This moving company is the WORST!!! If 0 star option was available that's what I would give!
I purchased a Groupon and decided to use them because of the good reviews. A VERY wrong choice I made.
After speaking with JAMES on the phone and going through the move, I booked the appointment online with all the requested information, then I received an email confirmation for my 1pm appointment for the movers. James called two days prior to go over the move and to reconfirm.
ON THE ACTUAL DATE OF THE MOVE (I took off work for this as this was the only time they had available that meets our timeline)
1:15pm rolls around and I don't see or get a call from anyone. (James told me that the movers will call 30 to an hour before arrival.)
I give them a call and James picks up. I asked him about the movers, and he seemed surprised that he had a move appointment that afternoon. THEN, he told me that there is a 2 hour window for the movers to show up and it was in my confirmation email (there isn't one, I looked for it in the email).
I am fine with that so, I waited until 3:10pm for the movers... STILL NO CALL AND NO ONE SHOWED. Now, I am getting a little antsy, so I call James, again. He DOES NOT ANSWER THE 4 CALLS I made at various times until 5pm. My husband even called from his phone to see. I even texted James to see what is going on.
NOTHING. NO CALL. NO RESPONSE. NO SHOW. NO APOLOGY.
He didn't even bother to let us know with a fake a reason. I woud have appreciated some excuse and letting us know to find someone else!
ABSOLUTELY UNPROFESSIONAL. Don't trust them! We ended up calling around and moving out the next day. read more