Plentiful parking in the shopping center parking lot…read more When you walk inside, you order at the counter but a lot of patrons call in to-go orders. Staff was friendly and helpful in answering questions and making suggestions. We had a pepperoni pizza with honey, as well as a bbq (pork?) option. Both were great and the thin crust was perfectttt. We ate inside and the tables were plentiful and clean! Great option for a quick bite or group lunch/dinner. Their menu also had non-pizza options and and an array of desserts! Small snafu when we were given the wrong pizza in the beginning, but they were gracious enough to let us keep it and the pizzas we did order soon followed and came out fresh!

We've never had a bad experience and the food is always great. The staff are friendly and helpful…read more Get the cheese sticks. You won't regret it.

Traveling and wanted to stop to get a bit to eat. Found Tom's Fried Pies ans I am glad I did. I…read moretried the Beef & Veggie Pie and it was filled with delicious mix of ground beef LC carrots, peas, potatoes and gravy. I was so full I couldn't eat my peach pie. For under $20 I got the beef pie, peach pie, side, and a drink. Reasonable price for what you get. Friendly staff answered all my questions.

Very friendly staff who made recommendations as to which pies were most popular and made sure we…read morehad all we needed for our to-go order I had the Oreo cheesecake fried pie and oh my goodness, this should be world wide and at every fair that exists! The crust was flaky and delicious and the filling was creamy without being too rich. Glad I don't live nearby or I'd be 1000lbs. This will be a mandatory stop from now on when I am in Richland!

Evidently the pizza-making staff are not paying attention to cooking times; my last 2 pizzas (I…read morealways or stuffed crust cheese with light sauce and extra cheese) have been overcooked, one was burned on top. Of course, I didn't know this until I opened the box to eat. I have always loved the pizza here; what is going on?

The food was made fresh and hot. As far as Little Caesars and restaurants that share a lobby with a…read moregas station, this place is pretty good. The service was fast, but there was an almost 10 minute waIt just because they were so busy.

This is the WORST franchise I have ever dealt with. I have cancelled my order twice because they…read morehave either been incompetent, or so late it wasn't worth it. When you ask for a refund...and you will, you will get it 5-7 business days later. Do your yourself a favor and call Papa Johns or Pizza Hut. DO NOT give your money to this establishment.

Not awesome. Ordered pasta and it was about as appetizing as the picture makes it look. Think pizza…read morebuffet is their groove. It also did not look awesome. Surely someone in this town makes decent food. I'm on a quest!

service was poor, and food was horrible. waited 45 minutes for food and they had put it in a box so…read morejust dumped it on a plate. one employee was too busy on her phone to notice I had stood at the counter to ask where was and one moved so slow she was basically not moving. This place was horrible!

Pizza had a nauseating sour taste and was obviously spoiled. It had been cooked while we waited, so…read morethey were clearly using ingredients that were spoiled. We called over 10 times to notify them before I was finally able to talk to someone at the store. Most of the calls went unanswered but 4 times was immediately put on hold without an opportunity to speak. No one ever came back on the line for those calls after more than 10-15 minutes each. The supposed manager said she was unable to issue a refund since we had paid in cash. She didn't seem very interested in the fact that their food is sour and spoiled. Money and time wasted. Pizza in the garbage where it belonged. The department of health should be investigating this place. The pizza crust was absolutely disgusting. It had a very odd rough texture which reminded me of food being stale. The lady that had finally answered their phone said that the restaurants no longer make fresh dough but are sent frozen pizza crusts. Pizza Hut joins other self-sabotaged businesses by making dumb and stupid business decisions. Their business won't survive too many more years which is sad since they were #1 in pizzas my whole life. Customers want freshly made pizzas, not the equivalent of a bad store-bought frozen pizza. Aside from making and selling spoiled nauseating pizzas, this location runs on incompetence. The older lady may mean well and need to work for the salary, but she was first not performing well in the back. The supposed on duty manager then made the dumb decision of calling her to the front to run the register. She was unable to properly take orders and run the cash register. She consistently had to have the manager come help. The manager was making pizzas and completely ignored the long line of customers that filled the front trying to order or pick up pizzas. No one's pizzas were ready on time. This location should be shut down if they can't find competent workers and a more experienced manager who can make wise decisions and manage employees so that the store runs efficiently.

I don't know what's going on in Richland Pizza Hut but customer service here is like anal. It's…read moreslow going, one person in the interaction isn't having a good time, and the other is getting shit on.

The worst customer service EVER!! The rudest lady to deal with!! I don't see how this location…read morestays in business.

Worst Subway I've ever been to. Dead roach on the floor, filthy tables, employee was on the phone…read moreinstead, girl behind the counter was extremely unfriendly and short with us. Overall, a very bad experience.