Went in for 2 iced chai tea lattes. The board says $3.69 she charged me 3.89. I told her your board says 3.69 and she gave me an attitude and said well it's 3.89. It's only 20 cents but why do ppl who have attitudes work at a place where you deal with ppl all day. If you don't like your job quit. The cashier name was Lorraine and I will never deal with her again. read more

Love this place been going there consistently for a year. Since the cold weather I've slowed down. However the food is amazing my order is always right. Even when I order for pick up everything is to the tee great place !!! I also love the vibe of the place nice comfortable and not loud so great place to get some work done and your grub on . read more

Service at this location has improved over the past few months

The food there is not bad. However I feel that some of the sandwiches that they make I can do it on my own at home and it'll taste just the same. I find their food to be a bit overpriced. read more

Just left Panera. The service could be much better. Received my food with the bottom plate and food plate with food stains. My mother and I had food stains on the plate. We asked for them to change one of the plates because it was just too nasty. Unsure if the staff had dirty gloves ( which is what I'm hoping for) or they didn't wash the plates. We asked the lady politely to change the plate, she changed it but you can tell she didn't want to. There was no verbal customer service. When we went to sit my mother food was cold and she asked the same worker if she could warm it up. At this point the food was overly hot to the point that is not acceptable to give to someone. So hit it changes the consistency of the food. I should of taken pictures of the plates and the unnecessary overly hot food. My mother brought the food back and the manager said " what do you want me to do". At that point my mother was over the situation and said nothing. If management doesn't know how to fix this, who will. SMH read more

After numerous poor but (barely) tolerable experiences my wife and I have had at this particular location, a recent visit prompted us to contact Panera Bread's customer care line (in vain), the Westchester County Board of Public Health, and the Better Business Bureau of greater NY. In addition to slow (55 minutes+) service for a carryout order, we witnessed multiple health code violations, the most disturbing of which was a bare-handed employee bussing a FILTHY bus-station, changing out an overflowing trash, and then placing those same hands all over unsuspecting customers' trays as she delivered food to their tables. In complete disgust we attempted to contact the franchisee through Panera's corporate line but have yet to hear anything further from them, evidencing their complete lack of concern for the health of their customers. Don't let the name fool you, while Panera Bread is usually a safe, rather bland, (slightly) healthy option for a quick meal, this is an invitation for frustration, a long wait, and inevitable health problems. read more

Understaffed. Unorganized. Slow! Slow! Slow! Prepared meals are sitting on the counter for over 15 minutes! Not one or two, six of them!!! Staff is clearly overwhelmed by a line of 8 customers! read more

I came in to have some breakfast and get some planning done. The staff was very polite, efficient, and accommodating. Having certain dietary restrictions, they were patient as they explained their menu options and friendly as they both took my order and delivered my fresh, hot breakfast sandwich to my table. My cashier informed me about their rewards program and gave me some tips about their self-serve coffee bar. The atmosphere inside the restaurant on this weekday morning was quiet and laid back. I am looking forward to returning! read more

Definitely the worst panera I've ever been to. I ordered one oatmeal, one bacon egg and cheese sandwich, and a scone at about 8 am. There were literally three other people sitting in the whole restaurant. The employees are both incompetent and lacking even a shred of interest in their jobs. Nobody was really doing anything, 20 mins later still no food, I got a refund. If it was a different place I would even care, but I've come to expect a certain standard from panera, usually good food, friendly people, and I've never waited more than 5 mins for food, if I have they come by and at least explain what's up. Upscale fast food should still be fast. Go to the good one on central in Scarsdale. It's busy but they actually do their work there. read more

This panera bread is always busy unless you come early in the AM when other businesses haven't opened yet. True, as other yelpers have said most of the employees should have better attitudes, and the bathroom could be better kept. Unfortunately because of the location and distance of another panera most people come to this one, and the employees are grumpy, letting it reflect in their work. You want to save yourself a headache when you go? Get the app on your phone, order from home or when you're on your way, pick it up and leave or stay there and eat...I am rarely disappointed this way. read more

grabbed a quick bite at panera in yonkers and with rapid pick up i no longer have to wait on line to order as ordering online and pick up in 10 minutes is the way to go. bummed out they no longer carry the chicken soba noodle bowl or pasta alfredo but they just added flat bread pizza and its really good for under 11 bucks. they allow limited seating in westchester compared to nyc which does not. as for the pastries and breads its better to come in the morning when its hot and fresh out of the oven. mostly everything they offer is good and i have been ordering the same soup lately which is the creamy chicken wild rice and with a piece of bread (or 2 pieces ) it will keep your belly full till dinner time. self service drink machine has good selection which includes caff free diet pepsi and a few cold fruit tea's which i have not tried yet. glad most panera bread stores are still open and its a very good alternative over the boring fast food joints . read more

A pretty basic Panera. The cashier Sabrina was very friendly and fast, however my breakfast sandwich came out cold with the cheese not even melted. Not a bad location, however not the best Panera has to offer. read more

The cashier had very bad attitude. This is the worst Panera Bread I've ever been. She didn't know the menu and she dislike questions. I asked for a dollar cookie it was given after she closed the bill and charges 2.90 $. I'll never come again to this Panera Bread and I'll think twice before going to other one. read more

Just walked out of Applebee's. the service was poor with only 3 tables full. I'm enjoying my breakfast sandwich, tea and scone. I knew I should have came here in the first place. Thanks Panera. read more

WORST PANERA BREAD I'VE EVER BEEN TO. 530 on a SATURDAy night, and the workers LOCK the door on all the customers, so we can not enter. Someone leaves and finally we are able to get in, and they say they are so backed up they are only serving drinks. I look over to the seats and there are maybe 10 people. Too backed up? It then occurred to me, how foolish was it of the workers to lock the door, i know they weren't selling food but how did they expect to sell any drinks either if they locked the door so nobody could come in? I was appalled by the service. read more

Awful. Ive been here 3 times during lunch hours, all 3 times they had one cashier working with a line as many as 15 people. Ridiculous. Customer service is terrible. The servers and cashiers are rude and quite frankly this is a disgrace to the Panera franchise. read more

What's gets a "Woohoo!" and is "As good as it gets!" is catering manager Zsuzsu. She is The Best. Zsuzsu is always accommodating with regard to our catering orders and delivery times. We go back time after time because of her. She's warm, friendly, professional and knows her business and her customers. Five stars for Zsuzsu! read more

Service is horrible here one person at register and or taking their time with an attitude. Not for nothing one person in front of me and wait 15 minutes. No. I walked out and had happened everytime. Done with them. read more

Recently opened, standard Panera Bread. I got the "Pick 2" combo. Good deal to have a little this and a little of that (Soup, Sandwich or Salad). Unfortunately not all the food was hot enough. The cheese wasn't fully melted on the grilled cheese. Otherwise, everything was tasty as usual. I will return. read more

i am really mad right now this is by far the worst panera i've been too. i ordered my food almost an hour ago and it still isn't here. on the ubereats app it says the driver is waiting but the panera closes at 7 and on google it said 9:00pm so i am very disappointed. i had to cancel my order and now i am very mad because i haven't eaten all day. VERY un acceptable. read more

Getting service from Panera made us all feel like movie stars, the attention to detail of Zsuzsa, the catering manager, is absolutely an example of dedication and care for their customers. The quality of the food and the presentation of the same is second to none. If you are planning an event, be it a small family reunion or a corporate one with hundreds of guests look no further than Panera and make sure you are personally served by Zsuzsa. read more

this was one of my favorite places to eat and have some coffee until today. i ordered a chicken salad when i sat down to eat it there was barely any chicken instead large pieces of what is call croutons (bread) .a lot of them then i found the core of the lettuce was dumped into my salad . the part of the lettuce the leaves are peeled from like really i did not take it back i ate around it. i paid $13.00 for coffee and salad. this is crazy that someone would put the lettuce core into the salad, that should have went in the garbage that cannot be eaten . also the person who made my salad had no mask at all on. read more

This was my second time at this location, and it was horrible! The first time they did not have any of the ingredients for the sandwiches that we ordered but did not tell us until AFTER they charged us for the order. (ie: Bread, Tomatoes, Gorgonzola Cheese) We asked for a refund and left. The second time, we placed our order and I ordered a drink. The drink machine had run out of beverages so I asked someone to replace it. We waited for 25 minutes for the garbage man to finish putting the garbage away and finally go pick up our food (Eww) and they did NOT fill the soda machine. The orders were incorrect and they even left out silverware! We asked to speak to the manager and waited 10 minutes and no one came. Finally we brought the food to the front counter and demanded a manager come to rectify the situation. We were refunded and offered apologies but I will NEVER visit this Panera again. The service was poor, the attitudes of the staff was poor, and the quality of the food was mediocre. read more

Terrible service I've ordered to-go twice and every time they give me the wrong salad or sandwich. I will never come here again.

This location is nasty! I ordered a Cobb salad to go. The lid of the container had smudge marks on it. Multiple pieces of lettuce were brown. The tomatos were overly ripe. And the woman that served it to me had a nasty attitude. I will NEVER go to this Panera again. The panera in Pelham is much better than this location. Such a wast of $15. -10 stars!!!! read more

By far the worst experience ever! Food arrived 50 mins later. People that came in after us got their food before us. My 3 small children were getting frustrated, I asked to speak to the manager but she did not want to speak with me. Worst customer service ever. I will never again go to this Panera Bread. Stay away! read more

No matter how many times i come here, no matter the time of day, no matter the day of the week, there is only one cashier working. Ever. You are guaranteed a wait time of 15-30 minutes for sure just waiting in the line to get to the cashier. The cashier is unhappy and displays awful customer service, doesn't matter who it is either, they all are like this. Wait time for your food is just as long. Whats interesting about this is, after reading all the Yelp reviews the majority seem to say this place is the worst Panera in the entire franchise. Clearly Panera Bread doesn't read Yelp reviews or they would install new management. But than again i doubt that would change the moral of this place. read more

10/15/17 Horrible service, Cashier was rude, sucked her teeth and proceed to state hold on as she called someone to help her input an order she didn't know how to substitute. As we waited order comes completely wrong to the table. (Portions are very small compared to other Panera locations which is odd) She then proceeds to state that I ordered something entirely different all the while having proof on the receipt of substitutions. As I was waiting for a new order to be prepared I asked if I could have it to go only to have the two cooks in the kitchen area state next time tell my "waiter" cashier that I would like it vegetarian as they complained about having to make a new order. While the manager lazily sat close by and did nor said nothing. Now I understand why such horrible reviews. This Panera is such an unprofessional environment. read more

The staff here was extremely attentive and sweet. The flat bread I normally order was discontinued and they made sure to recommend something similar. Even when I didn't like it they changed it all while maintaining a positive experience. Things like that made dining all the more pleasurable. read more

I know it's a chain but I love Panera and they are a great addition for the Cross County mall. Their French Onion soup is one of the best. Also recommend their green tea, and vanilla latte. read more

I like Panera....Staff is friendly and place is well kept. However the wait is usually more than I expect and I wish they had more vegan choices. read more

Finally opened!! Looooove it the best is the "Pick 2" Cuban panini with chicken soup on cold day....

This was my dirt visit to this location and I was very happy with my food and the timeliness in which it arrived at the table. Everyone's food was perfect. I typically go to the one in Scarsdale but this one was just as nice. It was in the evening and not as crowded as the lunch rush. They were out of ciabatta bread but our sandwiches were just as tasty. read more

Don't come when you are really hungry cause you will end up super hangry by the time your food gets to you. Food is OK, the broccoli cheddar soup salvaged the rating cause cant say anything bad about a warm cup of broccoli cheddar on a cold day. Pretty clean in the restaurant and friendliness varies. But again, takes super long for your food to come out even if ready on the counter to be delivered. read more

The brocoli- cheddar soup is very good. My favorite sandwich is the Chicken Chipolti. Nice place. Gets very crowded around lunch time but they do a good job getting you out. read more

Good for a quick easy lunch. Nothing really stands out but at least you know it won't be a bad experience. My recommendation would be the cream of broccoli soup in a breadbowl read more

Food is always fine, it's the service that's terrible. The place was not very busy, there was no line, but I stood in front of three empty registers and no one came to take my order for at least 5 minutes before I finally left. Maybe someone took a break when they weren't supposed to, I don't know. I'll still eat there, this isn't something that has happened regularly, but it was very frustrating read more

Worst panera bread by far! Waited for my food for half an hour and when I go talk to the manager to get a refund the food magically appears. Told them no and got my refund. If you happen to be in the mall and crave Panera Bread, drive somewhere and don't even bother giving this place a chance. read more

I've always liked their bread but had never eaten here. I did today and will not again. The cheddar broccoli soup while tasty was luke warm at best. The grilled cheese sandwich was the worst I have ever had, dry, a single slice of cheese really! Ten times more bread than cheese. Best part of the meal was the potato chips. read more

I have never had such an atrocious experience at a food establishment as I did at this Panera. We ordered our food and waited 40 minutes before finally making the decision to get a refund and leave. Over the course of the time we waited, we alerted multiple employees, including one who stated that a manager was "taking care of it personally". More time passed, and no such thing ever occurred. After 40+ minutes of waiting, there was still no sign of our food. Not only that, but I saw only one meal served while we sat there. Other patrons were were in the process of getting a refund at the same time as us. My question is, if no one is receiving their food, what are the employees doing? There wasn't a lack of staff, so what's the issue? Our cashier was very friendly, as well as the young man who escorted us to the front for a refund, but the manager was disinterested and unapologetic. There is no reason why a simple soup and two sandwiches should ever take that long to come out, let alone never come out at all! Something is going on here, and it does not include the production or distribution of food orders. After reading other reviews, I now know that this is not an isolated incident by any means. Learn from our mistake and don't waste your time coming here. The only thing you will get out of it is a place to sit. read more