Panera is a great place to get a meal or snack when you're not in the mood for greasy fast food. I'm a big soup lover so I love coming here for the soup alone. Getting that piece of baguette pairs excellent with any soup you decide to go with. The bread bowls are perfect if you're eating there, it's a meal in it's own. The sandwiches for the most part usually are good, sometimes they skimp on the ingredients when they make them. The bakery section is amazing. The bagels make for a great breakfast the next day. The cookies are a big hit with the kids and adults alike. This location is a hit or miss with the employees, so I always stick to the kiosk or the app when ordering. I will say they need to update the drinks. This is one area that really needs an overhaul and new ideas. read more

Some Paneras are better than others because of the people and this one is terrific! I had lunch with several friends today and the gal at the register, Sarah, was an absolute delight. I've met her before but she was so helpful and friendly to me and my friends today I just had to mention it! Panera sandwiches are very good. I had my standard smokehouse chicken sandwich. It is a perfect blend of chicken, melted cheese, paper thinly sliced red onions and just the right amount of a delish smoky bbq sauce. Just perfect! The seasonal autumn squash soup is delicious. A nice change from the tomato soup I love. One friend had a harvest salad and said it was excellent, as usual. Other friend had a cheddar and turkey sandwich that looked pretty good. Terrific with a bowl of tomato soup that's always great. Coffee and tea are fresh and free refills of all drinks help make Panera a nice place for relaxing and chatting. Glad to say this is my favorite Panera. Give it a try next time you're in West York. Thanks, Sarah, for being you! read more

Panera Bread - Chicken teriyaki and broccoli bowl. Each piece of broccoli you see is a very thin slice of a floret. - Sandwiches Near Me - York, Pennsylvania

Screw me over once, shame on you. Screw me over twice, shame on me. Two times in a row I scheduled a delivery, and each time the Door Dash driver is waiting on the order because Panera can't seem to meet delivery times. It'd be one thing if they would call and give me notice, but that didn't happen. There doesn't seem to be any accountability for meeting basic customer service expectations. read more

We visited your location on Feb 11th about 5 PM. We had the best experience. Everyone we encountered was so nice and "on the ball". The whole place was clean and finally had decaf coffee ready for self serve. I don't know what changed as we come there about once a month. I think things have improved greatly . Everyone of the 6 at our table loved thoer food and commented how good it was. Keep up the good work and thank your great employees. They are so much better than just a few months ago. The food was delicious! I love your salads. I don't eat salads out at restaurants because I don't feel well on them but for years have always felt good after one of your salads. Thank you! Rochelle Livingston read more

This was sooo good and the price was so good as well. When you learn how Panera works you'll see when you put certain things together you come out with a good price good meal. This was under 10.00$ I got chips as well + a French baguette. Panera is not a top 5 star restaurant so stop taking it as that. It's not really overpriced you see the price before you pay for it so .............. I love it it's goooodddddd and will continue treating myself to this good food. If you can afford it you can get it. Service super fast and easy. Highly recommend. Also if you learn to check your things before going home you won't be disappointed :) read more

Panera Bread - Mac & Cheese Bread Bowl - Sandwiches Near Me - York, Pennsylvania

Flatbread pizza is no good. No flavor and over $10. Panera in general is overrated. Overpriced, wanna be healthy, and average sandwiches. Can't understand why they stay busy. Service was very friendly in York though. read more

First the good! Thank you to Panera for being among the first to put pick-up into effect to protect employees and the public. Kudos to you! Thanks also to the new GM at this location for making good when we were shorted five bagels on our order of two bakers dozens and four loaves. We appreciated the offer. We called yesterday to order our complimentary bakers dozen. We waited only a moment or two after pulling up today to get our order. This time it was short only one bagel, but all were sliced when I emphatically asked for them NOT to be. We understand you might have been too busy to bag them up like we asked. So meh. We will probably try another location next time, but this lack of attention to detail seems to be a common problem, no matter the location. We do enjoy our Panera bagels and loaves though, so we will be back for more! read more

I don't like rude people. I don't like rubbery steak. I don't like long waits when there are only three customers. I don't know, maybe it was the neighborhood. I'm really not a hard person please. It wasn't all bad. The cashier was very kind and sweet. I almost gave her a tip. No image to add. read more

I really liked the service and the food! The lady who took our preset had the name Isabella I think! She recommended the brownie and it was amazing! She was overall super sweet! I haven't gotten service that good in a while anywhere else! The food was made fast and was really good! Totally coming back lol! read more

Tried the new turkey in pita bread pick 2. The soup was wonderful ~ as their chicken and wild rice soup always is...the sandwich however did not impress me. When I opened the pita bread to see what all this new sandwich entailed, I was shocked to find ONE bite of turkey, no sauce and everything else was spinach and a few cranberries. Back to the counter I went! The second sandwich had more turkey and sauce but HALF the amount of spinach and MAYBE 4 pieces of cranberries. Sigh. Will not be getting this particular sandwich again. For dessert the hubster and I had two cherry cheese danishes. Outside of the hair on my danish plate ~ they were delicious; especially after heating them in their microwave. Oh PB...please step up your portion control and give hairnets to your counter girls! read more

Roughly 50% of my takeout orders (green goddess Cobb salad) are missing something. I obviously don't notice until I get home. So frustrating. I told the manager multiple times and the problem is not fixed. The only good thing is that they do refund the order when I report it. read more

Have dined at this location numerous times and have always been met with friendly staff, cleanliness, and speedy service and always delicious food! Now working for DoorDash, I have a new appreciation and respect for the staff here who were kind and communicative with me regarding Dash orders. Stopped by 3 times today for pick up orders and everyone was just so great despite the lunch rush. read more

I ordered a Southwest Chile Lime Ranch Chicken Salad for rapid pick-up. The salad was delicious but there was no chicken. I guess they forgot that part. read more

The usual for Panera Bread. The turkey and apple sandwich was great. Of course bread is the winner here, few bad things to say about the bread. The deliver to your table policy instead of waiting at the counter seams to slow things down a little but it's still fast service. read more

Panera Bread - Inside - Sandwiches Near Me - York, Pennsylvania

They were unable to deliver on their rapid pickup promise. They were overwhelmed and the order was 40 minutes late. The manager was unavailable or unwilling to deal with the problem. read more

We stopped in for a quick bite to eat and have some delicious coffee. I had given four different phone numbers to the associate and it took it four times to work... since we have no idea what our rewards was under:) she was very patient:) The service was friendly and the food was perfectly prepared for breakfast. Love the coffee selections as well. Thanks for a great morning. read more

Thai chicken Flatbread: For a place that specializes in bread this is a pathetic example of flatbread. Undercooked microwaved and awful. Panera if this is your new offering you better go back to the development kitchen. Sorry read more

Food was okay, on the other hand... costumer service was awful. One girl was good, not sure what her name was but she was working at the front. There were two other girls who were absolutely awful. We had a party of 7 teenagers and 7 adults. Some of us had to use the restroom and it was open as one of our guests went in, they locked her in and put seats infront of the door. Our guest got locked in and had to bang her way out for 5 minutes. The same girl proceeded to throw multiple chairs and tables during our time of being there. This same girl was recording the minors and making them feel very uncomfortable. She was also talking about us on the phone and using profanity under her breath towards us. (the customers) There was a male who proceeded to walk towards the minors with a fist up and that made them very uncomfortable and scared. While we were trying to leave the girl who threw the tables and chairs also yelled at customers and was making very unprofessional faces and comments. We we're VERY disappointed in this environment and felt disrespected. Will never be back to this establishment. read more

Very disappointed. The size of takeout does not even compare to sit down. You should reduce your prices if you are going to give half the amount. read more

Panera is out go to lunch spot. We live their season salad the strawberries, blue berries, orange and poppy seed dressing. I also love their sandwiches and panini. Their kitchen sink cookie is a must have dessert for us. read more

We stopped in here on a Friday night after traveling 3+ hours to the area. The restaurant was clean, the staff was friendly and the food was good. The manager even gave us free cream cheese when I was surprised it was not included with our bagels. read more

Food is always good, but I did notice while sitting at a booth, the walls were filthy and no one cleaned my table. Other than that no issues. read more

Don't use Rapid Pickup! There was a line andI was in a rush, so I figured I'd try it. Big mistake. I had to wait SEVEN MINUTES to get TWO SCONES. The staff is extremely friendly but I didn't get my food any faster. The line was gone and the place was cleared out by the time I got my order. The scones were delicious but please don't call the service Rapid Pickup because it's not. read more

No one at this store knows what they're doing. Many customers orders were not coming out correct, even the cashier short changed someone. The teen staff that were supposed to bring our food to the table were up front chatting while our soup was getting cold. This store used to be great but has gone quickly downhill. Not coming back! read more

Stopped in for lunch. No wait but busy. Cashier Linda was awesome - remaining calm and very friendly as we changed orders and added options. She answered questions with a super attitude! Will be back just because of this fantastic service! read more

The place is run by a bunch of lazy teenagers. One time we ordered delivery, they forgot a loaf of bread. When the driver returned to bring the bread she had an attitude problem telling us we can't order bread for delivery. Uh, we ordered the food through the app. All the loafs of bread are right there on the app in the bakery section. So if we can't order the bread, why is it available to order on the app? Another time I went in just to pick up 2 loafs of bread. I place the order on the computer, and I continue to wait for nearly 10 minutes standing there while seeing the employees goof off, talking about teenage drama until I finally asked them "where's my order?" which after saying that, they now realized an order came in and someone walked over 20 feet to grab my 2 loafs of bread. And then they all look at me as in "What's my problem?" Oh nothing. It's absolutely fine you wasted my time so you can have conversations on how much you hate some chick you go to school with. Sorry to bug you. read more

I had not eaten here much in the past, but I have to admit I am rapidly becoming addicted. I am a big fan of their "pick 2" option. Pick 2 from cup of soup, half sandwich, or half a salad. A half sandwich and cup of soup are adequate for a meal, as it is also served with some bread to dip in your soup. Although this place can get crowded, they always seem to be pretty quick with getting you fresh and delcious food. Great place to stop for a quick lunch. I've heard breakfast is pretty good too, but have never had anything for breakfast there with the exception of a bagel when someone brought a dozen to work. read more

Highly enjoy Panera in the past but now that they have their new upgraded menu not so impressed lots of the salads that I used to love to eat are now gone most of the sandwiches only reason I really go there it's just for their asiago cheese bagels and cream cheese and of course the pecan twist that's it read more

This is the Panera I usually go to. Service is fast, even when there are large crowds. I like the ambience of this location compared to the others in the area. Definitely a great place to get a sandwich. There coffee is not bad either. I also like how Panera is always updating its menu. read more

I always enjoy going to Panera. They are always updating their menu and having new sandwiches or soups. A great place to catch up with an old friend read more

Props to this location. Was a bit dismayed when I walked in and didn't see anyone interested in waiting on me BUT then I saw the fastlane kiosk. Great idea. Young man got me my bread order, poured me a cup of coffee from the light roast he was brewing, hugged another customer and opened the doors for a gentleman with a walker. Wish I would have caught his name but service like that is not the norm anymore. Thanks! read more

I visit this Panera location pretty frequently as it is in close proximity to my work and I absolutely love it. My food is always ready in a timely manner and the staff is always so friendly and nice. With that being said, during my brief visit tonight I had overheard two separate customers being extremely rude to the girl who was the cashier. The first customer I believe was insisting their food be brought out to them at their car immediately, while the second was being very confrontational with the cashier because something was wrong with her order. Although the second confrontational customer was complaining about her food, the food itself was pretty much gone with almost nothing left in the container. Her remarks to the cashier of "Look at this and tell me what's wrong with it." Did not sit well with me, as I saw it as the customer being as sarcastic jerk. NONE THE LESS, the cashier handled the situation very well, even when faced with such confrontational customer. As someone who has worked a few different jobs in the customer service industry I would like to commend the cashier for keeping her composure and most definitely deserves to be recognized for her great work and customer service. I unfortunately do not know the name of the cashier, but give that girl a raise because it is hard for anyone to keep their composure during interactions with disrespectful and inconsiderate customers. CANT WAIT TO COME BACK FOR COUNTLESS VISITS :) read more

Service format has changed so that your order is delivered to your table. Today I waited 19 minutes to have one bowl of soup delivered to my table. I won't go there anymore on my lunch hour because the new format is far too slow. The funny part is I could have paid a tip when I placed my order. I'm glad I didn't after having waited so long! read more

Ordered our food at register. Asked for certain cheese in soup and no cheese on sandwich. Soup came out with wrong cheese and there was cheese on the sandwich. Ordered a chicken panini and they brought out a grilled cheese. When we informed them of the error the manger (Brie) came out with an attitude asking us what we ordered. Clearly there was a lack of training at the register and Brie had no customer service training. I have been in the service industry for over 20 years. To say that this was the worst display of customer service would be an understatement to say the least. read more

Hi folks....lousy ,tardy, inaccurate service...Boring food.....fairly descent bread and coffee when fresh.....overpriced salads....at times very loud and filthy.....napkins on the floor,crumbs on carpet, filthy tables....overall new management worse service and food...wish it would improve but I am not holding my breath....thank you read more

I hate to rate this location with 2 stars as the frontline staff are very friendly, it's just all the little things that continue to happen here that I never experience at any other location. Here they just dump your bagel in a bag, sometimes upside down, all other locations put in a box. Ask for them to slice the bagel and you'll find the top sliced paper thin and the bottom fat. Get the fruit cup, hope you like almost all one fruit because there won't be much variety. Again, staff is friendly but these little issues at this location continue to make me think I should drive a little further for the south York location. read more

Terrible menu and over price. Soup tastes horrible and when I complained to the manager he agreed with me but did nothing.

I've been a couple times in this Panera, as usually for coffee but whenever I tried to eat, I had a horrible experience. I'm currently sitting, just finished with my panini - horrible experience. I got my order a cherry size 100% fat falls out of the sandwich. I took my plate to the manager, she was like " Oh!- That might be chicken fat ( disgusting )"- she said this with no apologizing, like its normal. It is NOT! I had to ask her to change my order, she never offered. I got my second panini, same one. My stomach reacted really quick ( pain ), I was disgusted of the smell, scared that I'm eating the same thing, just the fat is shredded (and dipped in sauce). I asked her "Is this normal? ", she said "we are getting this premium meat from our vendor" - is see how premium it is. I said " If i want to eat fat, I can go to McDonalds too. I came here for the healthy food" - this was the moment when she left. Dear manager, please read any random copy of the bill, saying "You're order should be CORRECT every time. If it's not, we will fix it right away, and give you a FREE TREAT for your trouble" - Panera, you can always contact me on reveszboti@gmail.com for more information. I am very disappointed! read more