We were initially quoted over $3,700 for the work to replace our condenser coil. The coil was under…read morewarranty with Trane. We had to pay for the labor. After discussing it further, the price was reduced to $2,658--a difference of more than $1,000. While I appreciate the lower price, it makes me question why we weren't given the fairer price from the start. Transparency and consistency in pricing are important, and this experience has unfortunately affected my trust and confidence in this company. We hired another company and paid around $1,500 for the exact same work. Very disappointed in Osceola Air.

I really wanted to like this company. The sales process was excellent, and they sent a very kind…read moreperson to walk us through our options. However, two years after spending over $30K on two new units, the experience is beyond disappointing. Within 2 years after installation, we discovered several major shortcuts taken by the installers: they failed to install a safety switch (which led to a leak and ceiling damage) and didn't install the correct breaker for the unit. Each of these led to costs for us to repair. Now, we are dealing with a faulty coil and another $1500 repair bill. The most disappointing part is the lack of accountability. We shared all this information with Dave. It took 2 days to return a call then another week for him to say they wouldn't do anything to make it right. Instead they simply said we should have called them for repairs. Well when the ceiling is leaking, or the house is hot you call who can be there in 15 minutes. Not a company that will call back later. They may be nice people, but based on my experience, they don't stand by their work and their installation quality is poor. You would think local installers would understand that doing the right thing will always pay dividends. Apparently not in this case.

Downtown Air and Heat took care of my failed variable speed compressor replacement without the…read moredeceptive industry upsells, site visits, time visits, automated sales calls, and extraordinarily inflated costs. They were professional, knowledgeable, prompt, and their services are reasonably priced. Thanks again

Super awesome. Their tech Mr. M is the best ever. Do not hesitate to call these guys that will get…read moreyou situated. I think the prices are pretty competitive and fair too. No issues. Always take care of the job when they come.

AC Tech Josh came out to take a look at my unit and within minutes he was able to solve the issue…read more True proffesion.

Chilly Billy Came To The Resue!…read more We have a 4000 sq ft home in Windermere. One of our 2 a/c units packed up which was 20 yrs old. Chilly Billy on recommendation from our next door neighbor attended site the same day I called, gave me a quote within an hour and were on site the next day with new equipment to install. They even offered me a few portable a/c units in the area that was down to cover the kitchen, office and family room areas while they got everything organized and did the work. Chris knows his business and how to make things happen. His wife Taisha is a dream to work with and is a strong back up for their services and organization. She is very polite and very professional. What I have learned is that they are a family business and very efficient. Highly recommended for any HVAC work you have in mind. GJ

I called for service on Sunday and they would have come out but I did not need emergency service…read more I set an appointment for Monday for between 1-2 to fit my schedule. They were so quick to respond to my emails and to accommodate my work and travel schedule. Keivin called and advised me they would be there approximately 1:45. They arrived, diagnosed, explained, and fixed my problem quickly. Keivin was so professional and courteous. I highly recommend them. I am a single woman and felt very comfortable with them in my home. I want to thank them for their wonderful service.

Keivin did an awesome job. I requested several quotes from quite a few companies and decided to go…read morewith his. The cost was comparable to other quotes and he was knowledgeable without sounding like a salesman. He let me know every time he would beed to do something that was noisy. I am happy to have hired them.

These guys quoted me $1200 for a repair and service to replace the blower motor on my air…read moreconditioning unit. I paid $420 for the same new replacement part and service from a reputable HVAC service company in the Orlando area. Thanks but no thanks. So glad I didn't get ripped off by using them.

STAY AWAY. Terrible experience. The customer service attempted to charge me $95 for a visit. When I…read moreexplained that they install the unit two years ago and its been broken two times. They did not help me at all. Additionally, they just called me and attempting to my integrity and harrasing me with a lawsuit. Instead of provide me with a customer service they accussing me and make me fell sick. All this because I called them to get fix what they did wrong since the beginning. They lied to me over the phone. This company should be penalized for that. HELP!!!

Great company , they were straight forward with the scope of work on my ac unit and my unit was…read morefix next day in no time , I wish price could be better but they give me a Va discount so that was a nice of them , fully recommend this company ... Watch out for other companies that will try to scam you , definitely this one won't .... Btw Tyler was great fixing my unit

Had them come out and diagnose an issue with my a/c my air handler up in the attic they did come…read moreout gave me a quote to fix it $3160.00 impressed upon me that I needed to replace the system instead for $12500.00 called the second company for an estimate ended up costing $160 . do not use this company they're selling you stuff that you don't need.

Two years ago (2022) in the middle of summer, my A/C just stopped working. I felt like I had been…read moreovercharged by the previous company I had used, so I looked for a new place. Unfortunately, the issue was a defective coil and, although it was covered by my warranty (I replaced the unit in 2017), it was still a bit of a pricey fix and took over a month because the part had to be manufactured. Keiley was super helpful and kept me updated throughout the process, and I decided to get a preventative maintenance agreement for twice a year service because I didn't want anything like this to happen again. We have had several service visits, including one to our new house right after we moved. I believe the technician Javier has come to every one of the visits, and he is extremely professional and really goes above and beyond. There was an issue right after we moved in (because I installed the thermostat - badly) and even though I believe it was slightly out of the scope of his job, Javier took the time to help me fix my mistakes.

Absolutely the best air conditioning service around! I really lucked out when I called them. They…read morewere my go-to air service for about 2 years before I moved out of my place. They're so friendly, reliable and offer great service at a reasonable price. If you're looking at the market, then look no further! Ask for Keiley and tell them Kirk recommended you!

Great Service! I was very happy with my AC being fixed by Omar. Great guy! He was very helpfulread more

Cant get any one on the phone. Never return calls. At one point you couldn't even leave a message…read morebecause the message box was full, now the automation keeps saying press 0 0, over and over. Ha. Same issues as Sandra O. No show day one so I completely wasted a day waiting. Still awaiting emails from two weeks ago in reference to diagnostic to send to my warranty company, Promised she would send first thing Monday. Got to do better.