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Ebf Coffee And Cafe

5.0 (3 reviews)
Closed • Closed

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Dairy Queen Grill & Chill

Dairy Queen Grill & Chill

1.7(36 reviews)
1.5 mi
•$

I've only been here once with my 3 kids and we loved it. Young lady at the counter was nice and…read moreprofessional. Food came out quick and was great.

I ordered a custom birthday cake on 8/25 for pickup on 8/28 at noon. When I arrived around 12:45, I…read morewaited about 10 minutes just to be acknowledged, despite the lobby and drive-thru being empty. After showing my order confirmation, I waited even longer while customers who came in after me were helped first. Eventually, an employee brought out a cake, set it on the counter, and said, "That will be $27.71." The problem was--it wasn't the cake I ordered. It looked like they had taken a completely different cake and quickly added "Happy Birthday Sierra" in very sloppy handwriting. When I pointed out that it wasn't my cake, instead of apologizing or explaining that my order had been missed, the employee responded with an attitude that I had ordered an 8-inch cake, this was a 10-inch, and they were only charging me for the 8-inch--as if I should be grateful for a larger cake I never ordered. Mistakes happen, and I would have completely understood if someone had simply apologized and explained that my cake hadn't been made. What I can't understand is trying to hand me a completely different cake without acknowledging the mistake at all, then giving me an attitude when I questioned it. This was my daughter's birthday cake. I left without a cake and extremely disappointed in how the entire situation was handled.

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Ebf Coffee And Cafe - coffee - Updated October 2026

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