Went into my local Panera, ordered a meal thru the tablets they have in the store. The girl who brought the food happened to be the manager was extremely rude. She basically threw the food on the table. She is either having a bad day or she hates her job. To make a long story short, she's the face of Panera, Maybe this is the image that corporate wants of the company. A company full of unhappy, rude and unprofessional employees. read more

I never had any problems with this Panera. Went during breakfast time and ordered a Mediterranean egg white sandwich and the person who took the order gave me the wrong regular cold Mediterranean sandwich from all day menu. I called the manager explaining how the term "Mediterranean" confused the person who took the order and the manager didn't even offer to correct the mistake or offer any credit for the future. This is my last visit to this Panera. I would rather have something at home than pay for something that I didn't even order. read more

Came to this Panera for breakfast this morning. The cashier was polite enough, we ordered about $50 worth of food and proceeded to wait for our meal. Our meal was delivered to our table and it came sloppy. I order the same meal every single time I eat at Panera, so I am very aware of what my meal should look like. When I order a salad with no pecans, you'd think that they'd pay very close attention as but allergies are quite common, but low and behold my salad was riddled with pecans. My frontega chicken has no basil and I'm unsure of what type of cheese was on it. Having been to Panera plenty of times, we simply asked for the sandwich to be remade as it was rushed, sloppy, and did not include the ingredients that we normally offer. We did not even mention that the salad had pecans included. The chef must have been in some sort of mood at 12 in the afternoon because she refused to remake the sloppy sandwich. We ended up having to have the sandwich refunded as she continued to refuse to make a new sandwich. I'm baffled that refusing your customers a simple service is acceptable, but no one seemed to bat an eye when the chef threw a stink about making a sandwich that takes less than 3 mins to remake. Needless to say, we will not be returning to this store read more

I haven't been here for awhile and my order got messed up twice. Even the Manager mess up my order. I only asked for 2 orders of pick 2..Cuban sandwich n broccoli soup. Soup was delicious however the Cuban sandwich didn't even touch it. I brought it to the Manager attention n started to explain how the ham was being cut. Really?!! I took a pic. Never coming back here! read more

Panera Bread - Couldn't eat this Cuban sandwiches - Sandwiches Near Me - Secaucus, New Jersey

Terrible customer service and pastries... the server proceeded to tell me that I had ordered a cinnamon roll when I had ordered a pecan twist, and he didn't want to take it back even when I showed him my receipt. I ended up going up to the pastry counter and asking for the pastry I had ordered. Both were hard as rock including my husbands croissant. But according to the manager were "baked fresh this morning". read more

Worst experience ever I ordered my food and I was waiting for 20 minutes food is cold. Lady named Tiffany gave me a nasty attitude

2 stars go to the pumpkin muffin and employee who helped me. I did not have any issues with either one. What I did have an issue with was the Mediterranean egg white sandwich and cleanliness of the bathroom. The sandwich was completely soggy. It was slopped together in a way that the egg was halfway outside of the bread and the bread was all mush. So unappetizing. Their bathroom had 2 different stalls with pee all over the seats. I know they can't constantly monitor and clean the bathroom every second but this was right after they opened. It is unfortunate that there is not much else open in this area at this time of the day. read more

Love this panera bread location.. My favorite is the broccoli cheddar soup and my daughter loves the Mac and cheese! Always fresh no Complaints! And when you sit to stay in this location they bring you the food! Friendly staff and clean environment. read more

Horrible service, No water cups!!! They don't respond. And when we asked how to get water they said we can't give you the cups because you might add soda. Really!! If someone is buying food for $50 do we care to steal a $2.00 drink! Bull shit read more

Panera Bread - Sandwiches Near Me - Secaucus, New Jersey

Slowest service of any Panera ive ever been to. It took over 20 minutes to just get my soup. Will not come back

This is a really nice Penera the people that work there are very very friendly I've been going in there for about a year but only been in there a few times I normally go to the one Vegas when I'm at my Vegas house I spend more time there so it's easier but here there is a remarkably different with the service by the employees it's kind of weird they're almost too nice Parking may be a little tricky sometimes it depends on what time of the day that you go But it is in and out at this location is surrounded by a Verizon and a Cosco and Michael's so it's a busy strip mall Food is always good I just can't believe that this particular Penera put onions in there Cobb salad onion does not belong in a Cobb salad in the past two times that I've been there I've had to return it I have a really bad allergy to onions And I usually ask if there are onions in the soups before I get them they had a new corn chowder but there was peppers in it no onions so when I asked for the salad I was a little perplexed that the kid forgot that I was allergic to onions and didn't tell me it was inside of the Cobb salad I don't know why anyone would want to spice up a Cobb salad and not have a traditional They already spice it up with their weird green dressing which I'm not that crazy over Outdoor seating is nice At my regular Las Vegas Panera bread shops it is a little too hot to sit outside at times so this was nice read more

Absolutely the worse Panera i've been to.. Awful service!! Forget about customizing your order, it's never prepared your way.. Very cheap on the quantity on take out and good luck getting what you ordered. Just an awful location. read more

For starters I would love to give an awesome compliment to an employee Brody. Awesome work!!! Very kind and energetic to helping others. Serving is great, when he takes time out of his rush to make sure everything is fine. Thanks man!! Food is great, haven't had no complaints yet. If there's an issue in the restroom, all I do is go up to one of the employees and it's taking care of! By the way favorite food: Mac & cheese, spinach & bacon soufflé & four cheese also the steak and white cheddar!! Again congratulations to Brody for an awesome JOB!!! read more

They gave my sandwich raw, the cheese was burned and the bread wasn't even cooked. I told them twice that I wanted an extra soup that would have been chicken noodle soups and they gave broccoli cheddar. The prices are way too high. I got a sandwich and you pick two. and an extra bag of chips. all that was 20 bucks. Don't come here. read more

I only go to Panera for Mac & cheese, and it was unfortunately cold in certain spots as well as my girlfriends soup but the staff is Friendly so I guess it's a plus read more

Went here with a small group after our Brest Cancer Walk. I will say the sandwich was good but the presentation was TERRIBLE. Like seriously nyb3 year niece could have done a better job than this. I plan to write to Panera directly. This looks terrible. I will say the only good thing is that it tasted good. read more

Panera Bread - Sandwiches Near Me - Secaucus, New Jersey

Like baseball I give businesses three tries before I call, strikeout. May be a little harsh but as a cook in the past I require some professionalism and the food has to be good and consistent. Pretty dirty place recently. Good training is needed throughout. A couple smiles. Attitudes as well with other customers complaing about their order, while in store. That was the once we went there. Food quantity on items are inconsistent. Sandwiches came with everything clumped in the middle, twice. Bread hard or burnt, twice. Large danish ring was stale, twice. Soup was inconsisent when bought two different times, two different textures and flavor. We were called once for an item they ran out of. Delivery, 40 minutes and 1 hour 45 minutes, two different deliveries. We didn't look at reviews here or anywhere until the third delivery today at 2 hours 15 minutes looking for their phone number, calling is another story in itself. Third strike from me here now. Food was limp at best, and hot item was cold. $40 for two people, more is expected here. Going to go elsewhere as others we have tried were alot nicer and more consistent. read more

This is the third time this month that I order a cup of cream of chicken and wild rice soup and it is as watery as chicken noodle soup.

Typical Panera, very busy at lunchtime. Parking is a bit tough...very busy lot...a lot of spaces but packed.

Terrible service! They never get my order correct. Six times they messed up my order. Never on time when placed online. Always forgetting items or half the portion size as when you are at the store. Useless to call and complain. Spent 45 minuets trying to get someone to answer the phone only to be hung up on. read more

Not quality food service. Panini's are empty and mostly bread. Mac n cheese is dry. Panini wasn't even toasted, then brought it back for them to burn it. read more

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Came in for firsts time in 4 months, to our pleasant surprise the place was spot-less, food made correctly, and new manager Christine, came to our table to check on us! Big change from the last time we were there ( place was dirty, manager looked completely disheveled wearing dirty clothes, needing a shave and a comb, food order was wrong,,, TWICE) WILL BE RETURNING AS WE LOVE PANERA BREAD, and this location is very convenient! read more

As I've mentioned in previous reviews, working in the Secaucus area leaves much to be desired food wise. As far as soulless corporate chains go, you could do a hell of a lot worse than Panera. The food here is consistently pretty good (and fresh), the service is great, and the free wifi? Don't mind if I do. Nothing here will blow you away, but it's a great place to go when you want to eat (faux) healthy and a great alternative to working from home. read more

We are loyal customers being Secaucus residents but seems everyone I order if I need to track it or follow up why it's not delivered no one picks the phone .. they keep picking up and disconnecting the line and you will just keep waiting because there is no other way to track the order from their website or app. Really disgusting and frustrating when whole family is sitting hungry. Planning to stop ordering now. Pick up seema to be fine. read more

After enjoying a nice of shopping with family we decided to stop by this Panera bread for some lunch. We were greeted by a kind hostess. We placed our order and sat outside in the seats they had since it was a nice day. I like this location because they bring the food to you and are very attentive on if your food is good and if you need anything else. I've had bad experiences other Panera's but this one is the best. We will be coming back to this NJ location when we are in the area again. A++ read more

I eat at Paneras.........ALOT!. That said.. i've been to a bunch of them in the area, and I have to admit, this is my favorite one in the area. 1st of all...... PARKING. Plenty of parking. 2nd Staff... they've always been so friendly and helpful....3rd Catering. I've catered lunches from different paneras..and this one always runs on time and gets my order right . Have to say... this is my favorite Panera in Hudson County. read more

Love to come here when out shopping. Their food is always great and made to order. I have eaten lunch and breakfast here on several occassions and have never been disappointed. Wife and I always try to order something different and share. When the weather gets nicer they also have outdoor seating which would be nice to sit with a cup of coffee. read more

Amazing and Healthy! They have a huge variety to choose from and the wait time is almost like not waiting at all. I ordered a soup and sandwich and ordered online, so I wouldn't have to wait on line in the store. It was ready and waiting for me within five minutes. Turkey avocado sandwich and broccoli cheese soup is one of the best meals! Friendly and fast service, must try it!!! read more

Cashier at the front was rude and didn't care about her job. She messed up my order yet read exactly what I wanted. They somehow "lost" my food item. She could careless. They really need to be properly trained before they deal with the public. read more

Today I ordered a Chicken Frontega Panini with Smoked Pulled Chicken to go. I must say the service was great as always with my order being ready to go as soon as I walked in. The panini was really good as well. I would highly recommend Panera, especially this location read more

I love their food. But everytime I order with the usual lady with blonde hair and man face, she messes up my order all the time. She has been there for a long time. But it never fails, I ask for the same few things all the time, I have to always check before I leave, then ask for them to get it right. Today I was so upset, I did not check order and I get back to work to find out she did it again. I called up to complain this time and got to speak to a mgr Jose who was very nice and apologetic. He said to ask for him next visit to remind. But always hate that cause who knows what she may to the food. They need to train her to key in the right stuff that a customer is specific about. uugghhh. read more

I normally don't write reviews but I do have to say this was the best experience I've had as a customer, went to this Panera for the very first time I wasn't too familiar with the menu thankfully the cashier Anthony was able to assist me, he was very patient and he offered suggestions that help me out a lot, the food was great the establishment was very clean thank you Anthony so much for your great service truly appreciate it you're the best read more

I will NOT be going to this Panera franchise again. I am a panera lover but during this particular visit probably 2 weeks ago the I found a hair in my salad. I brought it to the attention of the manager and he instantly gave me a refund and apologized. I thought maybe it was just a fluke, no harm done.... as I was finishing my soup I went to grab my bread and found another hair on my tray. The hair was not mine as it was blonde while I have brown hair. I was horrified. I was running out of Panera to the closest trash can by the end of my visit. read more

With all this rain and cold weather a nice warm bowl of soup was perfect for office lunch. Panera's soup is delicious and deffenitly hit the spot! read more

I LVE Panera Bread! Everything is so colorful and fresh. The atmosphere is comfy and cozy.

I love love panera but today was the worst. Not only did I receive the order wrong three times that gave me my food it was missing turkey from the bacon turkey bravo. The Manager said absolutely nothing to me and ive I'm still waiting for my food after 25 mins. read more

I was around the area looking for a place to eat and saw Panera. There were a lot of people eating when I came in so the tables were almost full, and I see why so many people come here, the place has good service. And as always, I love the food. Gotta love Panera. I'd come back here if I was around the area again. read more

Cobb Salad, is great, employees are always helpful and I love that you can sit in here all day and roam the internet. I go here sometimes just to do that and get away from it "all". they now have delivery for a fee and have changed their menu with the season, good option if you get bore with the current one. Also, have a great green smoothie. read more

After eating at different Panera Bread locations in my area I must say this is by far my most favorite location, not because of the food but because of the service. After being to 2 other locations I've noticed that this is the only location that brings your order to your table when you dine in. You order, then you get a pager and just place the pager on the table and they bring your order to you. Other locations did have the same pager system but they did not put it into use, they would just scream your name and you would have to walk up to get your order. Another thing that really stands out at the specific location is the management and the staff, I did have issues with my Panera rewards on two separate occasion but the management took care of it with no questions asked and no hassle. The quality of the food is consistently great and the staff are extremely friendly, I absolutely love this place and the great customer service and i can guarantee that i cannot give another Panera Bread Location as good of a review as this one. read more

I absolutely enjoy the soufflé from here for breakfast. At this location the staff is very helpful and pleasant. Today we got the four cheese and spinach and artichoke soufflé. Both were excellent! I like coming to panera for a quick lunch, free wifi for doing some work, and their Asiago bread. Will definitely be back - just wish they would serve breakfast later during the week and weekends. read more