Besides the great selection we found at the Sleep Store and compared with other mattress stores,…read morethe helpfulness and friendliness of Lillian, who went out of her way to serve us, convinced us that we made the right choice to buy our mattresses here.

I have purchased two beds here in the past 15 years. The customer service is outstanding and there…read moreis a great product selection. Lillian is very knowledgeable and helpful. Recently I had an issue pertaining to a manufacturer warranty and she resolved the issue completely. Great store!

My wife and I are so happy we've loved every purchase we've made there, even long after we've been…read moreliving with it. The salespeople know what they're talking about, try to understand your needs, and don't try to upsell you. The family-owned business, since the 80s, sources its furniture to ensure quality and sustainability, making me feel good about where I spend my money. The prices are fair, and you're assured of getting very good-quality furniture that will last for a very, very long time. We bought a Stressless chair, which they sell many of, in the 90s, and it's still my favorite chair in the house. Even the delivery people love working there and care about your satisfaction. We live in a condo where they had to carry a large piece of furniture up four flights of stairs. One board got slightly banged up; they showed it to us, took pictures, sent them back to their manager, and assured us they would take care of it. Later, the owner came out, fixed the dings enough where we were happy, but he wasn't. He said this will do until we can get you a replacement because you bought something new, and you shouldn't have something newly fixed; you should have something you know is new. I can go on and on about what a great experience and value it is to shop there, but most have probably stopped reading this by now. Suffice it to say: if you want excellent-quality furniture that is super comfortable, long-lasting, puts a smile on your face when you see or use it, and makes you feel good about where your money went, buy it at Bedrooms and More. To the Owners, Thank You...We need more small business like you.

Bought my mattress here 13 years ago. Still love it. Latex is the way to go for comfort and…read moredurability.

I am so happy with the service from Seattle Mattress! And wish I had gotten a new mattress from…read morethem years ago. We have a old house with tricky stairs to maneuver to the bedroom and they did it gracefully without issues. We are sleeping so much better with our new beds!

I bought a mattress from Seattle Mattress Co about 3 years ago (2022-ish). The mattress caved in a…read morebit and I was past the return window but they still sent out an expert (Alex) to take a look. Alex is the one who originally sold me the mattress and agreed it had caved in and he and the owner, Tony, were very generous and easy to work with while picking out a new one. I'd recommend this business not just because of their mattresses, but also because of their exceptional customer service and professionalism. Picking out a mattress is not easy but they made it easy. Alex in particular made himself available via text so I could get in touch for updates and recommendations. Great business model and if I ever have to buy another mattress I'll be coming here again.

It was our first time to seriously shop for a mattress and we met Rheaya at the Northgate Mattress…read moreFirm. Such an exceptional person. Extremely knowledgeable and able to explain everything you'd want to know about each mattress. We highly recommend visiting this store to see the variety of options. No high pressure.

This is our second purchase of a bed from the Covington location and the experience was once again…read moreabove and beyond great. We bought our first bed there in February 2022 and loved it, and the customer service was so great that we returned for another bed. I have had many surgeries and I face more in the next year due to health issues. Because of this, we need to change from an adjustable bed to an adjustable split frame, (each side adjusted independently of the other). Brett Marrow the store manager, helped us. Brett was fantastic. He listened to my needs and the concerns I had. The only sad part is we have to wait until the 28th for our bed. Brett was great to work with !!

Sheep store is best store…read more "Reviews need to be at least 85 characters," otherwise I would have left it at that. Anyway, walked in on a whim because of the sheep hanging out by the front door and wanted to check out what it was about. I love soft linens and textures and loved the holy lamb organics blanket. The material was also available in a squishable heart shaped pillow (and a perfect incognito stim item) I got on impulse. There are a few adorable fluffy sheep plushies around the store too. This place is cozy with many cozy things to bring home.

My first time with this company and won't be back. These people don't know their own products. I…read moreemailed them to confirm what they carry in store. I spend 1.5 hours drive time to buy it. I get there, they've never carried it. Poor management if they don't know what they carry in store. Then I'm offered they can order online for me. ?! Why if I can do that myself? Don't waste your time here.

Everything went well; direct to the store , courtesy and help from the salesman, ordering the…read morefurniture piece and delivery and setup, on time, courtesy and quick!

Bought several mattresses - love the quality of the latex. Very personalized service.read more

I recently went in to look at new beds on Capitol Hill. I was very impressed with the selection,…read morebut most of all, with the knowledge and helpfulness of Robert. He provided us with all answers to questions, gave us a quote (in writing), and was respectful of our time and gave us plenty of time to look at all the beds in the store.

20 hours ago NEW…read more My husband went to your capital hill location to purchase my mother who has spinal fracture a bed. The bed was supposed to be delivered over a week ago. After calling multiple times and speaking to your employees who seemed to be clueless about the delivery today the manager tells me that the bed wasn't delivered due to an error on their behalf. My husband paid the mattress in full and the store rep had it short by a few cents. I am livid that my mother has had to sleep on the couch with her back hurting. And the lack of urgency from your team is upsetting. Why did it take for me to yell and be upset for someone to figure out whats going on. At this point my husband is driving all the way to your warehouse in summer to pick up the bed (which is quit a distance from where we live hr away) since matress firm is incompetent to get the job done they were paid for.

This is a supremely comfortable mattress, but there are a few important things i wish i knew…read morebefore buying: 1. Unlike nearly every other mattress seller, there is no window for returns. Most mattress vendors, even online ones, offer 30 days. 2. The mattress cover is *not* removable for washing; it's not supposed to ever be washed, even in cold water, because of shrinkage. 3. If the head of the bed frame is raised a few inches on risers, the topper will slide down toward the foot and need to be hoisted back up to the top every few days. 4. The topper of the same size is somehow a few inches smaller than the mattress.

This is a long overdue review - cannot say enough good things about Tim or Seattle Natural…read moreMattress. Speaking honestly, we've driven by the location a million times, and would've never thought of stopping in to look at mattresses there, but decided to based on someone else finding it online. Our old spring mattress was long overdue for replacement. We stopped in here as our first stop, not really sure what we were looking for - and convinced that mattress shopping would be dreadful. Tim made it super simple and easy. His products are straightforward. His pricing is straightforward. And there was no pressure. We left his shop and went to 2 other stores where we had the opposite experience, and saw similar mattresses for twice the price with long lead times. We turned right around and went back to Seattle Natural Mattress and placed our order. Tim makes them right in the store and a week later our mattress was ready and delivered. It's been almost 3 months and we absolutely love the mattress! Couldn't imagine having anything else. Thank you Tim!

Joshua was amazing, he helped me out with everything I needed. He actually got me a really great…read moremattress for a really great price that I'm sure I'm gonna be using for a long time , he was very accommodating and easy-going with the process, I can be a little bit much at times lol. Highly recommend.

UPDATE: Another strike, they delivered a mattress and hauled…read morethe old one, charged for hauling, even though hauling was not required, since the location was apartments, any apartments have a furniture disposal location on site, same as where waste and recycling is taken. So, charged for hauling unnecessarily.

I bought a mattress at this store last year. The salesperson sold me a mattress with the…read moreunderstanding I could return it for a different mattress if I was unsatisfied. so it was uncomfortable and I went to swap it. I have never had a more unpleasant customer service experience. The person who "served" me was not the original salesperson. He argued with me and told me the original person would get dinged for the return. He told me I should give the first mattress more time because my discomfort would pass. He was belittling and actually hostile. I almost cried And I'm not a cryer. I had wanted to review that person, but was actually afraid to fill out the mattress firm survey because he knew my address. So the new product worked well, but the gaslighting on the exchange and fear of retribution were unacceptable. I've worked in customer service and have had bad days, but this wasn't his bad day. This was aggressive.

Kid home from college needed a new twin mattress for their room. While we're happy customers of a…read morelocal store in Wallingford where we recently had a terrific experience replacing a queen mattress, it was an expensive purchase. For our college kid, we wanted something that would be comfortable when they're home for breaks, but also allow us to upgrade/replace it with minimal remorse in a few years time when they settle into their post-school life. Mattress Firm fit the bill with a decent selection, and helpful Sleep Expert Kevin. We considered mattress toppers and new mattresses. Expert Kevin gave us a brief overview of each choice. We were given time and space to try each in the store with no sales pressure. In the end, our young adult chose the mattress that most closely matched their dorm bed (that they really liked); and being that it was Memorial Day weekend we got it on sale. The main feature of the mattresses in the store seem to be their memory foam tops. I tried a few and found I'm not a fan of the feel of memory foam as a sleep surface. (I can't speak to others' experience with returns. According to the receipt, there's a "return processing charge" which is $250--about what we paid for the mattress. Thankfully, the child is very happy with their mattress selection.)