This is a very nice spa. I've only been here for facials so I can't comment on the other services…read more It's very modern, appears quite clean and sleek inside. I try to come every few months for a relaxing facial. My experience today was not as pleasant as my other two visits. I've been trying out different estheticians to see which one I like best for my facial. I booked at a certain time to try one a specific esthetician only for a different person to be there on the day of my appointment, saying the original esthetician is doing massages all day. I guess my visit must have been one of the earlier ones bc there was no one water available; it's usually in the lounge area. As it was early in the day, I was surprised that there were no slippers my size (7), the tissue box was empty at the counter in the changing area, and there was nearly no toilet paper left. I hope these are all anomalies because my prior two experiences were more pleasant. Overall I'd give this place a 4/5 but if today had been my only experience there, it would have been a 3/5. I'm hoping my next visit will be more pleasant.

Lauren did such a wonderful job coloring my hair! I love it! I've gotten so many compliment.read more

Love getting a massage and facial here! Love for massage. Several good staff got facials, I…read moreleave so relaxed. It helps my back and neck pain.

I originally started my Hand & Stone membership in Lancaster, PA, but since the Timonium, MD…read morelocation is closer to home, I've been coming here instead. I only wish it was even closer, because I've never had a bad experience here. The staff are always welcoming, friendly, and professional, which makes every visit a great one. One of the things I love most about my membership is the flexibility. it comes with either a 60-minute facial or massage each month, which feels like the perfect self-care routine. The hours at this location are also a huge plus and most days they're open until 9pm, which makes it so convenient to fit into my schedule. I've had my membership for almost two years now, and it's honestly been one of the best decisions I've made for myself. Highly recommend this location!

It was fine enough, but not up to my standard. Upon checking in, I experienced a slight language…read morebarrier with the person working the front desk so i didn't get the opportunity to ask in-depth questions about the technique or products that would be used during my service. Didn't love that. I scheduled the back/neck massage and facial combo. The massage table didn't have the head doughnut so i couldn't lay on my front as comfortably during my massage. The facial broke me out with small blemishes; also, it didn't include and extractions or exfoliating treatment. I wouldn't return or recommend.

Had an appointment with Nokky that I made online. Online booking was very easy and they sent an…read moreemail reminder the day before. Nokky was prompt, professional, and good at what she does! I did the VVIP Signature Hair Growth Treatment which included the back massage and it was a pleasant experience from beginning to end. I had received a gift certificate that was easy to use and plan to return.

This is the ONLY nail salon I go to! The women are so nice, and it's always so clean. Joy is my…read moreabsolute favorite, and I will ALWAYS recommend you guys. Thank you

I have given this place numerous chances but each time I've been extremely disappointed. I've seen…read moremany people (myself and mother included) be seated, told we would have our nails done very shortly, have them wrapped in aluminum, only to have someone else worked on who came in next. Furthermore, each time I go here my nails chip for some reason within only a couple days... a lot. Keep in mind, I don't bite my nails at all not work a ton with my hands. And every time I get a basic gel manicure with two holographic nails they'll quote me a different price (paid with cash each time), it's as if none of the employees know what the services cost and would make up something different each time. One time my nails chipped so bad I went back to have them fix it. The end result? The gray didn't match the one they used originally, and the "holographic" looked completely different! They gave me the ugliest, mismatching nails and then sent me on my way, not seeing anything wrong with it. Very unprofessional and terrible customer service. They just want to get as many people in and out as fast as they can, sacrificing quality in the process. Found a new nail place that I like far better and I never have any of these problems anymore.

Great service, new website, same location. Here is the link…read morefor the spa: https://lovedetoxspa.com/

An amazing spa and the owners truly care about using the highest grade products and all the…read morepractitioners wholeheartedly care about your health journey. If I could give it ten stars I would!

I didn't have enough foresight to make an appointment but they were able to fit me in, even though…read morethey were busy. Every single customer seemed happy. The ambiance was great, from the decor, to the music, to the immaculate work stations. I got a full set with gel. Min did such a great job. Super thorough. Confirmed multiple times with me that they were the right length and shape and color. I couldn't be happier with my choice and I will definitely be back to see Min!

Back for another pedicure and it's always an amazing experience! Fantastic staff and services in a…read morerelaxing setting.

I've been a regular customer for a long time now, and I look forward to every appointment. Staff…read moreare personable and professional. They operate a wildly popular business, and as such, by appointment only. I've had appointments rescheduled by the spa (due to death in the family) and by me. In each case the issue was handled beautifully. After reading a couple of earlier reviews, I can honestly say that I've never heard any inappropriate language, or anything that could be considered unprofessional. I get great advice and care every single time.

I visited the salon today for what I believed was my scheduled appointment time, only to be told…read morethat my appointment had actually been booked 15 minutes earlier than what was communicated to me. As someone who had plans for the weekend and specifically arranged my schedule around this appointment, the situation was extremely disappointing. What was even more frustrating was the lack of professionalism and empathy shown regarding the miscommunication. In a customer service-driven industry, I expected at minimum an apology or some effort to accommodate the situation, especially since the error was not entirely on my end. I chose not to reschedule and accepted the loss of my deposit because I do not feel comfortable continuing to support a business that does not prioritize customer experience or accountability. Mistakes happen, and I completely understand that but how a business responds to those mistakes matters. I would strongly recommend implementing an automated confirmation or reminder system to help avoid appointment misunderstandings in the future. Unfortunately, this experience left me feeling undervalued as a customer, and I will not be returning.

Mindy, you always do a great job, I think you're the best!…read more A wonderful pedicure, you make my feet feel great and you do my hands and nails so good!

Love Mindy and the entire team. They are the best around, take great care of their customers, and…read moreare so incredibly friendly. They just upgraded their chairs, the entire space and spa offerings. They even have a steamer for your pedicure!