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    Paradise Grills Windermere

    1.8 (5 reviews)
    Open 10:00 am - 6:00 pm

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    1 year ago

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    4 years ago

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    5 years ago

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    5 years ago

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    7 years ago

    Alex and Joey were great! Have had a wonderful experience from picking out our outdoor kitchen to any questions I have had.

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    Outdoor Patio Emporium

    Outdoor Patio Emporium

    2.9
    (13 reviews)
    7.5 mi
    $$

    Let me start saying that we had a first good impression when we were at the store. We ended up…read morepurchasing all our outdoor furniture with them. We have all the furniture under a covered lanai and within 6 months enjoying our patio, we noticed the cushions' covers started discoloring. Our navy blue covers started changing into white. When I called the store and spoke to the manager on duty, I was told that she did not have any power to do anything, but instead gave me the name and phone number from the owner named Jhonny, who is based in Miami. When I spoke to Jhonny, his answer to the issue was: " I do not recommend buying the navy blue color covers because they always have the discoloration problem". Great answer from the owner, maybe they should had told me that at the store when I bought it. I asked for new covers, as my furniture were not only 6 months old, but his customer service answer was: " please read your bill again, as cushions' covers are not part of the warranty. I can sell you new ones a discounted price". We have recommend this store to 2 other friends, who had the same issue and when I mentioned it to Jhonny, his answer was: "have them calling me, not the store". I told him I would not recommend his business to anyone, due to quality of his product and TERRIBLE customer service. It seemed like he did not care about it. Conclusion: Stay AWAY from this place!!!

    I am moving to the Orlando area and recently bought a new house where I needed to purchase a nice…read moreset of wicker patio furniture and a patio dining set. It was a significant purchase, so I wanted to check out some styles in store before I bought. I found Patio Furniture Emporium on google, so I thought I'd check them out. The hours posted online showed them being open until 7pm. I drove to the location, and when I got there the store was dark. A small sign on the door said "Closed today, call XXX-XXX-XXXX with questions." I figured it might be a one time thing, so I figured I'd try again tonight. I drove to the location again and found the same sign today. At this point, I was frustrated that a reputable establishment with such an online presence was conducting business in such a way. I called the phone number on the sign and a man picked up. I said that I have visited twice in the past two days to buy some furniture and that I had found the sign in the door, and I asked when he would be open again. He immediately called me a liar for saying I had seen the sign twice and confirmed he'd be in the office tomorrow. I assured him that I was there, and he again insisted that I was lying. I promptly told him that I would no longer be looking to purchase and that he had lost my business. He proceeded to hang up on me. I understand personal issues come up, but it is clear this is just how this man runs his business. In addition, there was 0 effort for service recovery when I called. I would recommend staying far away, and this kind of behavior over the phone will translate to the customer service you receive when working with them.

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    Outdoor Patio Emporium
    Outdoor Patio Emporium
    Outdoor Patio Emporium

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    Premium Outdoor Products

    Premium Outdoor Products

    4.0
    (4 reviews)
    14.6 mi

    We had an outstanding experience purchasing our outdoor grill from this family-owned business. The…read morefather and son team were incredibly friendly, patient, and knowledgeable. They took the time to answer all of our questions, explain the differences between the grills, and made sure we chose the perfect one for our needs. There was never any pressure--just honest, expert advice. What truly set them apart was their customer service. They went above and beyond by delivering our grill the very same day so we could enjoy grilling that evening. That level of dedication is hard to find these days. If you're looking for a high-quality grill and exceptional service from people who genuinely care about their customers, I highly recommend this business. We'll definitely be back for future accessories and supplies!

    I would give this company a negative star but that's not an option. Jose sold me a grill, a grill…read morecabinet and an outdoor fridge. Unfortunately the grill doesn't fit the cabinet, it's too big and sticks out in the front of the cabinet. When I complained about this to Hose, his response was that he didn't install the grill and cabinet therefore it was my problem. His lack of product knowledge and lack of customer service is shocking and I would DEFINITELY NOT recommend this company at all. I spent a lot of money on this set up and relied heavily upon Jose's recommendations for my outdoor kitchen and the fact that it turned out terribly is his fault. Stay away from this company!

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    Premium Outdoor Products
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    Polywood chaise loungers
    Modern Flames 68" Landscape Pro Slim electric fireplace

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    Modern Flames 68" Landscape Pro Slim electric fireplace

    Paradise Grills Windermere - grillingequipment - Updated August 2026

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