5 Star update for an expanded store and great service!…read more Whenever I need something for the home or lawn, I'd much rather spend my money at this small Ace versus a huge Home Depot. As soon as I walk in, I'm always greeted and offered help finding whatever I need. Though you may think it's small from the outside, they carry an incredible amount of products and once you're inside, it's much larger than you'd think since the expansion. What continues to set it apart is the level of service. So glad we have this shop so close to my neighborhood!

My go-to neighborhood hardware store! 5 stars for friendly, helpful staff that answer all my…read morequestions when I attempt low-lift home projects that I *think* I can manage on my own. I don't consider myself to be a handy person, but every once in awhile I feel inspired lol. I recently needed to have key copies made and also decided to do a hole patching job throughout my house to help improve the aesthetics and cover up some old holes that the previous renters had left behind. They helped me pick out everything I needed to get the job done and even did paint color matching with a piece of chipped wall I brought in. Thankful to have this shop just around the corner from me!

I made an online purchase, and my items were available very quickly. I came in the next day to…read morepurchase additional items and to pick up my order. I really appreciate the customer service at this location. I wanted to get in and out quickly and several members directed me to the correct aisles to get what I needed. I like that they are so knowledgeable about the location of each item I needed, even down to providing directions to the exact spot (i.e., halfway down the aisle or located on the left side of the aisle). It just feels like a neighbor store instead of a big box retailer. I purchased my items and pickup my online order and was out the door under 15 minutes! You got to appreciate their efficiency and customer service!

Ace IS the place with the helpful hardware WOMEN! First,…read morelet me say that I just love Ace Hardware in general. I prefer it to the BiG Chain hardware stores because there are always friendly folks at Ace to help you find what you need, On this occasion, I needed some extension plugs for my outlets and the lady at Orlando Ace was terrific! I did not spend much time in this store but they are a large Ace and conveniently located on Grant and Orange next to the SODO Target shopping center. They have it all! Lawn, garden, paint and paint supplies, plumbing supplies and electrical and tons of tools! I would rather shop at a hardware store over a craft store any day! Oh! Be sure to sign up for rewards, too! Check out lady was nice and helpful, too! They are definitely helpful.

Friendly staff. Very helpful customer service. Small shop with tremendous inventory. I highly…read morerecommend this store for all your hardware needs and gardening supplies.

This place has SO much more to offer than the big box! You walk in the door and it even smells like…read morea hardware store. It has everything... quality cookware, small hardware items (nuts & bolts) that you can purchase individually, Yeti items, you name it! And knowledgeable attentive service staff as the bonus. Prices are reasonable too. I saw a pizza peel competitively priced, or better, than the internet giant. I would move to Winter Park just to use this store... and just might! Support this family-owned business.

I usually visit the Toole's Ace Hardware on Orange Avenue, but I was directed to the Conway store…read morerelative to my delivery area. I purchased a Weber grill and wanted the free setup and delivery that comes with an Ace Rewards membership. The app stated I needed to choose the Conway location for delivery. On Monday, I was contacted by John to schedule the delivery. I was provided various time periods and I selected the 2-4pm slot. Around 2:30pm, Justin arrived and provided 5-star delivery service. Not only did he deliver the grill off the truck and to my garage, but he also asked if I wanted him to install the propane tank to the grill. He demonstrated various other parts of the grill such as the match lighting attachment (if ever needed) and the knob in the back that holds the propane tank in place. Justin turned on the burners and recommended I complete a one-time burn off of any residue from the manufacturing oils, preventing them from flavoring the food when using the grill for the first time. He went above and beyond in my opinion as part of the delivery process. The Conway Toole's is lucky to have him! Based on my experiences with both the Orange Avenue and Conway locations, I can say Toole management knows how to hire qualified and exceptional team members. Their business practices support my belief that Toole's is so much better than those big box hardware stores when it comes to customer satisfaction.

Called the Curry Ford location where my key was made and reprogrammed last year to see if they…read morecould replace a defective (poorly made) key with buttons that barely opened my car and eventually snapped at the base of the van key.... I was put on hold and they never came back in the line... I called again and spoke to a woman who claimed she was the store manager.. who basically told me broken or not, it doesn't matter I'd still had to pay $200+ for another one and that it's just wear and tear... (meaning every year I'd have to buy another one based on how poorly they were made considering how overpriced it was). She mentioned that I could also take a risk by buying it on Amazon but that they only reprogrammed their keys only. No help. Shit service and poor client retention skills!!! They need to do better!

I used to go to Ace HRDW years ago; the 2 stores I used to frequent closed, 10ish years ago; then…read moreone opened near me, (toole's), they had horrible customer service. Hence have not been to an Ace in 10ish years. This morn'n, I went to the College Park (Orlando, Fl), location.. OMG!!! Yomi and Caroline were SUPERB!! AWESOME!! The GREATEST Customer Service!!! I have found my new Ace Hardware!!! Ladies, Thank YOU BOTH very much for your knowledge, caring, and last but not least, Outstanding Customer Service!! I rate both you ladies 10++++++++++++++ !!!!!

Anthony was super helpful. It wasn't a big job I needed done, but he treated it like it mattered…read more I really appreciate the friendly service. I'll definitely be back.

Honestly probably the best customer experience I've had in ages. This young entrepreneurial and…read moreconfident young man named Zach little helped me out with every problem and question I had. He is a real one so to say. I recommend a promotion immediately and give him a paid day off for all this hard work he has done for this store!

I had a store experience so bad I will never use this Ace Hardware again. This took place at…read moreToole's Ace Hardware in Maitland (1607 S. Orlando Ave.). Yesterday (8/13) at around 4:15PM I bought a transformer from the store. Cost me $34. Unfortunately, it did not fit in the space I have. I took the item back today at around 12:00PM (8/14) with my receipt. I was told I could NOT get a refund for my item, even though I had my receipt. She didn't even open the box to check the item (I had repacked it the way it was sold to me). She asked her supervisor, and the supervisor also said no refund. The cashier told me there were no refunds on electrical items. I was not warned about this by the cashier when I bought the item. I was flabbergasted. I like to support local businesses, but that support only led this local business to spit back into my face. I will never use this Ace Hardware again. We will now make sure to go to the big box stores to guarantee we get a refund if something doesn't work, especially within the first 24 hours. I actually left the transformer with the cashier because I can't use it, and maybe someone else looking for one will be able to. I hope keeping my $34 was worth it to never have my business again.

I can't say enough about this small hardware store that has helped me out time and time again. It's…read morea true hardware store like your dad used to bring you to back in the day. They have a little bit of everything. The service is so personable that you'll feel like you just left your uncle's garage. You can zip in get your stuff and zip out. Try doing that at the big hardware stores.

Such a nostalgic treasure to actually have a "real" neighborhood hardware store, like back in the…read moreold days. Before the advent of the "corporate oligopoly beast", that is Home Depot/Lowes, there existed small family-owned neighborhood shops where "personalized, professional, and competent" service and advice was the "norm". Thank J&L for keeping this charm and level of service alive. Try getting that type of service at HD ("tssk; don't hold your breath..."lol)! Even if they don't have your item; they are always willing to help you find it, somewhere else even; and steer you in the right direction ("as was the case on this visit"). And, I did gratefully find it exactly where J&L recommended. Also; it is a True Value, so they have alot in stock and selection. I was surprised by the variety and amount of all-kinds of supplies and gear.

I like using Community stores .Ace is close and the speak English .Nice people and they sell mulch…read moreand propane too.

I really feel lucky to have this store located so close to me so I do…read morenot have to travel so far to a big box store. They have a great selection. They are always positive and helpful. Real neighborhood feel. I love that.

The staff behind the counter weren't very friendly. I walked in, said hello and the guy just…read morestared at me, finally he half s lied and said hello. i should have walked out at that moment. short story, after explsin8 g my project the man assumed I could accomplish the task and was negative. FYI : Men are not the only humans capable of completing carpentry projects. Eventually I worked with a friendly person in the lumber area but they didn't have what I needed. I thought going here would be better than Home Depot and Lowe's but it wasn't , not for me anyway.

INSPECT YOUR LUMBER ORDER - POOR EXCHANGE POLICY…read more 1st experience using this lumber yard. Our contractor recommended them instead of the big box store. We received our lumber order on December 7th, just before the holidays. My contractor inspected the lumber after the 6 day period, which was stored in a secure area from weather conditions. Upon inspection, over 50% of the lumber was unusable. If it were only a few bad pieces, it wouldn't have been an problem. We received lumber pieces with bows, warped twists, humps, bends, huge knots, missing edges, etc. Our contractor had to use pieces that were not the best. As you can see in one of the images, there's a huge knot in the lumber. We called Thomas and asked them to exchange the bad lumber with just good, straight, and true lumber. Deanna declined our request because the inspection was done after their 6 day period. We planned to order additional lumber for planned projects; however, we will stick to other lumberyards and perhaps the BIG box stores that offer a better exchange/return policy