I had the worst experience of my life in this location! I ordered two pizzas to pick up last week to take home and the manager messed up while ringing up my order on one of the debit machines, so she switched to the other machine. And then assured me that my card was not going to be charged twice so off I went to enjoy an evening of pizza. The next day I saw that both charges were pending in my bank account. Now, I know that this can happen but usually one of them disappears when the mistake is accounted for, so I let it go and watched it for a couple of days. Sure enough... the second charge was still there and both had been posted. Not to happy at that time, so I called the store to explain the problem. I was told by Kandis (The "manager" ) that I would need to bring in a copy of my bank statement and she would provide me with a refund. Here's where it gets bad. I did everything (I thought this process was not really customer friendly) I had to take time on my lunch break to go in and PROVE to her that my bank account did get charged. I got there, she told me she would have to get it approved by the owner and went in the back to "call" him. She came back, took the money out of the till with intent to hand it to me, however, when I asked her why she had the attitude that she was going out on a limb to do this huge favor for me, she took the money, went to the back of the store and left me standing out in the lobby for quite some time like she was trying to control the entire situation and intentionally making me wait for MY MONEY! I did not expect this simple business transaction to turn into a childish game on her end. After I couldn't get her attention by calling for her I picked up a pen and gave it a little flick across the counter to see if I could catch her eye. Nothing... I then walked to the end of the counter and saw her in a back room with glass and she ignored me, but shook her finger at me like a mother signaling to her child to go away. I told her I was not leaving until I got my money and my bank statement which she was hiding in the back room. She had no intention of returning it so I was left no choice but to call 911 to get what was rightfully mine. Watch your bank account if you use a debit card here! I believe she has a little scam going on and I called her out on it (not everyone looks that closely at there accounts.) I would like to speak with the owner to verify this process. read more