2024- Yelp 100 Challenge - #59 Visited on 11/25/24 through the drive through. Ordered half and half bacon turkey bravo and mac, a whole turkey bravo sandwich, and two chocolate chip cookies. The cookies were as hard as a break. The young lady taking orders gave us two hard cookies that we couldn't even break in half. When we asked for a refund she blew loudly as if we were inconveniencing her. The manager kindly came to the window to refund the cookies but why would anyone sell brick like cookies in the first place. 0 out of 5 stars if possible. 1 start for the manger apologizing and refunding the cookies. read more

Panera Bread - Drive Thru - Salad Near Me - Rocky Mount, North Carolina

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I'm going to be honest, this was my first time to Panera and I loved the food. Price was okay but the sandwich I ordered was delicious. The servers were nice but not overly friendly. The restaurant itself was surprisingly crowded and many of the tables were not cleaned and were a bit dirty. For me though, the food is the most important part, so I would return. Last thing, they were out of many items (even chips) so minus a star. read more

They didn't speak to me when I entered but to my surprise another group of people entered and they then spoke. Very selective on being warm and welcoming initially. They prepared everything well but missed placing the bread that went with the cream of mushroom wild rice. They thanked me for waiting and told me to have a nice day. Nothing to really write home about. Everything was pretty good as expected. I had grilled cheese with bacon and a fruit cup. The fruit tasted fresh. Everything else ordered was enjoyed by others. read more

Stopped through here for breakfast. Order: two plain bagels with 8 butters; sliced and toasted Parking lot looked empty and no one was in drive thru but service was slower than anticipated. They tell me there's only one plain bagel, so I substitute one for an Everything bagel. Go to the window, my plain bagel got stuck in the toaster and it's burnt. It's 930 am and we are at a bread company. How can you be out of plain bagels and how could you possibly burn the only Plain bagel you had?! Disappointed I left with something I didn't originally ordered. read more

They let me order a Mac and cheese bowl at the drive thru and the emotionless, heartless cashier proceeded to inform me they "did not have any more Mac and cheese in stock" when I pulled up to the window. They could have stated they didn't have any while I was at the ordering screen. As they are making my order which they had to swap for a soup that smelled like low tide they have the audacity to ask if I ordered a drink! Like did they even listen or care when I was ordering? The entire purpose for them being there is to take and order, make the order, and give the order out. All simple tasks yet they manage to screw it up somehow. Horrible service and food. Only giving one star because that's the lowest that can be given!!! read more

you enter, no body talk to you, order through the computer, get you drink, get you salad, eat and leave without they even say anything. my daug and I went to eat a salad. WORST decision ever. my daughters salad has a little dressing (was edible) but to mine they added like 3 lbs of dressing, couldn't even finish due to too much dressing on it! I wiped a lot with napkins then I realized it was nasty to eat. NEVER EVER going back. chocolate croissant HARD, difficult to eat! read more

I was not asked if I was a member or if I wanted bread chips or apple. I was just given bread and missed out on my membership discount. I also got onions when I asked for no onions and my grilled cheese to add pickles came with no pickle. I ordered a large drink and got a regular as well. The food was good just not accurate. read more

People are very friendly and helpful with your order Prices are reasonable Clean on the inside Food is good and the salads are healthy and sandwiches as well I like the Mediterranean with greens and grains read more

Breakfast sandwiches are too bland,atleast add more kinds of creamers and not just half and half and 2% milk like they should add French vanilla or caramel and they took the sandwich I wanted read more

love it! Food was awesome. The ladies all worked together to get the orders out. The cashier was really personable and recommended the most delicious sandwich after I let her know what I was in the mood for. I'm from Florida so I came in looking crazy with a mini dress and socks with sandals but those ladies kept a straight face And were very professional. read more

Wondered how a Panera is two stars. Figured it out. $8 large soup half full. Out of bread. Opted for 'apple slices'. Given a rotten apple. lol. Thanks Panera!! read more

This is a nice looking Panera. The kiosks actually worked and all the employees very nice. I love using the kiosks so we get everything the way we want it. read more

Panera Bread - Dining room - Salad Near Me - Rocky Mount, North Carolina

Panera website and the cafe's phone info line list the Cafe as opening at 7AM. Even though I can see people inside the Cafe no one answered the phone when I called to inquire about what time they are opening. read more

very good and clean the only complaint the chicken soup could of been hotter, but excellent food

Over priced and they mess up on orders, food is good but not worth the price and the possibility of them messing up (you ask for chicken if your salad, they charge you, but don't give you any) read more

Wonderful manager and staff! Every time I come to visit Rocky Mount I always have to stop at this Panera. Thank you for being the best!

Customer service was absolutely amazing. The kitchen was having fun, the checkout employee was so sweet, and the manager is amazing! So friendly and considerate. I'm always nervous taking my 3 small children out to eat, but everyone was so nice. I'll be back for sure read more

Be careful here ! They have someone working that doesn't give you back your debit card , steals it and then acts like they gave it back to you when in fact they didn't. My husband went in to speak with a manager and they acted like they had no clue. We had to call the bank to cancel the card . Ridiculous! We work hard for our money and it's a shame people think it's okay to steal . read more

In a town where customer service is almost nonexistent, this place is the anomaly! They make it a wonderful place to stop in for lunch or dinner with the food being fresh, hot and delicious but most importantly the service is magnificent! I've lived in this town all my life and have seen the steady decline but this place takes me back to how it use to be; how it should be! I suggest stopping in and getting a taste of what the restaurant experience should be like! read more

Panera Bread - Teriyaki chicken bowl - Salad Near Me - Rocky Mount, North Carolina

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Pretty small whole Fuji Apple salad. Smallest that I have ever seen at a Panera's. Didn't have French baguettes nor quinoa either. Looks like a new store with nice outdoor seating. Would recommend skipping this one. read more

This is a much needed new location in Rocky Mount near Sams Club. It's really nice inside with fresh and modern decor. The kiosk near the front entrance is pretty much the same as most locations.. I ordered my usual Southwest lime and chicken salad with extra arugula and romaine to go. This salad comes with avocado, but I noticed once I arrived to my destination.. guess what.. no avocado.. oh well not a big deal, but I did notice the employees in the kitchen moving really slow and all of them had confused and clueless looks on their faces. I witnessed a wrong sandwich order given to a customer, but they seemed to try and fix it without hesitation. I really hope this Panera survives in Rocky Mount. Looks like more training is needed.. There are not a lot of options for healthy food on the go. It's really my only option at this point when a I'm visiting my parent's home. read more

Panera Bread - Salad Near Me - Rocky Mount, North Carolina

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This location just recently opened and are still working out the kinks. My only complaint is that some ingredients in the orders I have placed have been unavailable. However, the manager always makes it right and is completely apologetic. The store is very clean and employees are very warm and welcoming. I am so overjoyed with having a Panera bread near my home but my wallet isn't so delighted, I cold eat here for all three meals everyday. Great work team!! read more

I really want to like Panera, but EVERY time...and I mean EVERY time I have gone there since they opened, has only been a nightmare. First time (August 2019), went with my daughter and we both got salads with chicken. The chicken was FROZEN, like frozen solid. How does someone physically put the chicken on the salads and not notice it was frozen solid? Next time (Feb 2020), I went when family was in for a dying relative in the hospital and my 2 aunts wanted Panera. I warned them of my previous experience but they said to give them another chance, so I did. They put a completely wrong sandwich in the bags, and we were missing a complete salad - and I had to wait almost 40 freaking minutes for all of that. All of this was unpacked at the hospital and everyone was so hungry, we just bits and pieces of what was included. Now today (March 2021) I stupidly went back and ordered a 1/2 chicken Caesar salad with no croutons. THEY DIDN'T PUT THE CHICKEN ON IT! Over and $8 salad after tax for lettuce and some dressing. Bottom line - JUST DON'T DO IT! This location should not exist if they are not going to train their staff properly. They make all Panera's look bad, because I will NEVER go to any of them again after my 3 experiences at this one. Clearly, corporate does not care about consistency, quality and ability because they did not do their job on this store. read more

Overall pleased, I ordered the Mac and cheese with a French roll. The Mac N cheese was served hot and it was very good. The roll was fresh but some butter would have been nice. read more

My wife went here for lunch today. She sat in line for 20 minutes and ordered her food, which was fine. They asked her to pull up to wait for her food. She waited for another 10 minutes until they finally gave her the food. She did not receive the food that she asked for. She ordered a half chipotle chicken melt sandwich, a bowl of chicken noodle soup, and a chocolate chipper cookie. They gave her a Caesar Salad, a CUP OF BROTH (no noodles, carrots, or chicken) and a crunchy cookie! She was so disappointed since she's a loyal customer. Will not return due too poor customer service and lack of attention to order details. read more

I am writing this taking C-19 as the exceuciating factor. The service and accountability was absent. The manager was making sandwiches vs leading the crew. There was no process or trained people on stations. The hygiene was absent with trash overflowing and drink station worker holding cups from inside while making drinks. This is the 1st Panera where I have experienced poor cleanliness/ service. There were people waiting for 30+ min to get their food/ drink order and Panera is a fast casual brand where nothing should take more than 10 min. There is a People and process issue and it needs to be revamped. Hopefully, their district leadership takes a note and invests in it's people and improving processes. read more

Went they drive thru. Person taking orders was very rude. Three cars were told to pull over and wait. So slow. Seriously the worst. Panera should come fix this one asap. There are now 4 cars waiting for food. read more

Staff really tested the virtue of patience within. Ordered a mobile order a month ago and still hasn't been made. Shoulda had the sandwich for free. Didn't even bring the sand which to my car, had to walk in. I was the only one within a mile of the store so i dont know how they missed my order but oh they did. And they didn't give me a drink. Gosh dang farts read more

I had a great experience today for lunch ! I used the kiosk to order and pay- very easy process. My order was prompt and the right temperature. I even left with bagels and muffins for tomorrow's breakfast. I will definitely be back very soon ! read more

What a location. however ... I'm not really happy about the fact that my bread was burnt hard and just not PANERA. However my soup was delicious! read more

Ordered a mobile order and waited 25 minutes it was for salad and Mac and cheese. They are incredibly slow and in no hurry to literally move at all. It angered me. Literally don't go here unless you are bored and enjoy sitting and waiting. read more

Y'a, just don't do it. Unless you have a lot of extra time, you're very forgiving and you don't mind eating something you didn't order. Maybe the one good thing to come out of COVID is this place needs to shut down. read more

Since this restaurant opened, things have only gotten worse. Service is extremely slow and the employees are lacking in customer service and experience. They even close early some days if they want to. I love Panera but not sure how it will survive like this. Very unfortunate. read more

Went through the drive thru today and ordered three bowls of soup. We were to get bread with the order but when I got home no bread just soup. The soup was good but would have been better with the bread. Of course by the time you get home it isn't worth driving back. Perhaps this is a small way to save money but not sure I will be going back anytime soon. read more

Good food and great curbside pickup options. One of the few places you can find healthy food options in Rocky Mount.

Came here about a month ago and ordered through the drive thru. Took 30 minutes to get my food. Came back through the drive thru today, I was told to pull up and someone would bring my food out to me. I waited 35 minutes as four cars behind me got their food and left. I went inside to tell them how long I've been waiting as others have gotten their food and left and I just wanted my money back. It seemed to be a supervisor or someone in charge. She did not apologize, nor did she try to make it right at all. On top of that, it took her almost 10 minutes just to give me my money back, with an attitude. Will never come back to this location. read more

Went to try them out last night and I was really disappointed.. I ordered soup and sandwich well after I ordered they came back and said they were out of the broccoli soup so I ordered something else then I ordered the Turkey and cheddar with apple sandwich well they were out of the cranberry bread and then the apple slaw needless to say I was not real happy having to change my order again so I just said forget it. They need to step up the game because at this rate they will not make customers happy.. read more

Initially, I was upset because I ordered 2 pick 2s. Both with cup of cheddar broccoli and grilled chicken ceaser salads. My portions were extremely small & for $21 I wasn't happy. Tyler the OM was beyond awesome with rectifying the issue. I was so pleased with his service and how I was a very rude upset customer because of my experience before.. he turned it completely around and made sure he didn't lose me as a customer overall. I love Panera and just when I thought I wouldn't be back. He made sure I was satisfied before leaving and I can now say.. I'll be back Thanks Tyler! read more

Want to order lunch and never get your food? This is the place for you! After several months, I decided to give Panera Bread Delivery a 2nd chance. I never should have done it. I ordered my food through the Panera App at 10:00 am and requested it to be delivered to my workplace between 11:45-12:00 because on my job I have a very specific lunch time. Went to track my order only to discover Panera had passed my order off to Doordash. I thought no problem. Delivery time came and went. I patiently waited for my food for an additional 30 minutes with the tr As I watched the map, I noticed the delivery person did not move the entire time. I decided to reach out to a Panera Bread for help. The people were extremely rude and unhelpful. Told me it was not their problem and I needed to call Doordash. I explained I had ordered through their app, but the continued to refuse to help. Finally the manager did refund my money, but told me they did not need to do so. I then reached out to Doordash and because I ordered through Panera, they were were unable to pull up the order. Signed hungry in NC. and went, yet no food. read more

Food is gross. Don't waste your time. Panera used to have good food but no more. Plus place was freezing