Atmosphere was nice and peaceful. Well until we got there, we started talking and laughing with the manager Stephanie. She helped make suggestions. Which were so good, definitely a good thing if not a frequent visitor. We ordered a combo or breakfast and lunch, which was great was not aware that was even an option. Food that we ordered was the new Wake Up BLT Egg Bagel Stacker along with a French Onion soup. Got the chips as the side and a tea to wash it down. My friend stated that was a great decision, would definitely get it again. My selection was a pick 2 with the new Chicken Roma Asiago Bagel Stacker along with 1/2 Caesar Salad also got the chips (so good, not too salty) washed it down with soda. (Definitely going to get again!) The amount of food was enough that needed to take half my Stacker home along with my salad. Might just me. However, the staff at the pick up counter was super nice providing me the necessary containers to carry my leftovers home. Stephanie the manager even came through the dining area to check on us to make sure everything was okay and that we were enjoying her recommendations. Talk about great customer service. Something you don't find too often anymore. Way to go Panera, I love it! read more

See all

I've been coming to this location before work for quite a time. Lately, in the last 2-3 weeks they haven't had any muffins and are lacking other breakfast eateries. I always get the same answer " they are baking " however it's 645am and it opened 15 minutes prior. Likely Dunkin Donuts will be where I go from now on. read more

Panera Bread - Sandwiches Near Me - Smyrna, Georgia

I had been a member of their frequent diner, club, or whatever it's called now. This was before Covid. But the food started getting not so fresh and started shrinking in quality as their prices of the food started right rising. So I stopped going. I was starving and thought I would give it another try since it's so convenient to my home! Unfortunately everything has gotten worse! I ordered You pic Two :Chicken noodle soup and Asian sesame Salad with Chicken. Chicken noodle soup normally comes with a cup, which I can imagine how small that would be because the bowl measured out to about a half a cup. In other words not even a full container, It was not even a full bowl! I upgraded from a cup to a bowl, for a dollar. The Asian sesame salad was also a disappointment because the Amount of edible parts of the salad only mounted to a third of the container, the other part of salad, which was the white part of the other words, the core stem part of the lettuce took up 2/3 of the bowl, so this Asian sesame Salad with Chicken so this part of my meal was also a major disappointment! Also, even though it's called Asian sesame, salad,- there was no sesame seeds or sesame seed, taste in the salad dressing, the salad dressing was just a plain oil and vinegar. This is such a disappointment because it's on my way home at Wood. Been really great to have a good fresh meal with more quality food and at a value price. Will probably not ever return! read more

See all

I have been eating at Panera for decades and it has declined drastically at every location over the years. But Today! Whew I couldn't have had better service and food. I haven't been to this location in maybe 6 years but I did remember they were better than most. And yes today they were amazing, because since the decline I haven't ate at any location in at least 2 years. The guys making my food were nice and made it beautifully. The cashier was nice and didn't seem irritated like most Locations do. Best experience in years! read more

I went here to grab some breakfast and didn't have any issues. Upon arrival, I was able to walk in and order my food shortly after arrival. Once ordered, the cashier stated she would grab me my bagel and for me to wait there. After receiving my bagel, I went down the counter to pick up the BBQ chicken sandwich I ordered. I waited there a little bit time. Mainly the time it would take to make the sandwich. I received my food which was hot and tasty. I didn't eat inside but from what I saw it appeared to be a nice atmosphere. I wouldn't mind going back to work there one morning as I eat my breakfast. I will be back soon! read more

Panera Bread - Smokehouse BBQ Chicken Sandwich - Sandwiches Near Me - Smyrna, Georgia

See all

Decided to stop into this Panera bread for a quick bite and to catch up on some work. There was no acknowledgement as I entered the door. The employee looked at me and continued to proceed with her task. There was no "welcome to Panera Bread" or "how May I help you". I ordered the roasted Turkey BLT with avocado. The sandwich was so sloppy not sure who prepared it with tons of Mayo and a smashed avocado! The ends of the bread were so tough and hard that it was impossible to even enjoy my sandwich. The chocolate chip cookie was good no complaints on my dessert. I remember when Panera use to pick up your tray once you were finished eating. My tray sat for over an hour until I got up and threw it away. The employee came by several times but that was it. I've been to many Panera Bread establishments with excellent customer service and food. This unfortunately is NOT one of them. Save your money, time and go somewhere else. read more

Panera Bread - BLT roasted Turkey avocado sandwich with chips - Sandwiches Near Me - Smyrna, Georgia

I rarely leave negative reviews, but my recent Panera lunch was disappointing enough that I feel compelled to share my experience. I ordered a Pick Two -- soup and salad -- with a side of chips. Because I was in a rush and had my hands full, I didn't check the contents of the bag before leaving. When I got home, I realized the chips were missing, even though they were clearly listed on the receipt. Unfortunately, the issues didn't end there. The caprese salad included a significant portion of spring mix that was past its prime -- not just wilted, but visibly spoiled. I tried to eat around it but eventually gave up. When I moved on to the French onion soup, I was shocked to find a hair just a couple spoonfuls in. At that point, the entire meal was inedible. Given that I paid over $14, this experience was not only disappointing but unacceptable. I hope this feedback prompts more attention to quality control and order accuracy moving forward. read more

This place has gone from bad to worse to even worse. Do not recommend ever. My second to last time I came in at 630 and they were out of my top 3 choices of soup. But that was a mild issue all things considered. The last time I came here, and hopefully my last time ever, they had some kind of meltdown smack dab in the middle of lunch rush hour. They flat out told the last group of folks that their orders would not be fulfilled and would be refunded. They did not make an announcement to the restaurant that there was an issue, so it was only as people started going up to the counter asking what was going on that they told people there was an issue, then they started making food in the order that people realized their food wasn't coming, which meant I ended up getting my food much later than expected, and spent more time trying to get my food than actually enjoying it. For what it's worth it was their pizza which was ok, but definitely not their forte. The place is also super busy during lunch, to the point where it can be hard to get a table for a larger group during peak. It's got a chaotic, messy feel, with napkins strewn about etc, which may just be caused by a lack of staff. read more

Panera Bread has healthy fast food choices. My lunch was tomato soup and greek salad with arugula, which was very tasty! My service was good here. Very reasonably priced too. It was a warm day, so sat outside.  Outside dining was far enough away from the expressway to be pleasant.  The inside (pictured) is one of the biggest PBs around. Nice interior too, but only went inside to pick up my order. This PB location is very close to I-285, so easy on/off the expressway. Parking lot is small but was not busy on a Sunday afternoon. Mentioned this before at PB, but is worth repeating. Order using the PB app. After arriving at the restaurant, open the PB app and use their new "dine in" feature when ordering.  Thus no contact with the servers here.  Also makes it more accurate. Did walk by the order takers up front and they were not so busy, so either way ordering would have been easy today. Definitely stop here for quick healthy food. read more

Panera Bread - Inside - Sandwiches Near Me - Smyrna, Georgia

Customer service lacks at this location & the interior is usually dirty with very visibly worn booths. I've ordered from the app multiple times & gotten notified my order was ready for pickup, only to be told it wasn't. read more

I ordered a Caesar salad and asked for extra CAESAR dressing. they gave me ranch. I went back and said they gave me the wrong one so they go back to get the right dressing BUT THEY GAVE ME TWO MORE RANCHES. Then one of the girls says well I keep grabbing it from the Caesar bin WELL YOU KEEP GIVING ME RANCH! and then another girl says "well don't they taste the same?" NO THEY DON'T THATS WHY I'M ASKING FOR A SPECIFIC ONE!!!!!!!!! They've given me 4 ranches at this point. I'm just going to assume they don't sell Caesar dressing read more

Ordered my food on the app, received a notification that it was ready and at the pick up stand, walked in and nothing was at the pick up stand, waited for a minute and an employee asked what I was waiting for, checked and said it wasn't ready and to wait at the pick up area and they would call my name. I waited for 5 minutes, nothing, walked back to the pick up stand nothing was there, another employee checked & said it wasn't ready yet. Then an employee from the back asked if I was waiting for anything, immediately grabbed the bag and handed it to me. read more

I wish I could give this place 0 stars. Absolutely fucking disgusting. There was HAIR in my food, and I swear to you they leave there mac and cheese out for a week before they give it to you and 9 times out of 10 there's fucking hair in it. Everyone deserves to get fucking fired. read more

Bagels were under cooked. For a loyal customer who has Panera bagels in many different cities and states. I highly recommend this one to go under quality review from corporate. Bagels are the bread and butter of Panera which was founded off Saint Louis bread co. Very sad to go to a location that didn't meet my expectations read more

It's a little challenging to write this review, because I have mixed emotions about Panera Bread. My most recent visit was on a Sunday evening. I arrived around 4pm. The parking lot was fairly full, which I expected. I entered through the rear door and could see that the line to order was fairly long. I jumped in the line and decided to browse the menu to determine what I wanted. There were 3 registers open which helped move the line along quickly. The gentleman that assisted me was nice. He provided me with a tracker that would buzz once my order was ready. After placing my order it was tIme to find a place to sit. The tables at Panera Bread are on top of each other. I don't tHink it's a smart idea to have private conversations because yourr neighbors will know your business. In addition to the tables being close to one another, I landed at one that was clearly a safety hazard. The table was shakong and appeared to be ready to fall off at any moment. The staff did deliver my orders to me instead of me having to go to the counter and retrieve it. I did appreciate that great customer service. My meal was pretty good this time around. My rating is based on my overall experiences at Panera Bread. The tables are typically nasty, the bathroom not clean and the quality of the food is not consistent. There is always opportunity for improvement with this restaurant. read more

Panera Bread - Sandwiches Near Me - Smyrna, Georgia

I would put zero star for this place if I could. Anyway, we totally got discriminated at this store (Spring Hill, Smyrna). Jessica ignored my wife and I while we waited at the register. We waited for about 10minutes as she pass by back and forth (8 times). She just took the order of someone but then she left the register without acknowledging us and never came back. We can tell she's avoiding eye to eye contact too. Perhaps because we're Hispanic and Asian looking. The cashier of the bakery didn't even say anything which is right next to the cashier of the food register. We're 3 feet away from her. We didn't bother her as she is at the bakery register. Finally, I called her attention and told we've been waiting there. And then she told us that we have to go in line for the bakeries. This store has been poorly manage actually for a few years now. And for us, it finally became apparent last Saturday when we experienced perhaps the worst customer service since moving in Georgia. Safe to say, we're not going back to this location. read more

The staff is the problem at this location. They are too busy talking, high 5'ing with each other, along with gossiping behind the counter instead of serving customers. 1 star read more

Panera Bread - Review. - Sandwiches Near Me - Smyrna, Georgia

Payed over 14$ and a tip to get a rotten salad! Wish I had looked at the reviews. Don't eat at this place unless you want to get sick. The pictures they use as advertisements are not what the food looks like at all! My salad was so gross, after taking a few bites I mixed and this is what I found, rotten salad! read more

Panera Bread - payed over 14$ and gave a tip for a rotten salad - Sandwiches Near Me - Smyrna, Georgia

I was thrilled about having a Panera near by! I ordered for delivery today and it seems like I won't get any great service unless I'm there in person. I got a salad with moldy avocados and even the peel is there. WHERE IS THE QUALITY CONTROL? If you don't have fresh avocados, just don't put them in there. Don't give me moldy ones and ruin my entire lunch. read more

Panera Bread - Salad with bad avocado. - Sandwiches Near Me - Smyrna, Georgia

See all

Somebody wanted to get coffee as part of the monthly coffee subscription (currently $8.99/month). Was in the area and used the app to order ahead. Got here (after getting confused as to how to even get to the parking lot), and the coffee was already waiting in the pick up area. No need to get in line! Parking lot is kind of small, and not that easy to figure out how to get to it. Employees wear face masks; customers do not always wear masks. Signs on the floor instructed customers where to stand if they wait in line. Employee was nice; asked if I needed anything. Although dining area was open to customers, it didn't look like some tables close together would allow for social distancing, so took the coffee to-go! read more

Set up a small catering order to be delivered at 11am. This was a business lunch for a group of prospects who I had never met before. I called the store at 10:30 to confirm the order and received confirmation. The order never showed up. When I called to find out what was going on, no one would answer the phone. It was humiliating to say the least. My business prospects were gracious of course but it definitely put me in an awkward position. I went by the store afterwards. They have me a refund but no apology and no explanation as to what happened. Do not trust this place with any catering needs. read more

Seems like they forget to add some things to my order, and when i get home i have to come back. the food preps are careless and don't double check anything like they are supposed to do. they have made the same mistake over and over again, i don't recommend coming here. read more

I'd give them zero star if I could. The quantity and quality of their Thai Chicken Soup was ridiculous and a joke played on me! It's more of their soup pot rinsed water than anything. Where is the chicken, carrots, shiitake mushrooms, red bell peppers and edamame they claim it is made of? There's only some tiny bits and pieces of some of the ingredients in the one they served me. The picture in their menu (black bowl) shows a good-old soup bowl of around 20 ounces size filled to the brim. However, what they served in a white soup bowl was literally about 8 ounces which in of itself wasn't a good soup made to the recipe they advertise. A total ripoff, I'm not going back there again. read more

Panera Bread - Sandwiches Near Me - Smyrna, Georgia

See all

There is a very competent and pleasant young lady who works the register and I was quite impressed with her help yesterday. Stephanie Thomas. She is an asset to this Panera here in Smyrna Adrienne L read more

This Panera has been super accomodating. I have gone there several times to purchase bread soup bowls for a dinner party and they've been happy to help. It takes a drive though because I've never gotten them to answer the phone. Location is conveniently just off the Interstate but it is tricky to find their entrance. The store seems older and a bit dark but there is outside seating read more

One time we visited this location and they were out of bread. It's literally in the name Panera Bread and they ran out. The salad was old and soggy. There were plates on the tables but the workers were eating by the sandwich station, I don't think that's health code. Dirty dishes at every return station. read more

See all

What's the purpose of having curbside pickup if nobody is there to bring me my order? I choose curbside pickup because I choose to limit my contact with people. I used the app to order and pay and checked in when I arrived. After waiting 10 minutes past my pickup time, I try to call the location to ask about the delay. The phone just rang and rang. Another customer said they had the same issue and said it was because they were backed up inside and suggested I just go in and pick it up myself. I wasn't able to go inside because I didn't have a mask. I never picked up my order. I've been trying to contact the location about getting a refund, with no luck. read more

I give this location a try maybe once a year in the hopes that it's changed, so far it only proves to change for the worse. I can't even begin to imagine what an idiot the franchise owner is. The amount of money they're losing solely because people don't want to deal with the rude employees or the incompetencies of this location is crazy. They mess up dine-in, take out and catering orders... How do you manage to be completely inefficient in every area possible?? read more

I have purchased three tulip sugar cookies (at different times) and have not made it home with a single one still intact. They are a crumbly mess! $10 thrown away! Ugh! read more

Wow! Smallest portions, the half combo deal. You are getting half of a half of a sandwich, a slice of bread broken in two with barely anything in between. Newks is far better & doesn't cost nearly as much. Very disappointing from Panera. read more

Staff members were friendly and the store was fairly clean. The grilled cheese was a small piece of bread with cheese and two half pieces that were too large to fit on the bottom piece. Craziest grilled cheese I've ever seen, by far. Definitely looks nothing like those they advertise or any I have had in the past. The soup wasn't very hot either. 20 dollars isn't much to pay for two meals, but in this case it should have been cheaper. I walked over from my hotel and didn't notice the mishaps until I got back to my room. I won't return to this location. Had the food been correctly prepared, it would've been a 4 star experience, at minimum. read more

Panera Bread - Sandwiches Near Me - Smyrna, Georgia

This location of Panera Bread has issues. We waited almost 20 minutes for a cup of soup and grilled cheese. Several people who came in after us got their food before we did. The line to order was very long; they only had one register open. I suppose they are having workforce issues like a lot of places but I'll probably try Atlanta Bread Company or go to Newk's in Smyrna. read more

I don't dine in ever but usually order to go. Noticeably they ask to verify some people who pick up their online orders while not doing that for others. Today, I picked up my smoothie and while leaving noticed an employee apparently had been coming behind me and watched go in to my car. I found that unnerving because if your policy is to allow people to grab their food and go, you can't verify some while not doing that for others. I called to talk to the manager about what I experienced and he waved it off, was sarcastic and said " well did the employee get in your car with you?". Panera, train your employees and formulate policy that won't land you in court for profiling. Also, fire George at the Smyrna restaurant. He's not manager material. read more

I've been a loyal Panera customer for a very long time. Well over 20 years. Since the pandemic, quality of service and food has plummeted. Cafes are filthy & you can't get curbside to save your life (they never turn the feature off if they don't have enough staff for curbside). Go in & it's not even on the Rapid Pickup shelf. Gotta wander the cafe & find it yourself. Hell, you want me to go back there & heat it up too? Might be more efficient. Ima have to call it quits soon. read more

The front entrance is filthy. I walked into the restaurant and the floors were dirty as well. I noticed that after I had ordered my food. I spoke with another customer who observed how dirty the place is as well. Will not be returning. I frequent Atlanta bread on S. Cobb Parkway and I've never seen it in the state of this particular restaurant. So unfortunate because I've always enjoyed eating at Panera and this is the closest one to where I live now. read more

Dishonest! Ask about soup and salad deal called DUET. It's about $2 cheaper and exact same food! Cashier acted like she didn't know what I was talking about. Then I spoke with the manager and she was defending the cashier! Most customers don't know about the DUET deals! DISHONEST! read more

If you want to wait 30 minutes for a simple flatbread, come to this location!!! Slowest service on planet earth, not even busy whatsoever. was actually shocked. Don't bother coming here unless you want to be waiting for 30-60 minutes for food. Lol read more

Oh. Goodness. I was hungry and ended up here. Normally I'm pleased with the food here but not today. Got there and the guy was too busy talking to his friend to take our order. Luckily there was another young lady just waiting to take our order so we went to her register instead. The young lady who took my order was a sweetheart but I felt like every time I asked for a particular item, she looked to the left, and then said "oh we're out. I wanted to try the turkey and Swiss flatbread and she responded with "oh we're out of flatbread. Take 2: I asked for the chicken Alfredo tortellini and she responds with"oh we're out of the garlic bread". I just stuck with the tortellini because I wasn't sure what else they were out of. Got the food home and instantly regretted the decision. There was one huge lump of chicken, the pasta was burnt and overlooked, and it was just plain salty. Yeah. I won't order that again. I'll stick to the sandwiches and soups. Needless to say, I'm still hungry. Sadness. read more

Panera Bread - This is what $10 got me. - Sandwiches Near Me - Smyrna, Georgia

See all

If no stars could be given then I would. Waited 30 minutes for a salad with hardly any lettuce. And when I inquired, no apologies were given, I was told that was the size. Apparently I didn't get the memo for the lettuce shortage in Atlanta. read more

No utensils stocked or straws available in the building during a morning rush... employees standing around with pods in their ears. Not a good look. read more