The eccentric kid working cashier was beyond kind! The food quality didn't even seem like fast food, [[HIGHLIGHT]]I love eating in there because it is spacious and usually very clean[[ENDHIGHLIGHT]] read more

Food was good but it took over 25 minutes to get our food (at the drive through) and there were several mistakes to our order. When we arrived to our destination we discovered that our soup was missing entirely, as were the kids' apples. They did throw in some chips, and bread, and 2 cookies to try to make up for the wait. Unfortunately, not receiving the soup we paid for was disappointing. And the mix n match sandwich I ordered was put in as a full, and we were charged for that rather than the half. read more

This Panera location was great! [[HIGHLIGHT]]Fast service, and the dining room was very cute and warm.[[ENDHIGHLIGHT]] They did have several menu options unavailable, but what they did have was delicious! I definitely recommend this location if you're in the area. read more

Panera Bread - Toasted Caprese Sandwhich & Creamy Tomato Soup - Sandwiches Near Me - Burlington, Washington

No customer service whatsoever! Only contact is entering your order via a machine. We had a question, but no one available to ask! Soup was okay, but really felt cheated on the amount in a bread bowl verses in a regular bowl. [[HIGHLIGHT]]Dirty dishes stacked so high that it looks like the bin hadn't been emptied all day[[ENDHIGHLIGHT]] read more

My friends and I stopped on Sunday after an event in Puyallup; we spent an HOUR in the drive thru. We entered the drive at 3:06 with 3-4 cars in front of us. We waited for 40-45 minutes before we could even place the order at the speaker. When we got to the window we were made to wait to pay, and then to receive our food despite seeing the bag within plain sight. To be clear, we ordered a single sandwich and a cup of water. We pulled out of the drive thru at 4:07. We could have been to our destination in that time frame if we'd stopped elsewhere, and I shall never be returning to a Panera. read more

We love Panera We love the Sip Club! We've visited probably two dozen locations in the last six weeks in three different states on our summer road trip. We placed our order in the app and when we walked in they were ready to pick up.. easy peasy. The dining area was clean, the staff were friendly and the coffee was delicious. read more

Panera Bread - Sandwiches Near Me - Burlington, Washington

I have only used the app to order and pick up, and I have to say, it works well.. As far as the food, it was good, my order was correct and available when promised. Good place to come for a sandwich read more

Having multiple items unavailable on your food items is a little odd. Usually like Panera and came to this location in a pinch because we wanted a sandwich from Costco and the food courts closed for repairs. When ordering the sandwich I usually get it had an item that was out of stock, then after ordering we were waiting for 10 minutes they came up to me asking about another item being not in stock and if it was ok to make it. Definitely prob look for another location which will have everything on it. read more

Many thanks to this Panera location for preparing a very last minute catering lunch order. I placed the order online prior to leaving, roughly an hour before pick up. Danielle and her team were very courteous, and efficient. Unlike most locations in Western WA it sits within its on lot allowing for a great number parking spots. The order was packed and ready right at the provided time. Each the quality was as expected and the providers were happy with their meal. I will definitely utilize again, and recommend! read more

Panera Bread - Sandwiches Near Me - Burlington, Washington

Ordered a bacon and an artichoke souffle which is like an egg quiche croissant type pastry. The Cashier took my order without telling me they don't have an Artichoke soufflé. I received a chopped bacon and plain cheese soufflé. It took them 8 min to heat it up. It did not taste like a pastry but a doughy over baked frozen pizza dough like egg thing for $16. It was disgusting and I will not eat at Panera's again. Very dissatisfied with the service and the product presented. read more

Well, well, well kiddos just imagine I have thrown out the ever fleeting five stars. Five stars because honestly, the cashier was a saint waiting on my husband to make a choice of some sort as he was going between the two and so I just ordered the sandwich he wanted to order and honestly I wasn't expecting much . To report that I was beyond thrilled with everything in the same visit at the same place at the same time , [[HIGHLIGHT]]the service , the cleanliness and everybody's being polite and nice.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The table was spotless,[[ENDHIGHLIGHT]] but the best part is that dang salad and that crazy good sandwich. Hubby said salad was very good but the wonderful bread with spectacular Italian beef was beyond stupendous and of course you always have a dessert, the everything kitchen sink cookie is still a winner. Am I even annoyed that I spent almost $40 for lunch absolutely not. I am over the moon to pay for amazing food and honestly the last Panera I ate at was 15 years ago was terrible on Everett Mall way and vowed I was never going back. read more

Very disappointing They did not have the right cheese It took 20 minutes to make It did not look impressive and was basically pathetic They have been open too long to have this many problems read more

Panera Bread - Caprese - Sandwiches Near Me - Burlington, Washington

See all

Incredibly rude staff. As rude as anywhere I have ever seen. And I see by a lot of other posts that rude staff and management are a big problem here. No wonder they have three stars. read more

If I could have one American chain in Canada it would be Panera. I always stop in when shopping stateside for a tomato soup and sangy! The teen taking my order was so genuinely friendly and then plenty of space to sit and eat, and it smells like baked bread in there. Zero complaints, best fast food in my books! read more

Will never eat at Panera again. After going to this location 4 separate times and them being out of several menu items, I'm no longer a loyal customer. read more

When you go and order sourdough bowl and they don't tell you their out till they serve it in a bowl. But I was given a roll. Whoppeee. Call ahead if it matters. It does to me bumm. Won't go to Burlington one to be safe read more

I went here for a small family reunion, and we had an excellent time. Food was served quick, and tasted great! We appreciated the patience from the cashier (young woman with blue hair. She was great!) [[HIGHLIGHT]]Although one of the toilets in the women's bathroom didn't flush right, but that is our only complaint.[[ENDHIGHLIGHT]] Thank you! read more

I love Panera Bread. We have two where I am from that I frequent, and that's far away in Arkansas. While traveling, we experienced excellent consistency with what I can only assume are Panera standards. Thank you for excellent food and service! read more

See all

It's ok. It's Panera after all, a mega chain. At least you know what you're going to get in terms of selection, price range, and quality.

Alex at the front counter is delightful. He helped me manage my many food sensitivities and find something delicious to eat. I very rarely write reviews but he impressed me so much I had to give him a shout out. He definitely went above and beyond. Thanks Alex!! read more

Panera Bread is a fave, and the staff at this one is usually Friendly & helpful. I stop here on my way to & from Canada. It's next to a Costco Gas (cheap cheap), and costco. It's a standard format restaurant layout for Panera bread. The you pick two is a favorite (broccoli cheese soup & sandwich or green goddess salad). The parking lot can be a little awkward mixing with Costco traffic. But definitely worth the stop. read more

Panera Bread - you picked 2, bbq chicken mac& cheese and southwestern lime chili salad - Sandwiches Near Me - Burlington, Washington

Our cashier was a this one girl who had a bunch of piercings, she WAS SO NICE and deserves a raise! 10/10 experience!

I am very upset at my experience. We experienced a problem within every area of this restaurant. The food was very gross. My family and I had ordered two mac and cheeses, and a "You pick two" with wild rice soup and a sandwhich. The sandwhich and one of the max and cheese were good. How ever, the other mac and cheese was disgusting to put it simply. It wasnt the right texture and tasted very odd. The cheese was very thick and tasted sort of old. The wild rice soul was also messed up, my daughter said it tasted sour and I tried it and agreed. The wait time for our order was very long. The employees were very friendly though. [[HIGHLIGHT]]The environment itself was clean for the most part.[[ENDHIGHLIGHT]] read more

Panera is pretty consistent, so I know it will be good every time. Alex was very nice, professional, and took good care of my group.

I'm​ surprised by the bad reviews of this Panera Bread location because I had an excellent experience. Maybe I was lucky, but I hope they always operate this way. The tables were dirty and no one was here- but they looked busy with catering orders. We were greeted by the staff at the counter and they were patient since this was our first visit. read more

Panera Bread - Sandwiches Near Me - Burlington, Washington

Good food, [[HIGHLIGHT]]needs tables clean[[ENDHIGHLIGHT]]. Got our food fast , also soya drink machine needed cleaning.

Great breakfast especially the Chipotle Chicken and good service too. Could charge Tesla closeby and have breakfast in the meantime.

Panera bread is unfortunately overrated and overpriced. The sandwiches are small and so is literally every item on the menu, right down to the small red apples. It is very basic food, and it is like the smallest omit that slides away from your toast better get eaten, die do the high cost. I'd better not continue, because I know how Panera is some people's favorite spot. To me, it's better to make your own Panera from home. read more

Regulars to Panera up and down the I five corridor we expected quality food the wife ordered a caprice he sandwich which was pretty good but they were out of mozzarellar The salad was totally void of green and the stock Raden brown of the lettuce head was in the mix as well as some other rotten lettuce that was green slimy The service was sketchy at best No butter came with the bread it was serve yourself time and no lids fit the cup that we received Bad day to go to Burlington Washington Panera read more

I totally get the negative reviews, but I've had an overwhelmingly positive expirence at this location. The staff may not be the most friendly- but they seem to be patient for first time customers. The food is what you'd expect from a chain. Not the freshest, but it's decent. I started to enjoy this location more after they added flat-bread pepperoni pizza- and I've been coming here more often. Although not the best place to eat, there's not a whole lot of better places for quick dining at a chain restaurant in this area. I think it's this, Five Guy's and Olive Garden? Or maybe I'm thinking of another location? Anyway, a decent place to eat. read more

The young man working at the register named Alex deserves the world. This guy put forth so much effort into serving me, recommended me sandwiches, and even came over for a taste test to see if I liked it. This guy cares more about his job than I currently care about anything in life and it was very clear he was putting forth as much effort as possible to do his job perfectly. This is genuinely a remarkable young man and it was really refreshing to see how polite and professional he was. Genuinely this guy should be put to work somewhere more valuable and he deserves a raise. I've never met such a professional fast food employee in my life. In the nicest way imaginable, this employee is on the spectrum and truly goes to show that his disability does not stand in his way. I was very impressed and proud by this man and hope he knows his efforts do not go unnoticed. The bacon ranch suggestion was fire, thanks Alex. You inspired me today. read more

I'm surprised by the bad reviews of this Panera Bread location because I had an excellent experience. Maybe I was lucky, but I hope they always operate this way. We were greeted by the staff at the counter and they were patient since this was our first visit. They have a huge selection and being the way I am, I wanted to try everything. I ended up ordering: Soba Noodle Bowl with Chicken - healthy, filling and tasty. It wasn't very Asian tasting, if that makes any sense, but I still liked it. Roasted Turkey Avocado BLT - healthy, but still very tasty. Avocado was ripe, turkey wasn't too dry, bacon added flavor and bread was fresh. Bear Claw Pastry - not healthy, but who cares, it was freshly baked and delicious The dining area was clean, bright and well maintained. It was comfortable and kid friendly. The staff came by to say hi to our daughter and later on again to offer us some cheeses soufflé samples. If I wasn't so full, I would have ordered a full one as well. read more

See all

Good quick and friendly service sums it all up. I love Panera bread seems like I cannot get enough. Came here to pick up a dozen bagels for $6.99. Their bagel are made daily and are huge. Love them. Ordered their usual breakfast sandwich and it's always delicious. This is the closest location to canada as of now. Will come back for more goodies read more

See all

Order accuracy to me has been between 50% and 60% for some time. Staff frequently fails to bring food to cars a curb side, store has historically run out of bread frequently. Not an issue with other Panama Bread / St. Louis Bread Co restaurants I've been to. Shame the one in my home town can't figure it out. read more

Terrible coustermer service. Was in line for over 20 minutes and asked what the issue was and to speak to a manager but no one ever came or was in sight. read more

Such good service! The staff went above and beyond to be kind. They even gave us a free cookie when we had to wait just a few extra minutes to cook our food. First time at Panera and I'll be back! read more

Today I embarrassed myself by thinking they messed up my order when really I had ordered incorrectly. The manager was very quick to make it right when I claimed it was their mess up and was very gracious when we realized what happened. I will definitely come back here. read more

Alex, who took our order, was extremely helpful, patient and friendly. He came around to our table later to check on us. Alex gives the type of customer service that brings us back to restaurants. Thank you, Alex. Sheila Cates read more

Tonight was hands down the worst owner experience I've ever had. I got there a little before 7:30 which I thought was enough time since the store closed at 8. No one was there to greet me at the door so I took advantage of the kiosk. Shortly after an employee greeted me and was extremely nice. After that things took a turn for the worse. The employees in the prep station begin yelling and complaining that I ordered once they were closed. I could hear them calling me profanities and an idiot for ordering so late. [[HIGHLIGHT]]Next they turned off the lights and told me this is what happens when you order from a closed store.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Then the person vacuuming began ramming the vacuum into the bench I was seated at.[[ENDHIGHLIGHT]] When I was finally able to pick up my food the employee would not give me a drink cup. This is the first time I've ever felt unsafe at a Panera and will not be returning. I did not eat the food out of fear that something was done to it. read more

The girl that took the order was nice and efficient. [[HIGHLIGHT]]Went to go get a table and every table we went to was dirty.[[ENDHIGHLIGHT]] I Asked if somebody could wipe the table, they just walked away I assumed to go get a rag to wipe my table. Waited and waited nobody came so I went back and they handed me a dry towel,WTH? Not only did they expect me to wipe my own table but they gave me a dry towel to wipe it with so I said could you wet this please finally some girl came out with the dry towel walked towards the table I said again could you wet this please. She went and got some wet rag, was not friendly and left the table pretty much sopping wet. For the prices the food was horrible. I could've went to Subway which is subpar as well and gotten a better sandwich. Haven't been to Panera in years didn't used to be this bad will never be back. I think the smoothie use to be fresh fruit tasted like it came out of a plastic container and was blended up. It was horrible my child wouldn't even drink it. Also I left them a tip when I bought my order wished I hadn't, really wanted to go ask for it back lol horrible experience. The soup tasted like it came out of a can Campbell's would've done a better job. And this was like 7:30 at night they weren't even busy, but had plenty of people walking around not doing anything. read more