Reliable service. Good tasting water. Dispenser delivers both hot and cold. Been drinking a lot more water since ordering.

My complaints regarding this water company center on deceptive billing. Red FlagsUnethical Billing & Contracts: Home delivery services hidden fees, missing refunds, and failing to communicate price increases. Customer service is horrible she sounds like she hates her job . PLEASE GO SOMEWHERE ELSE WE ALL CANT BE WRONG read more

Tried starting service for my corporate office. The first delivery was terrible. The driver was rude to our staff and ended up leaving without delivering our order. Called the company who was unapologetic, so we ended up cancelling before even really getting started. Nobody there really seemed to care to have us as new clients. Name dropping Sarah who was "office manger" with zero customer service skills. Dodged bullet! I don't recommend! read more

Avoid This Company - 5 gallon water bottles will leak all over your house... Dangerous Product & Abusive Service! I wish yelp had zero stars and a thumbs down !!! This company delivered a defective 5-gallon water bottle that leaked everywhere, flooding my home and causing water damage to my wood floors, baseboards, and wood furniture. I had just had an hour and a half of bodywork done earlier that day -- came home from church, slipped on their flooded mess, and threw my back out and there's water damage on my wood floor and baseboards and wood table. When I called the next morning, customer service (Jan and Carrina) were shockingly rude, cold, and dismissive. No empathy, no accountability, just blame. Absolutely no Customer service skills whatsoever or kindness even as a human being. They were more concerned that I hadn't called them back before 8 AM than the fact I had been cleaning up 5 gallons of water at 9:45 PM the night before. ( I called at 8 AM and I guess they left me two messages from 7 AM to 8 AM and we called you two times... Me trying to make me wrong or something. Very weird and mean people. I've read a lot of their reviews too on Google and they're not good. Go check them out. They're horrible. Their "solution" was to cancel my service and pick up the equipment. No apology. No urgency. No help. The water stand they provide is also dangerously wobbly. And honestly, their alkaline water isn't even that good -- I feel more hydrated from Kroger's 1-gallon alkaline water from Ralphs. This was hands down the worst, most abusive customer service experience I have ever had. I'm warning everyone....buyer beware. read more

Terrible service. Not trustworthy. Disorganized office. Disrespectful and ill tempered office help. Plake your business elsewhere.

I signed up for Paradise Drinking Water in mid-September. My initial delivery was scheduled for September 26, 2025, but it never arrived. A confirmation call was received for the next scheduled delivery on October 10, 2025, which also didn't occur. When I called to cancel, I was put on hold to speak with the manager, Sarah, but she never came on the line. The person who did answer simply stated my service would be removed from the system, offering no apology or sense of responsibility. Terrible customer service. read more

We've been customers for over 5 years. So far we've had a great experience. Great customer service and delivery always on time

Switched our business account from Primo water to Paradise! Best decision ever, excellent service.

We currently use this Paradise Water because it's the most affordable option available in the area, but I'm considering switching providers when I find a better alternative. The main issue is poor customer service from their Office Manager, especially when it comes to billing inquiries. When I asked about the recent increase in our monthly charges, she informed me that the delivery fee had gone up, but there was no prior notification (which I'm willing to accept), but her response was condescending, as if it was a mortal sin for me to even ask. I have experience working in customer support, so I understand it can be challenging, but no matter how frustrating it is, you should never make the customer feel wrong for asking questions. read more

Great customer service. Great pricing and the water is great. Delivery is always on time

I have been a Paradise water customer for many years. I started drinking spring water when I was pregnant with my daughter and now nothing else will do. We love bringing our spring water camping, we love cooking with it, and (my personal favorite) it makes GREAT coffee (and tea)! Exceptional customer service. In the years I've been with Paradise I've gone through many changes and even a long period of time not at my usual place of residence. They have worked with me with nothing but pleasantness throughout! Thank you Paradise Water, product is wonderful and service is remarkable! read more

I love Paradise Drinking Water. They have made purchasing water for my home a breeze. Delivery is always easy too. They even give you free gallons for your first purchase. The spring water is my favorite. Thank you Sarah for helping my family and I stay hydrated you're the best -Karen and sisters read more

Paradise Drinking Water - Water gallons - Water Delivery Near Me - Santa Ana, California

We recently tried paradise drinking water and the delivery time was super inconsistent and water delivery was consistently late. I had to email the representative and verify water was going to be delivered just to make sure. I just wish they did a better job of keeping me up to date on what was happening. read more

When Primo took over our water delivery service (Sparkletts), we encountered nothing but issues. The main issue was lack of delivery. We decided to change water delivery service and found Paradise Drinking Water. When I called Paradise, I was able to immediately speak to a live human, and setting up the service was easy. Our first delivery was scheduled for today, and the water was on our doorstep before 9:00am this morning. So far, so good! I'm looking forward to continued seamless, smooth service. read more

We switched to Paradise, and couldn't be happier with the quality, value and great service! Sarah goes the extra mile and actually e-mails delivery reminders--SUPER helpful since we were always forgetting to put out the empty bottles with our former water company. Kevin is a fantastic delivery person--conscientious, friendly and flexible--and Steve in billing responds quickly with any questions we have. We highly recommend Paradise Water! read more

Love the service and quality water Paradise offers. They always come on a timely manner. The delivery guy is super respectful and lends a helping hand when needing to change the bottle on the dispenser. Sarah is always on it when we need any additional bottles. She is always so kind and responds to emails almost immediately. I don't see us switching water providers any time soon. Thank you for the great service!! read more

Amazing customer service here, Faith answered my call immediately regarding my concern of running out of water and they sent a delivery driver to my house the same day!! You can't beat the price especially considering they're bringing it up to my door all the way on the fifth floor read more

My experience with Paradise Drinking Water has been fantastic. The water is delicious and refreshing. The deliveries are on time and communication with the office staff is wonderful. I would happily recommend to anyone! read more

This company is awful. I was promised 3 bottles of water on Friday and they never arrived. Of course they close at 3 and you cannot contact anyone. Monday comes and she tries to tell me they delivered them when my old bottles have been sitting there since and now won't come until Wednesday Sarah does not care and has an attitude so I canceled our service. read more

The customer service is top notch! They are very responsive and flexible. Sarah and her staff are so personable and friendly. The delivery is beyond reliable. Totally recommend. read more

I have been using Paradise Drinking water spring water for 2 years. I really like their service. Sarah is always great about reaching out to make sure we get the right amount of bottles. She is always very responsive. I highly recommend Paradise! read more

Way better tasting water than the rest, great customer service, communication is excellent. Its what I expected from a water delivery company. read more

By far the WORST water service we have ever used! They have terrible customer service, and it's like pulling teeth to get a response to any billing inquiries. When I finally managed to speak with Sarah after months of trying, she was extremely dismissive and condescending, making me feel like I was complete trash. BE VERY CAREFUL about extra charges for equipment rentals you don't actually have or extra bottles that they claim to have delivered even when you have security video proof of each and every delivery. They also like to raise delivery fees without any prior notice. We've wasted hours and hours trying to resolve these issues with them and will never again use or recommend their service. Stay far, far away from this company - they're NOT worth the headache! read more

We have been ordering water delivery from Paradise Drinking Water for about a year now. We were looking for a safe and cleaner water option since the public/tab water sourcing can have unknown contaminates. We love the water that Paradise provides - it tastes so clean and it's the only thing our family will drink now. The service is awesome - from Sarah, who helps coordinate our deliveries and the pick-up of our empty bottles... to the drivers who are always timely and who take the time to place our water bottles in an inconspicuous place to deter theft. We are very please with their service and the water they provide and we'll continue to order form them. We highly recommend Paradies Drinking Water to anyone who is looking for a safer and better tasting water option! read more

These guys are the best. Sarah emails me about 4 days prior to delivery asking me how many bottles I need. Always on time. Always the correct product. I had Sparkletts and Arrowhead and although their products are good, their delivery SUCKED! Paradise is an example all should follow in customer services and delivery. I wish more companies were like them. read more

The delivery service and follow-up checking on our supply is outstanding. We use the large bottles and also smaller bottles to hand to clients in meetings. The water itself taste great. Just so pure with no after taste. Certainly worth every penny for the quality, convenience and excellent service. Highly recommend. read more

I do not like to drink water because it has to much acid. In it My stomach is sensitive to acid so when I drink certain waters, it upsets my stomach when I changed my service to Paradise water and I taste the water for the first time it did upset my stomach taste so fresh and pure and refreshing I used to drink half a bottle of water if that, and now I drink water all throughout the day because the water is so good. I'll make sure I have at thermos next to me because the thermos keeps the water cold and tastes so good I will highly recommend this to those that don't drink water. This will make you drink water because water is so good Thank you Paradise water read more

This Fraudulently COMPANY BILLED MY CREDIT CARD $20,000!!!! They did not have the decency to even call me to tell me they made a " mistake " ! I called them to confront them and she just acted like it was nothing . Like oh so sorry about that it has been voided . I'm like you got to be kidding me that's sooo much money that's a HUGE MIsTAKE . I normally pay $20-$30 for my water service from them !!! My money is now in the pending process and all of my money has been taken out of my credit card and i can't even use it !! They informed me they voided it but my bank sAid they have not received any notification from paradise of this . DO NoT TRUST THEM!! They are scammers !!!! Canceling my membership and all ties to them . read more

Paradise Drinking Water - The huge fraudulent charge of $20,000!!!!!! - Water Delivery Near Me - Santa Ana, California

The Spring water that I have delivered is delicious!! I can't drink anything else. Sarah, the office manager is so incredible. She is extremely helpful and responsive! Great company! Please, do yourself a favor and get water delivered from Paradise. Very affordable too! read more

We requested service back in October and Sarah made sure we received everything we needed right away. They're very responsive and friendly ,and they have the best prices in the area. I will definitely recommend them to family and friends. read more

Love this water company. Tastes great, they offer ph water and prompt delivery. Customer service is amazing, emailing before delivery in case you need more than usual. read more

We have been very satisfied customers for the past 1.5 years. Our office has been receiving bi-weekly deliveries and there has never been a problem. We switched delivery services because our previous one was so unreliable and thank goodness we did because we couldn't be happier. Never had a missed delivery. Our office is closed every other Friday and if it conflicts with their delivery schedule the driver makes a note and special accommodations are made even before I call to notify them. Great customer service! read more

The water is delicious, and the people are helpful and friendly. Alvin is an awesome driver, always arriving on time and leaving the water so you can open the door to bring it in. Sarah is friendly and kind, always willing to help with any questions I have. Her reminders are a godsend to this overworked, overtired mom and teacher. read more

Sarah E is amazing. Very respectful and responsive to all my questions and she is so kind. She makes this company so great to work with and I always get my water on time and as promised. Thank you! read more

Fantastic service and great tasting water. They email to check in on how much water I need which is very nice.

Love the water service they offer. Sarah is the best when it comes to communication of when service will be in my area. This started as a trail run for us but after 3 years we are still going strong with the company. We always get the hi ph water that they offer the prices are perfect and so is everything else. If you're looking for reliable water for your family paradise is the way to go. read more

I am a two-time Paradise customer. Their spring water tastes better than any other I have tried in OC, and certainly better than even the best tap water (which is La Habra, btw). They offer alkaline water delivery too, which is also great.Their delivery is always reliable, and you can change amounts easily with a simple email or phone call. Billing is easy with auto-pay, or you can pay online with PayPal. I have never had any issue with their coolers, either. Great company, great personal service, and awesome tasting water. read more

We started service with Paradise in August 2023 and have had excellent product and service. Communication with the company has been top-notch and they always be sure to remind us of delivers and if we have any additional product needs. read more

I have used all the other water delivery services out there. After doing water testing on them I found Paradise to be the least contaminated, very miniscule PPM reading, so I switched to them. I am super glad I did. Sarah the office manager is super nice and helpful and her delivery man is on point and on time every time. I HIGHLY recommend Paradise water for you and your family if you care at all about them. read more

Great water delivery service that is reliable and always on time. They are very communicative and help me plan to make sure I never run out of water. read more