company. After reading the negative comments from others I now understand why. They simply don't care. SMH. The worse part, the owner doesn't care what the employees say or do. I was told to never come back. lol. They don't even know trespass laws. Apparently ignorance is bliss. People, don't do business here, I regret it. All you have is excuses. A simple job and the only thing happened was excuses. Just read the negative reviews from others. Gladiator sod isn't a good place to do business. I learned just like the others. I now know it's hard for gladiator sod to tell the truth. Bye bye. People, don't do business here