Tragedy of errors dinner experience...you can't make this up!
1. 4pm Wednesday reservation, party of 4 adults; arrived and seated promptly, only patrons in restaurant. Good start, but don't be fooled, it's downhill from here.
2. Waiter only filled 3 glasses and started to leave...called back to fill the 4th.
3. Drink orders taken...about a 30min wait for 3 drinks to be served. Nothing complex: 1 root beer and 2 cocktails.
4. Appetizer orders taken. Menu states 1/2 price appetizers from 4p-6p. Dinner order also taken. Out of short ribs, out of fingerling potatoes... Chicken marsala ordered with request for extra broccoli instead of rice.
5. No bread basket provided for table. Didn't realize we were shorted on this until noticing it on subsequent tables.
6. Apps served... bread was requested at time of ordering Irish steamers to use for dipping in the sauce...never provided. Waiter apologized and went to get it-never returned with it. Sauce is described as being Guinness steamed with garlic, herbs and drawn butter. It was a vinegary, burnt-tasting brown liquid. Just as well waiter forgot the requested bread as sauce was inedible. Crab cake app was meh. Bang-bang shrimp was the winner.
7. Waiting for dinner...
8. Apps consumed, a 2nd cocktail requested by one person...after waiting over half hour, her husband went to the bar to get it for her. Waiter in the wind.
9. Salads served for the 2 whose dinners included them, but wrong dressing with one of the salads. Corrected with apologies from the waiter. Decent salads.
10. Another half hour+ wait for entrees. Chicken marsala was served over pasta?! and no broccoli in sight...waiter took dish back to kitchen to correct. Again with apologies. Clams fra diavolo ordered by 2; only 6 clams in each dish and sparse sauce (extra sauce was requested but never provided...waiter said it is prepared to order, so unable to obtain more, offered marinara which was accepted, but also never provided). The sauce provided was delicious but inadequate in quantity to fully coat the the pasta. Chicken marsala with generous portion broccoli. Broccoli was was the highlight...crispy-tender roasted with some charred edges. The filet was cooked as ordered but seemed small for the $48 price tag.
11. It is now 6:30 pm, dinner consumed, dessert declined. Waiting for checks (2 separate checks were requested at the onset). Also note 3 of 4 water glasses were empty and no attempt to refill. Still mostly empty tables in the restaurant.
12. Waiting for checks... finally check arrived...all items on single check. Waiter left to correct to separate checks as initially requested. Throughout all the delays and errors, profuse apologies from waiter, but this really grew old.
13. Separate checks arrive... Irish steamers charged at full price ($24 for 12 clams!), other 2 apps at half price as per menu...waiter questioned and said the steamers are excluded!! This is not stated ANYWHERE on the menu or the listing of appetizers. He offered to adjust price after I expressed my annoyance, but husband said not to bother as we were already so delayed and waiter was obviously inept. So, we paid cash, other couple used credit card.
14. Waiter returned with card and we see that he applied our check to their card. Not sure how he could mix this up... cash was with our check, credit card with theirs. Tangled mess!!
15. After much delay, finally straightened out, sort of... they ended up applying the difference to the credit card. In the meantime, waiter said he would have manager come to our table. Never happened. Finally departed @ 7:29pm. Almost 3.5 hours of disaster in a not-busy restaurant for early dinner on a weeknight.
16. I'm now kicking myself for leaving a tip. We are locals and will NEVER be back. Word of mouth is worth a lot.
18. As a small town we crave a few decent places for dinner out. Sadly, this one does not fit the bill. Management needs to manage, train and monitor staff. Especially with moderate to high menu pricing, service should be flawless.
17. Suggest: travel to Schroon for Flannigan's or Pitkins, or the gem in Pottersville: Cafe Adirondack-we've had many, many meals there...always delicious and fair priced, competent and friendly service. Highly recommend. read more