TERRIBLE CUSTOMER SERVICE FROM PARADISE GRILL, BUY SOMEWHERE ELSE!!
We recently purchased an $8k pro grill/kitchen from Paradise Grill and it was delivered a few days later, everything looked fine and we signed the received receipt. On the same day the grill was received it began to rain for about one and a half days. I went outside and noticed the stucco finish looked thin in areas and fiber was popping through, also there was water stains and finish had washed away in areas. As I rubbed my hand on the stucco, the wet colored finish was on my hand as if the stucco was melting off. I took photos of the damage and forward to my sales person who sent it to her manager that forward it to Paradise Grill corporate and I was told Corporate will contact me to address and correct the problem. A week goes by with no follow up from Corporate, I called the sales manager and he said he will call again. I received a phone call in a day from Paradise Grill "customer service" Kelsey and she said so what is the problem? I asked if she has the photos of the grill and she said yes and asked if I received it that way, I replied no, it happened through the next couple of days with the rain. She then replied ok I can have someone come out to repair for $150 service charge. I told her I wasn't going to pay for that because it clearly is a production issue and the stucco probably wasn't cured before shipping and then it rained the same day. She asked if read page 2 of the contract that states once delivered all damage needed to be noted in writing for repair. I said yes I am aware of that contract clause but the damage didn't happen until it began to rain the same day it was delivered and the photos were taken two days after receiving the grill. She said if you don't want to pay the service fee then we can maybe send you the stucco for you to complete the work, I then told her this wasn't a solution either as I don't work for Paradise Grill and this is their issue to fix. Kelsey said she will need to speak to an owner and call me back. Another week past and no phone call, I called back and was told Kelsey was in a meeting and would call me back, when I didn't receive a phone call I called back again and she said she didn't receive the message. I then asked what is the solution because I am not going away, she said well if you don't want to pay for service trip then there isn't much I can offer. I asked how much does some need to spend at Paradise Grill to get customer service that I was promised by the Windermere sales team? I told her this is the last time I am calling, if I do not get a reply by end of day I will post my experience to yelp and other sites to warn other buyers. She said the owners have left for the day give her until tomorrow no later than Monday to reply with a solution.
Another week has now past with NO reply from Kelsey or any other representative from Paradise Grill to address the issue and I have NO option but to share the POOR CUSTOMER SERVICE from this company. read more