Great work. Quick, clean and cost efficient. The technician was professional, a problem solver and…read moreeager to provide a great service while actively listening. Thank you for the service.

This was a simple annual maintenance job for relatively new HVAC systems so there wasn't much to…read moredo. The rep checked both systems and finished up quickly. The price originally quoted got doubled because they charge for each unit and this house had two so be sure to make that clear when you ask for a quote. They also offer an annual maintenance plan which includes the filters which other providers I checked with don't include, but I prefer to use a higher grade filter so I buy my own and didn't think the price of the annual service plan was worth it for relatively new systems.

We requested duct cleaning second opinion since work we had done appeared not to be thorough. I…read morecontinued having allergic symptoms after the last service. It turns out quite a lot of work was not done and the service man took pictures to prove it. They recommended a thorough remediation plan and implemented measures to insure complete elimination of all microbial growth throughout the system. The value is enormous with the outline of the plan and proper recommendations put in place to help prevent future growth with UV lighting and air purifier as well as dusting thoroughly all vents in the house. Our tech is Angel and he specializes in duct work and was very thorough. I highly recommend this company.

Honest and Quality service. Really appreciated how the tech explained our system's status to myself…read moreand my wife. Excellent value in the $89 tube-up.

Keivin did an awesome job. I requested several quotes from quite a few companies and decided to go…read morewith his. The cost was comparable to other quotes and he was knowledgeable without sounding like a salesman. He let me know every time he would beed to do something that was noisy. I am happy to have hired them.

Great quick response. On time and professional. Also provided a lot of education which was great…read more Price was acceptable given last minute call and holiday weekend. Would definitely do business again if AC gives out. Turned out to only need a drain clean but still great experience all around.

Downtown Air and Heat took care of my failed variable speed compressor replacement without the…read moredeceptive industry upsells, site visits, time visits, automated sales calls, and extraordinarily inflated costs. They were professional, knowledgeable, prompt, and their services are reasonably priced. Thanks again

Super awesome. Their tech Mr. M is the best ever. Do not hesitate to call these guys that will get…read moreyou situated. I think the prices are pretty competitive and fair too. No issues. Always take care of the job when they come.

We were initially quoted over $3,700 for the work to replace our condenser coil. The coil was under…read morewarranty with Trane. We had to pay for the labor. After discussing it further, the price was reduced to $2,658--a difference of more than $1,000. While I appreciate the lower price, it makes me question why we weren't given the fairer price from the start. Transparency and consistency in pricing are important, and this experience has unfortunately affected my trust and confidence in this company. We hired another company and paid around $1,500 for the exact same work. Very disappointed in Osceola Air.

I really wanted to like this company. The sales process was excellent, and they sent a very kind…read moreperson to walk us through our options. However, two years after spending over $30K on two new units, the experience is beyond disappointing. Within 2 years after installation, we discovered several major shortcuts taken by the installers: they failed to install a safety switch (which led to a leak and ceiling damage) and didn't install the correct breaker for the unit. Each of these led to costs for us to repair. Now, we are dealing with a faulty coil and another $1500 repair bill. The most disappointing part is the lack of accountability. We shared all this information with Dave. It took 2 days to return a call then another week for him to say they wouldn't do anything to make it right. Instead they simply said we should have called them for repairs. Well when the ceiling is leaking, or the house is hot you call who can be there in 15 minutes. Not a company that will call back later. They may be nice people, but based on my experience, they don't stand by their work and their installation quality is poor. You would think local installers would understand that doing the right thing will always pay dividends. Apparently not in this case.

We've been using Pro Tech for years. They always show up timely and do great work, respectful and…read moreknowledgeable technicians, good customer service. Recently RJ and Michael came out and did a great job getting me set up for a new AC unit as our old one was discovered needed some major repairs. Elliot, the sales rep, was able to get the price down to a number I could afford and was very helpful. RJ did a good job explaining the ins and outs of the new system installation and what to expect. Highly recommended company!

Thank-you Yelp for previewing what to expect. It was a carbon copy of a previous review. The AC…read moretechnician showed up with a salesman who advised he was there "just to give the tech a hand"replacing a palm-sized $450 capacitor. However, while giving the obviously experienced technician a hand, the salesman stopped to inspect our neighbor's compressor. Now we have an eight-year-old AC system that previously ate a capacitor. But the salesman recommended a new compressor because "things pile up". We were happy with the original system installer, but they were purchased by Pro-Tech who is obviously interested in up charges and new sales. The salesman and tech were desperate to sign us up for a $199 a year service contract. That didn't happen either.

We are renting a vacation home and had an issue with the AC/ furnace. Our vacation rental home…read moremanagement team contacted Western Air and Fletcher arrived that night. He went through a thorough inspection until he discovered the issue. Keeping us informed through each step, Fletcher explained the problem and the solution. He stayed until he was assured we would have no issues and we were fully satisfied. Outstanding service- professional, friendly and efficient.

One year old HVAC system stopped working, original installer was unresponsive so I called Belle…read moreAir, and am I glad I did. I was scheduled quickly and Rich arrived promptly. He listened to the problem, quickly diagnosed the cause and fixed it so the air was on again within the hour. Great service, outstanding communication and a reasonable charge. I'm looking forward to doing business with Belle Air the next time I need service. Rich did a fantastic job!

Came late, got the unit running. Unit failed in two days. Called a different service. Solved the…read moreproblem but did not get to the cause.