Parking: There's no dedicated parking for this UPS Store on…read moreFigueroa. Only metered parking on the street, and it's usually hard to find a spot. We always go as a pair one drives around looking for parking while the other gets down to drop off the package. Wait Time: When I arrived, there were two customers being helped. Surprisingly, there were two employees working (which is rare for such a small store, but maybe because of the holidays). I waited about seven minutes before I was called. After me, about four or five people lined up, so it can get packed quickly. Service: I was just sending out a package related to health insurance. It was super quick. I handed it over, they scanned it, and gave me the receipt sticker. The employee was fine, not rude, but not overly friendly either. Just did the job and said thank you. Store Size & Atmosphere: It's a very small location. A customer was on the side loading a bunch of boxes onto a trolley which made it feel even more crowded. There's also a "For Lease" sign on the side of the building not sure if they're moving or if it's for another unit, but they've been there a long time. Product Quality: I didn't buy anything here, so I can't comment on the store products. Value: I wasn't charged for my shipment (it was covered), so no comment on pricing either. Overall: Quick drop-off, small and busy store, challenging parking, but the wait wasn't bad for me. Good for simple, fast package sending.

I've actually come to this place a lot. Im either dropping off or pick up items from here…read more Every time I go in the guys that work there are always down to earth, real cool and professional. they are really quick getting people in and out . (Keeping the line moving ) and I've noticed that they take their time when there's a person that needs a little extra help. (Really cool) It's actually a really good facility. They do a good job to have a lot of supplies. They have a lot of options for almost any package and their prices are actually really good.. All in all, I have to give them five stars without question because they do a good job and they know what they're doing. Sorry, I don't have any photos,,,,, Just never occurred to me to take photos or the ups store ,,,,,, Haha.

I absolutely love Carmen. She really helped me scan a big 35 by 24 file document for a jacket that…read moreim making for my fashion class. I hope that management knows how valuable, patient, amazing and awesome she is. Thanks chica. You are the BEST!

Workers here are rude and not helpful . They don't accept certain packages at their convenience by…read morechanging policy . Workers are there for their benefits but not to help customers . Talking to managers ard no use caus they don't listen to Feedbacks . Overall , Fedex shipments & machines are ok , But customer service are horrible .

Will never take packages to this place again. Took a prepaid usps package to Ship District only to…read morehave it not get shipped. Tried tracking it and there has been zero movement. The guy that helped me just told me to put the package behind me on the shelf, which I thought was weird because it didn't feel safe to just leave it there. Someone could just come in and steal it, which I won't be surprised if that was the case and now it's just lost. Now I'm out a couple hundred dollars. Don't bring your packages here.

I was moving from LA to Florida on my own and went by Ship District to pick up some boxes. The two…read morestaff members, Cruz and another gentleman, were really helpful in answering my questions and helped me pick out the right size and type of box for my needs. I walked away with a business card and some info about their additional services available. Later that afternoon, I called Ship District back to learn more about their extra services and they had all the help I was in desperate need of! Even though it was later in the day, the guys miraculously were able to get my stuff and coordinate packing and shipping for me. Not to mention, affordable and tailored to my budget. I'll never forget the great service I received from Cruz and his team and highly recommend their services to anyone! Super professional and courteous.

The man helping me was so kind and got my package right away! He was very patient when I had…read moretrouble finding my tracking number. I am a USC student and this is the perfect walking distance from campus.

Easy and quick way to get a document notarized. Reasonable price if you can't get it for free…read morethrough your bank, friendly service and easy to mail out from here if needed.

Pretty standard UPS location. No frills. They have everything you would need. I can't speak for…read moreeveryone but there's a guy at this location named Carlos who is always extremely helpful. Every interaction, he goes above and beyond to make sure that all my needs are met. There are so many other UPS locations that I can go but I have no problem going out of my way to visit this store just to interact with him. Receiving quality customer service seems to be a lost art these days and I like to patronize businesses that still hold their employees to such a high standard. Great owners. Great customer service. Ask for Carlos V. :)

Excellent help shipping out all my packages today, very happy that customer service is always great…read moreat this spot; never had any problems. Definitely recommend

This business is still terrible! I attempted to print out tax forms while the clerk persistently…read moreasked me when I will be done printing my forms. He then tried to charge me extra money for using my credit card - which is illegal in California. I told him because of the contract his business with VISA does not allow him to charge additional fees for using a credit card - he became furious and screamed at me to never come back. He did this in front of other customers along with the postal carrier.

I had a disappointing experience with the customer service at this store. There is a particular…read morecashier who consistently comes across as very rude in the way he speaks to and approaches customers. For instance, I once asked to use a small piece of tape and was told I had to pay a dollar for it, which seemed unreasonable given how little I needed. Every time I visit, he insists on charging a dollar for the smallest things. On my most recent visit, when I expressed my frustration, he told me, "Then go to a different store!" I left feeling very upset and disrespected. I would rate ZERO for this store!

I had a great experience here today. I needed to send a fax with sensitive information. Quick and…read moreeasy to fax here. They provide a free cover sheet and let you fax it yourself, which I appreciate for privacy reasons. I'm the only one who handled my documents. It's $1.99 per page. The machine also prints a confirmation to confirm your pages were sent. Cici helped me today and she is wonderful! She is so kind, helpful and positive. Great energy and she brightened my day!

I had to print something, and since I don't have a printer anymore I e-mailed the letter to the…read moreFedEx office on S. Hill and then walked down there with my dog about an hour and a half later. I got there right before they closed, and the gentleman behind the counter looked and he couldn't find my email. So I sent it again. And again. He checked to make sure I typed the address correctly, and I sent it again. Then I sent it one more time. Finally, he gave me another email address to use, and the second time I sent it to that address he finally got it. All this to say that he never sighed, or cleared his throat, or made me feel rushed or stupid. It was past closing time at this point, and he was just helpful and professional. And I really, really appreciate it. I wish I had gotten his name. Anyway, FedEx on S.Hill, you got a customer for life. P.S. Whoever was closing on 5/10/2022 deserves a promotion and a big bonus...

Went in to grab a package before it got sent back to shipper & Tiffany at this FedEx location was…read moreextremely helpful! Not only did she find my package but she also followed up with a voicemail about another package i was expecting that was stuck at customs. Tiffany, if you see this, I did in fact get all my packages and i'm so thankful for your attentiveness!

I went on Christmas Eve and Raul Contreras help me with my package/ Christmas gift…read moreI had been stressing the day prior due to a mishap with the shipper and Raul was able to help me with all my needs. He is such an amazing person. Great customer service. I went in there shaking from stress and left with a smile. Thank you for your service.

A lot of poor reviews were written about this location years ago so I wanted to set the record…read morestraight as a USC student that uses them a lot: - The employees working there are very kind and very helpful when asked questions - The shipping and pick up is pretty quick and an easy process - The hours are accurate - Overall, a convenient place to take care of your packages

I came in a relative rush and a bit of a hurry. Luckily for me, I had the benefit and pleasure of…read morebeing taken care of by two CSA's, or customer service all stars. Benetta greeted me with the personality and charm of a true Southern belle, and Jesse followed up with service that was completely above bar and better than any I have had from any delivery service up-to-date. I needed to come in quickly, and write up a quick thank you letter that have to go out super quick in order to get to the designated location before the close of business tomorrow. And while it set me back $42.91, it was well worth it considering the level of service and the prompt attention I received. If ever in the USC village area, or doing business with the campus college nearby, don't hesitate to come to this location! Best service ever.

Costumer service communication and respect I had a package…read moreneeded to be mail and I was asked to print the label. Then the employee did not follow up at all I had to ask another employee to help me ...........

My printer finally died so I came to FedEx. Luckily, I ran into Cindy who was super helpful and…read morepatient. I had a messy print job where the pdf I emailed was yuuge (25mb), and it had to be on thick card stock in full color. The printer kept throwing errors because of the file :(. Cindy got my file and printed it for me. White glove service