Food was good. Service was poor. They gave us chips instead of mac & cheese in the drive thru. When my husband went inside to correct this they told him they can't take the closed chip bag back because he "touched" it and made him pay over $7 for the mac & cheese. My husband being a nice guy and didn't want to argue paid for it and left. We pulled right in from the drive thru straight to inside. A little ridiculous they wouldn't make the switch from what we ordered. read more

They did not get anything right in my order what so ever! The restrooms were absolutely atrocious and reeked of feces. The food did not come with the bread or sides that were promised, and two of my soups were missing. Terrible experience, hope they make some changes soon. read more

Panera Bread - everything i was missing in my order - Salad Near Me - Pearland, Texas

This location needs a complete overhauling of leadership. For a manager "Ashley" to be derogatory towards a sick 5 year old is absolutely unheard of. When I approached the the drive-thru to place my order, Ashley addressed me by stating, "What do you want to order," without any greeting, acknowledgment, or basic professional courtesy. There was no "hello," no welcome, and no effort to engage respectfully. This interaction was abrupt, dismissive, and inconsistent with the standards expected of a manager representing your brand. Due to this behavior, I entered the store to request to speak with a manager--at which point Ashley identified herself as the manager on duty. I calmly and clearly requested the contact information for someone above her (owner, district manager, or corporate leadership) so that I could formally report ongoing and repeated customer service issues at this location. I explicitly stated that my intent was escalation for corrective purposes, not confrontation. Ashley refused to provide any leadership or escalation information, walked away from me mid-conversation, and instead returned with a re-printed receipt belonging to another customer, handed it to me, and stated that this was all she would provide. This action was inappropriate, evasive, and demonstrated a lack of accountability expected of store leadership. She had additional choice words at which point she addressed me as "a pet name" to which I responded - I t's Dr. Davis. I identified myself as Dr. Davis, yet Ashley deliberately failed to address me appropriately thereafter. More troubling, during this interaction, she used a derogatory and inappropriate term toward my 5 yr old daughter who just left urgent care from across the street. I instructed my child to return beverages she was holding. This conduct was wholly unacceptable, unprofessional, and crossed a clear boundary--particularly from a manager interacting with a family and a child. This incident reflects a serious breakdown in leadership standards, customer service training, and escalation protocol. If this conduct is representative of management culture at this location, it will materially damage customer retention and brand reputation in the Pearland market. I unfortunately will never patronize Panera Bread. All of this attitude was with a customer who came in the store 7 months pregnant woman craving a sandwich - with a sick 5 year old - simply wanting soup to comfort her cold. Unbelievable that anyone could be that unprofessional. read more

Drive thru took 20 minutes and I was the only one in line.. then they forgot my water and cookie when I reminded them three times so I had to go back in and get it. Waste of my break and waste of a restaurant. read more

It never fails...again! Pearland Pkwy Panera has done it again. So one of the soups I ordered was wrong. On the receipt is correct but got wrong soup. I ordered Autumn squash soup and they gave me chicken noodle. Their service has gone down so much that I personally don't order from there for me anymore . Since my daughter wasn't feeling good I agreed to get her some soup from there. We had just left urgent care as she came down with like a viral throat infection. Went to order something for her to make her feel better. Unfortunately they're so slow to help you when u come in and get your order. You have to ring a bell for someone to greet you at the counter In a respectfully matter of time. I don't recommend this Panera, it's as if the people working there don't take pride in their job! They don't care! They're just there cuz it's a job! So unhappy with Panera Pearland Pkwy! read more

Why do they always forget the little bag that comes with the French onion soup? Also like.... Forget things in general but that thing stings the most. read more

NO MORE. I thought I give Panera Bread another chance since our last visit like 6 mos ago. It was horrible, this dark avocado and it taste worst, I had to spit out the first bite!! Why not just say you are out of avocado? read more

Panera Bread - Rotten Grilled Chicken & Avocado BLT. - Salad Near Me - Pearland, Texas

The food I received is did not match the description online. The Fontega chicken sandwich did not come on the black pepper focaccia as described. The purple onions were burnt and ruined the whole sandwich. I order the strawberry chicken caprese and receive the chicken poppy seed salad instead. The few pieces of lettuce in chicken poppy were brown and wilted. read more

Buyer beware with this place, I would give it a negative star review if that was possible. Problems are varied here, from employees not being able to understand basic customer requests, to outright contempt for customers by the staff. Very unprofessional, the attitude reminds me of the TSA at airports. read more

Food is ok. Service is not great. Our to go orders are Always incorrect. Wrong type of bread or they don't bother to remove the cheese or veggies when requested or something is left out. When we return to have the order corrected the person preparing the order does not apologize for the inconvenience they just sigh and make a face. read more

Food was great, staff was friendly and got quick service via drive thru. Greek Salad, Toasted Italiano sandwich and broccoli and cheddar soup were good. After I ate the salad and some of the sandwich, I felt sick and had an upset stomach the rest of the day. Do not recommend this location. read more

Panera Bread - Greek Salad, Toasted Italiano, Broccoli and Cheddar soup. - Salad Near Me - Pearland, Texas

Seriously, full price bowl of chicken noodle soup compared to a bowl of broccoli cheddar at the soup and salad offer. read more

Panera Bread - Bowl on left for ~$9. - Salad Near Me - Pearland, Texas

The service here is absolutely terrible. If you go through the drive thru be prepared to wait atleast 30 minutes. They handed me the complete wrong order and then when they finally got it right it was missing a sandwich. The lady then proceeded to accuse me of lying and made me hand the bag back through the window. I love Panera but can we hire competent workers? read more

I have been to the Panera a few times, I found that their portions have drastically became less and the flavor not as good. I ordered the two to go, roast beef on ciabatta and a cup of cheddar cheese soup. I picked it up and when I got home, there was barely any meat on the bread, and they have given me black bean soup instead of what I had ordered. I called the manager the next day, told her the situation, and she told me she would put my name down For me to come by and get another order whenever I wanted to. Today was the day I was in that area and I decided to place an order. Guess what? They didn't have my name down and they didn't know what I was talking about. I was embarrassed. I will not use their business anymore. read more

Perfectly fine for a quick lunch or meeting. We came at about noon on Friday and it was very quiet, almost empty which was perfect for a meeting. Food: The food is acceptable - not overly fancy or anything extraordinary- but reliable and healthy. I did like their caffeine lemonade drink which I've never had before ! They do have refillable drink and coffee stations, as well as water. Seating: There's plenty of tables and a few booths. All seating seems to be about 2-4 people, though tables may be able to be moved together Ambiance: It's a relatively clean restaurant with basic ambiance. Great casual lunch or meeting place. I think it may have wifi since several people were working on computers. Bathroom: The bathrooms are kind of dingy. The toilet paper wasn't in the roll holders and one of the stall locks was partially broken. You could also see all the dust build up on the ceiling fans and stall edges which is off putting. They do have a handicap stall in the women's restroom. Parking: They're at the edge of a shopping center but their lot seems small for their space. It got full quickly even when not busy (definitely full by the time we left around 2 when it was busier) Other: There is a handicap ramp entrance and handicap parking. There's also a drive through read more

Always looks empty because of the Bad service, Panera just throwing money away with this employees at this location.

No wonder this place always looks empty. Horrible service. Came to the drive thru for ONE sandwich. The line was empty and no one was ahead of me, it took almost 15minutes until it came out. And still messed up on giving me chips instead of an apple, small issue yes but for the time spent, I would expect the whole order to be correct read more

very nice, bright and bubbly person always at the front counter is always so sweet. however, a few of the people at the order pickup window always seem to have bad attitudes and are not very friendly. read more

I came at 10:20 and they had no soup available and could not give a time when they would be serving any soup at all. I would recommend calling before making the drive. read more

The drive thru was the slowest service I have ever experienced. It was a weeknight and there were hardly anyone inside and yet it took 15 minutes from waiting for someone to come to the intercom to receiving the food. Absolutely ridiculous!! read more

Service was horrible. Ordered online and received notification that my order was ready but when I got to the restaurant they didn't have half of the items I ordered. The employee at the window was not helpful... kept trying to dismiss me by closing the window. And I was just trying to get clarification. This is not the first time I've had issues with this location. Best to go to a different location. read more

Well, the food was edible so I'll give them 2 stars for that. It just sucked that I had to grill my "grilled" cheese sandwich myself when I got home. It's weird because the cheese was browned a bit but not the bread. Also the cheese wasn't as melted as I would've liked. Also weird since the cheese was browned. I always wondered why their reviews are so awful and why no one is ever in the drive thru line. Typically they do an alright job but I guess what I experienced tonight might be more of the norm for most. They haven't turned me away just yet, however. I'll return based on my previous experiences. The turkey chili was ok, as seen from the pic of my empty bowl. I just hope they'll grill the grilled cheeses going forward. read more

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The vibes here are pretty good, and this is one of me and my friend's favorite place to go study in the Pearland area. It's pretty quiet and not too crowded, which I like. The inside is very cute and it's also great for just catching up with a friend or 2. I like the little fireplaces that they have inside to give it more of a cozy vibe. I usually like getting the you-pick-two and get the cheese&broccoli soup and half of the frontega chicken sandwich. It also comes with a side of either chips or an apple. I normally get the chips because they're so crispy and good haha. Whenever I study here, I like to get their iced tea. They have multiple options of different iced teas that are self-serve that you can get. Their bagels here are also pretty good too! My friend and I get their everything bagel and I get the bagel with the cheese on it. Don't forget to get the cream cheese too! I would say that this place is a little bit on the pricier end though, for how much of a portion you get of food. I will admit that I do not usually get super full from what I get, but I also don't want to break the bank to fill myself up. I usually leave here just satisfied. read more

Do not come here if you are in a rush!!! Slowest service you could think of! Manager had a whole conversation with the people in front of me for like 10 minutes. Planned on dining in couldn't even do that because of how much time was wasted. Waiting for my food literally says ready but have to wait a whole 5 minutes to get my food. Sandwich was not good lettuce was brown and looked thrown together. Only came here because I used a gift card!! 0/10 read more

$8 for this ? Only plus side to this location is the drive thru moved pretty fast. Service worker didn't even speak to me during the exchange of money or food. You can get a better sandwich for the same price elsewhere or at the other location read more

Panera Bread - Salad Near Me - Pearland, Texas

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The food looks great, I ordered a big meal so we can eat leftovers tomorrow. I placed my order with the cashier, Timi. After I ordered, It cost 57.91! I received what I thought was all my food, and asked if I could leave my food on the counter so my child could go to the restroom. We came back, (no one did anything to our food) and once back I saw my small salad and asked, "Where's the rest of the salad at?" The manager replied, "We use portion sizes now to save money." I didn't make an argument and simply went home to eat. I realized my kid's grilled cheese sandwich wasn't there. I angrily called Panera Bread and it answered in a different location. My call got transferred and the woman told me the other Panera Bread's number. Left us ringing on the phone for about four (4) minutes. I hung up and drove back to Panera Bread, 5.1 miles away. I banged on the door, they claimed they were closed. BUT IF YOU WERE CLOSED AT EIGHT (8) PM THEN WHY DOES THE PHONE CALL SAY YOU CLOSED IN FORTY-FIVE MINUTES (45) ?!!!????!!! They finally answered the door after about 30 seconds. I explained that my sandwich was missing and that I needed dinner for my hungry child. She said ok, and she started to work on the sandwich. About ten (10) minutes later, she gives me the sandwich. I asked, " Is there anything else you could possibly do in turn?" She says, " No ma'am we're closed." I say, " Ok then what's your name?" She replies, " Veronica Kelsner." She asks if she can write it down and I said yes. Then outside the door, right near the parking lot. I say, "You care more about , 'portion size' and 'money' more than your customer's food. There is a hungry child waiting to be fed and you forget our food." She claims she's human too and that I'm attacking her. No ma'am I'm not attacking you by telling you to improve your business. I swear I'm never coming back again. Angrily, Your ex-customer. read more

Panera Bread - The rude manager's name and handwriting. - Salad Near Me - Pearland, Texas

Worst location I've been to. No sense of urgency, mosquitoes around the drink area, entrance had a horrible smell. Ordered an avocado chicken chipotle melt and the avocado slices were HARD not ready. Definitely do not recommend.. read more

DO NOT order from them! We ordered 8 meals today 8/10/20 at 12 noon for delivery, called spoke with Cecile, rude and said the drop screen said delivery would be 12:50 - 1:13 pm told us it was our fault for not looking at it. Called again at 1:20 David said he would look into to it and call me back. Called again at 1:40, the worst guy Christian Sanchez yelled and said he had only 1 driver with 5 deliveries (not my problem) they should schedule according. He was bothered that I called, he said he would cancel my order. Now I have 8 people hungry that have been waiting for two (2) hours due to your over promises. I on the phone calling corporate....,, on hold for 1:02:36 minutes!!!!! no one picked up, I finally hung up, bad customer service comes from the top down! so disappointed with this company, An ex-customer read more

Panera Bread - Over an hour on hold with corporate, they are "Too busy" to listen to their customers. - Salad Near Me - Pearland, Texas

My order is always wrong. One time they gave me a different bread because they ran out. They did not call me to confirm. I ask for no tomato. They always put tomato. I ask for extra dressing. No extra dressing. It's like they can't get anything right. How hard is it to make a sandwich and salad. They're too damn expensive to NOT get orders right and the managers do not care. I called one time because i had enough my entire order was wrong. Like everything. So the lady i spoke with said she would add my name to a list for free food. I called to order the free food. I'm getting the 3rd degree because my name is not on the list. Good thing they suck so bad that I noted everything. The lady's name my order date everything so she had to honor my free food. Just do not go to this location. I love the food but will never order from this location again. read more

Poor portion size, food quality is bad. The manager, Luisa, has very poor customer service. Avoid this place until new management takes over. Bread is never fresh and bakery item selection is always running low. When a complaint is filed, they argue back with justifications instead of improving quality and customer satisfaction. read more

Customer service is horrible...im a delivery driver...there is no sense of urgency taking care of delivery orders..always giving attitude for asking what's the delay...pick up time is for 8 and I'm just now leaving at 830...sad and ridiculous read more

They don't follow directions and put things on your food which have been sitting on their dirty food prep counter (salad dressing containers for example). Cross contamination is a mystery to these people. On the rare occasion that someone asks, "what do you get at Panera Bread?"... I reply: "Food poisoning" I contacted the manager at this location about their unsafe practices and he told me that corporate policy only requires them to wipe down their food prep counters when they are "visibly soiled". I will never eat at a Panera Bread ever again. They have class action lawsuits against them over food poisoning deaths. read more

Every worker I encounter here has the worst attitude! I'm never coming back to this panera. They can't follow simple directions on modifications to items and give you attitude when you ask them to fix something. Not Impressed!!!! read more

Mediocre at best. Staff was colorful and nice. The edamame soba bowl needs some work. It could be way better. The stuff they are serving is the plainest prison food I have ever eaten. It's downright disgusting and a waste of money and calories read more

Panera Bread - Salad Near Me - Pearland, Texas

How completely incompetent can one outfit be? Called in a corporate lunch order for 20 people 2 days before the meeting. Manager told me I had to place my order online which took me about an hour and a half to complete. Why, when you're on the phone with the manager, can that person simply not take your order. After the extremely painful process of placing the order online which included every possible piece of pertinent info (short of a blood sample) I still didn't feel confident in my order so the morning of my meeting I stop to verify delivery of my order. At this point Panera came clean and admitted they actually use a 3rd party contractor for their deliveries and they really couldn't guaranty the timely delivery of my order..., you know, the one that I got an order confirmation for in which it SPECIFICALLY acknowledged and confirmed the delivery time! Needless to say the food showed up an hour and 15 late. Long after my important business luncheon meeting was over. Very embarrassing and I looked totally unprofessional thanks to a totally incompetent and unprofessional organization like Panera. If you're a business professional and need to rely on catering services don't make the same mistake I made, use somebody anybody else but Panera. read more

Usually they are pretty quick to get my order & i figured it would be since we were the only ones in line at the drive thru, but while waiting we saw 3 people on their phones while one was preparing the food. I understand down time, but not in front of customers. More could've been done or they could've assisted in helping the one girl prepare our order, it took about 10 minutes to get my food. That just shows unprofessionalism. read more

Panera Bread - 3 people in their phones - Salad Near Me - Pearland, Texas

I stopped going to this Panera bread 4 years ago because of how bad the customer service was. Now that I moved back I decided to give them a chance. I can say most of the new associates are very sweet but there's always that one that makes the bunch sour. I had paid for my order online and picking up through the drive-thru. Not only did it take forever to get help with only one vehicle ahead, when I got to the front the young lady was trying to charge me for someone else's order. I told her I had already paid for my order since I placed it online. She rudely responded with 'well I just got here I didn't know'. I really want this location to be good but I'd rather drive further for better service elsewhere. read more

Always a pleasure. Joined Panera rewards on the day I visited this location and got my free treat. A chocolate chip cookie of course. Panera is healthy enough and convenient enough for me on days that I have class. Much more convenient because it is literally about 6 minutes from the campus. Thankful. I thought it was interesting that this location has some not so good reviews, my experience was good though! Pictures attached. read more

Panera Bread - Tomato, mozzarella, and basil flatbread + mac and cheese + chips - Salad Near Me - Pearland, Texas

We waited quite a while for someone to come to the counter to take our order and when a worker finally showed up they acted as if it was no big deal that they are doing us a favor taking our order. With their attitude, it just wasn't worth the wait today, so we turned and walked out. read more

Not sure if it's just this location or all Panera's that have gone down hill, but this place is trash! You have kids working the back line who probably don't really want to be there and don't give a crap. They consistently mess up your order and on the latest trip there, I think food poisoning was the intent. Grey bacon and black avocado on a $12.00 sandwich is ridiculous. You'd be better off going to Subway. Don't waste your money....like I said it's trash. read more