Went for lunch this past week. Gf got a Green Goddess salad and found a hair in it. Never going back. Only reason for 2 stars is manager immediately apologized and refunded it. read more

I was VERY disappointed in the service at your cafe on Milan Road in Sandusky, Ohio, tonight. My husband and I are traveling from Chicago to Northern Virginia, and stopped in Sandusky for the night. My husband has Parkinson's, and has limited mobility, using either a walker or a cane. We ordered our food, and I gave Darrius a decent tip. We sat down close to where we ordered because of my husband's limited mobility. We ordered to go, since I didn't want to drive to the hotel after dark. Our order sat on the counter for a while, until I realized that it had to be ready by that point. I was surprised to find it sitting out on the counter, with the soup and hot sandwich getting cold, and my husband's energy refresher getting warm! When I asked why they didn't give us a heads up that it was ready, they said, "Well, we called your name a couple of times, and you didn't answer." WE WERE THE ONLY PATRONS IN THE RESTAURANT!! And none of the four employees that were there could bother to stick their head around the corner to let us know that the order was ready?? When I questioned Darrius, he said, "I don't know, I'm just making the sandwiches." When I asked to see the manager, Catherine ("Cat"), she echoed his comment of, "Well, we called your name." When I asked for at least an apology, she looked at me without expression or comment. I have NEVER been treated in a restaurant like that before. And, once again, WE WERE THE ONLY PATRONS IN THE RESTAURANT!! I have never seen a Panera Cafe run this poorly. To top it off, when we got to the hotel, they had forgotten the chips. I guess I won't be tipping again! I will continue voicing my concerns up the chain until I get a satisfactory answer. read more

Order NEVER showed up. Will never order from here when we are in vacation at cedar point or Kalahari again. ordered at 630pm Should have arrived at 650-700 Come 800 it still hadn't arrived Now trying to get my money back read more

It was exactly what I expect from Panera. The sandwiches were good and it came out quickly. Can't ask for much more than that. Met a coworker there to discuss business and it was quiet enough to do that without shouting at each other. read more

They wouldn't toast my 9 bagels and only offered to toast 4. All 3 of their coffees were cold and I had to wait for them to brew some. Apparently a lot of workers had been there since 5:30am, but they failed to monitor the coffees. I was in at 7:15a. read more

UPDATE: Okay, I spoke too soon. They literally gave me the complete wrong order today, lol! I was too hungry to care but it was 15 minutes to close and I feel like they just ran out of the item I ordered and figured it'd be okay to sub it with something else. Just a nit, but still annoying! ---------------------------------------- I don't usually review chains but I feel the need to negate these negative reviews! I ordered online - the you Pick Two, half chicken Napa Almond Sandwich and Cup of Broccoli Cheddar Soup ($8.88) with a baguette side and everything was fresh, the soup was hot, packaged perfectly, and ready in a jiffy! Could not be happier :) said read more

Panera Bread - My turkey chili looks lil bit like mac and cheese, LOL! - Sandwiches Near Me - Sandusky, Ohio

This place is a complete dump , fire the manager and the entire staff . Corporate! Please read this review and save your brand immediately!!! Opened at 7:00, hardly any product in display and limited availability to order, staff could care less that you are there and will get to you when they damn well feel like it, leaned in to look at the kitchen , floor was filthy and liter everywhere, two staff members playing on their phones while customers are lined up waiting for service. DONT GO HERE IF YOU VALUE YOUR TIME AND HEALTH. read more

I have been sitting in the drive-through speaker box now for about 20 minutes in that time I was able to download the app order the food through the app. Continue to sit at the speaker box, download this app and leave this review and I still have yet to have service there are only 2 cars waiting at the window and when I pulled in they were at the window. Last year this was my go to for food but I won't be back read more

This was by far the dirtiest fast food restaurant I've ever been in. The booths were smeared with stuff, dirty tables, dirty seats. Overflowing dirty plate rack. I didn't even want to sit my drink down at the drink station everything was so dirty and sticky. The bathrooms were absolutely disgusting. It wasn't even busy when we went and it was before the lunch rush as well. Just overall nasty. I'll never go back. read more

Panera Bread - Dirt smeared booths - Sandwiches Near Me - Sandusky, Ohio

I ordered a drink, gave my name for them to call out when ready. I waited & waited. I went up to the counter & there were several items on the counter. I saw warm drink, it had no label, no attached order slip, nothing to identify who's and what it was. A worker turned talking with other workers was near the counter. I said "excuse me, how do I know if this is my drink?" The employee said "it's a chai tea". I then said "how would I find out if this was my order?" The employee responds "well, it's the only chai tea up here" It was rude. And honestly I have no way of knowing who else ordered what in what order. It was not labeled, so without asking I wouldn't know even what drink it was let alone if it was mine. The chai was good, the attitude/service was not read more

The workers were very friendly and welcoming! The facilities and food were where it went downhill. My flatbread pizza was very well made but my partners soup was not very appetizing. The facilities had one urinal and one stall that were under cleaned. With a few minor improvements I believe it could gain more customers. read more

Amazing customer service from the manager today when I had a issue (it was my fault on ordering) - thank you!! Clean and good food! read more

What happened? We came in without being greeted, which I thought was unusual, but there were a lot more employees than customers, a lot. I ordered a bagel but was not asked if I wanted any cream cheese or anything, nor toasted. I did. He asked for his specific order, seeing how they didn't want to put forth any effort with mine. We went to sit down and we're trying to stay away from the two (!) other tables that had people-not a single (useable) table was clean! This was at 9am. They must have had a big rush of customers before we arrived. There was even a chair tipped over in the dining room. Cob webs in the fireplace. This isn't what we are used to when stopping at a Panera! read more

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The workers did a great job taking our order. They do have self oldering, but they were right in front of the cashiers. Odd. They were out of numerous food items. Today, they were out of all soups. The food we did get was good. The inside was average for a Panera. I am sure they have better days. read more

My husband and I had gone for two bagels and a drink. There was a family of seven behind us that ordered pastries and soups and sandwiches. You would think they would serve two bagels first. But no, they served lunch to the seven people and then took another 10 minutes to get our bagels which weren't toasted like we requested. What a horrible experience! read more

This was probably the worst service I've ever seen. I ordered 2 sandwiches, through the takeout window, one of which was an avocado blt. I asked specifically if they were out of avocado because last time they were but didn't tell me. They told me they had some. I get to the window and they hand me a big bag with only one sandwich. If I didn't look I would've been swindled. While they went to check to see if they were missing my other sandwich I opened the other sandwich and discovered there was no lettuce or avocado. They tried to lie and cheat me. I then asked to be refunded so who I think was the manager thrust a receipt with the refund at my face then closed the window. read more

I order from here for my business. I will be looking elsewhere. They seem to have a problem being understaffed. I ordered catering at 830am, at 930am they called to say it would be late. Ok no problem. at 10:15am ( 1.75 hours before my meeting) they called to say they can't deliver it at all! This is an awful way to conduct a catering business. If you can't do it, say it first thing. If your "system" is messed up again... fix it. Pizza it is! read more

What a joke. Seriously, Panera? Shut this place down. My daughter commented that it looked like airline food. Is this a bad high school cafeteria? What a disgrace to the Panera name. We've eaten at other Paneras 100s of times. This was nothing like the others. read more

Horrible service, horrible presentation of food, staff has a bad attitude. We stopped for breakfast, and they were not busy. We were told to wait by the cashier who said the staff made our order incorrectly. We had no problem waiting, actually appreciated the cashier informing us, but after waited 15mins for them to remake the order they ultimately brought a burnt sandwich (entire bun was black and hard as a brick) missing ingredients and the spinach was slimy, the other sandwich was soggy with only 2 of the ingredients, 2 small coffees that was full of coffee grounds. When we brought it to the staffs attention we were told they were out of ingredients and that we were told so when ordering (we were not). There was zero acknowledgement of the errors and the staff was rude. There was no attempt to correct any part of the order. Show some pride in your work or at the least just be kind. read more

Well, nothing was working properly for me during my visit.. I wanted to order something from lunch many, around 10am and I was told that lunch many is not available, even that is the policy of Panera and they have a huge sign hanging behind the counter saying that lunch and dinner is available all day... Then I changed my mind and had a couple of bagels, but they didn't have any of those I ordered ( common bagels like multigrain and everything). Ok I changed my mind again and took a smoothy... That I had to wait for 22 minutes with only two tables taken in the whole place... Apparently it was some kind of internal fight among the employees, one of them end up crying in the dining room... All together a very bad experience.. read more

Panera Bread - This is how many tables they had - Sandwiches Near Me - Sandusky, Ohio

We've driven to Sandusky from Port Clinton twice in the last month. The first time we couldn't get the chicken wild rice soup because their soup mschune was broken. We did get an alternate item but drive over for the soup. The second time we went they had no chicken wild rice soup and they did not have the alternate meal we would normally get- teriyaki broccoli chicken bowl- said they were out. This Panera location is definitely very poorly run and we will never go bac. read more

Did not get our sandwich we ordered did not get our receipt. Really poor service. Food I got was fine. Oh my toasted cheese was a bit soggy.

Talk about a horrible experience. The staff, minus the nice older woman cleaning the dining room, acted as if they were doing us a service by serving us. We were a family of 6. We have a vegetarian group and they put chicken on the bowl. Fine no problem, just need a new one. It's like we asked them something in a language they didn't know and looked at us like we were dumb. Never coming back! read more

What are we even doing? Someone has to take charge at this place. It's understandable that there are staffing issues. However not allow online orders to be picked up is ridiculous. Seems like every other place has that option still available but here. Sitting in the drive thur to get an order and not making it absolutely clear of what's happening is terrible service. Just close it down if you are not hale to provide a basic service. It's ok to admit defeat. read more

Why in the world do we get stuck with the poor quality, inconsistent food and poor service? We've been to so many Panera Bread through the years and almost every single time we're disappointed when we eat at the Panera in our hometown of Sandusky OH. Two days in a row I got take out and BOTH times the order was wrong . Cmon guys. Get your act together. read more

Nothing like a good soup & sandwich but not today! First I pulled into a handicap spot & they had "the 5 min pick up reserve sign" there ??? I think not!! Then I wanted the summer corn chowder soup they advertise & nope they were out...after I ordered my 2nd choice of soup & sandwich I went to find a spot to sit & the place was disgusting tables & seats all dirty! After wiping off a place to sit my buzzer goes off just to find out they were out of the tomato Brazil bread that goes with the sandwich I ordered!!! Never again will I visit this place not worth the money at all read more

Last night we went to takeout window just to get coffee and a pastry and we waited over 30 minutes - people were driving away very upset! We went today in afternoon and it was 30 minutes again!! No one has that kind of time and you cannot blame customers that have to wait this long!! I am not going to sit in a line just for coffee even if you get free coffee!! read more

I am in shock! We chose Panera because it is a go-to when we can't find some place on which the family agrees. What in the world is going on in this location? We went for dinner at 7:30pm. There was 1 table of customers. 2 more besides us before we left. My daughter ordered a bread bowl with a baguette. They were out of bread bowls and out of baguettes. My husband ordered his sandwich. They were out of flat bread. I was not given a choice of bread for my sandwich except panini or white. We swore we were on candid camera. REALLY! A BREAD COMPANY WAS OUT OF BREAD. None of us had a choice for side items. All 6 received chips. The food we did receive was not Panera quality. The staff was clearly not interested if customers were there. That is another thing I have never seen in a Panera. Crazy waste of $70 on a meal. Very disappointing! read more

This place is not good. The turkey sandwich was bland, the bread was soggy and tasted old, and the steak and white cheddar panini was undercooked, and was smothered in a lukewarm horseradish sauce that was just too much, and tasted gnarly. I do not recommend. The only thing good is there cookies. But the soup and sandwich are supposed to be the stars. The French onion soup lacked cheese and tasted sour also like it was put in the fridge while hot and then reheated in the microwave, had a sour taste to it. This particular Panera bread is not up to the standards. And the salad tasted rotten, such a disappointment. :( read more

Am I the only one who leaves Panera Bread still feeling hungry? I suppose that's my problem. I can't fault Panera as their Pick 2 let me enjoy a tomato bisque and roast beef sandwich that were beautifully prepared and did wonders for my palette. Wifi is a welcome amenity to the restaurant, although I did not use it for this work lunch. The staff are pleasant and lead you through the maze of options when you decide to order a sandwich. The experience is similar to a sub shop, but you're not eying the sandwich as it prepares for a journey through your digestive tract. I think I've figured it out: I must order more food to be less hungry. Ingenious! read more

Literally the WORST service I think I have ever experienced in my life. There was an elder man waiting in line to get his food, but you could tell he didn't know how the restaurant inside worked. While he was waiting in line for his food, the MANAGER literally SCREAMED in his face and told him to back up. He didn't hear them the first time, and when he didn't hear them she proceeded to scream even louder at him. He backed up like they asked. 10-15 minutes later he left & the ladies who worked there were so unprofessional for literally talking CRAP about him & the whole situation went down. It made me and my Fiancé so uncomfortable that we had to get up and straight up leave. It actually made me shake inside to hear and experience adults harass and disrespect their ELDERS!!! Not only that HARASS US TOO ? Like cmon now Panera Bread I just wanted some soup and salad read more

Love Panera but stay away from this one. I ordered the margarita flatbread pizza and a half steak sandwich. Heard the workers say" oh, I put bbq sauce on there. Oh well. It's a to go order". Rude. Then the pizza didn't have all the toppings. Horrible, rude, service. read more

They are super slow. And how can it be bagel Tuesday but you have no bagels left. Shouldn't you be prepared for this event? I feel like the whole chain has drastically gone downhill. read more

Food is good ! Pricing just like other locations around the global . But one of the bigger locations read more

Panera Bread - You pick two deal ! - Sandwiches Near Me - Sandusky, Ohio

Don't come here it's miserable. Terrible service, food is always messed up! You'd be better off throwing your cash out a window

I have ordered online from the Sandusky Panera for a couple of years. For the last few months every one of these orders is either incorrect or below expectations. When I order online Sprouted Grain Bagel Flats I request they be split in half; every time they are not split or they are split in an odd angle. Yet, these bagels are used in the Avocado, Egg White & Spinach and they are split in two perfect halves. Same problem happens when I order Sprouted Grain Roll. Fridays I sometimes order (online) Avocado, Egg White & Spinach to be picked up for breakfast Saturday. The last two times there was just one slice of a wooden-consistency avocado; the last time, the egg that I requested over-easy was hard. On July 4th I ordered (online) Soba Noodle Broth Bowl with Edamame and four Sprouted Grain Bagel Flats. The bowl was mostly noodles with some edamame thrown in and a little bit of thickish broth that tasted burned and four Sprouted Grain Rolls instead of the bagel flats! I called the cafe to complain and could not reach anyone. When I complained in an email this was the answer: "Order accuracy has to be more of a focus for our associates at the cafe and the cafe needs to be answering the phone outside of their peak hours to make sure customer concerns and issues are addressed in a timely manner." Every time I have complained by email I get a lame C&P apology and some kind of freebie. I am also constantly assured that my experience will be "addressed with the cafe by the local leadership team overseeing the cafe," which clearly did not happen, since the problem continues. The last time the emails were signed Brad. I repeatedly asked Brad's last name and he refused. When I go to the store and place an order, I give them my phone number--as instructed on Panera website, since I don't own a cell--but they can never find me in their own network. Coincidence? As if all this was not enough, today I tried several times to log in to my account and got this "Login failed, please check your username or password." Yet the information I entered was correct. I start to feel these things are being done intentionally. If not, why are all my orders always be incorrect or carelessly filled? read more

At our most recent visit we ate inside for supper and we had a good experience. The inside of the Panera Bread was very nice and was clean. Our food was fresh, fast, and tasted good. We have been to this location numerous times and never have been disappointed. We have tried the soups, salads, sandwiches, cookies, and coffee, and all were good. I would recommend this restaurant. read more

I love Panera and what it stands for. This restaurant is unfortunately dirty. Tables, floors and bathroom.

Kameron and Spencer made me an absolutely delicious frontega panini. They displayed great customer service as well.

they were out of everything and took 30 minutes to take our order. didnt have any tea whatsoever, i honestly don't think the person taking my order knew the difference between green tea and black tea. overall -67230/10 read more