Purchased Groupon for waxing. Was able to easily make appointment via website. Miranda was kind and…read morewelcoming. She explains the process and makes you comfortable in a situation (waxing) that could easily be uncomfortable. Would go back again.

I purchased a voucher thru Groupon but could not make an appointment without giving my credit card…read moreto be stored in this business. Be aware that to make an appointment here you will need more than your voucher to rederm

Got a fabulous couples massage. The atmosphere was so soothing and relaxing . I had Adam and my…read morehusband had Beth. They were great!!!! A fabulous treat during a stressful time of the year. A massage is always a good idea!!!

Nothing like being taken advantage of as a pregnant client. I have never left a massage angry until…read moretoday. Back story: I was 7 min late to my appointment because of the cluster of the Mount Rose Ave exit. I drove an hour to this spa to get a prenatal massage at the recommendation of a friend who had just had one. I specifically came here because they were the only spa that said they would do a belly-lying prenatal massage with a special pillow. Once I arrived, the receptionist said that I wouldn't be able to have the full hour massage because there was an appointment after mine. I agreed and said that is totally fine, I completely understand. She also said that I wouldn't be charged the full price for the massage because of this. Once the massage therapist escorted me to the room, she stated the massage would be about 30 minutes. I again stated that was fine and I completely understand and she can do what she needs to stay on time. Upon my interview prior to the massage, she stated that I would be in a side lying position. This was a huge disappointment since I specifically came to this spa to NOT do that position. I went along with it since I was already there. She also stated it wasn't going to be like a regular massage. She was right. Again, disappointed that it was basically like rubbing oil on my body. Upon checking out, the receptionist goes to ring me up, and asked me how long it was. I stated 30 minutes because that's what the massage therapist told me it was going to be. There was no 30 minute massage option for check out. She goes to ask the massage therapist who then tells her it's 45 minutes and that counts for the full time. When the receptionist stated this, I said that didn't seem right (my phone timer said 33 minutes when I stopped it to change. Yes I time people because I don't trust them for this exact reason) so she called her manage. She told her manager that I was massaged for 45 minutes. I was not. And they told me that I had to pay the full price. So not only did they charge me full price for a 30 min massage, I didn't even get the massage I wanted. How manipulative to tell a customer one thing, and then change that at the last minute. I left a tip for 30 minutes of work, specifically for this reason. Will not be returning since they told me over the phone when I booked the appointment that they could accommodate a belly lying prenatal massage, and because of their manipulative charging of prices after a partially rendered service.

I am disappointed with how my membership cancellation and outstanding services have been handled…read more On two separate occasions while I was an active member, my scheduled services were cancelled at the last minute--after I had already arrived at the spa. Being informed of a cancellation while I was already there was both inconvenient and unprofessional. When I cancelled my membership in May, I was told that I would have 90 days to use my remaining services, which I understood to include two services due to the billing cycle. Two days ago, I called to schedule those services and was told there was nothing noted on my account and that management would contact me. I never received a return call. When I called again today, management informed me that the contract actually allows only 60 days after cancellation and that my services expired on the 9th. Ironically, that was essentially the same time frame in which I had already reached out to schedule them. Had someone returned my call as promised, this situation may have been resolved before the deadline. The manager also informed me that I still have unused gift cards purchased in November that I can use toward services. While I appreciate that those gift cards remain available, they are entirely separate from the membership services I had already paid for and should not be presented as a substitute for the services that were still owed. Overall, I find this experience to reflect poor communication, inconsistent information, and subpar customer service. Between the last-minute cancellations, the failure to return my call, and the conflicting information regarding the cancellation policy, I have been left with very little confidence in how customers are treated.

This was one of the best massages I've received, everyone there is insanely friendly. I had the…read moreHimalayan package w Stella, I will be booking with her again she was amazing!

This is a beautiful spa! I have been to world class spas all over before and this little gem really…read moreholds its own! Victoria took the time to show me around before my appointment and ask if I needed anything before my treatments. The spa has a ton of amenities like tea, coffee, wine, and cookies available. My massage was with Ashley and it was an incredible massage! I didn't have any specific requests but she of course found a few little knots in my shoulders. She was firm but gentle! I also had a wax, scrub, and facial with Juliana and she was so sweet and gentle. I really enjoyed chatting with her. I didn't try the salt room but it looked really cool. Maybe next time! Overall I recommend this spa! I can't wait to return :)

Friendly, welcoming and genuinely kind. Love the staff and service. Will continue to support…read morebusiness and spread the word of a great customer experience.

Here today at Faces By Kristine for an overdue facial (I missed my monthly December facial), the…read moreDermalogica LuminFusion Facial is what my skin needed. Why? The key benefits of the LuminFusion treatment include reviving dull-looking skin, refining skin texture & tone, and minimizing the appearance of aging. This treatment is perfect today since I noticed bags developing under my eyes. Krissy listens to you and is knowledgeable about what your skin needs at the time of your appointment. Krissy's salon is private, comfortable, and soothing for your service.

I've been seeing Kristine for facials and skincare products for a little while now, and I cannot…read morerecommend her enough! Her facials are not only the best I've ever had, but she also takes the time to understand my long-term skin goals. She creates customized plans for my at-home skincare routine and recommends products that actually work for me, which has made a huge difference. On top of her expertise, she's just an awesome person - so cool, fun, and easy to talk to! I always leave my appointments feeling relaxed and confident, knowing I'm in great hands. If you're looking for someone who truly cares about your skin, who tells it like it is, and makes you feel like a VIP every visit, go see Kristine. You won't regret it!

Best facial ever. Accommodating schedule. Quality products are used and Roopa is a very skilled…read moreaesthetician.

I have been going regularly to Roopa Facial Spa for several months now. Roopa is sweet, kind and…read moreskillled at her craft. The facial's are relaxing and invigorating for my skin, and she takes special care concentrating on my 'problem' areas. Her studio is clean and welcoming. I would highly recommend her spa!!

I went to Micky to have two skin tags removed that I have had for years…read more Absolute wonderful experience! Very clean and modern facility. The experience great and no pain at all during the procedure. Micky made sure I was comfortable and that I did not need a break during the whole process. Very professional and knowledgable about all of your skin care needs. 10 star review. Do not hesitate to have any skin care needs done from a true professional that has so many years of experience! You will love the entire experience and i guarantee that you will return to her for all of your needs for skin care!

My service with Micky was phenomenal! This was my first facial treatment and my skin just felt…read moresmoother and cleaner. Coming out I was more relaxed. I believe I'll try one of her enhanced services next.

This is a beautiful, serene place with quality products and excellent, caring practitionersread more

I visited Lancaster, PA to use my free Marriott Rewards night (and used points for my 2nd night)…read moreand had never been to the area. I don't recall the person who gave me the Drift Away massage but it's an amazing experience - very relaxing and restorative. The only reason for my 4 stars instead of 5 stars is that it's a bit pricey for just under 50 minutes and though it was recommended to me to book this one, I think a deeper tissue massage would have been better for me. This massage felt great while it lasted but didn't address the knots in my back/shoulders at all, which is what I really needed. They are wonderful there, however, and relaxing in the room beforehand with tea and water was very nice.