Food presentation was terrible, grilled cheese sandwich was burnt to a crisp. Also, the chicken noodle soup was some chicken broth, 4 noodles, a piece of chicken and some carrot. read more

I have been coming to this Panera for two years since I moved here from Texas. About 50% of the time I have been unhappy with my food. Needless to say, this will be my last time going to this location. Either your order is incorrect or the food is burnt charcoal black. Presentation is extremely sloppy and disappointing. I went to get a breakfast sandwich this morning for the first time and, my sandwich looked nothing like the picture. My bacon was disturbingly soggy and cold. I had a half a piece of cheese thrown sideways onto my top piece of bread. I mean a $6 sandwich and I couldn't even get a full piece of cheese. Also, I had one sad piece of ham that was weirdly folded into fourths. I'm so sick of calling and complaining about my food because apparently no one has standards and doesn't care. I've now learned my lesson and won't be spending my time or money at this location again. Panama City needs to do better. To have completely zero standards is unacceptable for the price of their food. You can't charge people high prices for low quality and standards. Definitely not worth your time or money. Extremely disappointing. Update: 6/2018 I have visited this location several times since my previous review. The food has been better and fresh. Especially if you go inside. Drive through still needs a little bit of work. I feel like you get better quality of food if you go inside. I'm not sure why that is, maybe they feel that not dealing with you personally, they can just rush your order out and serve you whatever. I have no idea, but, it has been a lot better. However, their smoothies are disgusting. I'd definitely avoid them. I've tried the mango which was extremely sour and spoiled. Also, the strawberry banana which was sour and tasted like spoiled milk. YUCK. It was DISGUSTING. Avoid it at all cost, unless you don't mind the spoiled taste. read more

I ordered the steak and arugula sandwich to go. It is not something I ordinarily would order. It was delicious!! Wow! Flavor with everything on it was so good. One complaint though- One side of bread was soggy due to the tomato being too wet so they need to work on that. I would order this sandwich again. I also had the broccoli soup. This is a favorite and i order it often. read more

I had an awesome experience today. My order was spot on. The Fuji Apple salad is sooo good. But the reason I decided to write a review was because of the team at work at this Panera. I heard sincere good jobs coming from the kitchen area & heard them discussing each order like a professional chef line. I saw a new member getting trained and was seriously impressed by the messages being conveyed. Way to go. I will be back. read more

LORRAIN, WAS OUTSTANGING, she is happy curtious, and very happy made me feel at home , even with my PTSD she is great.

Well, it's Panera. Their prices are a little high, but they make great food. My issue here was that twice when we went, they forgot about my coffee. Both times I ate half of my food and had to go ask for them to make it. My family loves the soup bread bowls and baked goods for a treat. read more

Finnegan just knew it would happen sooner or later, after all my Daddy and I have been back in the Panama City area (a.k.a. The Redneck Riviera or Lower Alabama) for three months now; and tonight we ran into the first business that tried to refuse entrance to a service dog. And, I should not have been surprised that it was at one of the Panera Bread stores. My Daddy and I have been in at least ten of them now in different locations all over the country and have never been impressed with the quality of their management, employees or food. We rarely, if ever, visit one of them more than once. Tonight, my Daddy and I entered this restaurant with Finnegan's service dog harness on that has lettering on it one inch tall that says "SERVICE DOG". An employee behind the counter said "Dogs are not allowed in here." Thinking that possible my harness was at a bad angle, he turned Finnegan to one of my sides so that he could read the lettering and said to the employee, "This is a service dog". To which the employee again replied, "Dogs are not allowed in here." My Dad walked up close to the counter and then told him, "Let me make myself very clear: You need to go get your manager pronto quick and save this restaurant a $10,000 U.S. Department of Justice complaint and fine before you do anything else whatsoever." A manager named Eric came out immediately and apologized. My Dad showed him my service dog identification so that there would be no doubt whatsoever. My Dad then told him that some A.D.A. (American Disability Act) training was obviously badly needed for this employee--and possibly all the store employees. Eric said that it would be taken care of and apologized. Then a customer that was at the counter came over to my Dad and asked just what this service dog was needed for, to which my Dad said, "That is entirely inappropriate etiquette." Then the customer then said he didn't care anything about etiquette and that maybe Daddy would like to go outside and settle it, to which my Dad said, "It is none of your fxxxxxx business. Maybe you would like to settle it with the Panama City Police since you are assaulting me with a threat." The customer then backed down when he saw my Dad getting his cell phone. All of this was caused because of very poor employee training at this restaurant!!! Tonight, my Daddy ate the chicken almost salad sandwich and chicken noodle soup with ice tea. There were no almonds whatsoever to be found in the chicken salad (he looked) and the chicken noodle soup was fairly watered down. Frankly, you could do better buying a can of Campbell's soup at the grocery store! The employee at the pickup counter demanded that we put the buzzer in a basket in a very snotty tone of voice. The ice tea was also very watered down compared to most in other restaurants. I would say that we are done with Panera Breads, but we're not. I know my Daddy. He will be visiting every one of their stores in the area to test them about their entry and treatment of service dogs. And if they don't handle it in accordance with law, you can bet a U.S. Department of Justice complaint will be filed shortly thereafter. Come on Panera Bread, you are a national company, do the correct employee training in this regard along with the rest of the world and get in compliance!!! Not dog or service dog friendly, though hopefully they will be working on the latter! read more

This is the second time I've come to this location and been disappointed. I ordered the broccoli cheddar soup with extra baguettes. The bread tasted old and was cold and the soup had a thick consistency that made me think the soup was not fresh. I couldn't even finish my lunch. I'm not sure that I'll be visiting this location again. read more

I've always enjoyed my food even though I either order the chipotle chicken and tomato basil soup or the ham and Swiss. They are both delicious. Employees are always kind. Don't forget to get a member card. I've gotten free sodas, pastries and discounts on meals :) read more

Not only is the food amazing. The service here is outstanding. Every time I walk in im greeted with smiles and a loud "welcome!" There is a English woman who works in the morning, she wears glasses. She is the nicest, sweetest person ever. The service is one of the best I've ever experienced and every other restaurant should base their service off of this panera bread. Also try their soufflés. They are amazing too. :) read more

I have been to this restaurant 4 times and each time I order soup and the one I want they were out of it. Is this just me? I still have not been able to eat here. Panama City, Fl read more

This place needs a good remodel. I ate dinner here a couple nights ago and was very disappointed. They were out of baguettes and the staff was not very friendly. Seems like poor management to me. I wish it was better... read more

The food I ate was good in the typical Panera style, however I must rate this location with just two stars due to their poor housekeeping and their having a few unprofessional staff. Some of the staff is unfriendly and also slow mentally and not "all there". Some lack assertive attentiveness and proper treatment to customers. One worker actually was bold and knowledgable about things, however. My main issue is that this place is plain grimy. I can't eat in filth and this panera is unbelievably gross. The bathroom was terribly gross and all their floors and the upholstery as well. The climate control isn't up to par either as I felt quite warm and moist in here and I'm cold natured. This is one Yucky Panera read more

Good food, terrible service. I ordered iced coffee and went I went to fill my cup up from the "iced coffee" pitcher and it was piping hot (practically melting the little plastic cup). I asked the manger if there was another pitcher in the back and she told me "just add ice to my cup" .__. So then I had watery room temp coffee. After repeated asking she finally fixed the problem. I also had more problems with my order and all employees blamed each other for the mistake. However, my everything bagel was delicious! read more

I use their app to place my Rapid Pickup order and just go in and it is ready to go. Once it was not ready due to their computer systems not up and did not print my order. Manager gave me a voucher for a free dozen bagels which was very nice to see a manager do. Most places would have just apologized and sent you on your way. Staff is usually friendly and cooperative. Food is good, nothing to really rave about. I do enjoy the Fiji Apple Salad and the Egg White Avocado Power Sandwich. Parking can sometimes be a hassle when they are busy. Will be back and will definitely use the app to order. read more

It took forever and a day to get my food. Tables had not been wiped down in a week. And what is up with asking for a tip. I got to order my food at the counter, pickup my food at the counter, and bus my own table. Perhaps the owner of Panera would pay his workers a liveable wage but he needs that fifth yacht instead. 12 bucks for half a sandwich and a bowl of soup - perhaps owner can afford to pay workers as bit more. Not going there again. read more

I always love going to Bread Co locations and they are all over the country. The service was very fast and the people were very nice. I would be very likely to come back. read more

Panera is one of my stand-by choices when traveling. I've only been to this location for breakfast so I've nothing to say about lunch or dinner. For breakfast the service has been fast and friendly and food fresh and made quickly. The Power Sandwich is a fav...but I usually trash those saved calories on something like a pecan roll :-) read more

My first visit and I enjoyed it. The sandwich was quite good, free wifi, and not too crowded. I like that!

You haven't lived until you've tried Panera Bread! While they are a tad on the pricier side for a sandwich, it's totally worth it. The bread is amazing and everything always tastes so fresh! The broccoli cheese soup is delicious also! I get it every time I go! read more

Good presentation and clean. I do recommend for lunch and customer service was great. Will visit again

Great customer service each time I have gone. awesome free to sign up for rewards program as well as food selection. I have had minor issues here and there (mac and cheese not being hot, same as a soup one time) but they don't have a 4.8 out of 5 option so I am rounding it up to perfect because the one time I did inform the staff of something I got a gift card for being nice and informative about it. Been coming here since it opened. read more

I had half a southwest style chicken sandwich and broccoli cheese soup and it was delicious! The cashier was a sweet heart and the atmosphere is very comfortable. read more

Came for a quick breakfast. The servicer was great. Wonderful attitude and accommodating. Made my morning. Great coffee and bagels

They have a great bread selection and really good food! The mac n cheese are always good!! They have good deserts too!!

I love love love my panera bread!! The folks here are always friendly and the food is wonderful. My only complaint is that the building is too small. I often cannot find a place to sit. read more

Just a terrible experience for me. The rest of my family said their food was good though. My problem was that the steak panini that I got was bland and a bit burnt. They need to figure out how to make a latte and a cappuccino. I got a chai latte and had to return it because it had an overpowering ginger flavor and was undrinkable. I asked to have it replaced with a regular cappuccino and the cup was half foam. The coffee that was there tasted off so I threw that out too. I'm pretty sure I heard the manager tell the worker to make sure to put extra foam as well. I'm never eating there again and I would advise others from eating here as well. read more

The food is always good at Panera(s), but the service I got here was awesome! My mother recently had surgery and because of that we had some odd requests which they worked with us to get around. Manager (I believe) Michelle went above and beyond to help us and made my recovering mother's day! read more

I have NEVER been to a better place than Panera Bread!!! The macaroni noodles were well cooked and the cheese was extremely creamy.The blueberry bagel was TO DIE FOR. The bagel was nice and crunchy and they made nice blueberry cream cheese that melts in your mouth to put on the scrumptious blueberry bagel!!! The drinks can not be found ANYWHERE except Panera I love love LOVE the Agave Lemonade and the hibiscus tea.The stake and cheese Panini was cooked to perfection and the nice chips on the side went great with it. The chili lime chicken salad was fabulous! It captured the limes refreshing taste and the tortilla chips crunch in the salad but was not too overpowering. Overall Panera is a great place to eat and has very unique delicious flavors! read more

Worst location for having menu items in stock. No matter what time of day I come to this location, or if it's a day, week, or month apart, this store is always out of stock of foundational items like their signature french bread, chips, lattes, and souffles. I came at 9am in the morning and it's like they didn't want to make more souffles when breakfast ends at 10:30. The general manager acts like its your fault for not calling in ahead of time and was very unsympathetic to my repeat bad experiences. Boo! If there was another location in town, I would never come to this one. read more

Friday evening at 7:30, called to order for pickup, but was told no sourdough bread for sandwich & no bread bowl for soup, so cancelled order. Panera BREAD, but no BREAD !!! read more

As much as I love their food they just can't get my order right!! I order avocado sandwich and the salad and they ALWAYS forget the avocado!! No lie!! No exaggeration!! Ugh!! But the manager is good about making it right. read more